10/10 recommend best storage in all of Hawaii Exceptional…read morecustomer service Thank you so much to Devina & Mishalei You guys made everything so easy and smooth, definitely coming back

Great Storage facility. Over 700 units, fair prices, easy check in. They have hand carts, dollies,…read moreand ladders to make it easy to move in/out. Open 7 days a week. Very helpful staff. Surfboard storage. A+A+A+

I have been renting a storage space at Hawaii Self Storage for over 8 years, and I have been very…read morehappy with the service and quality of the facility throughout all these years. I especially appreciate that Hawaii Self Storage is locally owned. The facility is always clean, well maintained, and comfortably air-conditioned, which is very important when storing personal belongings in Hawaii. The staff is consistently friendly, helpful, and professional whenever I need assistance. After more than 8 years as a customer, I can confidently recommend Hawaii Self Storage to anyone looking for a clean, secure, well-managed storage facility with great local service. Mahalo to the entire team for taking such good care of your customers!

Moved here from Extra Space Storage on Kalakaua because rent was going up. I was able to find a…read moreunit that was $200 cheaper! Thank you, Ashleigh for helping me get a unit! This location is super conveniently located and the facilities were always clean and well-kept. I really liked the 24 hr access so I could pick things up/ drop things off after hours and not deal with traffic. Parking is tight, but as long as you avoid the weekday mornings, it's no problem finding a spot. Highly recommend this location and Hawaii Self Storage as a whole!

Why I recommend Storquest is their military-friendly policy, customer parking, and they accept…read morepackages which has been useful option for me to receive packages securely even heavy and oversized. My Storquest experience has been with two locations (Kakaako and Kalihi sites) Hours Both of which vary according to the type of storage and access hours are store hours, open 7 days at Kalihi and 6 days at Kakaako being half day Saturday. Locks -- Kalihi site requires you to purchase their unique storage locks which cannot be used at other sites -- Kakaaka site has storage units with rings you can provide your own affordable locks and any lock that can fit their rings large or small . Units -- Kalihi offers AC or non-AC units but elevator was out of service at the time so difficulty to have an upstairs unit . It makes a difference if you have a bottom or top unit even at first floor since top units have only a cage wire covering whatever floats in the air can accumulate onto your items. While bottom units are subject to whatever the above storage unit may have leaking or spilling into the bottom unit such as cat food that spilled through corners into bottom unit. -- Kakaako only offers non-AC units and has working elevator. ** I prefer Kakaako because I live nearby and I found an awesome sale for $36/mo 2x8 door standard and 8 ft long at ground level. Because it was previously two units that had become one, access was a front and back door (double door) I found really useful. Communication with staff -- It varies. -- Kalihi staff has always reached out to me, left me messages when packages arrive. -- Kakaako is not the same, when packages arrive I had to reach out and inquire , not knowing when it would arrive calling every day sometimes waiting on the line to find out nothing arrived yet. It would be nice if they could let me know when they receive a package so i dont have to call every day. Accomodation Both sites accomodate with plenty of ladders and carts. More so than other storage companies. Transferring between units within one site for changing sizes is with ease too. Starting or Closing account -- Offers renter insurance or provide your own and they refund their charge if you have your own. -- First come first serve and can reserve if you happen to find a good find. -- No refunds Unlike other storage companies, they do not refund any credit left on account when closing out so plan accordingly.

If I could give a zero I would. I started renting a unit there in 2023, it was well managed then…read more Since then it has changed to storeQuest, and it went downhill very quickly. Today, I went to my storage unit, and a person was actually living in the one in front of mine. I got so scared! Music was blaring and the man was passed out. I called a worker and they stayed with me while I emptied my unit. The man woke up and left. This was the second time in 2 months that I have seen people living in those storage units. This is NOT A SAFE PLACE! Later as I was leaving, I saw that same man dumpster diving next door, and then crouching in the corner. I have cancelled my unit. Do not rent from them, they let homeless people live there.

