Dropped off a package at this location and the recipient received it re-taped because it had been opened, with the contents missing. While it is possible this happened during transit, I have used UPS for eight years without issues and this was my first time using this drop off location. I am writing this review in case a pattern develops and to make others aware of my experience. read more

The UPS Store - Package was received by recipient opened, re-taped and contents missing. - Shipping Centers Near Me - Cerritos, California

Avengers Assemble! We've been coming to this UPS Store for almost 20 years, and honestly, it's been as steady as Cap's shield and as dependable as Vision's moral compass. Through ownership changes, tech upgrades, and shifting staff, it's still the same reliable place we count on. Feels like our own little SHIELD satellite tucked into Cerritos. Brijesh, the new owner, brought in some serious Stark-style tech. The automated package alerts? Feels like Jarvis quietly texting us when a delivery hits. Maybe AI in effect? Tim's still here too and he's been the steady hand like Nick Fury behind the scenes. And Mike, one of the UPS drivers, pops in often with calm, Groot-like energy. You just kinda feel better knowing he's handling your stuff. * We've shipped, received, notarized, and done every other task you can imagine * Everything's smooth. It's like the Wakandan Dora Milaje of service: fast, precise, and no nonsense * Never lost a package, never messed up a form. Even Dr. Strange would approve of the magical efficiency * We've even had them help with rush jobs. Like Peter Parker showing up just in time The store's in a strip mall center that keeps things fresh without going full Stark Tower. Clean, safe, always parking. It's like that unassuming corner of New York where Spider-Man lives (accessible but still low-key.) We'll definitely keep coming back. It's rare to find a place that holds strong through time like this. Although not quite multiverse Kang time travel, it holds up to the rest of time. Like the Avengers, just... .with scanners and label printers instead of vibranium and arc reactors. It's a little part of our routine that's way more super than it looks. Still kind of funny I can remember when this place didn't have all the upgrades. Now it's runnig smoother than some of my apps. We'll be here for the long haul . Maybe even longer than Thor's been alive. read more

Sarai (apologies if i spelled your name wrong!) was very accommodating and kind. She helped me out and answered my questions. Thank you so much for your help Sarai! UPS has a great team member here and she should be recognized read more

Well staffed. Knowledgeable staff. Take care of business in a timely manner. No nonsense.

I use UPS frequently, but I recently had one of the most unprofessional and disrespectful experiences ever. I brought a large box, got scanned it, and then UPS employee pointed with his finger as if commanding me to move the heavy box to the door myself. This is absolutely unacceptable. Moving packages to the door is UPS's job, not the customer's responsibility. Telling a paying customer to do the work is rude, unprofessional, and completely against what a service company should stand for. This Spanish-speaking employee clearly needs retraining on customer service and professionalism. UPS must ensure their staff treats customers with respect. read more

Never crowded people are friendly. Been going here for years. Would highly recommend

This UPS location the manager doesn't read the customers' reviewers he or she doesn't give a shit about the customers complaints about their delivery instructions FOLLOW THE CUSTOMERS'S INSTRUCTIONS WHERE TO LEAVE THE PACKAGES They never fucking read the instructions my area always has porch pirates that's why I always leave an instruction where to leave my package if UPS driver smoke shit and didn't read the instructions and my package got lost UPS have to pay for it read more

Went in yesterday 9/4/25 hoping to get help returning some amazon items, it seemed as though we were a bother. the man who seamed to be the lead at the time kept telling us he couldn't help us because we were showing him a USPS label, when right under that label it stated that we could use any shipping service we would like and what address to send it to if we chose to do so. He had such an attitude and was super dismissive. We had finally agreed on him printing the documents we had so we could just go to USPS(I don't own a printer at home). By this time a line had formed behind us. A nice man in a polo was also working and was getting things together when the rude man (who we assumed to be the lead or manager) told him to help the next person. The polo employee had stated he was supposed to be off already but he would help anyway. The "lead" then responded to him in a snarky tone "that's fine, you can do some overtime." in front of the customers! super unprofessional, especially when you're asking someone for assistance. If you hate your job so much, then leave it. You don't have to make others as miserable as you. read more

