Very happy with them so far. Alex really is very kind and helpful, It is clean and has a safe feeling to it I am pleased. read more

Went to the front office with some questions, Rebeekah was AWSOME!!! great customer service and very professional!!.

The manager Alex was extremely helpful, answered all my questions and made what I thought was going to be difficult, very easy. The property was clean and very maintained. I will definitely recommend to my friends and family. Thank you Alex :) read more

Melissa was very easy to work with, thoroughly explained everything, no gimmicks or upselling. Had to reserve from out of state and she made everything easy for me and my movers. Prices are higher than other storage companies in the area but the smoothness of their website and account setup made it worth it to go here (another company said I'd have to sign the lease in-person which wasn't possible.) I haven't personally been to the property yet but will update if any issues. read more

The office people are wonderful. And I have to say the person at corporate are just as amazing. Thank you. I have rented a space from this company for along time. I feel safe and welcoming. Thank you read more

DON'T RENT HERE! Or at any Extra Space Storage for that matter. I've heard so many who got screwed over like I did from other ones. This is apparently a corporate thing that they continually do and they get away with it!! I rented a 10x10 in December at the online price and all was good. Clean grounds (although that has changed recently), great staff, etc. Then in March I received a notice that my rent in April would be DOUBLED. That's right DOUBLED from what I was originally paying. The notice stated my "promotional period had ended". I recalled my conversations with the staff and even went over the contract I had and there was NOTHING said or written about a promotional period. I knew the online price was different from the walk in price, but that's common, and no one used the words that it was a "promotion" or told me that would change after a couple of months??? The contract did state it was month to month and the rent could go up, but DOUBLE??? Ridiculous! I went in and inquired about it at the site and even the staff member was surprised about the hike in price all of a sudden. I am NOT happy and will be looking for another place to store my items and I am letting everyone know NOT to go there and support a DECEIVING, PRICE-GOUGING company. read more

Price went from $70 to $130 plus fees. They raised the price from when I reserved a unit to when I paid and moved in. They would not honor the first price when I reserved. Price went up again a few months after having the unit. read more

BEWARE OF THIS PLACE! We placed all of our belongings from a move in an interior 10x10 unit at the beginning of September and when we went back two days ago (November 27th), the lock had been tampered with and EVERYTHING was gone. On top of that they had just tried to raise our rent in October from $97 a month to $160 due to "market demand adjustments". We had to call the corporate office to talk it down to $130. The manager has also mentioned that he had even had things stolen from his unit before. The only reason I'm giving this place 1 star is because Danny has been really helpful guiding us through this process and is giving us a refund of our last months rent (which ironically was charged the day before we found our unit empty). If you store things here, either do it at your own risk or splurge on the expensive insurance policy so you can recoup your losses when your stuff gets stolen. read more

awesome staff love it. Always so courteous. Clean and tidy very professional.

We came here in a bind because we were down to the wire to move with no prospects . We came here because the online rate was GREAT! I rented online, which was incredibly easy. When I saw our unit I realized it was entirely to small for our needs, so I went into the office to speak with Hayleigh. She went above and beyond to upgrade me to a bigger size and only pay the difference. She was incredibly helpful and so fun to talk with. She had a great personality and was super understanding and kind. When it came time for our neighbor to look for storage, I IMMEDIATELY recommended this place and how easy it was to rent online. I love that the gates are open until 10 p.m. because we work long hours and don't get home til 6 or 7 pm. Units are clean as well as the lot and the halls. Well lit in the night as well. I also LOVE that Hayleigh checks the dumpsters before locking them just to make sure no little fur babies get trapped inside. This company definitely needs to reward Miss Hayleigh for her representation of the company. Not many people today are personable, professional and understanding but 12/10 to Miss Hayleigh. read more

This isn't my first time using Extra Space self storage. This is the fourth time actually. I am a repeat customer. The very safe, friendly, helpful staff and facilities make the choice to rent here a no brainer for me. I highly recommend Extra Space. read more