I just want to say Mahalo Nui Loa to Charlotte in McCully Lock-Up Self Storage for the utmost…read morerespect & for helping me with my storage unit. The bestess service & she's so kind and helpful. The cleanest & safe storage unit . I've used this company 3 times now & also Hawaii 5-0 filmed at the Storage. The most safest & secured storage facility. Much Mahalo Nui Loa to Charlotte for amazing service. The price is very reasonable and affordable. Great Air condition facility. Mahalo, Tara Laulu.

Everyone here is super helpful. Ask for Sam in front and he handles everything. Well run facility!read more

I rent uhaul from them, never had any issues, picking up is clear and they're good with…read morecommunication. I like the location, wish they would have bigger trucks available but the parking lot is small over there AND they get some construction happening right now. Only issue would be on the uhaul app side of things. Sometimes they get the wrong times I think.. good people, great location.

These people are compassionate and amazing people. I would do business here again! They were very…read morehelpful for every thing I needed help with.

Location: great, in town, on main roads Cleanliness: very…read moreclean compared to other storage places. There is a lot of homeless people around the property Parking: lots, open not covered, well lit, close distance to elevators Elevators are code secured Staff is thee best!! Much thanks to Joe, Ray, and Steve. Excellent customer service! They have a great lock but it's $20. Recommendation is to buy your own luck They have all the moving supplies you need. Other tenants are nice and friendly. Rent increases: stay on top of monthly rent. If it goes up, they let you move to a cheaper locker. Watch and book the online specials, much cheaper then doing walk in. Best of all Climate control

Terms keep changing. My original agreement was for a LARGE storage unit (2 lockers combined) with…read moretwo entrances. This fit my needs perfectly! Today, without any warning one of the doors was permanently locked. Worker who was unfriendly and with such poor customer service told me that this was their new policy....no prior warning, no communication re: this change. This was extremely upsetting and has now seriously disrupted my storage access. Unacceptable! Changing, increasing prices is another issue. Another bait-and-switch tactic. Frequent out-of-service elevators, another issue. These negatives keep adding up! Would not recommend this storage company. VERY DISAPPOINTED!

I can't say enough great things about this storage space, I'm just very blessed to have found the…read moreunits I got and the service I receive. Many would think it's just a place to put your junk, it others it's their prized possessions and valuable . To me it's my life's work and very fortunate I found Hawaii self storage. I searched several locations and businesses but they had the best deals. I've upgrade stinger units and been there for almost 3 years now. Granted it is hard at first since the rail construction but they gave discounts that really helped out. I was even more surprised how super their staff is. I go to my unit daily and see both Noe & Josh on the regular. These days it seems harder and harder to find businesses that have aloha spirit and friendly employees that I can already say I consider these two to be friends. They are always accommodating, very friendly and knowledgeable. Life is hard enough in the day to day but it's refreshing when people have a good attitude and smile. This specific Hawai'i self storage location; there are deals & discounts now and then, so give them a call. Also the rail construction isn't that bad and it's right next to Costco. Lots of parking inside, Ac storage, good secure access and best of all reasonably priced! I highly recommend if you need to store items short or long term that you go check them out.

I work in town and was in need of storage ASAP. Fortunately, I came across Hawaii Self Storage…read moreIwilei. I must say I was surprised about this location, really convenient and also located next to Costco and the bank. Noe was really knowledgeable about pricing and different unit options, definitely knew her stuff and was able to find me the perfect unit to store all my tools! 10/10 would recommend!!!

Thanks Cheryl Everything was great…read more Needed a 5x5 indoor ground floor which I got!! Everything went smoothly with the hep of Cheryl . I recommend this place!! 5 stars !

This review is all about COOKIE!…read more She has been so wonderful to us and is the ONLY reason we didn't leave StorQuest when they pulled their typical start you off low and raise your rates fast! Cookie is friendly, considerate, and consistent. She's true to her word and she's gone above and beyond for us. As an example when we finally bought a house and moved our stuff recently out she actually helped me clean up, fold up boxes, and throw rubbish out. I tried to say no but she said she enjoyed helping. I hope StorQuest knows what a valuable person they have there and they better appreciate her! Again she's the only thing that kept us there for a whole extra year. We would've gladly moved our stuff to a different place when they jacked the prices up, but she made it worth it.