Wonderful staff (shout out to Andrea!) very clean facilities, super easy in and out with much better prices than other storage places in the area. Would recommend! read more

Long story short, this location auctioned off our storage unit due to human error on their part. They never input our payment info in their system which resulted in a lien and was sold off. Read below for full story. We have been a loyal customer with Extra Space Storage for close to 5 years. At one point, we had three storage units at once. When we were moving up north and condensing all our items in one storage unit, the front office told us that they would switch over our account to the new, smaller unit and we signed a storage rental agreement. We asked if our credit card on file would be charged and they responded with yes and took the info down. That they would switch over all our payment info to the new contract. We noticed after two months that our credit card was not being charged. Gentleman (Michael?) said our storage was not in the system and could not take our credit card information over the phone. He stated that we would have to come and verify our storage unit. Much to our frustration we explained that we moved up North to the SF Bay Area and would not be in town until the following month. He told us that it would be fine and that we would be able to verify our storage unit when we were down and also apologized for the inconvenience. When we went down, we decided to call to make sure that Michael (?) would be in, but the Facilities Manager, June, said that she remembers Michael (?) having that conversation with us and told him after the call that our storage unit had been auctioned off for non-payment of $300. No one called us to inform us even after she said this conversation had taken place. They said a notification was sent to our address on our account. When we asked her to repeat the address back to us it was not our most recent address that we had on file for the past three years but an old address from four years ago. June said that a check for $1,200 should have been sent out to the old address but her system did not show that it was sent out or returned. This is major mismanagement on Extra Space Storage as we had collectible, one of a kind items in this storage unit. We are NOW seeing one of our prized possession we had manufactured and designed overseas being sold on eBay! We are eager to get our items back. No money could replace these "stolen" items. We have been loyal customers for over five years! Extra Space Storage has not returned our calls or emails as they promised and we are just about our wits end. read more

The facility is clean and spacious but the manager June is a battleaxe who seemed to disapprove of my friends tattoo's abd her 3 yr old daughter. She told us to shut up during the paperwork and if it wasnt for pure exhaustion after a day of moving I would have found another storage company. I also donated a bed to a gentleman renting a unit in the same property. I left it by his truck to transport and she tried to charge me an abandonment charge because it was outside for a few hours. Moved my items to another unit the following month. Cant support bullying and that is what she does to her customer's and her poor intimidated staff. read more

Let me start by thanking Brie for all her help ! I was so confused on sizes and wasnt sure what furniture would fit in what size storage she did an amazing job by thoroughly explaining my options will definitely recommend to friends and family read more

By far the worst most unprofessional company I have ever done business with. Site management(especially June) at this location is extremely unprofessional, the call center reps are friendly but not much help any issues you may have need to be forwarded to the district manager Frank M who is supposed to call back within 24hrs. It's been 2 weeks, I have called everyday and still no call back from frank. I was looking for a place to store my stuff for a year but I'm now moving my stuff somewhere else and they lost my business forever. It's a shame such a nice looking facility can have people like this running it. Hopefully they get it together. read more

Great facility with great security I feel very secure with my things stored at this facility. I have been a long time tenant here and this place is always clean and I have nothing but great things to say about the staff here. Professional very helpful always securing our valuables. These people are sharp here they actually are worth every penny they charge over the "other guys" So far I have referred multiple to this location due to great service and security. They rock read more

I felt absolutely happy leaving my household items at this lovely facility! The company showed great patience when showing me a variety of differently sized units. Indeed, nothing was too much trouble! A great experience with this company and I would have no hesitation in recommending them to anyone! read more

Extra Space Storage has always been my storage space for the past 15 years. I've moved many times, throughout the years, and I always come back there. Besides knowing that my belongings are safe, with surveillance cameras, the staff there has always been so friendly. June has been there since day one, 15 years ago and she's the friendliest, sweetest person you'll ever meet. This isn't just a business, it's more like an extended family. The main reason I keep coming back is because of June. She knows my family, and has seen my son grow up throughout the years. I recommend this place highly, as the staff really cares about you as a person and the safety of your belongings. They are the best!!!! read more

June was friendly and helpful every step of the way. The location has exceptional security, with cameras throughout and a pin code that sets and disarms an alarm on your personal space. Every part of the location and 3rd floor is immaculately maintained, organized, and clean. I read the other reviews. Yes, the location is adjacent to a bird sanctuary. I saw no birds and absolutely no evidence of bird droppings anywhere. I'm glad to know that June is aware of federal regulations that protect native migratory birds. I did the research. read more

I am very please with this storage. Greg the store manager is very nice. He always helped me when I have a question about my work unit. The storage is clean, and it is just awesome to go to a place where customer service is great. I would totally recommend this place. read more

