I was at the extra space storage in San Francisco, only to help a friend move things. I found the staff to be extremely helpful, cooperative, and friendly! Particularly the manager Oliver, who even assisted me in lifting boxes into my car, also unlocking the elevator throughout the two days I was there, helping a friend. Great customer service 110%!!! Oliver and Carlos made my two days, so much easier! Thanks guys! read more

You CANNOT trust Extra Space Storage. This business is the SCAM of the century. All they care about is getting your money. They honestly couldn't care less about customers. It doesn't matter how long you've been a customer. There are NO rewards for loyalty. Extra Space Storage lures you in at a lower price with deceptive marketing, and then they immediately jack up the price and continue to do so NONSTOP. There should be state legislation which prevents storage companies from doing this. Please take 5 minutes to email the Governor at https://www.gov.ca.gov/contact/ with a demand for this legislation. Storage is NOT worth it. It COSTS a fortune. And all storage facilities are plagued with rats, mice, and moths. It's just the nature of a storage facility. The mice and moths at this facility ruined thousands of dollars worth of my belongings. I highly recommend you AVOID requiring a storage space altogether. read more

Rented a unit for a month and the process was super easy. Clean facilities and great communication from staff. Cancelling was also so seamless. read more

I have no issue with local staff. But I would never again do business with Extra Space Storage, and I encourage others to do likewise. We moved stuff for storage into a 5x7 space at $77 a month. Four months later Extra Space Storage increased our monthly rent from $77 to $154. My math says they doubled the rent. There was nothing saying our $77 a month for this tiny space was an introductory rate. And this is not what Extra Space says. Instead, they say every rental agreement gives the facility the unilateral right to raise the rent." Apparently that means to them that they can double the rent with impunity. They claim they sent a "notice" of the increase in the mail. No notice arrived. Examined my auto-debit to find the problem. Spoke to the local manager, who said . She also stated that she could lower the rate "because I called" to $127 a month. But only going forward, so the gross overpayment of the past is being kept by Extra Space. IMO this is deceptive business practice and should be illegal. IMO this is just a business fraud. My advice is to avoid them at all cost, unless you are comfortable with a doubling of your space rent. read more

My storage unit at Extra Space Storage was robbed in early April of 2024. I lost a 35 year collection of very valuable things worth a great deal of money, as well as personal jewelry, rugs, and much more. The manager of the place, Oliver, called one morning to say he "discovered that my unit did not have a lock on it". No mention of any warning from their security system that my unit was open when the security system also knew I was not in the building. Odd that that was not mentioned. Does anyone monitor their security systems? Also odd that my unit, which the management of this organization knew had a great deal of valuable things in it, was the only unit robbed. I guess the robbers just got lucky that night. I filed a police report and the police came out to the Extra Space Storage facility to view my unit and take a report. The first thing they said to me was "Oh, we've been here many times, many many times". I've written 4 or 5 letters to the Legal Department of the corporate management of Extra Space Storage in Salt Lake City. I got no written replies, 2 very brief phone calls, none from lawyers. I've talked about the monitoring of their security systems but they don't respond to my comments. I've asked about viewing the security tapes, but they won't let me. They cite the "Confidentiality" of their other customers as their concern. I asked them to tell me what they saw on the security tapes, without compromising the identity of the clients, and they said they would not unless there was a police warrant issued.Why a police warrant? "Because it will relieve us of liability". Have they ever viewed their own security tapes? They won't say. They have to my knowledge never contacted the police on their own. They have never hired a detective to investigate this. The message is: Go away and don't bother us. Your problem, not ours. They are uncooperative in investigating this and are stonewalling me. The police have been paying attention but are not yet fully involved. The first thing the first officer I talked to at the Burglary Unit a few days after the burglary, said was "Why did you leave your stuff there? Those places are being broken into all the time.". It seems that the police have been involved with a considerable number of robberies at Extra Space Storage and other locations. You of course, have to make your own decisions about where to store your possessions. I'm just telling you what goes down at this place. Contact: John McGlynn pljohn761@hotmail.com read more

Honestly after two years I'm now shooting my review I like the facility it's clean & neat good parking fortunately I never had problems with pest & theft their security system is tight. Oliver is amazing very helpful & the rest of the staff. Five star! read more

The staff at this storage unit is fantastic! Oliver and his team always go out of their way to make the process of moving into and using a storage unit very efficient. Always friendly and always helpful! Couldn't be happier being a long-term customer! read more

I was here today and was very impressed. First when you come in the office everything is clean and organize. In front was Oliver and Chris greeted me with a smile and very professional. Trust me been to other Storage facilities good luck if you get a smile. Went to 3rd floor wow very clean. Parking lot very tidy. Good job Oliver and Chris read more

Oliver and his staff are the greatest!!They gave me great information on what size storage I needed for my items in which it worked out perfectly when I moved in. He also helped me find great movers named Honest and Fast Movers. Everything went smooth. Moving is not easy. It's very stressful. I can't think Oliver and his staff enough. I would definitely recommend this storage place. Thank you Oliver and your team. read more

