Fabulous! Pono who works in the Waialae location is awesome, friendly, efficient and just wonderful. In Hawaiian the word Pono means "to do the right thing". He definitely lives up to his name. Mahalo nui loa Pono. read more

Public Storage on Waialae is clean, safe and convenient. The staff are very helpful. But as others have written, once you are in, the prices will go up constantly. Increases usually have been $10 per month or so, but we had a new increase of $40 per month. Why? We are on the first floor, which a lot of people want, and it's easy for them to get another customer--no matter that we have been customers for years and years. I know this is the central organization and not the local staff, but it's so discouraging. You can pay the increase, move to another locker at a starting price or move out. Pono helped me with lowering the increase before, but it only lasted six months. Come on, Public Storage. Treat your loyal customers with appreciation. read more

The prices go up every 3 months. Within a year I was paying over double the amount of the original agreed upon price. It was also pretty hard to get a hold of any staff there. read more

This company is unethical. After 5-6 months, they raised the rate on me by 40%. They advertise one price and they do not tell you that they are going to raise the rates in 6 months. Several other people I know had the same experience. Public Storage knows they can do this and that the customer is in a tough situation to do anything but except this. Other than that, the units are pretty clean and the staff is pleasant. read more

I was shopping around for a storage unit as I was moving into a new place that's 200 square feet smaller, yikes! My first storage unit ever and I'm a "senior". lol I called around Honolulu and happened to reach the Waialae location next to H1. I got a very nice female rep who explained how everything works. I mean everything! I asked a zillion questions, and her patience never waivered. That was how I picked this place. I told her I was on a budget/retired and she suggested I take a spot in the basement to save even more money and that's what I did. When I first arrived there was a computer error that kept us both busy for over an hour. I was moving myself and so tired, with a torn meniscus in my knee. She brought me a chair from behind her desk to use while she battled the computer program. Who does that? I can recommend using this storage location. The website is crystal clear and very modern. I'm on autopay and even get a reminder email before they take out the monthly amount on my bill. Another way to save $$, bring your own lock rather renting one of theirs and provide your own insurance to save another $15/month. If you need storage and appreciate excellent customer service go here. read more

Public Storage - My unit! - Self Storage Near Me - Honolulu, Hawaii

Very clean storage. The front text team of Donna and Jung are awesome and always helpful. Donna helped me today to move storage units. Great service! read more

Place is immaculate. Climate controlled. Lots of parking with easy access to it. Staff is great. Donna is wonderful. Jung is very, very helpful. Very satisfied. read more

Initially when we booked our unit we got an exceptional price and location near the elevators. We were able to move in our items and everything fit perfectly. The elevators are secured and there is ample parking. We are currently in transition and storing our items there for the time being. Fast forward six months and our bill increases over $100 a month. After speaking with Public Storage, this is something that will continue to occur every 3-6 months. So basically, I will have a very expensive bill by the end of this year if it continues this way. I was under the impression that the pricing was fair and reasonable. The staff are also incompetent as they mistakenly cut off our lock on our unit thinking we were another unit. Not sure why you would not double check that before doing something like that. They are also very short staffed, so the office is not always open when you come. I would not recommend public storage, go with a different company that won't increase your prices every 3-6 months! read more

Public Storage is one of the biggest rip-offs I've seen in a while. We got a storage unit here in late 2019, taking the promo at face value, the one they still advertise everywhere of $1 for first month's rent is total BS, what they neglect to tell you in that post is that there are a bunch of fees, mandatory insurance, and the price of a lock (because we apparently had to have one on that very second, even though we weren't moving anything in that day). We had the storage unit for 5 months before they raised the rent and literally the next month they raised it again. In total they raised the rent 4 times before we left. Our rent started at $116.76 per month in July 2019 to $215.19 in August of this year. Don't rent here, they WILL rip you off. read more

Public Storage - Self Storage Near Me - Honolulu, Hawaii

This is our first time using this storage facility and we were very impressed with Donna, who set everything up so efficiently, and the easy access to our unit. The building is clean, in great condition, and very secure. We moved files and cabinets from our school into the unit and everything was quick and efficient! Highly recommended! read more

