2 Stars because it's clean and well maintained. I have been a customer for years and with each rate increase I grin and bear it. But I let them know I am not happy. And here it comes again... another price increase. Not just a price increase but one that is way out of line. If I had increased my pricing to my customers like they do I would have been out of business long ago. I am currently looking for another place to store my belongings. I suggest they change their name to Extra Cash Storage. read more

I was very happy at first....I have been renting since 2013...great rates and then...boom...rents starting going up every month! I moved out of one of my 3 units. OUTRAGEOUS PRICE INCREASES THAT YOU DONT KNOW ABOUT UNTIL ITS TOO LATE.....STAY AWAY I AM TRAPPED until I can move out. VERY VERY Disingenuous business. DONT GET TRAPPED LIKE I DID! Find a better company. Don't be lured in by the upfront CHEAP rates...they are not so cheap... read more

Great team at Extra Space Storage! The staff is hardworking, knowledgeable and helpful! I recommend them for your storage needs

Don't know why this location has the mid-range rating it does because my 3 month experience with them was outstanding from day 1! The staff was courteous, friendly and willing to answer any and all questions and address any concerns. I would use them again without hesitation should the need arise. read more

We have been renting the unit here for the past 8 years. The property is very professionally maintained, clean and safe. Our most favorite manager was Setha. He has always been most helpful with all our needs. Great positive can do attitude, always very polite and willing to help. We will miss him and highly recommend this location. read more

I have never yelped before but I had the best experience with the staff, Casey and Setha, at Extra Space Storage on Hearn Avenue in Santa Rosa. I feel I must let people know how great this place is beginning with the first conversation with Casey who was very friendly and very helpful throughout my many questions of the size I needed. I arranged for a unit on the second floor of the building. When the movers arrived with my things, they thought I should have an outside unit. The staff was more than happy to oblige even though I had already completed all the paperwork for the inside unit. They acted as it it was no problem at all. When I went to put more items in my space, Casey was outside washing the windows of the office. Setha was on the grounds with a broom and dustpan. Now, that is truly impressive! I give this place a 10! (And I am tough to please.) read more

I had a great experience with this facility and the staff. Very clean and well managed! Thank you specifically to Seth and Heidi! Awesome customer service! read more

Setha and Heidie are both great...friendly, efficient & helpful. Some confusion regarding what the internet cost terms are vs. what the actual cost is but they took care of it to my satisfaction. The facility is very clean and safe. read more

I rented large space, after 6 months, price increase, 4 mo later, another price increase, pretty much every 6 months, they drive up the price. So, I look online and my same space is $60 less to a new renter and $30 less for "regular price". Never been late or missed a payment. They drive up the price above quoted prices once you have your stuff in there. Probably they make more money "auctioning your stuff". Go somewhere else unless you only need a few months to transition. read more

After renting here for less than 4 months, the rent was raised for no reason! Upon research I found that not only is this the MOST expensive facility in the surrounding area, I found another facility for less than 1/3 of the price!! read more

3/20/11 Dishonest!!! After 3 months, rent was raised significantly. I just read another review that said the rent was raised twice in 6 months! What a scam! If I had read that other review, I would have chosen another company. There are several cometitors nearby. read more

So far, so good! At first, I did not like the fact that you had to have renter's insurance, but my personal coverage covered what was required, so that saved some money. The incentives for securing a unit were great, plus the referral from a friend saved THEM $50 one month. When I realized I needed a larger unit, there was little to do over the transition. Yes, after the promotional period, the rate was raised, however, to be in a climate- controlled environment is well worth the money. Since I no longer reside in the area, I mail my unit rent. Just today, they called to let me know it had not been received. Thankfully so! I would be charged a late fee in another 5 days! Any issues I may have, the staff has been ready to find a solution. Thank you for making my move a little more stress- free! read more

This is my second time round storing my household (almomost everything never put your expensive things in storage). Haven't had any problems yet. Fairest price I've seen. Only ever stored things a year at a time. Only complaint is the driveway is harder to get in and out of but I guess that's good for deterring theft read more

Renters BEWARE...you may THINK you are storing your possessions in a safe and secure facility as this place advertises. Little do you know that these units are negligently constructed and allow RATS to infiltrate into you storage locker and destroy all of your belongings with urine and feces. My wife's wedding dress was destroyed, my daughters toys were destroyed, family pictures...yep, you guesse......d it destroyed!! I am currently at work, but will be happy to post photos shortly. I just really don't want to see this happen to anyone else. We were able to salvage only a fraction of our belongings doing so by having to rummage through this HEALTH HAZARD. All of this happened because we had to down size homes temporarily creating the need for storage of most of out possessions. Very Heart Breaking!!! The insurance they force you to purchase doesn't cover rodent damage. We never had any food stored in the unit either. Extra Space offers no apology, no offer to compensate for damages, NOTHING!! Protect yourself, store somewhere else. Thanks for all the pain and inconvenience Extra Space of Santa Rosa on Hearn Ave. !! read more

I just recently signed up and my experience was very good. I came in on the last day before a weekend holiday, near the end of the day. I would have understood if the fella had been a little impatient to get going but instead he was very friendly and knowledgeable. Efficient, quick and thorough. The premises are quite clean and well taken care of. I think they're the only storage business that is open until 10PM every night. Elevators to the second floor. Also, if you go in there, like I did, without having thought of a padlock or insurance in advance, they can help you there as well, at a low, reasonable cost, imo. Re: billing - I received advance notification via email that my first bill was coming due. I set up an online account and easily took care of the payment. So far, I don't see how things could have worked any better. Looks like a very well run business. We'll see how the future works out with rate changes, site maintenance, security, customer service, etc..... Hope it's as good as my initial experience. read more