I would not give them a one star if it was an option! If your unit has not been robbed yet it will be soon! It's a joke of units frequently are robbed and same excuse from Oscar! Sorry! Sorry is definitely it sorry ass storage, sorry as team. DO NOT leave your things in this unit if you want to keep anything. This storage needs to be shut down, they do not care. If you are missing items please file a complaint and let's get rid of this scam storage. Oliver especially!!! DO not be fooled!!! read more

Oliver (the manager) is the best! He keeps that facility so clean and he's so attentive if you need anything. I would rent here again for sure! read more

Oliver is a 5+++++ he maintains a organized and clean facility. I've known Oliver for over tens years as the manager of the Cesar Chavez facility and this onto itself speaks volumes and also the faith Extra Space Storage has in his ability to manage. read more

It is great space !! They have best sizes on units I ever saw Super price and Oliver is the best!! Hight Recommend ! read more

I had a great experience with the Extra Space here, and wanted to especially thank Oliver, the site manager. The overall experience was just very easy and smooth. We could park our moving van inside their garage, and there were dollies to move our stuff. I forgot to lock my unit properly and Oliver was nice enough to let me know. We were also moving out of the city and this was the only place I could find that would let my movers get my stuff without me. Highly recommended! read more

Extra space self storage company is SHIT. You shouldn't rent from them. They take over pre existing self storage company and verbally implement rules that work for them and not the renters. They up tenants rent so they can allow new renters to move in fee and rent free for the first mont. Then they tell us we are paying more because the previous business that existed was not charging use accordingly. BS. I found a unit that is larger for less, at the first storage facility I checked out recently. I will be moving into 5×10 for 90 busks a month, versus the 137.50 Extra space is charging for a 5×8. The front office staff are mostly unfriendly. All who seem to be Kool or decent are quickly removed. The regional manager Judy Strom (of my opinion) does not allow the and experience of tenant renters, she claims that the company does no wrong . If you bring a issue to her, she will suggest that you move out if you do not appreciate the bs. They accuse, they do not clean often. The rest rooms are filthy and smell of urine, and half the time you can't access them. They target individuals that speak up and force them out. The renters parking is often filled with drug activity and addicts who park here and do sketchy deals. The parking lot is often trashed, I actually swept up the lot last night because it was so filthy it kills your moral. What was once a decent storage unit facility is now hell for renters. You can do as wish, but if I knew what they were in the beginning I would not have stayed this long. You live and learn. EXTRA SPACE STORAGE FACILITY HAS BEEN 10×'S MORE DIFFICULT THAN COVID19, AND MAKES YOU FEEL WAY SICKER. My statements are honest and of my experience with EXTRA MONEY STORAGE. BEWARE. P.s. I wanted to leave a zero star rating but yelp format does not allow this. read more

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I have been with Extra space storage for almost 4 years. Oliver is a great manager. He is very accommodating. The facility is clean and I feel safe when I visit. read more

Oliver is very helpful! I was able to check out the unit I reserved online very quickly, and get started with the unit that day. The facility and storage space were very clean! The neighborhood isn't the best, but there is gated indoor parking. The facility is well lit and there is ample parking indoors (about 10 spaces, lots of room between cars to open doors and load up storage carts). The unit is really easy to get to since it's just off Cesar Chavez at 101. read more

Update: The rate hikes keep coming. It's been a little over a year since I rented my space and I am now paying over 31% more per month - with no end in sight to rate hikes. RENTERS BEWARE. Moving to a new storage space is obviously a total PITA = "this is how they get you". read more

so I've had my storage unit at this place for two years now. it was fine at first but as time goes on they screw you more and more by jacking up the prices. my unit is a 10x20 they just raised my rent on that unit to 950 bucks a month, if you go on their website the price is over half off and is only 400 buck'. management says to me the longer you rent a unit from us the more you pay that's not right. they are a bunch of thieves read more

They are nice and frindly and very helpful and carlos is very nice and the manger is the best

Probably the best storage place I've used, and I have moved a lot! Everyone was friendly, helpful, and knowledgeable. The facility is well lit, well maintained, and feels very secure. Big fans, would recommend and store here again! read more

I will say this. I don't know how long I will stay at Extra Space Storage, whose prices against comparable units in the area are 15-20% higher (compared to Public Storage, Army Street storage and U-Haul) BUT - the management of this particular site needs to thank Oliver. I believe he keeps a lot of clients from bailing. The building feels safe and secure and CLEAN! Place does not smell or look like a gas station bath room. Other places I visited to rent were, dirty and icky feeling and somewhat humid. Code entrance gate and parking is inside so that is good against the elements. Two large separate elevators and each storage unit bigger than 5 x 5 has a roll up door. Units themselves are super clean, no broken dry wall or stained up wooden floors. Concrete floors and solid metal dividers between units. Hallways are bright inside with security cameras on each floor. Extra Space is a storage facility but it feels and looks like the way you want your home to look. So in closing, Extra Space management, please thank Oliver. He is personable, treats clients well and knows us by our first names too. He probably gets renters from bailing, including me, until your prices are so above market that I will have to go! read more

Oliver is the absolute best. He manages the facility and is amazing at his job. He goes above and beyond for you. I probably called him 100 times and he was always so accommodating, caring, friendly and truly understands the definition of customer service. I would rent a space just to deal with him. On the day of our move he dropped everything to help us, coordinate a space, deal with the movers and overall hecticness of the day. I hope he stays here forever! Thank you Oliver!!! read more

I won storage in auction, Oliver's manager helped me figure it out from start to finish! Great service! I recommend!

