I appreciate fort Knox storage the on-site supervisor Jeremy helped me with my bill today he gave me a discount I couldn't get nowhere else. When I thought I wouldn't have nowhere to store my belongings I got this cool place. The staff are super nice in Friendly, and it's quite here I get a peace of mind when I ride the alsome elevator up to my floor. You guy's beat other retailers by a long shot. Sincerely, Diante read more

Absolutely THE WORST EXPERIENCE OF MY LIFE! My storage unit was burglarized on a Sunday. I discovered this the next day. I contacted the police, then later the same day, thieves sawed of my Lock, then replaced it with one of their locks! I hardly have anything left! I paid $145 per month to keep my belongings safe. I was wrong. There is only one camera in the 6 floor building! To name this place Fort Knox is a very bad joke! Manager kept asking why I changed my Lock, like she didn't believe me. After much hesitation on her part, she let me change storage rooms. There was a smell soo bad, I could barely breath! Whoever had the unit next to mine was keeping live animals in there!! Again, manager do NOTHING! I could not bare it any longer so I moved my things to another storage unit across town. I hardly have anything left! Being burglarized twice in 24 hours is too much! Very suspicious!! Lastly, you are required to pay for their insurance. Insurance is absolutely useless! Unless,... You have saved every receipts for everything you have stored here, you will NEVER recover one cent of what you have lost. I know I will never see anything from these 2 robberies. AVOID!!! read more

Thanks so much for the seamless move-in experience Fort Knox , I really appreciate the good rates and the helpfulness of your staff!

I highly recommend Fort Knox Self Storage! The facility is well-maintained and secure. The staff is very accommodating and helped me find the perfect storage unit. Overall, a great experience! read more

great service, respectful representative, in and out in a timely manner and very communicative. Platinum service

I recently rented a storage with Fort Knox Self Storage in San Francisco and the person who helped me on the phone and when I got there was so helpful. Her name is Lekayza! Lekayza was so nice and answered all my questions. Thank you! read more

Well, what can I say? Some HELPFUL soul goes into my unit and leaves 6-8 sticky mousetrap things all over the place. NOT ME. But there they are, EVERY TIME I visit it. Someone also stuck a nice sticker on a wall, and when i rented it, it was clean, but anyhow it's a nice " lady of the evening" reference. All this I find sad and unprofessional, but I have to continue due to location. I speak just for myself. You might not find any of those kinds of mysterious occurrences bothersome. read more

A really horrible place my stuff was eaten by rats a week after I move there I was never compensated for my loss and my storage was sold from under me after being lied to by everyone involved. I was told it is Store at your own risk so if you're into rats rat pro is your place. Would NEVER USE OR RECOMMEND THIS HELL HOLE ,NASTY RAT INFESTED EXCUSE FOR A STORAGE UNIT. just spoke with management and was given the run around again. They had no intentions of making this right I really right don't waste your time at this place. And enjoy the free publicity and commercials I will make for you guys read more

The elevator is usually broken. I am up on the 6th floor. Its like being locked out of my storage. And it doesn't seem like they're doing anything about the elevator problem. But they had the nerve to call me up and ask me to pay my rent when I still had about 7 days left to do it. They need to worry about that elevator and quit nit picking at customers. read more

This place has the best P.O. Box mail service but they are being over run by the people on the street. The situation is just plain horrible Somedays the entire entrance way us blocked. Really bad. But the employees or guys ... well they have great smiles and are helpful. Too bad the sidewalk is such a mess. It's the kind of situation that will scare a customer away. Get it fixed read more

This place is like my little "safe house" in the middle of the TL. I store my stuff here with confidence that the dudes that hold this place down are serious about only letting inside those who belong there . I'm not annoyed or offended when someone double checks with me that I'm a tenant, it just makes my personal items feel safer . Plus I got a super cool rate on the perfect size space . read more

Storage pro on in the tenderloin provides excellent customer service it's always a pleasant experience when i stop by to buy merchandise staff is helpful knowledgeable . read more

Shopped around and thought it was a relatively good deal, but they close super early so forget it if you actually have a job. In fact it's 15 min before the posted closing time or the rude staff will threaten to charge you a fee. Elevator is super jenky if you have big stuff. I know you can't expect much from a storage space, but I haven't found anything easy or convenient about this place other than them taking my money. read more

This place is a rip-off. Two weeks ago, I went in to pay for my space and PO Box but he couldn't take my payment because his computer was down. So he (Blair) said don't worry, just pay it next week. When I went in next, there was another guy there who charged me $10 late fee, then when I disputed it, he said he couldn't take it off. Today I went in to clean out my space, the only thing i had that wouldn't fit in my car was a chest I bought for $50. I took it out to the street and gave it to a guy who sells DVD and CDs on the street. This Turk and Hyde where people are always selling stuff. I go to check out and this guy Blair, (I think he was severely hungover, twice when I went in in the morning he smelled so strong of alcohol, it almost knocked me over.) said i got bad news, I have to charge you $50 for violating the dumping clause! I thought he was kidding but it turns out the clown wasn't kidding. At first I was nice and offered to move the chest away from "his" building but that wasn't good enough for the jerk. Anyway, I am just glad I am done with that place and the Tenderloin, I will just get a PO Box somewhere else and let them try to sue me for the $50. If I wasn't so busy, I would take them to small claims. read more

