The manager of this place was awesome. I think her name was Roxanne. She was very professional made sure I had a pleasant experience and I feel the company should do something nice for her.. Thanks, Roxanne Frank Garrett read more

I've met drug dealers who are more professional than the folks who run this location (yes literally). I've always rented from Extra Space Storage, because they are clean, well-run, professional.... Well not this location! They cater to their 'business clients' who run dozens of strange fly-by-night businesses out of this facility - causing traffic and parking issues at all hours. Speaking of which - these business clients seem to have 24-hour access while us lowly personal tenants lose access after 7PM, yes 7pm - so better access your unit at the crack of dawn OR plan a full day of traffic. Their gates may or may not be functioning properly at any given time. Security is lax and, well, kinda optional here. Homeless vagrants and assorted unsavory folks always gathered on the sidewalk out front make these security flaws particularly critical. The company they contract to maintain their landscaping uses gasoline-powered blowers and trimming equipment which have been ILLEGAL in LA County for a long, long, long time: Just another indicator of the lack of integrity on display here! Yes, they manage to fail on EVERY level, big and small. If you complain, it will fall on deaf ears, and ultimately be met with retaliatory action by the small-minded, provincial, mouth-breathing 'management' at this location. So long Extra Space Storage - signed, a long-time, and now erstwhile, customer. Never again! read more

Clean facility, well managed and I feel like my belongings are safe and secure. Really like the staff.

The store manager Roxanne and Deserie were very nice! and got me a good deal for my situation. Much cheaper and better quality storage units than any other local storage places that I looked at. Would highly recommend going here! read more

I definitely would recommend Extra Space Storage to anybody who needs a storage space. Roxy is absolutely amazing, patient, and goes above and beyond. Thank you Roxy for everything. read more

There is too many wonderful things to say about this storage business and the staff. The facility is so spotless and so well run it is incomparable to any of the other storage space I have stored my valued possessions in the past. Roxanne is a breath of fresh air. She cared so much about my experience and accommodated me in every way she was able. I recommend this business with my whole heart read more

This is a clean, neat, easy-to-navigate, and well-run storage facility. We've happily rented units here for many years. The staff is always helpful and courteous, especially Roxanne, the site manager. read more

Overall great experience at this location. The manager on site was very attentive to my needs and more than willing to help. She Showed me around the facility and went above and beyond. I totally recommenced this location. 5/5 service and friendliness. Thanks EXTRA SPACE you made my move less stressful :) read more

Extremely safe & clean. Rodrigo & Sergio really takes great care of the property & have extremely great customer service. My items have been stored in various sized units for 3 years now from furniture to appliances to clothing and household items & all have been in great condition. Thank you again read more

I rented a storage space in extra space storage on Sepulveda Boulevard that was broken into so their security is very poor. Also, the manager Roxanne Bishop was of no help and could never stop talking. read more

This place is AWFUL. Haven't been able to get anyone on the phone number listed on the confirmation email and the office is closed early. They charged me extra because I didn't move in right away and put a zip tie on my unit because of it. WHO DOES THAT?!?! Sometimes, people work office hours and can't drop everything and move in!!! The office is supposedly open until 6pm and no one is here as of 5:30pm: I'm being charged for a storage unit that I can't access. DON'T WASTE YOUR MONEY HERE!!! read more

Jennifer made this process very easy. Gave us the best deal and a little gardner advice.

I live around the corner from this location, and while I have never used their services, I am giving them one star because some sort of alarm has been going off at their facility for more than 24 hours that no one has turned off. We can hear it in my apartment building around the corner as well as more than a block in the other direction. No one was in their office at 8:30 on Saturday morning for me to talk to, but they only open at 9:00, so I can't blame them for that. I couldn't find a phone number for this specific location, but I have called their generic phone number twice to request that they address this matter. The first time the customer service rep seemed very helpful, but the sound has only gotten louder. The second time I called, I only reached their voicemail. Let's see if anyone returns the message. Update: Almost a full day later, the noise has stopped and then started again, and no one from their company has returned my call yet. It seems that they only respond to positive online reviews from what I can see, so I'm not holding my breath. read more