Donna is employee of the years in my opinion! She goes above & beyond & is so helpful! :) The staff does a good job of keeping the facility clean. read more

Customer service was awesome and made the whole process painless. Definitely recommend if you need a clean, air conditioned facility with great customer service! read more

Aunties in the office were the absolute best! They were so helpful and personable. Location is very clean and customer service was amazing! Plenty of parking and lots of carts available for moving things in and out! read more

Mgr Donna & Leinaala were so helpful in finding me the perfect size unit for my belongings. They always have a smile and making sure if I need help or anything I need The store is always clean. ~ Vicki read more

Friendly, capable service. Clean units, easy access, reasonable prices. Very welcoming people behind the counter. No ka oi

Service is good, but access is limited, since it is not 24/7. It closes by 8:00pm (? ), so you unable to get whatever you need until the following day. Shortage of staff, may be the problem. read more

Great service provided by Donna and the rest of the team. Clean facilities and well maintained parking lot. Solid facility location right off the freeway. read more

I was so impressed with Donna and her staff. I live in another state and had to close a unit for a former employee and Donna and her team were so helpful! Very grateful for the 5-star customer service! read more

My experience at this storage location was very good, Rosa answered all my questions and very knowledgeable. The facility was very clean. I will recommend my family and friends to come and see Rosa if they need a storage or they can go to the other locations. Thank you Rosa. Mahalo F.Alesna read more

The cost and Customer Care are above any other facility. this is the best storage place on the island. I've gone to many other places to find the best rates. I was shocked, not only do they have the best price, but also the best employees who take care of their customers they tend to you to the best of their capabilities and try to get the perfect unit you're looking for. They make the hassle of losing your key and cutting your lock a lot easier and as simply as possible. they are the best at their jobs and are highly competent and motivated to make the experience as easy as possible. if you want to switch units as well, they will work with you very straightforward. read more

The management has employees blocking the door before they close and "advising" people not to enter before they close.. people have access to their storage units less than for less than 12 hours a day and discouraging people to come in before they even are close to closing is ridiculous. They increase the rent totaling to $400 a month.. and their hours are during usual work hours for everyone.. how to you expect people to access their stuff with reasonable time? read more

Donna and Leinaala, at the 2888 Waialae Ave. Public Storage facility, were efficient, personable and professional. The ability to interact and provide quality customer service was admired and appreciated. Donna's organizational skills and calm friendly demeanor are valued assets in providing quality sales and service. Thank you. read more

Staff is the best. Donna. Leinaala, rose are so kind. Pricess are very reasonable. Donna really helped me out when the price jumped up dramatically. Place is clean, cool and quiet. Go and see them. You won't regret it. read more

Do not store anything of value here... IT'S NOT SECURE! Everything small and of any value will be stolen. It seems like an 'inside job' where they come in through the wire mesh ceilings and your lock means nothing... it's just for show. I'd of been better off just chucking my stuff in a dumpster and saved $$$ hundreds (price always goes up) on the monthly charges. read more

Public Storage - climbed in the ceiling "chickenwire" - Self Storage Near Me - Honolulu, Hawaii

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Move in March 2019, 10x10 unit. Original price/cost was $280. Now, two years later, it's $410. This is my last month. You can reserve a brand new account/storage unit for the same original price, about $290, for the 10x10. Yet they continue to increase long term customers rates every year. Sounds like a scam. Maybe if everyone moves out at the same time, it will make them change their ways. read more

I've had a storage unit at this location for many years. It's clean and well secured. The best part of this location is Donna! Her customer service is THE BEST! She is friendly and always very helpful with every request. I have chosen to continue to rent at this location specifically because of her! Thank you Donna! read more

Donna was very friendly and helpful. She took the time to answer any questions I had and made the whole process easy. I really felt like she takes pride in her work and understands how important customer service is. I would gladly work with her again! Thank you, Donna! Aloha read more

Donna was efficient and professional. We rented our unit in 10 minutes. The controlled elevators were tricky to get used to but us old foggies figured it out after a couple of tries. read more

