Following glowing recommendations from several friends who credit him for identifying and treating…read morecomplex eye problems, I have been a patient of Dr. Pegolo for many years and cannot imagine trusting my eyes to anyone else. His detailed, thorough and personable approach to patient care builds confidence as he takes the time to follow up on concerns and to explain findings and analysis, respectfully answering questions and considering all elements of health and wellness over time. Dr. Pegolo's warm and professional manner is reflected throughout the office staff, and I will continue to highly recommend this doctor and his outstanding patient-centered practice to friends and colleagues.

Dr. Pegolo is a first rate doctor a d a first rate human being. You can trust him completely…read more Highly ethical. Skilled. Smart.

I really loved this place. I was able to change my appointment day of due to weather. They also…read morementioned that if I needed to cancel because of the weather I wouldn't have to pay the cancelation fee which was nice. When I arrived the front desk ladies were so kind and patient! Getting ahold of my insurer took a little longer than expected and they were really great about communicating with me. The exam went well and was pretty fast. Any questions I had were answered and made easy to understand. I would definitely recommend!

I've been a patient here for over 30 yrs, always great service and always made time during any kind…read moreof eye issue that was deemed urgent. Dr Richardson is awesome and very thorough, he did all the research for me when I needed surgery to make sure everything went went and even took care of me post opt. Can't say enough. My kids still go there hoping to make it a 3rd generation with them.

West End Eyecare is wonderful. I've been seeing Dr. Hardison for about 4 years now, and it's a…read morepleasure to be in his care. Not only is he an abundance of knowledge, he is compassionate and truly cares about his patients. Not only is Dr. Hardison a great optometrist, but his staff is courteous, professional, knowledgeable, and friendly. Being a part of this business is like being a part of a family. I'm a type 1 diabetic, along with having some other health issues, and it's been important to me to find a doctor who understands and is familiar with this. Hardison and his team have been my saving grace since I moved to Central Connecticut about 5 years ago. Love, love, love West End Eyecare. They will do anything and everything to take care of you!

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

My wife and I have been going to Dr Charles for 35 years. Always warm, professional, and thorough…read more Glad his son Dr Chris has joined the practice. We know we'll be in good hands for a very long time.

When my kids and I moved to Canton, we asked around for the best eye doctor in the area and clearly…read morewe were pointed in the right direction. Father and son team, both extremely knowledgeable and friendly. I had some concerns when a doctor years ago told me I was a "glaucoma suspect", and also being pre-diabetic I questioned if my vision could be affected. Dr Bonelli (son) explained and showed me what they look for and how they check for abnormalities. He assured me everything looked great. I feel comfortable in their care for myself and my kids also.

REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

Like Dr Erick, IF you can get by his office staff.... one bossy rude woman. Always says you have a…read moredeductible even if you don't. Did it to my mom, 91, and also to me and another older woman I was witness to. Sent a registered letter to my mom, discontinued her care. Mom received it on the date of her next appointment to check her glaucoma pressure. Sent her into a tails pin. NO compassion, not ethical. ​

The staff is very pleasant and professional. Dr. Suski always is polite and takes his time checking…read moremy eyes. He never rushes me and always answers my questions. He is very thorough, checking the pressure in my eyes and other testing as needed. He is very professional and once I needed emergency service and he got me in to see him within 24 hours.

I knew I was going to drop some change pretty hard when I needed new contacts. One of the things I…read moreappreciated most about TotalVision was that the group here is very transparent about costs from the minute you get in. In fact, there are 5 different tiers of contact pricing, so that helped me figure out what would fit me best. In addition, they let me try a certain type of contacts for 4 days and come back in to determine if it was a good fit and feel for me. That little gesture really helped solidify my confidence and eased the pain of the cost. Dr. Lindower was very kind and efficient without making me feel rushed. The other two people working here who helped during my appointment - I forget their names! - were also very nice. You could tell they do the same sequence with most of their patients, but I felt cared for and not just another paying customer. They answered my questions along the way and were very descriptive about what a certain test or a certain liquid was for. It was a little challenging getting a first-time appointment, but there was a lot more flexibility for the follow-up appointment. Definitely call with a bunch of time leeway in mind. I'd definitely recommend TotalVision.

Really appreciate Dr. Lindower's gentle, kind demeanor and excellent staff. I'd like a bigger…read moreselection of frames, but still they offer expertise with thoughtfulness, comprehensive exam services using latest tech, and reasonable pricing. Plus, it's close to home. You can't really beat that!

I will begin with the outstanding care that I received from both of the Doctors. I have known them…read morefor so many years and the staff always are very welcoming with great eye contact and a smile. I was very pleased that Dr. Paul Gaudio was very thorough with my eye exam. He was able to point out right away that I needed surgery on both eyes. Mary one of the staff sat down with me and explained everything and the process that I need to follow. She also scheduled all my appts. that I needed after surgery. The office experience that I had with the receptionist was just Outstanding with a smile and answering all my questions professionally. I have referred other people there and will continue to do so!!!! I will rate this place a five stars!!! Thank you

Excellent care from initial visit through post-surgical care. Dr. Nicolas was recommended to me by…read moremy primary care doctor who had her own corrective surgery done by Dr.Nicholas. High praise for his care and manner. Office staff is also nice to deal with....pleasant and patient.