Dear Customer Relations, I am writing to report an issue that occurred today at your Hawaiian Gardens location, involving both a billing error and unprofessional conduct. I was in the process of making a payment of $1,600 and chose to split the transaction. I initially paid $1,100 using my debit card. Although the employee, Rodrigo, stated that the payment did not go through on his system, the funds were in fact deducted from my bank account. He then instructed me to run the payment again, while casually stating that the money would be returned on Monday. At no point did he properly verify the transaction or provide a professional or apologetic response--instead, he laughed off the situation, which I found extremely disrespectful. As it stands, $1,100 has been withdrawn from my account without being properly applied, and I am now being told to wait days for a resolution. This is unacceptable, especially as a repeat customer who frequently pays for units months in advance. I am requesting: - Immediate confirmation and proof of the refund process for the $1,100 charge - A review of this transaction error and why it occurred - Appropriate action regarding the employee's conduct - Consideration for compensation due to the inconvenience and mishandling of this situation This experience has seriously impacted my trust in your company, and I am now considering moving my business elsewhere. I expect a prompt and professional response. Sincerely, J.C read more

I love this storage biz after years of horrible (StorAmerica) sleaze. Jesse is fantastic and saved the day recently when my lock would not unlock. He took it to the office, worked some magic and it works perfectly now. Also the rates are fantastic compared to all other storage and it's spotless always. Definitely recommend! read more

Real quick, I will say the facility is clean and don't see any damage to fencing or unlocked doors. HOWEVER, if you use their bluetooth access for the gates, you could be sitting there for a minute or two and the second you try to enter your code manually, the gate magically wants to open once a single button is entered in. If you're lucky enough to have a bluetooth unit, the doors are very secure and no one is hacking your unit. I went upstairs and saw regular padlock doors though and it's basically just thin plywood that you could likely rip the lock right off the hinges. Also the biggest annoyance for me is that the ONE TOILET in the whole place is on the OUTSIDE (open to the public) and only open during office hours. So if you're here too early, too late or on a Sunday.....well you better hurry up and find a local business who'll let you use their restroom. read more

State of the art facility. Management are super helpful and accommodating. Thank you.

Great experience here. Jesse was very helpful, professional, and knowledgeable. Property is very secure and clean. The process to sign up was easy and smooth. Don't forget you'll need homeowners or renters insurance on top of the monthly rent, or you can use the one they offer. read more

Monique was so helpful and info! The best You can store everything g and the Bluetooth feature is great read more

Today I had a great experience with Rodrigo. He was so helpful and patient with me. He answered all my questions, and I left feeling I had all the info I needed. Let's not forget about Monique and Jesse. They too were courteous and patient with me. This storage is Bluetooth equipped so you have to have a login and password.They were able to help me with all of that. Thank you guys. -Chris read more

Jessie is awesome! Great customer service. Definitely recommend! Got my storage unit the same day with no hassle. Check online for better rates. read more

So easy with the app and instructions were very clear. AND the front office reached out to me first to make sure I didn't need any assistance. Excellent customer service read more

Jesse help my mom and dad to set their app on their phone the property looks amazing love the unit it's digital access no lock need it

Great customer service by Jesse thank you!! Definitely recommend this place. Great prices too

JESSIE is the BEST!!! He went Above and Beyond for me. Jessie took the time to help me find the best storage space with a great price. I'm so grateful for Jessie, Extra Storage Space is Very lucky to have him, Jessie represents Extra Space Storage very well with his exemplary customer service care and skills. Thank you again Jessie for ALL your help! God Bless you Bro!! read more

I have had not issues with the staff or access to my unit or concerns about security. However, my fees have been increaseed at an unreasonable rate. I specifically asked if my initial monthly fee of $73.20 was a promo fee and was told no. I asked how often and how much I should expect the rate to increase, and was told rate increases do happen, but they couldn't tell me when or how much that might be. When I had a 20% rate increase 3 months later, I didn't think too much about it, seemed reasonable. Well, last month I received another notice of fee increase. This time it was a 36% increase. In less than a year, my monthly fee went from $73.20 to $120. That is a whopping 63% increase in less than one year. Renter beware. read more

I contacted the Hawaiian Gardens location this afternoon, and spoke with the manager. Please forgive me, but her name was either Noni or Monique. She was very professional, attentive, kind, patient, and solution oriented. She listened to my concerns and acted immediately to resolve the issue. Exemplary Customer Service Skills!! Thank you for listening and providing a very reasonable response! Outstanding! Today is Monday, January 30, 2023. Again, I apologize for not verifying her name before ending the call. I'm certain that senior management will know who she is and respond accordingly. This type customer service is rare and highly commendable. Thanks again!! read more

Great service !!! Very friendly! They always answer your questions and very responsive!