iF i COULD GIVE 0 STARS i WOULD. Have not received my package that I paid overnight for on 9/23. I tried emailing, chat phone, text all nothing. They hung up on me three times when I left c/b#. I am set up for notifications and it says delayed on Oct1. I finally got a c/b and no hate but I could barely make it thru the call because caller could barely speak English so it was hard for me to understand but the jist of it was UPS lost your pkg call the sender. That's it no other info, no I am sorry NOTHING! My appt is now cxld and I am unable to get another for a bit and past the deadline needed. Chat says call UPS. This whole service has been a joke and I will no longer use UPS for ANY of my shipping needs!!!!!! Please moving forward give a minus option as 1 star is too generous for the service I have received thus far! read more

Lacking Customer Service Big Time! Came here to return a few items from Amazon. The girl scanned all my items but I realized I was missing the barcode for one item so I tried to pull it up on the app and even in my email but it was loading so slow. While I am the only one in the store, I'm still hurrying to pull up this barcode because this girl is just standing there staring at me pretty annoyed I'm sure since I even caught an eye roll when I happened to look up and catch her staring. After 2 whole minutes, she finally decides to say "Do you not have signal? Just go outside." At the exact moment she says that, it loads so I have her scan it. She sighs, hands me the receipt without saying a word. This brief encounter is enough for me to never come back to this location ever again. I will make the additional effort to go further to the store off Pioneer where they are much more pleasant. read more

The store was super busy after a holiday weekend and understaffed but Andrew was amazing, multi-tasking and able to be aware of all going on around him. Very friendly and efficient! I am really glad I came to this store. I greatly appreciate top notch customer service like this and in an expedient manner and friendly on top of it all!! Cheers to Andrew! All businesses could do with Andrews. read more

I've been going here for years. They're professional. They're quick in doing what needs to be done. Also been there for papers to be notorized. Quick and easy! read more

I would give this stor 0 zero stars like literally 0. Absolutely the worst help ever. The owner is hardly even here when I have a question. Feels like he's dodging me or something. Also this new Indian worker is super slow and doesn't care about the line getting long. Even if the owner is here he literally is outside somewhere instead of helping out his store. read more

The UPS Store - Computer that doesn't even work nor scanning working - Shipping Centers Near Me - Cerritos, California

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This place is great. The team is friendly, we never have any issues, the crew works fast so there isn't ever much of a wait, and they have a bunch of services (notary, mailboxes, amazon returns, printing, etc.) Highly recommend. read more

Our family had some legal documents that needed a notary. Easy appointment made ahead of time And we were done in less than 20 minutes. Most legal documents sent overseas require a notary and apostil from the state. The apostil is a ribbon with embossed stamp that verifies the document was reviewed in person. This of the process for the ribbon is not done anymore by notary public, only at a state level office such as at the Norwalk courthouse. Each signature is about $30. Am thankful for the easy and very accessible location. They also take Amazon returns! The pandemic shopping isn't always so perfect, many "happy" returns indeed! read more

November 2021 Like many of us being cooped up at home has increased my keen ability to shop online but sometimes what we see online doesn't work out. The UPS Store now offers Amazon returns both packing and nonpackage items. It also helps that I can ship out items knowing that my packages will arrive promptly. The staff at this location have improved in their quality of customer service since my review a few years back. The location is small but offers a variety of packaging supplies, notary services, P.o. Box, etc. read more

6 months ago I returned a Amazon order. It took 2 weeks for them to ship back my return. Since then I've only used Kohls. Had another return and the only return option was UPS. Took 3 items to return. 13 days later it shipped, by Amazon only received 2 items. Steer clear of you dropping off your Amazon returns. Not only do you have to wait weeks, the dishonest store employees steal your items. read more

