I Am grateful for the great service received from Richard . He was great at explaining the everything. It was not an easy move from me and finding a nice kind customer service in Spanish was very helpful. Thanks to Mark for helping me one of the many occasions when I had to carry a heavy item for me . I value great customer service. It does matter how customers are treated. read more

This is a professional organization and clean and well lit storage area. The areas are clean the building is very secure and they offer free Dollie's onsite and you cns out a deposit down to use a moving van .they were price contrive specialist on a 1 year contact. read more

This is the best storage space I've ever rented from, or even seen. The entire team is always supportive and hospitable. Alex was always there whenever I needed anything. Thank you SOMA Self Storage! read more

Mark has always been helpful with a SMILE. Yesterday I was having a little bit of a melt down with my mom having cancer, and he handed me a box of tissues as I spoke with the Manager. I rented the large sprinter van the same day and when I brought it back, Mark noticed orange paint on the side. He went n got one of those "dry erasers" and was able to get ALL the paint off and I had not dented the van. Thank goodness! Mark went above & beyond to help me. The employees here have always been professional & helpful. I can no longer afford the unit I had so I moved out completely today, but this Storage place is nice & clean and I regret having to cancel my space. read more

Repeat customer here. Staff is pleasant and helpful. Shout-out to Monica who went the extra mile to ensure a smooth rental registration process. Evidence of insurance coverage is required -- either by purchasing it through them or your own policy. I had coverage under my own policy, which I tried to email from my phone. However, I had just hit my high-speed data limit for the month and the throttled speed couldn't send the file. Monica offered to let me use her phone's personal hotspot, so that I didn't have to deal with the hassle of coming back to finish registering. Thanks Monica! Everything is as good as before: efficiently run, clean storage facilities with pest prevention gadget in unit, plenty of decent trolley carts, reasonable access to units (until 6:45pm, 7 days a week), and gated parking area can accommodate a full size moving truck. Bonuses are the cardboard recycling cart to dispose of/find used boxes and access to a clean bathroom. They have a concierge package reception service (for an extra fee) that's useful. I also like that they support the community by partnering with Compass Family Services for their "Adopt-a-Family" event. Wish the units weren't so expensive to rent, but that's San Francisco for ya. Prices are comparable with other storage companies and they had a generous sign-up special going on, so that helps. read more

Just wanted to give a quick shoutout to Aly and Richard. Both super helpful, efficient, and genuinely kind while helping me get everything squared away with a new storage unit. Really appreciated how straightforward they made the whole process. read more

I am renting space here for the third time. I have experienced most of the other facilities, EXTRA SPACE, PUBLIC STORAGE, etc., This is the best storage facility in the city. Certainly worth the cost when you consider the safety, climate-controlled spaces, and excellent staff who tend to your needs! read more

Pros: - They usually have deals and promotions, so make sure you check in before committing to something! - Great location downtown. - They have a parking lot inside the building that is access code protected. - They make it easy if you want to get a diff sized storage by letting you know immediately what is available and if nothing is, putting you on a waitlist. They also are nice enough to keep us updated through the waiting list process to see if we are still interested. - Fair prices for the city. - Nicole! She has been amazing. Always knowledgeable and friendly. We love working with her. - Super secure. - Clean. - They have trucks you can rent. Cons: - The hours. I wish it were 24 hours, but I understand their hours are standard across other storage companies. read more

Clean and organized facility, with a wonderful, helpful, and knowledgeable staff. This site also has an option to rent a van onsite from the company. Very reasonable pricing. read more

Super clean and friendly facility! I was looking for some available units today and Mark showed me all the available options. He was super informative and patient with all my questions. They have temperature controlled units, small, medium and large sized units. They are all indoor and they even have a small PARKING lot inside for easy loading/unloading. I also found out today they give you access to use their transport van if you have to move items to and from the unit! And it's one of those state of the art vans, my eyes lit up when they mentioned this perk. Those days of renting a Uhaul are a thing of the past. Lastly, there is always someone on-site. That's so reassuring because sometimes you just have questions! Alex and Mark were both on-site today to help with the sign-up procedures and paperwork. I've had storage facilities in other parts of the Bay Area, and so far, this site impresses me! Glad I found it on yelp! read more

