My supplier shipped 90 individual packages via UPS Ground. Due to the complexity of the shipment, there were lots of issues such as 52 missing packages, etc. Dee Dee from the Customer Counter was great, she helped research the missing packages and it turned out that my supplier never actually sent them to UPS yet refused to take responsibility. Thanks to Dee Dee and her help, I was able to get all of the evidence needed to prove that UPS was not at fault and contact my bank to dispute. Thank you so much Dee Dee! read more

If I could give this place 0 stars I would. My husband's medication arrived at this facility on 7/16/26. There is no number to call to speak to a customer service rep, instead I got connected from another store to a representative that was outside of the county that I could barely understand. This medication is vital for his recovery from his bone marrow transplant and his doctor can't send another prescription out until UPS deems it as lost!!!! The customer service rep put blame on the shipper yet we received notification that it arrived at the Cerritos UPS facility.... If you there is someone in the US UPS that can help it would be greatly appreciated! read more

You can't get to a person except their call center in India. My package is at the UPS center, tracked as "delayed" but no new delivery date and no way to talk to anyone who can actually make anything happen. The "support" IN INDIA says you just have to wait patiently until they (yawn) let you know when they might (yawn) get around to sending it out. Poor service, even worse customer service. read more

Service "UPS Next Day Air Saver" Been missing packages for the pass month. Hopefully management sees this and figure things out. Package goes out for delivery and disappear after that. 5/24/2024 4th package gone!!!! June 5th update 1 of 4 packages stolen (iPhone 15 pro white) was activated. And that phone is now BLACKLISTED!!. Once the rest of the 3 phones gets sold and activated I will also get those blacklisted. read more

UPS Customer Counter - One day I'll get me package. It goes out for delivery and never seen again. Whoever has my route.. you guys are getting greedy. - Shipping Centers Near Me - Cerritos, California

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This the WORSTTTTT customer service ever. I missed my package the first time, I logged into UPS and paid a fee to have it shipped to a UPS location (near my house), turns out they shipped it to another city where there is a UPS warehouse. I called UPS and they told me to go to the UPS warehouse, I showed up and the person at the front typed my Tracking number and IMMEDIATELY told me my package is lost . And I said , "what, what do I do" and told me to file a claim. That UPS employee then put me on the phone with a "manager" and the manager went on to tell me that the UPS 1800 number is from another place and they don't know what they're talking about. And they told me that packages get lost at the warehouse all the time. And continued by explaining on their flaws which is why my package is lost. It's so frustrating showing up and immediately being told my package is lost and that small packages get lost all the time. Then being handed a phone to talk to a "manager" . I've worked customer care. And this is the second time I come here in like 4 years and BOTH TIMES HAVE BEEN THE WORSTTTTT CUSTOMER SERVICE EVER. They refused to call the driver who had my package, they refused to go check their back of their warehouse. And told me that small packages get lost all the time. read more

My parents kept missing the UPS delivery that required a signature, so I just went online to pay the $7.99 hold at a UPS Access Point. They're supposed to be open from 2-6 pm Mondays to Fridays. My mom arrived on a Wednesday at 4 pm- gate closed. I came by after work around 5 pm- gate was still closed. I walked over to a security guard and he stated that they've BEEN CLOSED due to Covid for several days now & not sure when they'll reopen. So... there's no one to cover?! I don't believe that. There's so many UPS employees clocking in for work next door & you're saying no one can cover for that 4 hours? That's crazy... I called customer service, twice, and all they could do was put in a message for me! Lol uhh if no one is working who will call me back? You'd think they would be more organized for such a big company... read more

I ordered a gift for Christmas, the package was dropped off at a random persons house, I got the company to reship their product and it got delivered to a different address that isn't my house. Two random houses not even on my block. Whoever the driver is must be under the influence because I've never had this happen before. Both packages came from this Cerritos UPS. These random houses aren't even on my block we have walked the neighborhood. Maybe the driver is leaving the packages at their friends homes ?! This is so wild to me. read more

I placed an order from Sephora for a Christmas gift. The UPS website states the item was delivered on 12/3/24 and posted a picture of the house delivered to. I never received my item and the house in the photo is not my house. I attempted to file a claim with UPS and they say I cannot file the claim. UPS takes no responsibilty and it appears they do not care about the customer. read more