Extra Space Storage SCAM I am so upset with this company. About 6 months ago, I moved my storage there when I saw a sale. Today without notice I found out that they increased my rent by 122%. So if you are thinking about moving your storage beware they will get you in there then raise the price with no notice. In my case, the new rent was over double the price I agreed to less than 6 months ago. I called in today and spoke to the manger Bree who offered to see what she could do. I just wonder what management was thinking when they decided to double the rent. Maybe call the renter and let them know that you are planning? 122% increase is very high amount. Granted I moved in based on sale rent rate but I feel I was mislead into spending time and money to move my stuff only to have the rates unfairly raised with no notice. False advertising and bad corporate citizenship. I will update as soon as I learn more back from them. Well they got back to me and offered me either a 70% increase in rent or a smaller unit. This is a classic example of bait and switch. Bait us by offering us low rent, then switch raising the rent after a few months. I am going to report their fraud to the Federal Trade Commission (FTC.gov) and to the Better Business Bureau (bbb.org). Buyer beware. Update after feedback from company on this review, at their suggestion I called customer service and asked for help to resolve this. They are getting in touch with District Manger Cat S. Also, after reading more reviews saw that this is a pattern for this company. Also, the positive reviews for June are misleading, June is no longer at the facility. I am hoping to speak to a company representative. Stay tuned. read more

I have used Extra Space for years. This is my first time at this location. Running short on time I called to see if I could get a unit for the following day. Luckily they had a unit available & I was able to set it up over the phone. Following the phone call there was a couple steps to set up via email to complete the process. I arrived the following day with a code that had been sent to my email and a clean unit ready & waiting! The whole process was quick & painless & was exactly what I needed at that moment in time. Thank you Extra Space Sepulveda! read more

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time customers may be subject to a rent increase due to the competitive blah blah blah." There's no "time to time" about it. They will IMMEDIATELY AND SUBSTANTIALLY GOUGE YOU after you sign up. This *IS* their business model. read more

Extra space storage in Sherman oaks is the place to go if you need quick easy and trusted storage services. Sergio is always helpful and takes care of my needs. Very impressed with the service they provide. Definitely recommend this location, if you need that extra space! Thank you! read more

This was my first experience with renting a storage soace, and I have nothing but great things to say about my overall experience. From the day I moved in, Rodrigo, the store manager has been fantastic! Very accommodating and always willing to help! If you are looking for a clean, safe facility, this is your go to storage facility in or near Sherman oaks. Rodrigo went above and beyond to ensure I was taken care of. Will be back in the future if I ever need storage! Thank you again for all your help!! read more

Excellent facility. Very clean & safe. Staff were friendly, Brie is awesome Highly recommend to my friends & family. read more

I have been with extra space for 4 months and during that time they raised the rates from $262 to $359 which is a 37% increase. This was NOT an intro rate but "adjusted for market conditions". Probably legal as they have a team of lawyers but definitely in my opinion unethical and I would never do business with them again. All I can say is beware and you have been warned read more

I've used this location before and had great customer service. Unfortunately, I can't say that I had the same experience when I tried to rent from them today. Stopped by to rent storage and no one was in the office around 11:30AM. I called twice and no one answered phone and went to voicemail. Ran some errands and stopped by again and no one was in the office. Stopped by the 3rd time and no one was in the office around 1:40PM. There was a sign in the door that stated they would be back around 2:20PM. Called the office at 3:14PM and Shar answered the phone. When I asked to see if they were open, she replied with attitude that she's been in the office all day. I told her I called twice and she informed me that I didn't because she was in the office all day. I disregarded her attitude on the phone and replied that I will be stopping by to rent storage. When I arrived, I informed her I was the person she spoke with on the phone about renting storage and she replied with attitude. Not sure if she was having a bad day, but when I asked for a manager, Shar stated she was one of the managers. I asked for corporate number and she gave it to me while accusing me of aggressively accosting her. I informed her that I was behind the barrier and was typing the corporate number on my phone. If this is their new management, I definitely do not want to rent again from this location. I don't trust this manager with my personal information. Moving is stressful enough without having to worry about someone falsely accusing me of aggressively accosting them. I am happy they have cameras throughout the facility that can back up the time of events and my actions. read more

Like everyone else has stated, they raise your rates without notice and don't care to retain your business. I started off paying around $330 for a 10x10 and I am now ending my lease because I've been paying $466/month. They know it's a pain to move your stuff out, so you just keep paying until you can't justify it anymore. The excuse they give about jacking up rates in order maintain security and cleanliness are completely unfounded. These facilities get broken into regularly. You can't even exit because their exit gate doesn't function and is 4 feet ajar, day and night. And before the manager gets on here and responds by saying that it doesn't work because of construction, that's false. It never really did. Of the 6 times I've been here, the exit gate worked maybe once or twice. Great business model though. Happy to be exiting this money pit. read more