They raised my rate 15% after being in the locker for 5 months. Any promotional rate you get you can expect a large raise a few months later. This is not the first time they did that to me. Exclusive of that, it's a nice facility. read more

I'm so happy for the service Brie help me a lot , I go to send my friend and family . Is very clean place and the girls in the office are very nice an helpful and I love the promotions for the boxes and the stuff I need to buy read more

We are very happy that we chose Extra Space Storage in Sepulveda Blvd. Everything is very clean and well-taken cared for. You will not see any trash in the hallways. We used to have public storage before but Extra space is waaaay much better. The management staff (Greg and Mark) is great and go the extra mile to make sure the storage is clean and the locks are safe coz they were actually checking each storage locks when we were first checking out the available spaces. I was very impressed so we got one of the spaces the same day. Thanks so much for your 5 star service!!!! read more

FIVE STARS for GREAT SERVICE, CLEAN UNITS AND TOP SECURITY WITH A FAMILY FEEL "June" is a really good person. She lives on location at the Extra Space Storage facility in Sherman Oaks and manages the place like an experienced Captain, running a tight ship. Ultimately, this is why I went with Extra Space Storage in Sherman Oaks - it felt like I was safely storing my things in someone's home -- not with an impersonal corporation. While their prices are comparable, they do cost a bit more for spaces of similar size (about $50.00 more per month depending upon what time of year you store with them - apparently, it's cheaper in September). What I got for that extra $50 bucks was a deep sense of security (they have video cameras that actually work, personal alarms on each unit and a responsible human being living there to boot). In addition, June worked to find the best sized space for my items, in the coolest part of the building, which mattered to me because besides storing two bedrooms of furniture, I was storing paintings. She listened, heard and saw what I needed then sought it out for me at the best price possible. That is what a professional does - they do their job well in kind service to others. After viewing spaces in other buildings and meeting the managers elsewhere, even though it costs a bit more, it was a clear choice to go with Extra Space Storage. I highly recommend the facility in Sherman Oaks on Sepulveda Blvd. because of June. She is very knowledgeable about moving, storage and life. This, plus her caring nature, smart suggestions (such as, "take this space over that space because its safer/cooler for these reasons"), and gentle guidance ("here's a chair, go sit outside the storage unit so you can see where the movers put your stuff - pull stuff out that you want to go in front") gave me peace of mind. In the midst of all the chaos that moving and storing ones things can stir up, that peace was a true gift. read more

Very good location , one of the best managers to deal with (Gregg), always clean ,large access for big trucks , they have parking for rent as well . read more

Loved this location! Kind and helpful customer service !! First time using a storage and the process was really smooth !

The place is about ok. Prices are expensive. Make sure to choose a unit close to the sun light or you would not find anything inside your unit because you are unable to see. They made small units along the hallway that limit your accessibility so make sure to have enough money to pay for the outside units. Limited employees if you ever call there is no body to answer your calls so they always return your calls when you are not available to take them. read more

I have used storage facilities before; but, this is the first time I have experienced the level of professionalism, friendliness, and sense of relief as we have experienced with June and every person encountered there. I love the cleanliness and security of the facility. They are the BEST I've seen and as good as it gets in my book! I would definitely recommend using their services. mh read more

+ Clean + Easy access + Online automatic billpay - Rental rates will be raised within 5mo, then every 10mo thereafter, however much they feel like it. read more

Such a stupid facility. The manager leaves at 6 yet the facility closes at 7, meaning you can't get a cart if you come at 6 you can't ask any questions or get help and here is the kicker to this already awful place. If you don't leave by 7 you are stuck inside with no way out... did I mention the manager left an hour ago. How dumb is that why wouldn't the manager leave at 715 to make sure everyone is out and safe. Stupid stupid stupid people. read more

I just wanted to point out to Extra Space Storage that Luis is a major asset to your company! Luis's professionalism and courtesy is superb. I was in a last minute jam and he took additional time to assist and explain small details to me that I haven't thought of. I highly recommend anyone looking for a storage facility to talk to Luis directly! read more

I rented a 10x20 for about 3 years. Its a good location (101 & 405), clean, secure and I've pretty much had polite professional dealings with June and Larry. As for Extra Space Storage rates, I can confirm that your rates will increase like clockwork every 10 months (have the email receipts) by 8-14%...until you decide its too much. read more

I have been dealing with June, at Extra Space Storage in Sherman Oaks, for 5 years now and í must say she is professional, knowledgeable and truly a delight to work with. In the day and age where customer service is almost a thing of the past she is a dying breed. I hope her employers know what an asset she is to their company. read more

I am really impressed with this space, clean, secure, and pristinely run by June who greets you with a great and professional attitude. There is easy access and a good location. I highly recommend extra space storage read more

It is a really clean and nice property. Natalie was very kind and was a lot of help on informing me about prices and storages.