UPS Customer Counter - This is not my house - Shipping Centers Near Me - Cerritos, California

UPS does not sends correct pickup information. Correct information does not appear online in my UPS account. UPS website is very poor, not providing daily updated pickup, tracking, and delivery information. On 5-24-25, Amazon created a UPS Amazon-product-return pickup for me. Amazon gave me a UPS tracking number for this pickup, and Amazon said the package would be picked up 5-26-25 by UPS . It was not. On 5-27-25, when I tried to get the correct pickup time on UPS website, it had no information. When I phoned UPS, I had to call 3 different people, 3 different times, to try to get pickup information. I was connected first to 2 different people in India. Next I was was connected to a person in Egypt. (1) All three people spoke broken English and I could not undertand them, so they had to keep repeating, very slowly. Each phone call took about 45 minutes as a result. (2) All three people contradicted each other about when my package would be picked up. One said it would be picked up Monday, one said Tuesday, and one said Wednesday. (3) All three people gave me different pickup information. One gave me a 10-hour pickup window, during which I had to be home. A second said I would receive a pickup time by email, but admitted UPS did not have my email. The third person promised UPS would phone me. All were wrong. WORST PICUP/DELIVERY SERVICE POSSIBLE. BE PREPARED TO WASTE TIME WITH NON-ENGLISH SPEAKERS WHO DO NOT KNOW WHAT IS GOING ON. read more

Wow so I can't go there to pick up my package after a driver done with their route anymore because they cut the hours. UPS use to be good, but now idk what happen to them give us consumers the ability to pick up a package due to the drivers can't get into the apartment gates. So pissed off last time was able to pick my package up after the driver done with their route at 8PM. Right now FedEx allows it. Man UPS is messed up plus My Choice Enrollment is bugged can't use that. I don't have a lot of time in the work I work a Full Time Job. read more

I swear this place just tells lies about delivering packages all day. Today they attempted delivery but im sitting at home the entire day and not one note or sign to be had that says they came to this door. This is not the 1st time the lied and said the attempted delivery. read more

This place is horrible I have been here a few times over the years and just to seem to get worst each year. So there is 25 people in front of me and during the first hour I only saw 3 people leave. So I went to check there is only 1 person working and it takes like 20 minutes per person. Don't drop off here and if you do t get your package send it back and have them reship your package. I am only here because the UPS driver kept saying he tried to deliver but I was there each time and if he was really here I would have a door tag saying he tried 3 separate times. This is just as bad as the post office!!!!! read more

UPS Customer Counter - Expect to wait at least 1 to 2 hours for pickup. - Shipping Centers Near Me - Cerritos, California

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Lost out important package and would not try and find even though we have a tracker. Our company does most of business with ups but now only fedex. read more

UPS Customer Counter - Package they "lost" - Shipping Centers Near Me - Cerritos, California

Why did you close this location? This was the best one in Cerritos and the employees are the best. Please bring it back for the public. All the other stores are in shopping centers, and it makes parking/moving large quantities of packages difficult in small parking lots. read more

I CANNOT BELIEVE how ILLITERATE these damn truck drivers are. How do you drop off packages for a living and not know the damn abbreviations for apartment and space. Apt = apartment; simple right. Spc = SPACE you damn idiots. Space like as in mobile home park space. Talkin about there's no apt # so you don't deliver my package. Not everyone in this world lives in apartments sweetie. I waited over an hour in line bc these damn bafoons don't know what a spc is. I hope y'all see this and include it in your next training bc I wasn't the only one waiting in line for the same issue. Sincerely, KAREN read more

UPS Customer Counter - Says no apt #. But there sure is a spc # - Shipping Centers Near Me - Cerritos, California

This Location stole two iPhones scheduled for delivery. Keep an eye on your employees.

