Because they were able to rectify the previous issue that I had mentioned, I went ahead and referred my husband and my daughter to this place. Both got the routine eye exams. Weeks later, I received a $10 bill for my husband's eye exam so I called them and let them know that my daughter and I had routine exams done too, but we did not receive a bill because our insurance covers the procedure 100%. The office manager said that she will contact their national billing department to ask why I got the bill and will get back to me. She never did. Weeks later, I received the invoice for the same amount So I called asking to speak to the office manager but she was out of the store and promised to call me back. She never did. So I called again and I was told by the person that picked up the phone that the office manager is in a teleconference call and that I should be the one calling their national billing department because from their end everything is paid for and covered by my insurance company. So I am supposed to seek answers and solutions to an error that they made internally? Awesome customer service. NOT. We will be taking our business elsewhere. read more

I had a great 1st visit with Dr. Vuong at Regency Eye Care inside Eyeglass World. She was professional, knowledgeable, thorough and had a great bedside manner. I was then transferred to Lorena who was super friendly and just as professional and knowledgeable as the doctor. Lorena helped me with cost and picking out my glasses which were reasonably priced. I did not feel forced to up grade or make a purchase right away. Both ladies including the gentleman (Nathan) and the other lady sorry I forgot your name that took care of my insurance and started my eye exam all had wonderful customer service. The place was clean and safe. The whole staff took their time with me even if it was lunch time. I appreciate you all not rushing me out the door or passing me onto someone else, because picking out new glasses, is no easy task. Everyone's customer service was very much appreciated. Thank you all so much. I can't wait to pick up my new glasses in a couple of days read more

I came into eyeglass world a little fustrated after dealing with Walmart Vision Center. I had such a horrible experience over there and when I came in the staff at Eyeglass World were so nice! They calmed me and gave me options all at such a good price! Sheryl the manager was so sweet and took such good care of me I am definitely a loyal customer now and am recommending my family and friends here! read more

My co-worker officially has hey glasses now!!!! After my review, they immediately reached out to her and went to work making sure that she got her glasses and felt valued as a customer! The manager sat down and went over everything with her while she learns to adjust to the progression glasses!!! She is very very happy and so am I!!! Thank you so much for checking your reviews and doing everything to make sure your customers feel important! Again, special shout out to the manager who assisted her!!!! read more

I had an awesome experience here. It is a little difficult to understand as far as insurance goes, esp if you're not familiar with insurance. So to help out fellow Military Deps: The Dr is a TriCare Prime (not standard) provider He is also a VSP provider However, Eyeglass World, is out-of-network. They still bill the insurance which, is less of a hassle for me but still confusing as hell. ANYWAY! Amanda at the front desk is super knowledgeable about everything from insurance to lenses, to frames. All of it! She is super helpful. Dr. Nguyen is super knowledgeable as well and both the exam and contact fitting exams were painless and didn't take all day. They have a lot of good deals when it comes to their products. For example, because I got my contact lenses there, I was able to have the lenses on my $100 Vonzipper shades replaced for $40 (originally would've been $80). Christina helped me out with this situation. Everyone here is on point and on top of their game. Which made a smooth process for sure! If they carried frames for folks with big coconut heads (Thanks Dad!), I'd purchase frames from here too LMFAOO! read more

Lorena is amazing and so knowledgeable!! She made my entire experience fun and had my best interests and concerns at heart. I highly recommend them and its buy one, get one. read more

Eyeglass World - Eyewear & Opticians Near Me - Oceanside, California

Bought a total of 5 pairs of glasses for my wife and I. Within 90 days of purchasing all of these new glasses, one of the frame's arms broke off of one of my wife's glasses. We went to the store where we bought them, and they asked if we had purchased the insurance. We told them that we were never offered insurance and asked if there was any manufacturer's warranty on the frames. They told us that the manufacturer does not warranty the frames. So, I asked if I purchased another set of reading glasses for me could we get the 2nd frame to replace the broken one. We were told it was against policy to have two frames for two different people. There only solution was for me to buy another set of buy one get one free at the $ 89 price to fix the one frame with the broken arm. Or they gave us an address and phone number of another business that could repair the frame. We went to their competitor, only 3 blocks away, and ordered an entire new set of glasses. (Their manufacture of the frames does warranty them for a year, without any additional cost.) They lost a good customer because we were treated like they did not care. Maybe their policies are why the store was empty? read more