I needed some information regarding units. I called the new customer line and got Alisha. She was so helpful! She answered all of my questions and completely understood my concerns. Thank you so much, Alisha! read more

Super easy storage Gated in and out Lock with purchase Loading carts! Weight lifts! I've had 3 storage units in the past and this is the best place yet... read more

Super friendly, great offering, very clean, very helpful with directions great environment

The location is great. The grounds are kept clean. Customer is awesome and their pricing is competitive. We took advantage of their promo first month free second month you pay. read more

I've used this location for almost a year, and they've always been fantastic with service, convenience and prices. We transferred units and it was very smooth and easy to do. Love that everything has been contactless especially due to the pandemic. Will use them long term! I believe Avan was the person I have worked with and he's so accommodating and friendly. read more

We came in and got set up super easy!! Monique was great!!! We are excited to use this space and open up space at home.

easy experience with Extra Space Storage using their online form to secure a space, didn't even have to deal with a single person! this particular location though normally has carts readily available and for the most part seems to be maintained quite well. I had even accidentally left some stuff on a cart and luckily the maintenance crew was there to grab them before someone else thought it was magically theirs. I walked into the office and asked if anyone had turned in anything. they said nothing was turned in but they called maintenance to check if they had found my stuff and lo and behold, they picked them up! thank goodness for honest people and the crew at this location! can't recommend them enough! read more

Extra Space is a great place to keep your belongings away from home. They are always providing great deals online, and for those times payments might not be able to be fulfilled on time, they are very lenient. A most important thing, the hours are one of the best since there really aren't anymore 24 hour access self-storages around (locally at least). Ultimately, sometimes you need to spend a little bit more time visiting your storage, being here for an hour near closing time even, I've NEVER felt unsafe! read more

I have no words of gratitude! I was moving from the Cypress location to the Hawaiian Gardens! I got what a needed. Your professionalism was exceptional! I normally don't do reviews but I was astonish! Great Team Work!!! I will continue to give you my business ! Thank you ! :) read more

I chose this storage facility after I left the previous one due to issues with their management. Since I've been here I've had no issues and anything that's come up that needed to be addressed was addressed immediately and taken care of. Monique the manager is very pleasant very helpful and also very understanding of everyone's needs. Every company needs to have someone like her. I truly appreciate the attention to detail that her, Jessie and Amber have given to me and to any other customers while I've been there. I highly recommend this extra storage facility if you're looking for good clean place with excellent customer service professionals you can't go wrong! This place also offers refer a friend discounts as well and specials all the time. I recommend you check the Internet for them. read more

Extra Space Storage on Norwalk in Hawaiian Gardens is a clean, efficient operation. All doors and unit locks are controlled by your phone. The Manager, Monique, has always been helpful in every regard. I highly recommend this location because of Monique. read more

I really enjoyed my stay.i felt very safe and comfortable with leaving my things here .if i had too i would definitely use them again thanks again for all of your help... read more

Jesse helped me today and was very knowledgeable in what he does . Made it quick and easy for me to get my storage

I work here and I rent here, and not to be partial but this the best storage place to go to, great access hours great customer service, very clean, cameras and code accessible gates. read more

Great storage facility clean, safe, excellent storage team staff . Been there almost two year never had a problem.

I had a need for extra space following the Covid outbreak. Monique assisted me with all my needs. She helped me check in. Boy was I glad she was there again when I moved out. Sometimes those lift elevators can be broken. Other times, It's user error. One of those times it was the latter.I went into the office after hauling an ottoman down the stairs on a 88 degree hot day. I announced the lift isn't working. Here's the attitude I got from Monique. "Yeah, it's likely working but I'll gladly check it for you, just in case". THATS customer service! Like the old days! Here the attitude I got from her male counterparts, "yeah, it's your fault, we are NOT moving from our desk". Monique, walking with a limp went to the lift. Even went upstairs with a hurt foot/leg. I asked did it work? She Explained where I went wrong. My next trip, I was able to complete all of the move out, using the lift. SHE understood the assignment. I apologized for my error. She said, awe, "it's ok I could use the steps". A woman with a physical limp! Awesome. I felt she was there to gladly assist. Isn't that WHY the office staff is there?? If you can't help with the lifts, even if IS user error WTF are you being paid for? More Moniques PLEASE!!!!! read more

Everyone here at the Hawaiian Gardens location was awesome! We were only here for a month, but they were super helpful answering all of our questions and addressing our concerns. I wouldn't hesitate to use them again. Excellent 10 out of 10 service. read more

This location on Norwalk is awesome! Monique was really friendly and helpful; she went over all the details and even followed up with a call later to tell us everything was all set. We needed something in a pinch so getting the storage space so quickly and at the best price was a huge peace of mind. Thank you! read more

Great storage units! Always kept clean and the staff is very helpful and always, highly recommend!

Clean up the storage place trash literally been here for a week, also smells like pee in outside area. read more

Extra Space Storage - Trash - Self Storage Near Me - Hawaiian Gardens, California

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The staff is very friendly, knowledgeable, and always willing to go the extra mile to assist customers. I highly recommend this location. Always safe with no issues. read more

This was my first time renting a storage unit and Ever made it a smooth and comfortable process! She explained the breakdown cost of everything, gave me multiple unit options, and was transparent about providing the best deal possible considering I needed the until for just one month. Because of this pandemic, tours of the different units aren't being offered. But I listed all the things I would be moving in and Ever made the decision for which unit would be best for all my belongings. The access to the units here are great, the unit was spacious, and the time I went to drop off things, there weren't a lot of people around. It was hassle-free. I put my complete trust in Ever and it was definitely the right decision! read more

My storage got broken, they stole most of my stuf i had, I inform the people that work there but it seems like it was not a big surprise, asking around i found out that it happens more often then not.. just go somewhere else read more

The staff in the Hawaiian Gardens location are genuinely the best! In particularly Adam and Monik, they have always gone above and beyond for me!! Always ensuing all my needs are met!!! Great customer service! read more

Our experience was great at this location. Easily accessible and friendly staff. Well lit and always felt safe.