Customer service is terrible and as lazy as can be. Called me and told me to pick up a package and once I arrived, they told me that my package was too difficult to retrieve and to come back Monday. Keep in mind I paid for overnight shipping. I now have a bad taste in my mouth for UPS. read more

I ordered a product costing $415 and they delivered my package to the wrong address, I call them and they say they will go and try and retrieve the package for me, I wait all day for a call back to not get one, I call back and they basically tell me it's not their problem and it would be on the shipper.. also saying since it was a written label the shipper probably wrote it not legible.. I drove 2 hours in traffic to go to the place it got delivered after getting off work and was able to receive my package without any issues from the resident.. what do you know, the package had MY address on it written clear as day a toddler would've been able to read it, so it indeed was ups problem bc it was a mess up on their end.. very poor customer service and accountability smh read more

I think UPS has Standards that they expect from their Drivers not anymore. In the last year the delivery driver who delivers from this hub to the North Downey area doesn't give a Rats A#@% about the customers, he throws fragile packages over the fence. If it's to heavy, he just won't delivery the box and leave you a barely filled out slip with little or no information where to pick up your package, so you spen an hr. Online to find out where my package can be. C'mon UPS Managers do your job and screen or review your drivers! read more

This by far is the nicest UPS I've ever been to. My husband and I were returning a rug and the lady made sure our rug was nicely packaged. Usually when I go to other UPS stores, other people are so stingy with their tape and strict on lending packaging supplies. I was so happy with their service and how nice everyone was. While driving out, I also notice another UPS guy helping an older lady access the lockers outside. (I understand it's their job but to see workers work hard is really rare these days) I am extremely pleased and appreciative of their service! read more

UPS Customer Counter - UPS worker to helping this older lady. - Shipping Centers Near Me - Cerritos, California

First of all I take my hat off to the 2 UPS employees who was working at the counter for package pickup. UPS needs to do better to help these employees the line was so long with everyone's new normal is ordering more items online. I was happy that it wasn't a hot day the area where we are required to wait and social distance show be covered. Also I had a issue on Friday where my name was put on a package that I didn't order, my package was left in a unsecured area at me apt. The drivers are no longer required to deliver to my actual apt. I asked for a supervisor to call me still waiting no one has reached out to me..... read more

This is not the nicest location of UPS but it gets the job done. I come here frequently due to it being the closest location from my house and the service is decent. There is ample parking and there is always a security guard by the entrance. The lines to pick an item up or drop off for mailing can be quite long but the workers tend to churn through the lines at a reasonable amount of time. Again, it is not the best place, but it is the most convenient for me. I will continue to visit for my shipping needs. read more

I stayed home all day yesterday without the promised delivery. late this afternoon I saw the UPS truck park in front of my townhouse from my upstairs bedroom. I saw the driver get out of his truck and I went downstairs. I went outside and I had a "Sorry we missed you" note on the screen door . No knock. My wife saw the driver too. I caught the driver as he came around the building and got my package. He said he knocked two times which he did not. The front door was open. The bedroom window was open right above the front door. read more

Within a two week time frame two of my separate packages were marked as delivered and signed for by the driver without him/her actually delivering them. I have a Ring doorbell camera that starts recording when motion is detected, and on both instances a UPS driver never came to my residence. After calling to inquire about the first package, an iPhone I got my father for Father's Day, it turned out the driver still had my package. Like what? Why would they scan, sign for, and mark my package as delivered and still have it in their possession? Makes no sense to me other than the obvious possibility of theft. It's hard enough to prove your package was never delivered as it is, but how am I supposed to provide evidence of your driver never showing up? A recording that captures nothing? Okay, I can do that if I have to. After a supervisor from this center in Cerritos called me and assured me I would receive my package. I said okay, where is it? Apparently they called the driver and he still had it. I could not believe this, even the supervisor was at a loss for words and had no explanation as to why it was marked as delivered and signed for by him, the driver. Shortly after our conversation, my package was on my doorstep. A $600+ phone just left on my porch without as much as a knock on the door or ring of the bell. This package required a signature by me, and me only. Fuming, I didn't even bother to call back and complain about how the driver just left the package and took off. I was just relieved my dad would get his gift on time. Not even two weeks later, I order something from Best Buy and it defaults to UPS shipping. Ah, here we go again. It didn't show who was shipping my item until I got the confirmation email, I was skeptical about go through with the delivery and thought about canceling my order and setting it up for pick up, but ironically it would've taken 10 days longer. So I wait. To my not so surprise, the day my package is scheduled to be delivered, it is once again scanned and signed for by the driver. Unbelievable. No notification from my Ring doorbell only the push notification saying it was delivered. Ridiculous. No UPS truck or driver in sight, mind you i was already smoking a cigarette on my porch so I basically caught them doing the same thing again. Insane. Shipment details literally state the driver signed for it and released it. But, to who? They were never on our street. UPS drivers are literally stealing packages with visible packaging. My Apple product came with a visible logo, so did the Best Buy packaging. There is no excuse for drivers to be signing for packages on behalf of recipients. It's a major inconvenience to have to go through the claim process and prove your package was never delivered as opposed to stolen. I will go out of my way to never use UPS as a shipping service and will cancel any future orders with any company if they are shipping it through UPS. I will also be filing a complaint with the Better Business Bureau so they can investigate the entire company. From customer service to the drivers on the frontlines, I have nothing good to say about this company. Stay away if you want your packages to arrive to their destination. read more