Amanda was friendly, helpful, and professional. Eye testing with state-of-the-art equipment. Dr. Nguyen was very knowledgeable and I felt comfortable with his testing procedures and methods. Great selection of affordable glasses plus designer choices too. I ended up getting 2 pairs for the price of 1, a fabulous deal for my new bi-focals. Quick service and we will definitely be back again next year. read more

Eyeglass World - Eyewear & Opticians Near Me - Oceanside, California

Wonderful customer service. I came in with my glasses all bent and askew and within 10 minutes they assisted me and fixed my glasses free of charge. Would definitely recommend Eyeglass World for any glasses needs. read more

Good customer, friendly people, and delivery on time. Been going there for the last 2 years. Recommend over Lens Crafters.

I called around before I made an appt. I was able to book a same day appt. to see the optometrist. The store was Covid-19 prepared. As standard procedure, they asked me some reasonable screening questions, took my temp. etc. They had a very large selection of frames. They were properly staffed. I didn't spend anytime waiting. I thought their prices were reasonable. They had a sale going on, buy one get one free. So, I got two pairs of glasses! My glasses were ready in the amount of time they quoted me. I just went and picked them up two days ago. I love them! I am so happy. read more

Five star service. From making my appointment same day. From the moment I walked in, getting set up for my exam, getting the exam and getting help with picking out my frames it went so smooth. The employees and the eye doctor were all so polite, informational and helpful. They have a deal right now so take advantage. I spent $280 on my frames (Michael Kors) and got Michael Kors sunglasses for free!! They paid for my exam also. Thank you all for the pleasant experience. I will refer people to you! read more

Eyeglass World - Buy one get one free. ANY brand!! - Eyewear & Opticians Near Me - Oceanside, California

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There were at least 3 workers here and there's was only one doing everything.. answer the phone, helping customers, etc. One of the dudes stared at me and then disappeared to the back. read more

These people here are so hard working even with the nonstop walk ins. Very polite an caring about your eye sight. They had some really nice Oakley's I got for a deal. read more

Best customer service ever! I've been coming here for three years. Everyone is so nice and they all work together as a team. Jill is always there to help you with whatever you need. I've pretty much spent time with everyone in that store and they are so helpful and good at their job. So thank you Hermila, Eloisa, Judith, Venecia, Lorena, Amanda and Reschellyn. You guys are rockstars and will succeed at whatever you do! read more

Wish I could give this place more than 5 stars! Nutshell version: 1) Went to Vista location. (They were equally as amazing!!!). 2) Met with Laura who remembered us from a previous visit. (We will assume that's a good thing) 3) Handed her my sons glasses that have broke for the third time. (He's 6 and doesn't seem to know the meaning of rough play - even after 7 frames in 12 months!) 4) The same frames weren't in stock but she said she had a friend (Brittany) in Oceanside and she would call to see if that location had the style/size we need as my son can't see without his lenses. 5) Yay! The frames were in stock. Now the amazing part.... Brittany drove the frames over to the Vista location (where I was waiting) on her way home. They arrived in 20 minutes! Who does this nowadays??? She saved me so much time in traffic with two kids. She didn't have to do that. But she did. Once again, Eye Glass World just gave me another reason to be a lifetime customer. Whomever does the hiring in Vista and Oceanside is doing a great job. Thank you for making my life easier and allowing my son to see without disruption! read more

Went to Eyeglass World because I saw an ad for free eye exam and 2 pairs of glasses for $78. I was skeptical there would be hidden charges, but I had a great experience. The staff there is very friendly and helpful. The Dr. was very good and very nice. I choose to spend $98 on a pair of Oscar de la Rentas (which I love) and got a second pair free. Tons of choices from $78 up to designer styles under $400. At check out I was offered different options for more expensive lenses, but absolutely no pressure at all. Loved my experience and all for under $100. read more