We went to mail 2 packages for Amazon on 12/23. They messed up the delivery, Amazon only got one package. We checked with UPS store since we only got one refund after a few weeks. UPS store found the other package sitting at their warehouse. As a result, It took 60 days for us to get our refund back from Amazon while we spent many days on the phone dealing with Amazon customer service several times. We are no longer going back at this place!!! They need to hire reliable employees. read more

** UPDATED ** Under new ownership (YEAH!!!!) We have been a business customer for over 5 years. As of Feb '20 they are under new ownership. The place is super friendly and they have added a new product: "great customer service." Angry old man meter has been at zero ever since! I haven't even been yelled at once!!! The place is clean and organized. They are really attentive now. Let's support a new Cerritos small family business in their endeavor. read more

I love coming here!!! Been coming here for years. It's my fav ups store location! Every time I come I get such friendly and helpful support from the staff. The new owner is great!! I highly recommend this location!! read more

PSA: make sure you print out your return labels at home or somewhere else that is reasonable with their pricing. This is my go-to UPS store since it's down the street from my home. I've always used their services when delivering or making a return, and never had a problem. However, yesterday I went in to return an item and I asked how much it was to print the return label, and I was in shock when I was told $2. I assumed 15-25 cents per page since I pay 15 cents at the library or at school. I even verified "$2 for ONE page?" and the lady confirmed. Trust me when I say that I am not a penny pincher haha, but they're definitely taking advantage of those who don't know where else to print for a reasonable price, who don't have a printer at home, or are in a hurry. Luckily I wasn't in a hurry and knew where else I could print. I kindly said I'd come back with the printed return label on hand. read more

Very prompt service even during busy hours. Attentive to placing the right mail in the right box. Always willing to assist carrying your package to your vehicle. read more

So last week I had take my package for the first time here just wanting to save myself the longer ride to the other UPS store I usually go too. Days later I had dropped off other packages (not at this Cerritos location) and I realized by the weekend those packages were already delivered to another state. I checked the package I had sent out to this Cerritos location and the package was still at their facility and not saying anything about had been transferred elsewhere. Mind you this package was being shipped to California and not far away. After one week it had been shipped out apparently and I thought oh finally it's getting to its destination. WELL I DIDNT count on the one receiving my package asking me if I had packaged it or someone else. I was confused because I dropped off my sealed brown box package on my own at home! She tells me that there was random things inside an apron, labeling tape and random magazines !!! I'm so mad the fact that it had taken so long that made me think that this facility opened my package and dumped stuff in there. I don't see why and don't understand why it took them so long for them to transfer my package. I should have read these reviews before even wanting to drop off things here but never again.I haven't had this issue in my usual UPS store but I learned my lesson - to just drive out a little farther out where it's more trustworthy than dealing with these type of people. read more

New owners! Much better service. That angry rude old Korean guy is no longer there. read more

My tip is my review. TL;DR 2 Stars Had to return a text book. Sometimes proximity overrules a decision to go to a different location that provides better customer service. In this case, I wasn't thinking clearly & decided to go to this location vs FedEx or even the old trustworthy USPS. My package was packed in a box that weighed less than 3 lbs(it was a loose leaf textbook). Cost- about $18. My jaw dropped. When asked why? Guy didn't really answer me. Seriously-SKIP this place. No customer service whatsoever. SYOY read more

The UPS Store - Shipping Centers Near Me - Cerritos, California

My go to UPS store for my business! They are phenomenal in every way possible. From the owner down to the employees. We appreciate every single on of you guys. Phenomenal Fleet LLC read more

Packing and shipping service in this store located in the strip mall next to the Ralph's. I had to ship some items to my sister in Oregon and I watched them pack them all into a box and they did a very conscientious job of packing; I was impressed. They even put a "fragile" sticker on the outside of the box - yeah, as if THAT will make the UPS guys handle it any gentler. I'm sure they will still kick and toss it around. The guys working here seemed stoic yet helpful. They seemed to warm up after I joked around with them. This location also has a few packing supplies and envelopes for purchase as well as mailbox rental. read more

