We recently moved our stuff into the storage and Oliver was helping us through the entire process, making it very easy and efficient. We definitely felt that he was trying to find the best solution to accommodate our needs, it was a pleasure dealing with him. Such a stress free and hassle free customer service - and at a good price too. Definitely 5 stars. read more

If I could give a higher score, I would. My experience with Extra Space Storage on Cesar Chavez in San Francisco was nothing short of fantastic. The manager, Oliver, was incredible from day 1. He immediately followed up on my inquiry about a storage unit and impressed me from our first conversation. He was helpful, objective and had immediate follow-up/pull-through. Over the course of the month and a half that I had rented space, Oliver continued to be kind, helpful and available. He knows his customers, he takes a vested interest in making sure their experience is positive and has me leaving there knowing that I would recommend this location to anyone looking for storage space in San Francisco. I used to think that if your storage unit experience wasn't bad, then that means it must have been good. But I stand corrected-- this is the place for exceptional service for your storage needs. read more

DO NOT USE! seriously your Sh*t is safer on the streets of SF than in this place! My unit was broken into, and those creepy f-tards refused to do anything about it, even with multiple complains and emails/calls to their customer service. Like tons of my stuff was stolen. Also, they seem to have a seriously MAJOR rodent problem and a bunch of my stuff, the stuff that wasn't stolen, had serious rodent damage...... seriously, this place blows. read more

Oliver is the man! Rarely do you find this level of personalized service from a corporate establishment. Best storage rental experience I've ever had. read more

Excellent service. Clean facilities. Very easy access. And a free truck to boot. What more can you ask for?

****DO NOT USE EXTRA SPACE STORAGE***** They are nice to you until you sign the renter's agreement. Then the service with a smile goes away. They WILL raise your rent after 5 months and again after one year. The facility is nice and climate controlled, but seriously....does your christmas ornaments, camping gear or whatever you are storing need to be warm at night. This place is a rip off and I took my business to Public Storage just down the street on Evans. I got a bigger unit with the same security for $20.00 cheaper. Extra Space Storage will rip you off and send you nice letters to make it sound like they are doing "to serve you better". read more

This place was a great option and Bayron's help made it even better !! Thank you so much (:

If there was an award for the best storage facility in the Bay Area this one should win. Seriously ESS has excellent customer service and a super clean facility. I believe a big part of that is because of Oliver. He goes out of his way to be proactive and accommodating even when you are checking out. The facility is well maintained. I've stored items here for several years and never had a bug or security issue. Everyone that works here is very pleasant! read more

The storage is nice and clean and secure. The staff was friendly and helpful.... UNTIL you sign on the dotted line. The smile goes away, the rent increases in a few months and then after a year. And your AAA discount disappears. The economy is still struggling, the supply exceeds demand and there are plenty of deals out there. Shop Around! read more

New facilities, which are clean, friendly and super helpful service! Great specials going on at the moment so hurry and store your stuff. Minus one: No easy parking but close to the freeway. read more

I had my belongings here for 3 or 4 months while in between buying and selling a house. Oliver and Keisha were GREAT! They are diligent and remembered me each time they saw me - asking about my plans, etc. THe unit is secure and always clean. They were flexible - I had to change for 3 different units to find the size that worked best. They even deliver packages to your unit. Great service! I've rented at other facilities before, but if I had to rent a storage space again, this would be the place. read more

Clean, secure, and Oliver is a gem, always helpful and polite. I'm very happy with this storage facility.