If you need a storage unit, in a convenient location, this is it. The staff: Donna and the rest, are always friendly and helpful. There is lots of parking. easy to get in and out with your "stuff". Wether you're moving for temporary move such as myself or if you need a longer term unit, you will not be disappointed with this facility. Carts available for use and can be really the only thing that I would say is a bummer, waiting for a cart. Unless you bring your own. If I ever need a storage unit again, I will for certain head over to this location! read more

My first time using a storage facility and I was very impressed by the easiness to complete my order online and for the company to guide me through the process . Many informative texts and emails were communicated to me and I very much appreciated it. When I got to the facility, everyone was helpful and nice. The parking area was spacious enough to find space. The storage entry was vast to able people to move in. Got to my own storage page unit (a bit confused about the map but that is totally on me ). After I finally found the unit.... I was pleased how clean it was and having the AC made a use différence when moving items in. Navigating the different large ailes is also easy when you know your way around . read more

I'm a new customer at Public Storage located at 2888 Waialae Ave, Honolulu. Before deciding to rent a small storage space at this location, I had read reviews - and they were all very positive - many mentioned the wonderful friendly service they had received and I remember the name Leina was mentioned in a few of them. When I went to check out the space - quess what, Leina was at the desk to help me out, showed me the storage unit, and was just a joy to work with. After that I went online and completed my sign-up, and when I returned on move-in day, Leina and her colleagues behind the desk were there to get me set up, and again they were very helpful and with a nice friendly easy-going attitude. I highly recommend this facility and the excellent staff working there. The reason I moved in was because a competitor in Waipahu had *doubled* the rent for the space I had, and provided not half even of the great service I received at Public Storage in Kaimuki. read more

TL;DR; DON'T RENT FROM PUBLIC STORAGE Rate increase after 4-5 months. Forget this place! I'm starting to think that all of these places are a rip off. People, listen to Theresa A.'s post - they raised it after just a few months. Also read scott p.'s, Steven L.'s, Mariela M.'s posts ALL TRUE!!! This really is not right and when you call the local Public Storage they send you to corporate who don't care about what you think. Update: I talked to corporate again and the told me they have no power to give me an "adjustment". I need to talk to the local rep: Here is the local reps number although almost everyone told me she will not adjust the rate: Carol 808 739-6179 PLEASE HEED OUR WARNINGS! read more

Donna and Staff are very knowledgeable, friendly and helpful. Great location, easy access

Donna and her team are the best--knowledgeable, friendly, and super helpful. As a first-time renter of this type of space, I wanted to feel comfortable and informed with my decision to rent here, and this team definitely came through. The customer service is on point, and the facility is clean and so nicely air-conditioned that I actually look forward to visiting my storage unit. The parking is plentiful and safe, the location is right near the freeway and easy to access from either direction, and I've never had to wait to use any of the facility features (e.g. handcart, restroom, elevator, etc.). Highly recommend! read more

I highly recommend Public Storage unit! Rose is an outstanding worker and helped with finding the right fit. Super friendly staff every time. 10/10 will tell a friend :) read more

Excellent customer service, and the area is always clean. Just downsized my unit and it was easy to do. Especially want to recognize Donna, she is very caring and helpful for all my storage needs. read more

Great storage experience and great customer service! Donna and Leina were amazing! Hui hou!!! Anna read more

Donna was absolutely incredible! My brother and I were able to come in at the last possible second and Donna was able to secure a spot for us and help us get moved in right away! She was super patient and understanding and overall, made the process a breeze! Thanks Donna! You da best! read more

Wow! It's huge! Service is awesome! Ok so I'm meeting a friend here to look at some stuffs for sale and Wow! It's spacious and very affordable. The people here are very helpful and know what you need if you have info on what you're needing, that's storage wise lol Lots of spacious parking and a building that you cannot miss!! read more

Public Storage - Self Storage Near Me - Honolulu, Hawaii

Donna was very helpful and considerate while helping us set up our storage unit. Even though she was the only staff member working she multi tasked when needed to address all customers needs in a polite and professional manner. read more