The selection process online was smooth and went through without glitches. My biggest issue, which I mentioned to the person checking me in, was there is a $29 administrative fee which is not disclosed on your website or even on the confirmation page I received after clicking RESERVE YOUR UNIT. I still have the page that says my reservation is confirmed. Very disappointing when I arrive to use the storage I am hit with a $29 fee. Also no mention that I have to use your special type of lock. Had I known either of those two issues, I would have rented storage from another company. For those reasons, I will never rent from you all again and I will never recommend you to anyone. Maybe that is in the fine print somewhere. Even if it is, you should be up front with your pricing and the fact a special lock is required. The manager told me there is no way around the $29 fee. Your web price should read $164/month (or whatever the price is) PLUS A $29 ADMINISTRATION FEE WHICH IS NOT AVOIDABLE OR REFUNDABLE. ALSO YOU NEED A SPECIAL TYPE OF LOCK THAT YOU MUST ALREADY HAVE OR BUY ONE FROM US FOR $19 PLUS TAX. This should be stated in large print. read more

Dont mislead and lie to customers, because you want them to refer your location to others. Get alarms for the individual storages, to stop all the break-ins read more

Alex is amazing and very knowledgeable listens to customers property super clean have not been in unit a long time but is amazing

This facility does not accommodate for much. The location was prime but this is all. They have no trash on site for people to use. There's hardly anyone ever in the office. After your second or third month, the price will shoot up at least three times as much as your original statement. The insurance is ridiculous as well. The gate has been down a numerous times as I've been here. Be aware of this location and all other extra space storage locations. Read all the details before signing up. I will be moving my stuff to Sierra storage right down the street for a fraction of the cost. read more

The young lady that runs the place is super nice. The place is very clean. But! The corporation is definitely out of touch. As a retired Corpt guy. I find there price increases are far to much and far to afton. They dont understand that there pricing makes people go out and buy a shed. A 10x10 shed is 3 months of rent at this place for a 8x10. Lucky im moving my stuff soon. I just cant afford this place. They price you right out of there units read more

we moved to San Jose from another state and needed to put all our furniture in storage until we found a house, maybe a year or so, extra space in modesto on sylvan was $100 less a month than most of the other facilities I quoted and all the placed in San Jose so we thought it would be worth it to have our things a little further away if we had to drive a little a couple times if we needed something. we were informed there was no contract and prices could increase quarterly. nothing we could do about that. that was standard practice across the board. but boy did it! they got us in the door with the Lower price then after our third month increased the rate immediately $100.00!!!! now we're not only Two hours away but paying the same as we would be paying in San Jose. we'll be moving our things. don't be fooled by their low prices. its just to get you in the door. read more

Everything was exactly how it was advertised. We paid what we expected to pay. Staff was friendly. Only weird thing was having to maneuver around the guy basically living in the unit next to ours to get our stuff out. read more

The girls, (Melisa and Stace) at Extra Space Storage are so friendly and professional. It was a pleasure doing business with them. I will definitely recommend this facility to all of my family and friends. read more

The help is nice enough. However, they won't match rates from other facilities in town. (Not a good sign). and they have insurance rates that are twice the industry standard. They have a sign out from that says $1 first month, not honored. Store-Quest is much better, in price and attitude and business model. Save your time. read more

I had such an easy and fun experience while choosing a storage for my items! Thank you Melissa for helping us through this process

We have never been more happier! I'm glad my boyfriend found this place! Melissa was sooo awesome! She assisted us with what we needed and showed us around. Melissa went above and beyond and now we referred our mom to store all her stuff here! Thank you meslissa for all your help! I would definitely refer more family and friends! Keep up the good work! read more

Wow what a truly great place and clean facility with excellent customer service! The office girls were great! They are patient, professional and very efficient. If you have a problem at all don't be afraid to ask and they will be right at your storage to answer your concerns and help in any way. Melissa and Stace seem to be great assets to this company and I look forward to working with them in the future. Thanks again Melisa read more

this is the 2nd time using this storage. Always has great rates but the main reason is the staff is great and always friendly. We also love the storage its clean and very accessible for us when moving and always open when we need to go. Would highly recommend! Gilbert/Priscilla read more

Completely inflexible staff in regards to moving needs. Very dissatisfied with this company.