I would avoid coming to the storage place at all cost! Sneaky shady practice! the manager didn't care to help us he called out for someone to help knowing we had just called and told him we were coming to talk about why the unit was basically half cut off and not mentioned in any email or on the web site.. also if you are on the second level they have cars parked all along the wall so brining in your truck to move is impossible!!! Poor business management so sad to see! We came to EZ STORAGE and were taken care of read more

I'm writing this review based on the customer service alone. Ash was super friendly over the phone and took the time to search all of their locations for a better price. He explained the surging prices and even offered me some great promos. Unfortunately this place was way out of my budget but the fact that this guy was so nice to me, means that I will use them. One day. When I can spend $420 on a storage unit LoL read more

Great service!! Always there to answer any questions and help me out! This is the second time I come back to rent a storage unit and it get easier every time!! Love this place! read more

I was inquiring about storage spaces online with extra space storage! Char was very helpful and knowledgeable about storage, as it being my first time renting a storage unit! Great staff and great service ! read more

Great service management is always helpful when I need them I've been storing there for almost 2 years. Facility is always clean from the inside and outside read more

Only been in less than a month but the process of getting into Extra Storage was quick & painless June was incredible and went above and beyond what normal customer service would do. It's amazing in today's world how rare it is to find someone so kind snd caring that loves her job. read more

Extra Space Storage - June made my day! - Self Storage Near Me - Sherman Oaks, California

The exit gate was not working properly at the time but the guy working there explained that to me and showed me how to get around that situation. He was very professional, and they are doing major construction to expand their facility, and as a former cement mason and current property manager my self, I'm pretty impressed as to how clean they keep the place in the midst of all the construction being done. I would highly recommend this place to anyone who needs a decent storage facility. I recently used Public Storage before this place and although it was very clean as well there was always a problem getting an available cart to haul my things in because some people hang onto them and hold them hostage even when they're not fully using them, but at extra storage they keep them locked up and they seem to be always available, but all you have to do is ask for one and they will promptly unlock it for you and give you access. I kind of feel for the guy working there having to constantly unlock and lock the moving carts back up but it is a major convenience to us customers and I really appreciate it. read more

One of the best places I have done business. All my items are safe. Brie is awesome. Great atmosphere and very helpful.

Everyone that works here is so nice. So customer service is 5 stars. Why are you closed on Sunday though? People work during the week and Sunday is usually a moving day. It was so hard to figure out when we could get our stuff out since we had to do it during the week before 7. Yes. They close at 7 each day. read more

This is a great place to store items of all sizes. Big facility. Very clean. Well built structure that keeps items cool, dry & dark. Easy entry/exit. Very professional, friendly staff. Love the rolling carts & super smooth floors. You can haul 100's of lbs of stuff with ease. When they say extra space, they mean it. Some other places give dimensions, but then are capped in height(netting/fencing) or have been built in a way that prevents boxes from being stacked efficiently. Thank you Extraspace! read more

Extra Space Storage - 5x10 - Self Storage Near Me - Sherman Oaks, California

this review is for their great customer service! Andrea, was super nice, professional and friendly. thank you for making everything easier. read more

Had a great experience at the Raymer location. Brandon helped me with a unique storage rental situation and made it all very easy.

I was very happy with this storage facility until Greg the manager left. Since then the management for this property has declined. If you are in the pharmaceutical industry or any industry that requires any type of deliveries good luck.... That's why I moved there and everything changed with this new manager. I had a really important delivery refused by the manager Rodrigo and not only did I loose part of my shipment but I had to go track down my packages to the UPS warehouse. When I asked him why he had not called me, he just said I just emailed you!!!! I didn't see that email until late that day. He just didn't care what I went through. And this seems to be the attitude of this place, they don't want to do anything. They don't even have the carts available In the entrances like they used to. Now you have to go to the office and leave your ID unlike other storage units including the one that I just moved into. But when it comes to raising prices they don't hesitate, I was paying 493 for a 10x10. That's just ridiculous compared to what I have now. I do have to say upper management is professional and nice unlike the manger. read more

Brie great service and great deal thank you I will definitely be recommend this company

WARING BEWARE After six months they raise storage refee 50%. Greg Bumgardner the store manager was dishonest and baited me down the wrong path. read more

Need to store your stuff? This is a pretty solid option. The fact that it's pretty darned close to an exit on the 405 is a plus.

20 hours ago Outstanding service!!! Greg the manager explains everything clearly and professionally. I highly recommend this location. Clean storage with really great staff! read more

Wonderful staff (shout out to Andrea!) very clean facilities, super easy in and out with much better prices than other storage places in the area. Would recommend! read more