The UPS Store - Shipping Centers Near Me - Cerritos, California

Customer service is the backbone of any business. It can make or break you. Or how about basic public relations or congeniality? The person (elderly bespectacled) who looks like the owner and took my box just to scan it for a drop-off had minus zero of all of the above. He seems like he does not want you there or your business. No wonder the location has almost no stars. read more

The UPS Store - Shipping Centers Near Me - Cerritos, California

Ever since we moved to Cerritos, this is our UPS Store. Customer service is amazing; and no matter what time of the day I go, they're always helpful! I love that I don't have to worry about packing and wrapping things, because they do all the work. So so convenient! read more

Love this UPS Store. Location is great, lots of parking, and the staff is friendly & efficient! I also love that there's not a lot of chit-chat. They just get things done! I drop off all my Amazon Returns here and today I utilized their Notary & Fax services. This is my go-to for all things UPS. A big thank you to the staff for always taking good care of me! read more

Always have a great experience with this UPS Store. Staff is always helpful and friendly. Service is quick. They also do notary. Big plus.

Staff are very caring and professional despite the craziness and amount of packages/people they deal with. Place is slammed with so many packages, thanks for taking care of my drop offs. read more

The UPS Store - I would love to support my local business but why would you close 10 minutes early? - Shipping Centers Near Me - Cerritos, California

Worst customer service I have ever seen. The employees there look upset that you even showed up with a package.

Friendly, quick, professional services! Helpful to package and provides answer to questions. read more

Excellent customer service Always super helpful and cutoff time for ground is still 6pm unlike Fedex that has recently changed it to 4.30 read more

I wrote a 1 star review of this location years ago based on limited interaction with one person so it wasn't too fair. I have used this location consistently for returns since then and never had any problems. Staff is fast and efficient quick in and out. Keep up the good work. read more

I came in looking to ship a package internationally. To be honest I thought it would be something so simple since I had the address ready. When I informed the individual what I wanted to do, I was presented with a blank stare. It's my first time shopping an item internationally, so I was nervous. They had to continue asking for help, when they circle backed with me they made me feel like I was in the wrong. To get that kind of reaction was very off putting. If you're unsure, say you don't know the next steps or get me someone that knows. No need to project on me. I was ready to pay the highest premium to get it to my destination asap but after that sour and awkward experience I'm going to go somewhere else that has someone who can confidently help me with better service. read more

I had to take a moment to share my excellent experience when shipping a couple of packages at this UPS store today. First of all I got to the store just before they were closing. I was greeted by 2 very friendly gentlemen who assured me they were still open and not to worry. I explained that I had to separate items to ship and that I needed boxes for them. The owner Brijesh told me it was no problem he would take care of everything for me. He boxed everything up gave me the best rate possible and even gave me a Triple A discount. We had a very pleasant conversation while he kept working and getting my packages ready to go. Excellent customer service with a friendly smile. Thank you Bfijesh for being so helpful and friendly, we need more customer service like this. read more

The UPS Store - Outside of store. - Shipping Centers Near Me - Cerritos, California

It was 5:57 PM when I walked in the store. They close at 6 PM. So I thought, whew! I just made it to drop off my Amazon return. Boy was I wrong! As soon as I walk in the door, the guy calls out to me with this snarky tone in his voice, "We're closed!" I replied, "But it's not 6 yet." To which he replied with a 'What's your problem?' look in his eyes, "Uh, ok" and very unapologetically said, "Sorry! Computers are shut down. You can come back tomorrow." No thank you! read more

I rarely put a bad review but Since new owner, mail has been distributed really late. Not consistent. There's also multiple workers on site so not sure what the issue is. If the "mail distributor" is not in, we won't receive mail until following day. I used to get mail every day no matter if it is junk or not, there was always something in my box. Last owner would go to USPS to pick up daily mail so mail will get distributed in a timely manner. Now I'm not sure what the process is. I only hope it gets better from here. Needs to be more organized and consistent. read more