Real professionally run. The office person who worked with me was truly outstanding. Everything was so easy. Unit was clean and accessible. read more

Finally got out of there. My last monthly payment due was $244.60 for a 10x10 storage. I could/should have just let them auction it all off years ago - I could have replaced everything in there by now for far less than I paid to keep it in storage. read more

I had a unit here for about 3 years. The staff was very friendly and accommodating to my storage needs. The facility was very secure and was extremely clean each time I went to my unit. This is one of the best storage facilities I have stored my items at. read more

This is a good business until they basically steal your money through the "easy pay" that they have you set up at the beginning just so they can waive a simple fee. I rented my unit May 26th, paid $134.00. On the 26th of June my credit card was charged a full months $134.00 rent. When I went back on July 5th to "move out" of my storage unit they told me they would not refund me a pro-rated amount for the time I didn't use in July. So since I'm done using it July 5th, you would think I rightfully deserve a refund for the time I'm not using which is the 5th to the 26th of July, but NO. They are hiding behind the lease agreement to keep the rest of my money that is NOT rightfully theirs. I called the corporate office which is located in 2795 East Cottonwood Parkway, Suite 400. Salt Lake City, Utah 84121 Telephone Number (801) 562-5556. The customer service person said this happens all the time, and people hate this about the leases at Extra Space Storage because it's like if they don't explain the lease well, or you forget to give them a call at least 10 day prior to your billing date they will charge you a FULL months rent for the unit to your credit or bank account and you will get screwed out of your money. EVEN IF YOU NO LONGER NEED THE UNIT THE DAY AFTER THE BILLING DAY. I'm not the first person that this business has done this to and I'm 100% sure I won't be the last. Even if it where to earn my complete customer satisfaction they would not agree to give me my rightfull prorated refund. I mean come on now. Extra Space Storage is just trying to cheat people out of their hard earned money with this clause in the lease. They are just counting on you to forget just so they can say, "Oh well to bad, it was in the lease, now we get to keep your $134.00 and you can either move out early and give us opportunity to screw more people over or keep the unit you no longer need for fun. This is not a company that is on their customers side. If I were you I would go to just about any other storage company in modesto, but stay FAR FAR AWAY FROM THESE RIP OFF ARTISTS. P.S Think about it even when you rent an apartment, and your about to move out they issue pro-rated refunds ALWAYS. I can't believe a simple storage place will not do this. This place is a joke and I will never come here ever agian, nor will I recommend them to any one of my colleagues or associates. NOT GOOD BUSINESS PRACTICES. read more

The staff was very professional and helpful. The unit was clean and spacious for me. I would recommend this facility. Never a wait and fast service !! read more

I've been a happy customer for a couple of months now & recently downsized my storage unit. I called the manager, Melissa, on Friday to explain what I was doing and she answered all of my questions. Although she was off on Saturday, she said she would have Tim help me. When I came in on Saturday, Tim, was already aware of my situation and they had a smaller unit ready for me! I was amazed about how easy the transfer was! Both Melissa & Tim are amazing and they really know how to work with customers and make sure their needs are met. Thank you so much for the great service, I'll continue to recommend this company to others! read more

Very good service the units are nice and clean I feel comfortable with my stuff at this location I will refer them tell everybody I talk to

I have moved numerous times in my life and extra space storage has been the best experience yet. Staff was very very kind and polite considerate helpful. I feel they went above and beyond what's expected to meet my needs. I highly recommend extra space storage at 2101 Sylvan Ave. in Modesto. read more

Reserved my space online and had a call within 15 minutes to confirm. Got a free moving truck and when the battery died they didn't charge me extra for turning it in late or not filling the gas. Very nice office staff. Facility is kept very clean. AND I can pay my monthly fee online, very convenient! read more