Wish this could be positive. We had very high hopes when going to Dr. Hyman's clinic. We honestly…read morefelt so blessed to discover they were located within the same state as us. However, our experience has ended on a negative note, after working with the clinic for seven months. The only way to summarize all our complaints into one is to say that the care my daughter received was not patient centered. The care is clinic centered. There's a lot of gatekeeping as far as access to the professionals. It takes days to weeks to get responses in the portal, which the clinic prefers you use as your primary means to communicate with the team. I will provide three more examples of how this clinic put what they wanted ahead of what my daughter needed. The first example was when the team initially decided that my daughter's issue was an eating disorder, not a medical issue. Her assigned doctor and team had decided this before even waiting for her lab results. And when they decided this, they had someone we had never spoken to before, Kelly, call us over the phone and tell us their opinion while my daughter )was sitting with me. they also said they need to pause her care because of this .It was not handled with any kind of care or compassion. however, when the lab results came back and showed that she was actually suffering from a medical condition, our main doctor said he understood why "someone" would've diagnosed her with an eating disorder even though she doesn't have one. however, that "Someone" was him. I also found after a discussion with Kelly that she had been led to believe before talking to us about the eating disorder that we had already been approached about it by the nutritionist and doctor. This was 100% untrue. When she contacted us to talk to us about it was the very first time either of us had heard about it. The second thing that happened that stands out, was when my daughter's doctor accused her of lying about what she was eating. When I actually confronted him on the phone about accusing her of lying, he then backpedal and called it "food amnesia". It's not that I don't believe food amnesia exists, but that's not what was happening here. My daughter lives with me, goes to school in our house, doesn't really go out socially because of her illness, and I'm telling you right now as someone who has a long history of battling these illnesses and who also has OCD, she does not lie about what she eats. And after he accused her of that, our trust in him pretty much went out the window. In the same conversation when I told him I wanted to talk more about the role her mental health was playing. he said he didn't want to. So I guess that means the doctor gets to only discuss his own agenda. The final thing that happened, was when we requested the Center to assign us a new doctor, because my daughter no longer trusted her current one. There was a lot of back-and-forth meetings and discussions and at the end of them all they made us stick with the same doctor. And as a social worker, as someone who works daily to advocate for my patients, I feel very strongly that the clinic did this for their own benefit and not for my daughters. if I had found out that any of my patients had a doctor that accused them of lying, I would've reported that Dr and denied him from providing future care for my patient. Not only did he insult her, but he didn't even reach out after our complaint to apologize. You know this was a 17 year old girl they were dealing with, not a 50-year-old woman. I could bite my tongue if I had to and try to move forward with trust, but I don't expect my daughter who's been through four years of these accusations to endure that. Anyone who's been suffering from her kind of conditions knows that you go through lots of traditional doctors before you find out functional medicine is the only hope. Those traditional doctors look at you and tell you there's nothing wrong. They make you doubt yourself enough. We didn't need the functional medicine doctor doing the same. I believe the only positive this place provided was that it ran a slew of tests that no other doctor prior had done. Those tests were helpful in getting us a diagnosis and providing us with some direction on next steps. I will also say that the dietitian, although she didn't really succeed in helping my daughter, at least tried and had a very good heart and was patient with all my daughter's questions and concerns. Meanwhile the doctor eventually told my daughter she just had to live with the situation and she would eventually grow out of it. "It's not gonna kill you." My daughter has done a ton and tons of research on her own and we know that's not true. We are now moving on and trying to find a different clinic that can truly help her. And we did spend a fortune getting care here, but we knew we would ahead of time. We just hoped that price tag would've produced better results.

I am complimenting and thanking the front end person of the ultra wellness center. particularly the…read morereception person who made me feel very welcome and was warm and gracious to me. That is the most important aspect of any medical practice