I've dealt with several storage companies in the past, in California, Arizona and Nevada and let me tell you, this location is by far the best I've dealt with. I've been storing items at this location for about 15 years now and it has always been maintained properly, cleaned and have never had any major issues. June is the manager and she is great. Any time I have ever needed anything, she has always been there and has never failed to return a call if she's been busy tending to other tenants. I wish all storage places had a manager like June. The support staff is great too. They have always greeted me with a smile and willingness to help me whenever I have stopped by with questions or concerns. I highly recommend this location for your storage needs. read more

Great experience with Gregg at Extra Space Storage on Sepulveda in Sherman Oaks. He was extremely helpful in taking care of my storage needs. A true professional. What a pleasure dealing with Extra Space Storage. I would highly recommend their facility! read more

The propietors are helpful though a little 'technically' challenged. The unit itself was very clean and access was also very easy. I appreciate the effort Larry made when my husband broke the lock off in the lifting gate door. Hopefully this unit will be short term because storage isn't cheap! read more

Extra Space Storage is the best. The staff is very helpful and takes care of business. June was especially helpful to me. I appreciated her professional attitude and concern in helping me through my moving situation. I would never have a problem recommending family and friends to use Extra Space Storage. read more

Wonderful service! The staff is attentive and willing to work with you to get the right space for your needs. Highly recommend this location. Plus it's super convenient right off the 405 read more

Such amazing staff. They are priceless and make the storage process so pain-free. Office Manager June is simply divine, Larry is so engaging and Shaun is a quiet storm who gets the job done. They make sure to have the renters best interest in mind and are honest about rates, rules, etc., and will not be used car salespeople. Truly they all deserve a raise and make ESS in Sherman Oaks a great experience. Leslie S read more

I recently moved out due to a relocation. I was a customer for several years, and had multiple units during that time. While the prices are not the lowest, the facility is in a relatively safe and accessible part of the Valley. I like the continuity they have with staffing and my belongings were always safe there. If I returned to the area, I would do business with them again. read more

My husband and I recently stored furniture items here, between moves. Gregg, the manager, explained everything very clearly, and was great to work with. He was extremely knowledgeable and professional, and we were happy we selected this facility. It is kept very clean, has many units/sizes to choose from, and was easy for the movers to find, and load/unload furniture. We felt very comfortable knowing that our items were stored somewhere with nice management, helpful employees, a good location, interior storage unit options, etc...I highly recommend them. read more

I have been a customer at Extra Space Storage in Sherman Oaks for a VERY long time. First and foremost, June (the manager) is what has kept me here all of these years. June and staff provide excellent customer service and the facility is always VERY clean. If you are looking for a place to meet your storage needs, you should definitely give June a call at Extra Space Storage in Sherman Oaks. June will advise you of all options available at Extra Space Storage to best meet your storage needs. read more

Earlier this year I staged my home for sale and with little notice needed storage space for furniture and garage items. Knowing my Mother has used storage facilities for over 30-years I made a quick call to find out who she was using these days. I learned she has been storing at Extra Space for over ten years. Her feeling was the company and Sherman Oaks location is superior on all accounts. My sales experience with June and other staff members was extremely pleasant and professional, much like myself I will add. The space I rented and ease-of-use experience was first class as storage needs go. Especially the loaner dolly carts! Mom was right yet again. read more

Judy ( I think that's her name. Was very nice and through. I like the way they have the security system to go in and out and activates your alarm as you enter your cod and exit. Felt safe because at first the thought of Sepulveda scared me but this place is clean professional and secured. Word of advice, if a store company asks you what are you storing and ask ..are you storing t.v.'s etc, don't answer that just say " nothing flammable and thats all you need to know. Most break-ins are inside jobs meaning staff. read more

This is the cleanest most well run storage facility I've been to, and I've been to MANY! Great alarm and surveillance and amazing staff. June is great!! She took time to evaluate my needs and give me what was appropriate, not try to up-sell me. Was thinking of going to a competitor because they were a bit cheaper. Glad I didn't because you can't by piece of mind and great customer care! read more

June and staff take great pride in providing their clients with exactly what they need. Thanks!!!! read more

Hands down the greatest customer service... Fabulous staff, respectful & caring. June Pavlovits (store manager) takes time out of her busy day to place a friendly phone call notifying me of my upcoming invoice to ensure I would not incur a late fees... I would definitely refer family and friends to this location based on my personal experience!!! read more

The place is a bit pricey for my budget, but worth every penny of it! The staff is so helpful with my various challenges, I would have moved to a cheaper facility long ago, if it was not for June and Larry! The facility is very safe and clean. Highly recommend it! read more