I did a lot of storage unit research in the SF area, and found the best price and great customer service at Fort Knox. The facility is on the edge of a not-so-great neighborhood, but I've seen worse. However, once inside the covered parking area, the whole place is very clean and organized. Shanelle was extremely helpful, knowledgeable, professional, and personable. read more

I have just rented my storage unit. So far I am very pleased with the service and The guy in charge, Blair, is amazingly friendly and patient and accommodating. I shopped around for the best deal I could find and Blair made sure to give me the most affordable deal that I could not refuse. The neighborhood is shitty, but your not living there! just your stuff is. The Units and the facility seems clean. The doors don't seem as sturdy as the metal garage door like gates some chain storage facilities have, but It seems like they keep an eye on the place. I think it is the most convenient location for all us art students in the tender-nob area. I hope not to have any issues with the well being of my belongings and will be sure to post again when my stay there is through. read more

I had the floors re-tiled in my unit and had to find quick storage until the work was completed. I rolled in and rolled out several times as the work went on. Oman was friendly and helpful and the process to lease the unit was simple. Thanks again, Oman. read more

Tasha, the manager of Fort Knox, was a great help sharing all the information I needed. Great customer service with the customers who came in while she was helping me. We visited the storage space available and the facilities were top. Their website is good too, but its better to go there in person. Thank you! read more

We came in to rent a storage space on Thursday and the two front desk employees Kevin and marquise were friendly and helpful with looking for the right size unit. They are extremely knowledgeable on what size was needed for our belongs. They took an extra step on showing us multiple units on different floors to see which floor we prefer. We haven't encounter such customer service for a while in the Bay Area. And to top it off with a cherry on top when we were leaving the facilities indoor parking the maintenance gentleman Paul clear the way for us to exit our car to the street!!! Wow customer service at its finest!!! read more

At first, it seems alright. Pretty good prices; central location; nice enough staff. Gross neighborhood, but whatever, that's why the price is right. But it's too good to be true. 1. They gave away my stuff to a homeless guy, admitted they did it, but then refused to cover it under their "protection policy." 2. There are people who live in their units. I accessed my unit a few times toward closing time; there were a number of people always there with what seemed like no intention of leaving. They would take up much of the hallway with their junk, making it hard to get around. One time this resulted in my leaving a rug outside of the unit. This incident speaks to StoragePro and Fort Knox's policies as a whole, so I will recount all of it: Because there was so much junk in the hallway and I had to leave before closing time (unlike other people apparently), I didn't see that a rug was still left out. I returned a few days later and the manager told me they had given the rug away to a homeless person. They knew the rug was mine, but they didn't call me or warn me before they gave it away. I protested. They have a "protection policy" for damage to your property (basically an insurance policy). I filed a claim under it. I didn't hear back for a while. It was denied but there was a possibility for it to be reconsidered. I provided more information and I was told they would certainly look at it again. I would check in every few weeks to ask if they had reconsidered it. I received numerous e-mails saying they would soon look at it again and they hoped for a "favorable" ruling. This went on for over SIX MONTHS, without them making a ruling, which leads me to believe they've just been leading me on. I'm sure you can find a more reputable storage place in San Francisco somewhere. read more

This storage is kept clean at all times courteous employees affordable price janet v read more

I really like this storage place, they are always nice and will work with you if you are late on payment. They have helped me move my stuff in and out of the unit, and the place is always very clean. Not the best part of the city, but super convenient if you live in Nob Hill. read more

This is not a bad place to store your stuff. There's risk at ANY facility you store at. Public Storage has multiple break-ins a month and still isn't concerned with upping security to combat that problem. I've been using storage here for 18 months and have never had a problem or seen a problem while I was at the facility. The staff is super friendly and helpful. At other places, people are rude and don't seem to care about you and your stuff. If you're in the neighborhood, go ahead and store here. There's nothing wrong with it PLUS it's super convenient. read more

This is an awesome storage space. I know what you're thinking - tenderloin, kinda sketchy neighborhood...so this place could go one of two ways. Either it would be a dump, or they would need to maintain order so that it doesn't descend into chaos. Happily, it is the latter. The place is immaculate. You could eat off the floor. Yes, there are poor people who keep stuff there. I can't vouch for what the INSIDES of some of the storage units look like. But everyone I encounter is nice, and I have always felt perfectly safe. Chanel and Malcolm couldn't be more helpful, or more polite, or nicer. They recognize me. They are always willing to help. They go out of their way to make things easy. Each time I go I am amazed that I get a clean and wonderful and secure storage facility for a fair price right in the middle of the city. I've been a customer for nearly 18 months, and am thrilled. read more

