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    Public Storage

    3.5 (83 reviews)
    Open 6:00 am - 9:00 pm

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    Lack of security lol
    Jade R.

    You had one job: secure storage. I was only provided storage. Cylinder lock didnt fit the door.The sliding door lock is drilled out. Putting a padlock on does nothing. WTF. Two hours of my life I'm not getting back.

    This is the "fixed" lock. Ridiculous! More than half of the units that I walked by were like this, or worse.

    KNOWN FREQUENT BREAK-INs and they do NOTHING to prevent them! Instead, they increase rates and offer nothing to protect the units, or their customers. I was told that my unit was "possibly" broken into and I needed to go check it. This is ridiculous, because once it was open I could see the original locking mechanism on the floor inside the door. They knew for a fact that it was broken into. There was no maybe. It took way too long to get in touch with someone who could actually let me in to check it. There is no one onsite and no office. When I was finally able to be let in, it was completely ransacked. I know for a fact that they stole one thing, because it was new in the box with the packing slip. The rest is difficult to know for sure. Some things were thrown and destroyed. They dumped out bags and boxes of stuff (paperwork everywhere) and random things were thrown all over. I didn't take everything apart and open it, because some things were really heavy and the boxes had been broken, so they wouldn't be easy to move around. I did my best to put everything back together. A lot of my things have been there for years and I don't know exactly what was where, so I have no way to know for now. I spoke to the guy who was on site. He said that the building is not very secure and Public Storage is aware of this. He said that they have had frequent break-ins, especially recently. The company hasn't put in any effort to get better quality security for the doors and he said the building has poor security in general. He said this site in particular has the worst security in place. Apparently, they have used the site as a "test" site to see how it will do as a fully automated site. So, they usually have no one working on site anymore. I didn't realize it until this whole ordeal, but they closed off the office and it is only a small room with a kiosk now. Even though this has resulted in more break-ins, they don't appear to be interested in changing it. I asked a lot of questions about how they were able to access the building and why they haven't figured out who was doing it. He said that people will sometimes rent a small unit, so they can get access codes and then they break in to other units and rob them. They are aware of this and do nothing. They clearly aren't even looking into it. They have cameras (only outside on the ground floor) and a log of access codes that they can go through, but they have no idea who has been frequently robbing units?! That is beyond absurd! He said the company is cheap and just doesn't care. He also said that one of the outdoor units was robbed horribly, which is the only place that they do have cameras, and they still haven't caught them. He told me to contact the company and complain, but they still probably won't do anything. On top of this, they have raised the rates consistently to an absurd amount. How can they not even offer a discount after a break-in?! The way they "fixed" the door is ridiculous (photos)! The new lock isn't even flush against the doorframe. The place that they pried it open is still clearly indented and obvious. I told him I could pry it open in its current state with what was in my purse at the moment. He just shrugged and said, "Yea... Public Storage is a really cheap company." More than half of the units in that hallway alone look just as bad, or worse. It looks like they had a crowbar and pried the locks off. The way that they put it back on, I could pry it off even easier now, rather than harder, which is what it should be. The glass on the doors to the building have also been broken and their "fix" is taping them?! There are easy ways that they can make the units and building more secure, but they do nothing. They can definitely afford it, since they price gouge so much. They could even hire a security guard. As soon as I am able, I am going to move out. I wish I could do it immediately, but unfortunately an injury is preventing me from being able to do it right now and every day that I still have my things there fills me with more and more anxiety and stress.

    My unit packed! 10 by 10!
    Loretta A.

    Moved from San Diego after 25 year. Found this public storage near my daughters house, it's perfect. Clean, AC, and very nice people working here. One elevator was/is still broken so that is my only complaint. So many people had to wait in line for our turn! 90 degree heat too. Annoying 100%! If you can, do come on the weekend!

    Interiors are kindy gross

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    So I went to this location on Van Nuys Blvd and CYNTHIA was really great.

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    I visited this facility today and was genuinely impressed with how clean and well-maintained it is…read more Glenn greeted me at the front and immediately noticed I was short on manpower. Without hesitation, he stepped in and helped me move my items into my storage unit. He went above and beyond--something you rarely see anymore--and his assistance made the entire process faster and safer. He also pointed out a few items I had forgotten to bring and helped me get what I needed so I could finish my move efficiently. His professionalism, awareness, and willingness to help made a noticeable difference in my day. Outstanding customer service from Glenn and an excellent facility overall.

