Quality care, wonderful office staff. Dr Hansen is a wonderful doctor. Excellent if an emergency…read moreappointment is needed.

No response from phone call message or email requesting an appointment! Don't seem to be really…read moreinterested in new clients.

I had the great luck to walk into Luxe Optique when Optician Apprentice Robert was there. I was…read morevisiting Hudson briefly from California and the temple of my frames had just broken off. With no spare glasses in tow and not enough time to get a new pair shipped in, I would have to walk around with ridiculously lopsided frames. Robert examined my glasses and miraculously found an old pair of the same frame (this is a somewhat rare, German frame) in the back of the shop and took that temple and attached it to my glasses. He saved my sight and my trip. His quick thinking, resourcefulness, and customer service were just remarkable. This shop has "big city" style in terms of its frame selection but small town kindness and care. It is truly one of a kind. I can't wait to return to shop for new frames, and I hope Robert will be available to guide me through the excellent and wide selection of styles.

Glasses certainly weren't inexpensive, but they have an impressive, unique selection of frames and…read more5 star service. If you want a boutique, full service experience, that's what you will get for your dollars!

Terrible business. Do not answer their phones. Do not reply to emails. Impossible to find out what…read moretheir prices are on something as simple as a routine exam. Reading the reviews I'm glad I didn't make an appointment.

Please get rid of the damn AI Assistant crap. I don't know when it was put in, but I really detest…read moreit. I don't want a call back four hours later, which I unfortunately happened to also miss. Only for me to call back again and get the AI Assistant. When I call, I want to talk with a ****ing person, not an AI chat bot, and preferably at the time I am calling.

Great experience, always takes the time to discuss things. The selection of glasses is good too.read more

Went there with vision issues and was told I needed new glasses. Really wanted to see…read moreophthalmologist but that didnt happen. They are in the business of selling eye glasses. So,$857 later I walked out to go home ant wait for new glasses, They came in, picked them up and were worse than my old ones. Can't read newspaper, instruments in my car. delivery receipts for work and worse, car traffic. Back wearing my old ones. Beware !!!

I won't be returning ever again. The complete child at the front desk does not have a single clue…read morehow to deal with 1-800 contacts. 1-800 contacts has them down as an uncooperative eye care center for a reason. The first time I ordered my contacts they messed up the prescription (sheehy) and the person at the front desk refused to do anything about it until I had to pester him for almost a full week. I thought I finally found a place I could call Home for my eye care and unfortunately, this is not the place.. completely and utterly unprofessional front desk administration and I will never tell a soul to go here.

Frequented this place for years when Iived in y. They were the best in every way…read more Never had an issue and always ready when promised. I miss their kind and professional service.

We travel over an hour to see Dr Reiners for the care of our eyes. He treats us with such care and…read morecompassion; it keeps us coming back. He is thoughtful and through in his approach to our care. He is knowledgeable and experienced. His office staff is helpful and pleasant to work with, I would not hesitate to recommend this office to anyone for complete and total eyecare.

Buyer beware, the,"DR" rushes appointments and is unresponsive to patient concerns…read more Had a pair of glasses break under normal use within 30 days. There was little response to my concerns of future quality and inconvenience. Staff was rude and unprofessional and to cover themselves gaslighted by blaming me. The owner does not understand proper business practice and refuses to properly address issues

My frames broke after 4 months making them the most expensive glasses I have ever owned. America's…read moreBest peddles junk. You will be better off with cheaters from the dollar store.

This branch is pathetic! First issue was last year, the…read morestaff, who seemingly care less, told me it would cost 300+ to get glasses repaired, did it myself for 25 repair kit This year, they called saying my prescription was good to December and would I like to just buy new pair instead of exam. Told the person on other end after I called my wife to discuss the insurance side of this and was on my way in any case. I arrived five, yes 5 minutes late and the person behind the counter said no exam for me! I explained I would wait for the people in front of me no problem. She would not budge on this!! Left this pathetic branch and will go to another branch. At least she could have called a higher up but the lack of customer service was her goal

Fantastic customer service. If your glasses break (my mom's lost a nose pad), they will repair…read morethem while you wait, often at no charge. And if you are from out of town and your glasses break, they might even repair those, too! That was my experience.

AMAZING SERVICE! super nice and fixed my glasses for free! The best glasses place to go in the…read moreBerkshires!

I've been going to DiNapoli's for my eye condition and I cannot recommend a better place, and more…read moreprofessional practice for your vision needs. The staff is caring and very professional they also really know a lot about Eyes and who to recommend for specialists. If you're looking for a optometrist to DiNapoli's is the place to go Mark

Well from in the past I went totally blind. After my diabeties got in control my eye sight started…read morecoming back and Dr. Shcultz told me to now get new glasses at Dinoaplits. I have gotten glasses there a few years ago but now having sign in both eyes Dr. Shultz recomend I stay withh DiNapoli's.