I live very close to this location in Oceanside, and as I understand it, this store only very recently reopened, after it sustained water damage several months ago. So last month when I was in need of new glasses, I drove all the way to their Vista store, because I wanted to take advantage of their great 2 for $78 deal (I got one pair of readers and once distance). Cut to this past weekend, when I managed to lose my distance specs while I was riding the Matterhorn at Disneyland. The following morning I called the park's lost and found, and sure enough, someone had turned them in. So back up to Anaheim I went, only to find out once I had them in my possession that there were two small, yet very annoying chips in one of the lenses. I decided I couldn't take it any longer, so knowing their Oceanside store had recently opened up again, I went there to have the lens replaced. I was immediately greeted by the store's manager, who looked up my prescription from the other location. I was told to come back in about 40 minutes, and they would be ready. Sure enough, they were! Not only did they replace the damaged lens, they replaced both....AND, they didn't charge me a dime!! This was a total shocker to me, as when I initially purchased the glasses I did not buy the protection plan, and I even told the manager so. But she insisted they had me covered, and so they did! Thanks Eyeglass World, Oceanside. You just earned a customer for life! read more

The selection is okay. The frame prices are very reasonable. The staff was friendly but I got the sense they didn't like their jobs. One made the comment "I wish I had gotten hired by LensCrafters " . On other gal was very chipper and I said hello back. As I walked over to pick out frames she mumbled under her breath "guess someone doesn't appreciate my cheeriness " I ordered my frames because I really like them, however when the time came to picking out lenses I asked what my insurance covered. They never did tell me. All she did say was "You owe (the amount) " I really hope my glasses turn out better than my read more

Buyer beware. Do not buy their coatings unless you are prepared for your glasses to scratch easily and get hazy. Had the glasses for less than a year and they wanted to charge me 240 for new lenses. Took the frames to a local lab I had bought glasses from before and replaced them for less than half that, Sad they don't support their product or warn you that they will scratch so easily. read more

I had great hesitation going to Eye Glass World for my new glasses. My concern was quality, how can two pair of glasses for $79 have any sense of quality. BOTTOM LINE: I was pleasantly surprised. Quality service, huge selection of frames and the quality of the lens seem the same as my previous much more expense glasses from Costco. I was served by the store General manager, Sheri Greenly. She was GREAT. Besides her service to me, the store looks wonderful, all the staff seemed polite and friendly. All signs of good management skills. Thank you Sheri. I will definitely go back for my next pair of glasses. read more

I appreciate the professional, friendly staff and effort they make toward the patient's comfort. I have been here 3 times now and each time I have had a very positive experience. I highly recommend giving the Oceanside location a try--you will walk away happy. read more

Eyeglass World - Eyewear & Opticians Near Me - Oceanside, California

My wife and I went in the other days to pickup her contacts. Sheri the manager helped us and took great care of us. She had them in stock and while we were there she updated our address since we have move to Oceanside full time. She also looked up my glasses I got last year and confirmed I had the protection plan and ordered new lenses to replace the ones I have scratched. Sheri definitely made us feel like she valued our business and that is a rarity these days. Thank you Sheri! read more

Outstanding store! My 7 year-old has always been tricky to pick glasses for, and very often we've had to settle for whatever fits, whether we liked the design or not. Eyeglass World had a wonderful selection of kids' glasses, which allowed us to pick not 1, but 2 pairs we really loved. What's more, their prices were great and we even got the second pair free. They cut the lenses in-store and we were able to pick up my daughter's new glasses the very next day (we'd usually have to wait 1 to 2 weeks). Fantastic customer service - professional, quick and friendly. Our go-to place for eyeglasses from now on! read more

Update...I never heard back from the "leadership team" after e mailing them. Let me reiterate: save yourself the headache and go elsewhere

I bought two pairs of glasses from them just before Christmas for over $500.00. My new prescription I gave them was only slightly changed. They got it wrong, because I see worse out of the new ones than my older prescription. At first I thought it was me adapting to them but I am convinced they screwed it up. I don't even wear them much. read more

My eye exam went amazing. The staff is so warm and helpful! Nathan has a wonderful personality and I wish I could remember their names but the two females who helped were also amazing. Truly a great place!!! UPDATE: my daughter ended up winning a backpack full of school supplies today! What a wonderful thing you guys are doing for these kids!! Thank you Sheri!!! You and your staff are wonderful! read more

Dr. Nguyen was on time for appt & got my daughter's prescription right. The front staff are the most attentive & helpful staff I have ever come across, but don't hover over you as you look at frames. They're very courteous & professional in person, via phone & will communicate via email. They also match online prices for contact lenses up to 50%! Great prices for non insured patients. read more