Went with SOMA Self Storage after viewing other storage options. The lobby area was inviting, Monica and Richard at the front desk were very friendly, welcoming, helpful, and efficient. The entire space was clean and felt very safe. I love that they have equipment onsite to help with items that need to be taken to storage. The storage units themselves seem newer, well maintained, well lit and easily accessible. Finally, the operating hours were better than some other places as well. Highly recommend! read more

SOMA Self Storage has an incredibly helpful staff that assists with any need that comes my way when I need to come in. Whenever I have a question, staff is always there to assist! I usually interact with Mark or Alex who go above and beyond to help us out. Thank you! Highly recommend. read more

We just rented 2 units at Soma Storage and a super great pleasure to work with Mark and Aly. I have never come across such sincere, professional, courteous, knowledgable and patient staffs as Mark and Aly. The first thing I noticed walking into the office is how clean the place is! Mark showed us the available units and it is obvious he has such pride in his work on all front. Aly signed us up for the 2 units and what a painless process. THANK YOU Mark and Aly. read more

Clean friendly well lit and felt secure leaving my things there. A little pricey but it's SF . It's standard. But worth it for what's mentioned above read more

Great storage facility in San Francisco. If you care about having good security and seeing a clean environment, this place is worth the couple of extra dollars. Before me and my wife ultimately chose this place we visited numerous storage facilities and none of them were better. Mark was really impressive. He helped us pick a unit, helped us pick a moving company, helped us guide our extra large truck in, helped us learn about San Francisco since we moved here from the East coast, and hell we even observed him help other people at the same time as he was helping us. Thank you for all your hard work. read more

Convenient location, so I didn't have to deal with a long drive. Super easy to access my rental unit and everyone here is super helpful.

At first, I thought I was going to have a hard time with getting into my unit because I had lost my keys. But the staff helped me through the procedure in cutting my lock. Alex was really friendly and ensured that I would be able to get into my unit on time. He even provided a courtesy lock for me to replace my old lock. Not to mention that this storage facility is way safer than most others that I have seen in the area. Highly recommend this location for storage! read more

They had great deals, since moving to this area from southern california, I've been having some things stored here. I feel they provided a great value ands ervice. Everyone here was super nice. They have a great location downtown. Parking wasn't a problem anytime I would come in. read more

I have rented from SOMA Storage for 9 years! I run a holiday program for a non-profit in San Francisco! This December we served over 500 homeless and low income families. We couldn't do this with the help and support of SOMA Storage. The units are clean and well maintained. There is a covered garage, units are secured with an access code and it is in a great location downtown. They also have a van and/or truck you can rent, which is incredibly helpful when we are clearing out our rented units. I can't say enough about the staff! Nanette, Nicole, Mark, Richard and Alex! They are incredible. So helpful during our December craziness. I am so grateful to have them as partners while we are serving the community. I highly recommend SOMA Storage! read more

This place is great! Clean, secure units and friendly staff. Mark is a problem solver that will go out of his way to make sure the folks using the storage are taken care of. Never a headache here. read more

Amazing Service. I'm so thankful for all the wonderful support the staff has given me, they were concerned and so helpful and making sure I had all of my needs. I will be returning when I need more storage units space, SOMA STORAGE is the cleanest and very very well managed. SOMA STORAGE units easy paperwork and NO HASSLE at all and they allow you to have a free pen LOL. I will be running again for their services. Thank you Soma Storage Team. Best Jasmine read more