Here here for Oliver and the facility. We just "moved in" today. Oliver was there to help, and made us feel super safe, comfortable and know we made the right decision. We are remodeling and needed storage for 6 months.......this place is working out beautifully! read more

This is an outstanding clean, well run location. Oscar the manager is knowledgeable, helpfull and friendly all of the time. The units are fairly priced, insured and monitored 24/7. Extra bonus the provide FREE EV charging and discounts for truck rentals. read more

Extra Space Storage - This is one clean secure location - Self Storage Near Me - San Francisco, California

First time getting a storage unit and it was a great experience! Carlos is the person that helped me and he was extremely helpful and patient with me. Gave me options based on my budget and my box sizes. read more

Oliver took care of me from jump, gave me solid recommendations and great options. Very detail oriented and patient and most important kind.

Oliver was amazingly helpful and very friendly. We had a wonderful experience moving our stuff in on a very hectic day.

I am super impressed by this facility, as well as by its general manager, Oliver. It is clean, organized, and professional, with state-of-the-art technology like paying online and digital keys to unlock access using an app. Oliver keeps a really good eye on everything and everyone, and the place has a community, family feel. Additionally, as a single woman, I felt extremely safe using this facility (no dark corners or sketchy activity) which is important to me. The rates were fair and everything was smooth and organized. I'm very happy I found Extra Space Storage on Cesar Chavez for my short-term storage needs! I was honestly sad to have to leave, lol. read more

For a storage unit int he city, this place is a great value. It's clean, secure and professional. I did a ton of research and this place stood out for its location, price and security. All top notch. My only complaint is one echoed by everybody else; the contract is month-to-month which gives them the right to increase your rent at any time. That's just bunk but they know they got you by the short and curlies once you're there. I think it's costing them at least 1 star. Aside from that, this place is solid and if you're going to do business with the devil, this one is better than many. read more

Good costumer service. Spot is very clean. Friendly people around. Overall good service storages are big and secure

Can't say enough great things about this place. The manager Oliver is always looking out for us and has made being a tenant here a very seamless experience. I highly recommend anyone considering storage services in the San Francisco area to give Extra Space Storage a shot. read more

I compared with the nearby Public Space storage and Extra Space was dramatically better. Extra Space storage has new, clean facilities. They also have a neat security system -- each compartment has an alarm, tied to your personal code. The prices as of Oct-Dec 2006 were very reasonable, and I got two months free on a special. The staff was always friendly and efficient. Overall, it was a pleasure to use their services. read more

Extra Space Storage - Self Storage Near Me - San Francisco, California

New Year's Eve flooding at my art studio sent me back to ESS for a 2nd unit. The guys put together several different sized units for me to check out. I picked one near my 1st unit & scheduled the movers. Happy to know my stuff will be safe & dry until I find a new studio. Love the ESS app for opening the gates & elevators as well as keeping track of all the paperwork. But really it's Oliver & his crew that makes this place special. read more

Extra Space Storage has always been my storage of choice and they consistently come through with a WIN every time. Thanks!!

Cindy-Lou is absolutely amazing , has great customer service, and the facility is really very nice and clean. i would definitely recommend Extra Space Storage. read more

Oliver is the best storage site manager I've been. Gave me all the details of the storage space with considerations for each space he showed me. Very friendly and help. Thanks for your help and I'm looking forward to moving to my new space. read more

They gave me their word per the contact I entered into that rates may increase, but only once annually, and they would inform me beforehand. EXTRA SPACE lies right out the gate to get you to sign on. Not only did I get rate increases in the first 6 months but it has been very substantial, over $60 in a year. THIS IS DISGUSTING. After complaining to many people (it was never the same person twice working the location I rented from), but the District manager called me and said (I QUOTE) "Your rate will no longer increase. It is my guarantee to keep your rate at the level it is at that point and never again increase." LIES, LIES, LIES!! I gave it a few months and then another rate increase, but without a notice of it happening this time. EXTRA SPACE IS A SCAM!! read more

Extra space just took over management of 'a storage place' in carpinteria. They immediately raised my rent from $120 to $200 on a 10 x 10 unit. I have always paid my rent by a simple phone call. Now I can't get a person on the phone. I will be moving. More money for less service equals corporate greed. read more