This review is long overdue, but I just wanted to give these guys 5 stars, because I had a great experience at Fort Knox. I stored my stuff at Fort Knox for about a year, and got one of the smaller units, which was about 4'x4'. The ceilings are really high, which is nice, so you can stack your stuff up really high and get a lot in there. The doors to the units are pretty sturdy and secure. At first I was hesitant to store my stuff here because of the bad neighborhood, but as the rental rates were really well priced, I decided to go for it. You can look all the prices up, but for sure this place is really competitive on price. What I found when I moved in was, you can drive your car into their interior parking lot, which is far from the street, and do your loading and unloading. I felt very safe. Also, the building is really clean, practically pristine, all the way from the interior parking lot to the top floor. Very nice. The lady who works there, I think her name is Charise or something like that, was always really polite. A couple of times I forgot to pay rent on time, and she was really nice about it. Also, when I was moving out because I was moving from SF to the south bay, the main elevator wasn't working, so I had to unload using the smaller elevator. The manager was so nice HE ACTUALLY HELPED ME UNLOAD MY STUFF FROM MY UNIT AND PUT IT IN MY CAR!! Wow. You never get customer service like that anymore. What a great guy. Also, rent stayed flat for almost the whole time I was there, and the first rent raise was shortly before I moved and was only an increase of like 3% or something. So definitely a good price for what you get. Overall, great experience with this place and I'd recommend it to anyone. read more

Great customer service. A reasonable rate for storage in SF.

I've been using Fort Knox storage for over a year now and have had absolutely no problems, the location is easily accessible and right downtown San Francisco I live in NYC and feel totally safe with my belongings being left there, I've had problems with other storage facilities in SF like moths, rodent droppings and boxes that have chewed into as a result of rodent infestation, I have not had this problem at FK and this was a big concern when i was looking for a storage unit, I would definitely recommend Fort Knox to anyone that is looking for an affordable downtown Tenderloin location. read more

Stellar storage for the price. Great service and great location. The location is safe and clean and dry.

I had to move suddenly last December. I only had a few days to find a place. I went by and the staff was so friendly. They had one small unit left and they reserved it for me and did not make me start paying until the day I moved in. I got the first month for a dollar and the guy at the front desk even helped me move my stuff up. I was so pleased with them that I just continued to rent a storage unit from them so my new place isn't too crowded. The location is not the best, but the facility is really clean and the staff is super helpful and always greet me with a smile. If you need to find a place quick, I would look here. Totally worth it. read more

Tasha was the best! I bought a bunch of boxes and needed to walk with them so she wrapped them up with shrink wrapped handles for me! Five stars! read more

I was in need of a storage unit and this spot has a down to earth feeling I need access to my storage almost everyday and Storage Pro Fort Knox has been lovely for that. read more

Good service and the people workin there will help you out with whatever you need. The only problem i ever had was that they were closed the day after new years, just like everywhere else i just needed to get to my storage that day and couldnt. Decent storage and decent price. read more

Very pleased with my experience with Fort Knox. I needed a small space and it was super easy to get the ball rolling online. After which I received a call from Mason, the store manager, and completed the details. I then went in to the office, got my unit and all is well. Mason was extremely helpful, courteous and professional. I have recommended Fort Knox to a couple of friends. read more

I have had a mail box at Fort Knox Self Storage since March 1987. Since I work nearby, it is a convenience place to receive my mail. I have had nothing but excellent services. Although the neighborhood is seedy, the employees at Fort Knox Self Storage do an excellent job of providing professional services and seeing that your mail or storage items are safe and secure. read more

This place is great until the raise your rent at every corner and price you out. Do not fall for the prices online if you are looking longterm. This is the second time I'm having to move out because my rent has gone up $38 in less than 4 years. read more

The employees are helpful, the space is kept clean and I've found it to be extremely convenient.

I have been a customer of Fort Knox since 1994 and most of the time the service is good. Most recent Managers like STACY was good but burned out. Blair colorful but incompetent. MALCOLM the current manager started out very slow but has developed into quite a good manager with the help of DM Vill who generally is available one day a week in the office to listen to your comments. Only criticisms I have is that the hours on Saturday should be at least till 5:00 P.M. rather than 4:00 P.M. and customers who remain year in and year out should be given a break on the rent one month of the year perhaps anniversary month in the amount of 25 to 35% to recognize their loyalty. read more

I needed a storage space to hold my belongings while I look for a new place and am so pleased with Fort Knox. Malcolm took the time to show me several units so I could find one that best suited my needs. It's a clean, quiet, safe space and the management has been very friendly and helpful. Not to mention great prices...thank you Fort Knox! read more

I have been storing things at this facility for about 3 years, and downsized units twice. The facility is clean and secure, and the staff has always been friendly and helpful. read more

Thank you to the staff @ Fort Knox- they are great with customer service always good at answering questions and working with you during these trying times. A great place to store your things when you need to. Reasonable prices & did I say great people... read more