Highly recommend! I moved in twice and moved out twice when I was in and out of the neighborhood. It was easy to sign up easy to move on. No hidden fees, really friendly staff. Their website and in-person payment works really well. Spotless. This place is very clean compared to most storages, and looks bright and welcoming . I feel comfortable and safe visit this place throughout my tenancy. The hours may seem a bit limited at times, but it's perfect storage of personal goods that are easily retrievable in the city, as well as supplies that need to be delivered during business hours. Their schedule basically matches normal business hours and days well. The secured parking is very nice. Most importantly friendly and helpful staff. Seriously enjoy talking with the staff here, discuss and get advice on how to best utilize storage or pay the invoice. Moving in and out are easy, and I emphasize no-hidden fees. Would rent again! Worth the price and location read more

SOMA was great to deal with. The facility feels very secure: access code to enter and exit, banks of surveillance cameras being actively monitored, etc. We moved our stuff in during May and moved out in August. The staff were always very attentive, knowledgeable and friendly--not a place where they are faking it or just bored and only care about a paycheck. They are problem solvers. Also it was nice to not have any hidden charges for checking out mid month, or to find other fees tacked on. Special shout out to Monica, Aly, and the young man whose name escapes me. Thank you!!! read more

I've been a long standing tenant at Soma Self Storage for 16 years and have had nothing but positive experiences when interacting with the facility and especially it's Staff. In fact, when downsizing recently after 16 years in the same space, Nicole, Nanette, Richard and Mark were extremely helpful in making that transition seamless. The property and facility has always been clean and well maintained. I would highly recommend this storage facility and it's Staff to anyone seeking a hassle free, clean and friendly experience each and every time! -Robert C. read more

SOMA self storage is the best self storage in town. The staff is friendly, helpful, and provides quality customer service. Before relocating from San Diego, my husband and I decided to call SOMA self storage for more information. The service we got over the phone was exceptional. The woman over the phone was knowledgeable and friendly. She answered all our questions and was able to provide us with more storage information. When we got to San Francisco, Mark helped us off load the 20" ft U-Haul into our storage unit. He is super helpful, hardworking, and one of the most friendliest people we've met. Moving can be incredibly stressful, but their friendliness and helpfulness made the transition much smoother. Thank you all for the warm welcome and the excellent customer service is greatly appreciated. Thank you for making this experience a positive one! read more

I don't ever really write reviews, but I feel compelled to write one now because my experience with soma storage, & in particular with Mark from the staff, has been so overwhelmingly positive that I just had to write a review. From beginning to end, my move-in was seamless and easy with them. Reserving a storage space was quick and easy. They have a special right now which I took advantage of for 50% off the normal price. You can rent out their sprinter/vans pretty easily if you have insurance and a drivers license. & They have boxes, covers, dollies, carts etc. for use. The best part, however, is the staff. I had a hard time with my task rabbit to help me move and that pushed my move back a couple hours than I anticipated. But Mark and one other person (I didn't catch their name) were really helpful and accommodating while I was stressed trying to figure out my move-in situation with the Tasker. When we finally got to moving in, we went over the time limit, but Mark stayed just about an hour after he was off so we could unload things. He was so kind and helped move in multiple carts to my unit. Im soooo thankful that he let us move-in, I don't know what I would've done if he hadn't. Mark is amazing!! I'll be recommending soma storage to everyone to the Bay Area. read more

If you are in need of a storage space that you plan to access and/or use for sorting through things, you can't do better than Soma Self Storage. I have been a customer now for over 7 years and have rented different rooms during that time. The facility is immaculate, the storage rooms are well lit and it's very well located. The folks that run Soma are super nice, professional, and helpful. Mark has gone above and beyond for me, helping me pick the right storage room by showing me multiple options, reserving one while I made my decision, and even offering to help during my move in. Can't recommend this place enough! read more

I've been storing at Soma for about five years- i was attracted to Soma by its friendly and caring staff. Several of those staff members are still there and still serving their clientele in safe and secure ways. I welcome the opportunity to recommend them. read more