I have been stuck with severe dental pain I went to the dentist in November 21st 2023 due to my…read moremental illness and other factors that I will not share on here I cannot go through this without being under and sleeping well I've been waiting since then for this to happen still has it so I got a hold of my doctor's office at family practice Karen buck she was not in but her nurse decided to see me now I've never never met her before but I have a degree in human services and a minor in psychology and we took half a semester studying HIPAA and I scored a perfect 4.0 on both tests so I know and as I'm trying to tell her cuz this is typical you try to tell someone you've never met your history and my mental history played a big part in this so me and my mother are in this office with her and as I mean explaining this to her she says you two need to stop talking right now and listen to me mind you old enough to be her father and more experienced in etiquette as I'm trying to tell her some things which would have made sense if she would have listened to my mental health problems she called me a liar and then proceeded to tell me to stop lying all in front of my mother lucky me when I'm listening to my headset which I had with me that day when I stop it and it's in my pocket it has a built-in mic and it records so the whole conversation is recorded and because I'm the patient no HIPAA violation was done because there's no filming and it's a record to back up what was done to me today the nurse who works for Dr Karen Buck is horrible they have a two-star rating there for a reason run from that place as fast as you can and find anybody but them so she begins to belittle me tell me and my mother to stop talking says I'm a liar to stop lying I have a severe panic attack which she would have known I was prone to had she listened to me cuz she never met me my response is always been fight instead of flight but thank God I'm on a medication that has changed that part of my life because if she would have met me before that when that used to happen to me and I blacked out I didn't fly I fight so thank God for me I got out of that office quick as help and now I'm sitting home with no antibiotics because she gave me such a panic attack if I even look at her my heart will be and I'll go right back into a panic attack so now my face is blown back up with pus leaking out of my eye and I can't get antibiotics so you best believe my cousin who's a partner in the law firm I'm getting a hold of him and she's going to regret everything she said to me and that recording cuz trust me I know HIPAA back front and center I can use against you as long as it's entered as evidence and you're giving a copy plus my mother can back it up cuz she was there as a witness sorry I had to come to this but I'm warning everybody stay away from that place I don't I don't usually say this but you remember the people that were bad in Germany during the 40s well that's how the nurses and doctors act there other than Dr Kirby who was my previous doctor was an amazing doctor and I miss him so much but now I have to move on and thank God North Adams has a hospital with doctors that are not at all bought and owned by BMC which has had a monopoly on this county for longer than I can count

Called for an appointment and got in next day. My husband was a new patient, so he was issued…read moreample time to meet the new practitioner. She spent over an hour and a half "getting to know him" - I don't mean that in a innuendo kid-of-way, rather, she investigated his past medical history to get an accurate description. I was impressed. Positives? Clean facility, great scheduling, attentive staff Negatives? Some equipment out of order (SaO2 machine, scale), water cooler empty and no cups, magazines out of date and sucky, the new practitioner is just that; new. Green at the gills - ex: I work in healthcare and out of habit, often write medical shorthand/acronyms. She didn't even know TBI. Hm. And asked questions redundantly, like she wasn't absorbing it the first time. All in all, good experience. Practitioner really listens (although the second time around!) and doesn't interject her own opinion of past methods of care. When you move as much as we do, that's a plus.

How discourteous! I left seething with rage…read more the sign said "don't go in until you've been cleared. Call and leave a message." I watched everybody go in and finally somebody came out and said "you don't have to wait out here" I told the receptionist that I left a message and she curtly told me to wait outside. I had a call immediately. Told to go inside, I sat in back of the many people who had filed in before me.

My family has had many many bad experiences here. It was always bad but somehow it's gotten worse…read more Do not go here. Do you self a favor and find an alternate option.

Doctor O'Neill is a great doc and I'd highly recommend him. He takes the time to get to know…read morewhat's going on when you visit - you don't feel rushed through. He's also not one of those doctor's that takes a 10 second look at you and promptly writes a prescription that you may not need - he takes steps that make sense and that are progressive. The other staff at Enfield Medical Associates are great too - especially Margie. They are part of Springfield Medical Associates.

Dr. O'Neill is an Awesome MD! I am a long experienced RN and my husband and I travel down from VT…read moreto see Dr.O'Neill as our PCP. We've been seeing him for the past 20 years and there is no physician who even comes close to his honest, CARING, expert care. He is a rare gem these days in the medical community. He focuses on your wellness besides your illness. He has great respect for each patient and their own knowledge of their body. And Margie his nurse if SO nice and very efficient! Love her too - a great team together!! THANK YOU, BOTH!!!