Everyone was very helpful and personable! Especially Lorena; I felt heard and I never felt rushed. Dr. Vuong also recommended some really great contact lenses for my astigmatism and dry eyes . Very pleased. They also have a great deal if you purchase contact lenses and glasses together! read more

I am so amazed on how awesome this experience was today! Everybody is so nice and patient with these old eyes. I highly recommend Amanda and the Doctor Nguyen. Great people and they love what they do! Thank you!! read more

I cannot say enough how impressed I am with there customer service. Jill helped me fill a tall order. I needed to buy a box of contacts for my daughter who now lives in Utah. Also, I needed to see if I could replace her glasses which she broke. Turns out I had the protection plan for the glasses. I didn't even need to have the broken glasses and they were paid for in full. I thought I would have to send the new glasses and contact to Utah. Nope, Jill is sending the glasses and the contacts to Utah for me. TODAY!! Impressive to say the least. read more

I purchased frames and lenses at this location about 8 months ago. The experience with the optometrist was positive. Unfortunately, I've tried to come back for minor adjustments a few times and they never have enough customer service reps available. read more

I came here for a routine eye exam, Dr. Was very thorough and glass frame selection is great and affordable. Service was good, I was seen right away and someone walked me through my lens options shortly after my appointment. Received my glasses a few days later. I was so pleased with my experience that I brought my grandmother a few months later for her routine eye exam, and the Dr. Again was very thorough, so thorough in fact that he noticed something unusual and referred us to a specialist where my grandmother was diagnosed with a brain tumor and had to get emergency surgery. In other words, they saved her life. I am eternally greatful and absolutely recommend them to anyone and everyone. read more

Brought my son here- first time ever getting him glasses. We didn't know what to except. But they manage to ease us into the process. Friendly faces, nice facility. The doctor was very informational. Prices were very affordable. They made it a breeze for us. read more

AWFUL AWFUL CUSTOMER SERVICE!!! Never anything but issues or confusion when I come, they change your appointment time without telling you!!! And it's never the price they tell you!!! read more

It was suggested that I get my eyes checked out due to some problems I've been having. I called around to some other places and couldn't get in sooner than two weeks out. I called Eyeglass World and was in the exam chair an hour later. All the people that helped me were so nice and patient. I don't wear glasses so I didn't know how it all works and they were so helpful explaining everything to me. Dr. Nguyen is great, I had a lot of questions but I didn't feel rushed at all. He explained to me in detail why I was experiencing the problems I was having. Eloisa helped me order my glasses and she was really knowledgeable about the different frames and lenses. They have a 2 pairs for $78 deal that saved me over $100 . I don't know much about the price of glasses but I felt the total for two pairs was very fair. They will also help you choose frames if you want help and they seem to be honest about what does and doesn't look flattering on you. My daughter helped me choose mine but I saw an associate helping a lady that was there alone and I felt she was really honest about her selections. My lenses had to be ordered from an outside lab, I won't have them for another week so I can't speak on those yet. But as for the exam and ordering process I would definitely recommend this location. read more

A good first time experience. Our exam went well, selecting our frames went well, our purchase took FOREVER! Our agent, Amanda was nice and respectful, funny at times, but her navigation of our order seemed to trouble her some and she had to do repeated tasks to get us finalized. 2-1/2 hrs was our total time in the store. read more

I recently went through a horrible time getting glasses and contacts I finally made an appointment with Dr.Nguyen at the office at Eyeglass World. He was very cordial, thorough and gave me a new prescription that i clearly thought was wrong as it was way different than any other Dr. had given me. The end result is I see really well and will continue using him as the Dr for my eyes. I consider him premiere in his field. read more

Yesterday I went to Eyeglassworld to get new lenses for my glasses. Dolores was the lady that took care of me. She was such a nice person. By going to Eyeglassworld, I saved at least 300$ on my lenses. That morning prior, I went to check a different facility to get a quote on my lenses and that facility was asking 672$ ... I am so glad I went to Eyeglassworld after. I saved few hundred dollars and the customer service there was excellent in oceanside office. read more

This was really the first pain free process of choosing styles and options for glasses that I have ever had. And I have been wearing glasses for nearly 40 years! Christina was excellent. Glasses, 2 pair, on time and affordable. Really great. Keep up the good work, read more

Eyeglass World - Eyewear & Opticians Near Me - Oceanside, California