The first month is not free, they sell you all kinds of things that you have to have. And then after they get you there they'll increase your rates after a few months. And if you don't want to pay it then you have to go somewhere else, much like our cable and cellular phone companies. Their customer service is very poor at best. Be wary especially of the ones in Garland off of 66 read more

I rolled into Extra Space Storage on my first day in San Francisco. This place is great! It's clean, the staff is very helpful and professional, and the units are super secure. Also, the prices are good and you can pay your bill online or over the phone. On my second day there, my lock got messed up and it took them under ten minutes to cut it and replace it at no extra charge. Awesome! read more

Very clean and spacious place. Looks very new as a matter for fact. Easy assess code to get in and out. There are lots of parking spots, and dollys everywhere so you don't have to scramble to find them. Overall, this is the nicest and cleanest storage unit that I have been to. No complaints here. read more

Called into customer service to reserve a spot and the lady helping me was AMAZING! She was on top of everything. Moved my items in the following day at the ceasar chavez location and the staff was AMAZING once again. The facility is very clean and well secured. This made my experience as a "first timer" with storage so smooth and painless. read more

Totally clean, easy to get in and out of and run by some of the nicest and most helpful people in San Francisco. Plus, I can hit La Tacqueria every time I visit. What's not to love? read more

I have been with this same storage unit now for over 4 years and its because it is simply the best. This location is always super clean and i always feel safe here no matter the time of day. The staff is always helpful and friendly as well which makes every visit fun! Oliver the manager is a great guy and is always there to leand a helping hand when big shipments come in or when I need to move things around. Thanks Extra Space !! read more

I had a unit at this storage facility for my business during the summer of 2013 and will definitely be returning to this location. The staff (Oliver and Keisha) are extremely friendly and helpful. They helped me numerous times and went above and beyond their job duties. I highly recommend this location! read more

Gotta give 5 stars when you get good customer service in unexpected places. Oliver and his team were friendly, responsive and courteous.

My experience with extra space storage has been excellent! Ms. Jackie was very friendly and extremely helpful! She was available to me on the spot when I needed her in a pinch!! I would recommend extra space to my family and friends. read more

**SCAMMERS** I AM SO FED UP WITH THEIR RATE CHANGES!!!! Reading complaints from other sites I see people saying they had 2 rate hikes in 18 months.... I just received my 5th (the 1st one only 3 months in) and I am done dealing with these crooks. What started out to be convenient and affordable has turned out to be nothing but a scam. DON'T DO IT!!!! read more

Great experience Allan was very helpful, I was in and out very quickly and please defined out that I can have freight delivered here

The service at Extra Space Storage on Cesar Chavez was amazing over the several months we were customers. Oliver and Cerina both went out of their way to help repeatedly. I very highly recommend this place! read more

This place had some of the best service of any place in the city (and that includes nice restaurants). It was super easy to use, Oliver answered a bunch of my questions, gave me a few extra days for free and helped me throw out some of my stuff at the end when I didn't need it. All in all a very pleasant experience read more

Essa, the office manager is amazing. So easy and hospitable. He makes the experiende

I had a really great experience renting a unit here. Oliver was super helpful and friendly. The facility is conveniently located and everything is clean and orderly there. Definitely happy so far with my choice of storage facilities! read more

RAT INFESTATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Absolutely mortified. I have been renting a 10x20 storage unit for 18 months at Extra Space Storage on Cesar Chavez. I pay $540 a month for the unit....which is infested with RATS. Ridiculous all around. The $20,000 worth of goods I have stored in there have literally been trampled on, shit on and peed on-- by RATS. I have never seen so much rat feces in my life. And guess what - Extra Space storage says they have NO accountability for this because they cannot control what people bring in there. So...my stuff is RUINED and literally a BIOHAZARD. The pictures I shared are a snapshot of what I can see when I open my unit...I have not even begun to dig in there and see how much more feces is covered on my furniture throughout. DO NOT RENT HERE UNDER ANY CIRCUMSTANCES. This is a customer nightmare all the way around. And again...NO accountability, NO reimbursement...NOTHING from Extra Space Storage. And guess what....my stuff is still there (think they care?!?!?)...because I have to find some one to come handle this stuff...and they are STILL CHARGING ME. BELIEVE IT...and BE WARNED!!!! UNBELIEVABLE AND SICK!!!! Extra Space Storage is abominable for not addressing this issue!!! read more