Attentive, patient, reliable and responsive crew at SOMA Storage. Breath of fresh air to talk to all the staff there who took time to answer all my questions. Thank you especially to Nicole!! read more

The people who work the front desk are very nice and helpful. They're always smiling when I walk through the door. One of my favorite staff is MARK. He goes beyond helping. I would tell anyone looking fora safe, clean and easy in/out to lease from you. read more

Mark and his team run a clean ship. The units are dry and clean. The building is solid for an even climate. They are helpful and professional. It is clear a lot of people use this place because it is reputable. read more

Great storage place, Mark is always here to help whenever I have an issue.Place is really safe and secure, a beacon of light in the dark SOMA underworld read more

Soma Storage is great! The staff is friendly and courteous. Sign up was clear. And the facility is clean and secure. Would recommend storing your things with Soma! read more

My fiancé and I needed to rearrange our tiny apartment due to Covid WFH and part of that involved finding a good, reliable self storage facility. We found SOMA Self Storage and decided to go with them based on reviews, proximity to our apartment, and features of the facility. This was our first time renting a storage unit so we weren't sure what to expect but we can happily report that our experience with SOMA Self Storage went above and beyond our expectations. Here are a few highlights: * The facility itself is very clean, well-maintained, and felt very secure. We moved a lot of stuff back and forth over the past half year and every time we went back it was hard to not notice how clean everything was. I also felt like our items were very secure at all times. * The staff are incredibly helpful and friendly. From first inquiring about a unit over the phone to eventually needing to vacate our units (and every instance in between), every single staff member was genuinely helpful and polite. * The price for the two units we rented were more than reasonable to us for the extra space we got in return. Overall if it weren't for the fact that we were moving into a larger space, we would have definitely kept renting space from SOMA. And we highly recommend at least giving them a call if you're in the market for extra storage space! read more

I rented a 5x5 here on L3 for two short months during the pandemic. I came here by way of a colleague's recommendation and am glad I did. The five-star reviews here are not bs, this really is a good facility backed by helpful staff. + Staff is FANTASTIC, every single person really. Karen answered a million questions and was very helpful getting me set up. Nicole and Alex were extremely helpful and courteous through various interactions, and I forget the name of one of the security guys but he was great too + Cleanliness and organization are always up to par + Easy parking and access, never had trouble accessing, moving in or out + A nice bonus is they have two moving trucks that one can rent for not much money. Makes it super easy for move-in / out - I'm a bit bummed that I can get a unit about 20% cheaper now than what I paid last month, but I guess pricing is a factor of supply-demand :/ Granted, I had no problems at all during my "lease", and didn't see how they hold up when things go wrong, but I have reason to believe they would resolve things quickly and would rent here again based on my experience. read more

Clean, well secured facility. Very convenient location with easy access. Courteous, professional staff.

I've stored my items with Soma Self Storage on two separate occasions and I've had such a great experience. The staff is friendly and helpful. The location is very secure and I feel safe leaving my stuff there. The units are also very reasonably priced and the office has moving vans available for customers. I highly recommend Soma Self Storage! read more

This is one of the very few storage facilities in the city that is well kept, secure, and honest.....consistently. The staff in the office are genuinely nice and always helpful which goes a long way! If you need a safe storage unit for more sensitive/valuable items, they have designated floors which are climate controlled. read more

Mark the attendant is extremely helpful. Whatever problems that occurred were handled with professionalism and integrity. This organization pics staff by life philosophy of being empathetic and compassionate towards all who have come through their doors. read more

Incredible place to put your stuff!! HIGHLY secure, great location, high quality elevators, dollies & trucks to help move your stuff! Phenomenal staff-like Mark & Nicole- who go above & beyond to assist you in getting situated. 2 Thumbs ALL THE WAY up!! They even adopted my plants so they wouldn't die on me lol read more