We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

Move in process was super easy. Dave was really helpful at explaining everything and walking us…read morethrough!

Update: When touring the unit, there was a missing light…read morebulb. They stated they would put a light bulb in but didn't, so I had to bring one and put it in myself. The exit gate is not automatic. Nobody mentioned that you have to get out of your vehicle, walk to the building, and enter your pin to open the gate to leave. I wish someone had communicated that because I was incredibly frustrated and couldn't get a hold of the office, although I tried calling multiple times and left voicemails. Laura was exceptional, with a charisma and kindness that were truly remarkable. She was a joy to work with and to talk to, consistently brightening our day with her positive attitude. Her professionalism and genuine care made every interaction enjoyable, leaving a lasting impression on everyone she met.

Upon moving out I saw that a tote of very expensive shoes had been submerged in water. This was a…read morefault of thiers. My private insurance won't cover it bc the damage wasn't caused by hail or any of that. The beam above the tote was VERY rusted to the point of there being separation. All the shoes are covered in black mold and had been submerged. The tote collected all the water that fell from the faulty ceiling.Like I said, this was not due to carelessness on my end. Id been with CS for several years and had no issues. They basically said nothing they can do bc I didnt have the stores insurance. Why would I pay for something i already had?? One would expect flooding but not leaking from a roof. When I say expensive I'm talking about Versace, YSL,Michael Kors, etc. They said they'd call thier maintenance man and get back to me. But basically nothing they can do. Id rented with them for several years and up until this instance, its been good. I want to say the manager is awesome and friendly. I know she was only doing what Cube Smart says they should do and say and the situation was completely out of her hands. She does an amazing job and is very friendly. I'm not mad at her but at how CS handles these situations.

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Booking in the office was easy, and I was able to handle a day of size swap to a bigger unit…read morewithout any hassle. Easy going and pleasant staff who were efficient and knowledgeable.

Way overpriced and the rates go up every couple of months. No snow removal, so Goodluck when it…read moresnows. Not the friendliest. Had something leaking into my storage unit. Go elsewhere. Buyer beware.

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.