    I recently moved into a unit at SoCal Self Storage McGee's Closet and from start to finish, the…read moreexperience has been absolutely wonderful. Glenn, in particular, deserves a standing ovation--he was kind, patient, and incredibly knowledgeable. He walked me through each unit option, thoughtfully suggested what size would best fit my needs, and never once made me feel rushed. His guidance made all the difference! It's evident that Glenn's dedication and the team's attention to detail create an atmosphere of trust, professionalism, and genuine customer care. The facility itself is really cool. Housed in a beautifully restored building from the 1930s-40s, with a freight elevator that adds a nostalgic yet functional touch. Beyond the aesthetic, every corner of the place is immaculately clean and clearly well-maintained. So glad I found this place!

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    Extra Space Storage

    (83 reviews)

    Sherman Oaks

    The manager of this place was awesome. I think her name was Roxanne. She was very professional made…read moresure I had a pleasant experience and I feel the company should do something nice for her.. Thanks, Roxanne Frank Garrett

    I've met drug dealers who are more professional than the folks who run this location (yes…read moreliterally). I've always rented from Extra Space Storage, because they are clean, well-run, professional.... Well not this location! They cater to their 'business clients' who run dozens of strange fly-by-night businesses out of this facility - causing traffic and parking issues at all hours. Speaking of which - these business clients seem to have 24-hour access while us lowly personal tenants lose access after 7PM, yes 7pm - so better access your unit at the crack of dawn OR plan a full day of traffic. Their gates may or may not be functioning properly at any given time. Security is lax and, well, kinda optional here. Homeless vagrants and assorted unsavory folks always gathered on the sidewalk out front make these security flaws particularly critical. The company they contract to maintain their landscaping uses gasoline-powered blowers and trimming equipment which have been ILLEGAL in LA County for a long, long, long time: Just another indicator of the lack of integrity on display here! Yes, they manage to fail on EVERY level, big and small. If you complain, it will fall on deaf ears, and ultimately be met with retaliatory action by the small-minded, provincial, mouth-breathing 'management' at this location. So long Extra Space Storage - signed, a long-time, and now erstwhile, customer. Never again!

    U-Haul Neighborhood Dealer

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    (32 reviews)

    $

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    Out of all the Uhaul locations ive gone to this one is the worst one ive ever gone to. No over…read morenight drop off past 8pm. When they are open theres no signs anywhere telling you where to park the trucks. No attendants to be seen. My original drop off location was a few blocks up but Uhaul changed it to this location instead. And ive had the unlucky privilege of coming here. Came in around 11am to drop off a 26 ft truck and parked the truck head in, in the first available spot I found. Went out to find an attendant to see if they wanted it parked somewhere else and the owner pops out of his mobile office and before i could say anything he proceeds to yell at me stating i parked the truck wrong and threatened to charge me $500 if i dont flip the truck around. So i tell him theres no signage anywhere and thats why i went up to ask where did he want me to park. Afterwards he goes back into his office. Doesnt offer to help guide the truck or anything. So i start to turn the truck around but theres very little space to maneuver thanks to the owners bright idea to park his personal vehicles in front of where he wants the vehicles parked. So im having to make a multiple point turn and as im about to finally back park into the spot he comes out and goes and points to another spot and goes park into there instead. I opened the door told him to fuck off if he wanted me to park somewhere else he should have stated that and im not parking in this new spot he decided that now thats what he wants. After yelling at him and telling him to move his personal cars he just hides back in his office never to be seen again. This site has a whole back area he could have parked his vehicles in which would have made parking in an underpass significantly easier. The owner Al has no customer service and is incredibly rude. Immediately threatening people with a $500 fee without even talking to a customer is crazy. Ive reported it to Uhaul and they stated the regional manager will contact me but its been a few days and no contact. Reading previous reviews i doubt itll change. Do better im not sure how your still in business. If Uhaul changed my drop off locations to here again ill be calling customer service to change it. If i could leave 0 stars i would and this was only a drop off. I couldnt imagine doing a pick up here.

    Had a wonderful experience at this U-haul. Eldi (I hope i'm spelling his name right) was so kind…read moreand helpful. I left my wallet in the truck and he found me and gave it back to me. He had wonderful customer service and made this experience very stress free and easy.

    Public Storage - selfstorage - Updated May 2026

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