See all

luxury treatment. maximum security. absolute cleanliness. safe surrounding-no vagrants, controlled restroom in office. deliveries accepted and put in your space. staff can hold your key on request.manager lives in building.dollies are not locked. total video monitoring.ample parking space. manager oliver and assistant allan, at cesar chavez, are a perfect friendly team. allan is classic old school, courteous and business like, right out of black and white films, like 'casa blanca'. oliver is happy to live in this building, a sincerely charming host. when i complained that no emergency exit building routes were posted, he personally helped me to find every emergency exit on my floor; then he volunteered to show me how to get to each of the two elevators from my unit, from the office and from the gate. you can rest assured oliver and allan will keep your stuff safe, and will make you glad to visit their office. enrique r. read more

I've been renting storage space here for almost a year. I initially signed up with Oliver the manager. He was fantastic and made the process very quick and easy. Since then I have had nothing but positive experiences. Access is easy, the location is spotless and they always have trolley's available to cart my stuff to my storage space. It's also right off the freeway and easy to access. I highly recommend this location. read more

They are not very nice. They didn't prorate saying that because my payment already went through. So they charge me for the full month!! But if I leave early nothing will stop them from renting the unit and charging the full amount to someone else. GREEDY!!! Buyer be ware!!! They just do anything in their power to rip you off. read more

This place "used" to be the best storage facility in SF. Has it changed hands or something? I moved in at $130/month - a couple of years later I am paying $208! The gates and everything used to make this place secure - now they are all broken and perpetually open. It used to be spotless - now there are bird droppings and smell everywhere. Maybe this is what happens when they get full occupancy? read more

Olliver and Alex were thorough in explaining all the necessary things I needed to know before, during, and even after I signed up for a storage bin. Extra Space is super clean, always safe and secure and certainly great customer service with a friendly smile. I highly recommend them whenever you need to store your things! read more

all representatives very Professional, responsive, accurate information - very easy to access and close a deal. The space is clean and very well maintained. we are happy with the service, the price and the location off course. Highly recommended ! read more

I had a storage unit that had mice and it damaged my contents. The unit next to mine was used for food storage and the facility had rodent problems! Even after the constant extermination and pest control, Extra Space Storage would not reimburse me for damages or for free rent. The site manager had no control and the regional manager wouldn't help because I didn't have insurance. I am disgusted and I highly do NOT recommend this organization!! read more

I have been a customer for a year now and have been happy with the facility and the personnel. My rates, however, have gone up three times, twice without notice. This is not a good business practice nor full disclosure. Read the fine, fine print. They have now priced me out. read more

You can't beat the service at this place -- Oliver took very good care of us, giving us extra time to make a very stressful move go A TON smoother and easier. Definitely worth the price, and very conveniently located! read more

Spotlessly clean, well lit, very well run, great staff. Oliver and Alex are fantastic - very helpful on the phone and in person. I highly recommend this facility. read more

Great customer service by employee Anthony. I called to inquire about the availability, size and cost for my son and he was very helpful. And he said he had only been there less than a month so great job to his manager in training. I love when I get great Customer Service! Thanks again Anthony, your awesome, keep it up :-)) read more

I have to start by saying Oliver is amazing! I literally have told everyone about him when mentioning my new storage unit or moving my things. Oliver gave me the type of customer service & follow up I normally experience when buying a luxury vehicle. LOL. Due to many past poor customer service experiences, I always try to recognize when someone knows their job well & makes interactions easy. He was professional, pleasant, personable & thorough! This facility is also really nice, well kept & secure. I probably would have gotten my storage unit here regardless but Oliver sealed the deal! I love they have a gate that goes from ceiling to floor, gives me a more secure feeling. I also like that this company offers units that have the same dimensions but flipped, I wanted a wider door entrance vs. being deep. I also live that their garage is completely covered since it's on the 1st floor of the facility so although I've moved things in rainy days I'm never wet. read more