UPS Customer Counter - Iphone received by: "SOF." Drivers sign for what they want to keep or sell. - Shipping Centers Near Me - Cerritos, California

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This place is horrible!!! First off, why do they open so late? That is such an inconvenience. Also, the line is very long so be ready to wait at least an hour. Never again. read more

UPS Customer Counter - Long line! - Shipping Centers Near Me - Cerritos, California

Didn't receive my package on the correct day it was late and since the phone number is an automated system that doesn't help with customer service at all Most customers would rather speak to a manager in person instead of being put on automated voice message for customer service. read more

This place is USELESS...I'm so sick of hearing their excuses..."Deliveries are 5 days behind because of covid 19." REALLY? Fedex hasn't had any issues...The post office is running at most a day or two later than usual, but UPS? I've been waiting on an OVERNIGHT letter since MAY 18th. First it was getting bounced between Cerritos and Ontario for 9 days and now it appears LOST. OMG!! I am at a LOSS of how to describe the ineptness of this company. Their customer service is located in the freakin' Philippines. The agents there are also useless and they are LIARS. A supervisor from their call center in the Philippines advised me my letter was AVAILABLE for pick up at the Cerritos Station. I actually believed the "supervisor" because she kept me on hold for over an hour. I drove to Cerritos...stood in line for AN HOUR and guess what? NOTHING...NO FREAKING LETTER!! Then some yahoo at the counter tells me he's going to "call me back" of course that was over a week ago and NO ONE has called me. No one gives a flying F$#K about anyone or anything. It's like the world has stopped working because of Covid19...News Flash...this isn't the "end of the world." We live in the 21st century during the greatest time of technology...You can track people nowadays from satellites in outer space, but you guys can't find a letter that you had in your possession for TWO weeks before finally managing to LOSE it. You are an insult to the "overnight" mail delivery companies!! The ONLY reason I even used you is because I was FORCED to use you by the shipper. It's not so much you lost the item, it's your crummy, uncaring, service. No empathy, no apology, just useless, good for nothing excuses, company jargon, and in general not give a damn for anyone!!!! read more

Very poor communication and they don't know what they are doing. Made me wait an hour outside because of their poor communication.

If you have my item, and don't give it to me, I consider it theft. Most people would. I ordered a large piece of equipment for my home gym. It was due on 7/16/20. It arrived here at 5am and was "out for delivery" by 6:30 am....then it was marked as "out for delivery" at 11 am...but nothing came. Next day I get a notice apologizing for the lateness. 7/17/20, I see it is "out for delivery" again at 6:30 am, and again at around 11 am. Seems really odd. Nothing comes in. 7/18/20, still home all day cause there nowhere to go. waiting. Suddenly get a notification saying the items was delivered. Go out...nothing. UPS says it was delivered at 4:52pm, signed by "Jon." There's no Jon in my household. Spend the next few hours getting pushed around by UPS customer service. Saying it was delivered, and not letting me talk to someone to resolve the issue. Had to call Amazon directly. Their customer service person got me online with a UPS Employee right away. Turns out it was never delivered, the driver signed for it as "JON" and marked the item as delivered. Then they want me to drive down and pick it up when their employee clearly tried to deprive me of my property? Horrible service. read more