After having been on medication for over twelve years I was required to take a urine drug screen to…read morecontinue, though I had never previously taken one, had changed nothing about frequency or dosage over that time period. My previous doctor at HFP, who was a respectful, intelligent, good-faith partner in my health care, retired. I'd have begged him to stay but he was emotionally exhausted. Can't imagine why. I was tested for heroin, cocaine, barbiturates, fentanyl, marijuana, oxycodone, methadone and other substances. They did not itemize in advance the things they were testing me for - I found out on the results. They tested for weed. Which is none of their business. Go for it, guys. You own my body. You don't need a search warrant. You aren't the government. You can just blackmail me for my health needs. I can only assume that this information will eventually be used to deny me insurance for one reason or another. I just discovered I now owe six hundred dollars for the privilege of carrying a bottle of my own urine down a hallway in full view of other patients to prove that I am not a heroin addict. Passed with flying colors, everyone. I haven't done an interesting drug since 1995 and have never been addicted to anything but cigarettes, which I quit, ages ago, like everyone else. Interestingly, they don't check for cigarettes, which are as addictive as anything, and have quite a bit of historical data supporting their lethal effects. Great news, it is completely fine with whatever corporate behemoth now controls HFP if you smoke cigarettes. Perhaps I should start. They also neglected to mention the $600 insult that awaited me. I guess they thought that was best left unsaid. Honestly, they were probably right on that one. (If you're curious what phenyclidine is - it's on the report on the image, that would be PCP. They tested me for PCP. I am paying $600 for a completely unnecessary test that established that I do not take PCP.) I'm stuck with them, because it is my responsibility to myself and my family to do what it takes to get mental health care. I came very close to not doing it, but I need ADHD medicine to function. When I questioned the requirement, I was told 'everyone is treated the same way' to which I would respond 'Yes, but shouldn't no one be treated like a criminal if there is no evidence they are a criminal other than that they are living their lives?' But I cannot say this, because they will note on the charts that I am 'difficult' - they probably already did - and things will be worse. So here is the result of this: I am in my fifties. Will I get a mammogram? No. Will I get a colonoscopy? No. Will I get a pap smear? You have got to be kidding. Not in a million years. Will I submit to any regular testing of any kind? No. If I have a fever of a 103, will I call them? No. If my appendix bursts, I'll go to the hospital. If I break my arm, I'll go to the hospital. If I get the flu and have a fever for four days, I'll take Nyquil and drink orange juice and suck it up and hope I don't die and if I get close enough to dying, I hope my partner will take me to the hospital. "Parole officers" are not doctors. I hate the medical care I get, and I hate that I can't get better, and I miss Peter Weitzman, a respectful and compassionate doctor. Those don't exist anymore. Oh, and the benzos on the report? Oh my yes. I had to take a Xanax just to get in their doorway. I'm not playing whack-a-mole hunting through the cabled-together conglomerate of a nationally terrible health care system try to put a glass slipper on the kind of doctor that no longer exists. I am clearly emotionally not ready, and you can't call and ask 'do you treat patients like criminals?' because that marks you ask a drug-seeker. This isn't obeying in advance. It's obeying because I have no other options available. Giving them two stars because the techs are kind and competent, the front desk is friendly, and you never have to wait too long to see someone.

In a rather bizarre situation, which I find outrageous, I and many others are essentially being…read morebooted out of this practice and no one will even tell us why. My doctor is leaving, there are other doctors at the practice who are taking new patients, but they will not allow any of my doctor's patients to stay with the practice. I just spoke to a very nice receptionist who clearly is getting many calls and is just as clearly not allowed to say why this is happening. The disrespect for patients is just beyond the pale, and especially so in an area that has a shortage of doctors and it's really hard to find a new one.

Dr. Schmidt is wonderful. She has been my primary care doctor for 12 years and I have seen her for…read morea whole host of medical issues. She takes her time with you and is kind and thorough. The only drawback is that if you don't have the first appointment of the day the wait time can be very long - I have spent almost hour in the waiting room on several occasions before I got in to the examining room. That being said, I plan on that happening and use the time to catch up on my reading.

I have been seeing Dr Schmidt for three years and I must say she exceeds all my expectations. I…read morelived in NYC for many years then Spain, Savannah, and Berlin Germany. I have many medical issues and have seen dozens of doctors over the years. Dr Schmidt is probably the best of the bunch.

I have been seeing Dr. Freeman for almost 24 years. He is the most thorough primary physician you…read morewill ever find. No rush in and out when you are with the doctor. This man REALLY wants you to have a healthy life. I have never waited more than 10 minutes upon arrival for my appointment. His staff have been him for years. When is the last time you went to a doctor and saw the same support staff that knows you by name. Not sure if he is taking new patients, but I am proud to say I am under his care.

I have been lucky enough to have had Dr. Shetty for many years. She is a highly sought after…read moreInternal medical doctor, but she is my Primary care physician. She takes all the time you need when she meets with you. She genuinely cares, asks lots of questions, never rushes or acts like you're the 20th patient she's seen today. She remembers your history and always has your records handy, including recent bloodwork and tests to discuss. I can't say enough good about her. I feel like the luckiest girl having her as my Doc.

Probably the worst ER experience I have ever had in 70 years, due primarily to my interaction with…read moreone of its ER physicians, whose manner was beyond arrogant, even obnoxious. This physician drags down what I would, and have, said before this experience is a good ER, but a hospital system which tolerates this "service" is not entitled to praise and should be avoided. My advice is that, if there is time, choose a hospital which staffs its ER to treat patients with a modicum of respect, a lesson this doctor and hospital have yet to learn.

I have to give five stars for the entire staff of Fairview Emergency team. As a vet one is…read moreconcerned about health care they get what with all the negative press. Everyone that dealt with me was friendly, knowledgeable, and treated me with respect and dignity as one would expect. I have to say that to say though that there were a lot of "patients" who were exhibiting little to no patience. I witnessed the staff treating these patients with the same respect and dignity that was afforded me. So when you read any review consider the source of the posting as they could be one of those disgruntled patients without patience.