I've received 3 emails from UPS on delivery times. They miss a time slot then send another email for few hours later. What happened to UPS? They use to be the gold standard. Btw, I live in the city of the distribution center my package is coming from. They missed the time slot of the last email. read more

Paid express shipping for my package only to find out that it's been missorted and now delayed another 4 days....thats quite a miss sort. Be careful shipping with ups they have only thumbs for hands. read more

Arrived at location on Monday 1/03 at 3pm and the location says "Temporarily Closed". Lots of customers waiting around with no service. I called the UPS customer service line and they were absolutely useless. Told me to "wait for another 30-40 minutes", instead of looking into what was actually going on. Ended up waiting with no result. Came back the following day and same thing...location was "Temporarily Closed". Wasted 3 hours of my time. I drove 20 minutes to this location again for the 4th day in a row, and when I arrived an associate named Destiny was handing packages to 2 customers. When I walked up to the gate she quickly locked it and said "sorry we are short staffed" and walked away without attempting to help me. It's clear that good customer service is not a priority at this UPS location. read more

1 star is about three too many for this facility. Their drivers are pathetically unprofessional, failing to make any attempt at delivery before rerouting the packages to an Access Point that they didn't even bother to leave a door tag for. It is not the first time for this driver to do this. He has done it multiple times to my building in the past. I'm on oxygen and when I got the email that my delivery was delayed, while I was here waiting for him to come, so I ran the block and a half to the truck to find out what happened, and out of breath, struggling to breathe and find out, he then became aggressive and threatening to "fuck me up" because I wasn't "respecting" him-- how about respecting the customer who he screwed over by not attmepting the delivery before rerouting the package, as evidenced by the fact he didn't even leave a door tag. So I had the 14 packages I was waiting for over the next week returned to sender as I won't accept any UPS packages any longer while this "person" is a driver for my route. read more

Horrible experience. They closed due to a power outage (who doesn't have a generator now a days?) The lady working the door was very rude and didn't inform the line of people what was going on. Wasting a lot of people's time. I also need my package today. What a horribly managed place read more

This place sucks. If I could give them 0 stars I would. The customer service is horrible & they're only open from 2p-6p. What about the people that work during the day. BS. read more

Could I give 00000000 nooo sad, I want to think that Iam not crazy, that Iam not the only person that the UPS especially always have a problem for delivery the package because the door and door always said the same and I know the most worst that the company do nothing for change. read more

My experience with UPS has been great they are very professional and curtious. They are willing to help out and answer any questions with your shipping order read more

This UPS service center saved my butt for some important documents and items numerous times. It can hectic and they have a small window. however, you must call UPS and tell them the reason why your package is vital to you. The more important, the more harder the men in brown work for you. Believe me, it's true. UPS isn't the typical USPS worker. Despite the warehouse antics, these folks are serious. Come early so you don't have to wait but the advantage of being last in line is the event the truck your package is located in arrives later than the others. good luck. this is pick up only. no sending out stuff. read more

UPS Customer Counter - Shipping Centers Near Me - Cerritos, California

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Whatever you do, don't you use the locker Access Pick Up location to divert your package for pickup here. I paid extra for this service and waited on hold for literally 25 minutes before they could open the locker for me. My cell phone number they sent the notification to saying that my package was ready didn't work to open the locker. The barcode they sent to my phone and email didn't work to open the locker. My government issued Real ID with the address of the package didn't work to open the locker. Furthermore, THE EMPLOYEES INSIDE CAN'T WALK 30 YARDS AND JUST OPEN IT UP FOR YOU AFTER CHECKING YOUR ID. What a terrible service. The employees here are always cool, just a terrible, terrible corporate roll out of the access point locker BS. read more

I don't know why soo many people have had horrible experiences with UPS but I would say that mine went off quite smoothly. I wasn't home for a few days when I just reached Los Angeles from my trip. After I saw the notice of a package and failed attempts I called the number that was given on the paper. They gave me the address and said that I would just need to pick it up from the UPS center and not to forget to bring your ID so they know it's you. Found it through waze and got here in a jiffy, there was no wait at all and the person that helped me was super nice and happy. He knew it was an iPhone package and asked me what color I had gotten. Really didn't have any complaints he picked it up from the back and handed it to me within a few minutes. read more