I had a very important package needed to be delivered before the 4th of July. I paid extra for this expedited shipping for it to be here July 3rd. Earlier at 8am, I received a delivery update that my package was out for delivery and would expect it by the end of day. I stood him ALL day, waiting and waiting 5:53pm rolls around, no package. I checked the delivery status and it updates to "this package is being held for a future delivery date/ delivery will be rescheduled" NOT ON MY WATCH. I dialed that customer service number quicker than you could blink. After wasting time being directed to talk to someone in the Philippines with broken English, I demanded to speak to someone in the United States, in my area. Finally I got transferred to the Cerritos UPS center. The lady tracked down my package and told me it was never even loaded on the truck this morning. Are you kidding me...So the delivery updates are basically a lie and inaccurate. I demanded to receive my package and I would drive an hour to pick it up. The lady gave me a time for pick up later on that night, tried to make me feel "special" by saying they'd stay open just for me. LOL When I got to this center, there were four other people in line waiting to pick up their package themselves. Whatever, I got my package, so I'm cool now but don't let them deceive you by transferring your call out of country. read more

I don't know why soo many people have had horrible experiences with UPS but I would say that mine went off quite smoothly. I wasn't home for a few days when I just reached Los Angeles from my trip. After I saw the notice of a package and failed attempts I called the number that was given on the paper. They gave me the address and said that I would just need to pick it up from the UPS center and not to forget to bring your ID so they know it's you. Found it through waze and got here in a jiffy, there was no wait at all and the person that helped me was super nice and happy. He knew it was an iPhone package and asked me what color I had gotten. Really didn't have any complaints he picked it up from the back and handed it to me within a few minutes. read more

It says UPS on the building but it's more like the DMV. I didn't know I was competing in the "Wait Time Olympics". The only reason the line moved was because frustrated customers gave up and left. read more

Trash pure traaaaaaaaassssssh... how your drivers can't read and send my package to a whole other address and can't tell me what that address was read more

Said they tried to deliver but I was unavailable which is a lie. Never came to my apartment and never showed up on my security camera. UPS drivers are crap and liers! read more

One star review for UPS in general. Extremely poor shipment progress detail. Their "customer service" set up blocks any attempt to speak to a human being. I followed the recordings in hopes I'd be redirected to a human being. The call on UPS's end goes quiet then disconnects. AMAZON, not UPS, notified me that my shipment was received at the UPS center and it was received quite late in the day. So with no further updates, particularly not from UPS, I'm left to believe my shipment won't be delivered until Monday. I put a hold at location request to pick it up on Monday on my way home from work. For some reason they put my shipment out for delivery at 4:10 pm. The driver goes to attempt the delivery then stops the attempt, rightfully so. This could have all be avoided if UPS had half decent customer service. If there was a human being to speak with perhaps he or she (because there's only two genders) would have been mentioned to me that an attempt could still be made that late in the day even the trailer was received so late and I would not have requested a hold at location. When a customer is trying to get a hold of a representative don't have a feature to disconnect the customer. When a customer puts in a request to hold at the location don't do the opposite and attempt a delivery. It's very unfortunate that Yelp doesn't not offer a lower review than 1 Star. 1 Star is more than what UPS deserves, but I suppose it gets the point across. FedEx customer service is user friendly and they don't neglect the customer from getting through to a human being. Long Live FedEx! read more

If I could give negative five stars, it's exactly what they would deserve. Paid for 2nd day air from across the country, and everything was going well up until it arrived here. My package has been falsely shown as "out for delivery" three times and delayed multiple times. Shipping time should've taken a couple days, but it turns out to be almost two weeks. How is it possible that they're substantially slower than USPS? read more

This location is garbage you can probably tell by the rest of the reviews. Clearly a location where they don't think customer service is a valuable thing. Take your business anywhere else, I'd trust usps before these guys. Hopefully ups will take notice once I have my rep complain as well. read more

My package was supposed to be delivered last Friday. Driver didn't knock on door I was sitting 15 feet away from. Called the 800 number 3 times til they agreed to let me pick up the package after hours. Drove to pick it up, while the employees at the pick up area were exceptionally nice... the 800 number workers never bothered to place a hold on my package so I couldn't get it. They then said they would do a special Saturday delivery on the package and gave me a number to call and verify it was on the truck. Woke up early Saturday morning to verify it was and was told it was on there. Waited all day for nothing to show up. Called again at 5 to be told it never made it on a vehicle. Called the 800 number again and was assured it would arrive by 9. Nothing ever came. Repeatedly lied to, given the run around and had two days of my life wasted. Customer service has really gone downhill with UPS. Used to be one of my favorite delivery methods now I cringe when I see someone chooses to ship this way. Just awful. The only decent part of this experience were the staff on site, unfortunately their abilities have been so muzzled there isn't too much they can do within the system. Should really give them more ability to help customers and also maybe TRAIN YOUR AUXILIARY DRIVERS how to properly deliver a package and what to do after... read more

I would give zero stars if possible. UPS, your "guarantee" of delivery is worthless. You may think 1 day is no big deal, but when a concert ticket arrives late, that's a problem. Your employee working the counter tonight was lazy and uncaring. I had been trying to get a package all day. Three separate people had searched the system at noon, 3 p.m., and 5 p.m. People KNEW that package was trying to be found. Your employee at the La Mirada Center told me at 7:30 p.m. it had already been tossed in a trailer. Convenient timing as I arrived at the facility around 7:45. It now shows it wasn't scanned in until 8:12 p.m. which was AFTER I had spoken to the employee. He didn't want to put forth ANY effort to find my ticket. Now I have no ticket for the show. read more

Been coming here for almost 40 years to ship our packages & BJ is ALWAYS such a joy to see. She is very helpful and informed when it comes to shipping packages. read more

ABSOLUTE WORST UPS!!!!!!!!!!!!!!!!!!! They have horrible service! My package was never delivered to my home they just kept leaving the attempt notices. They didn't knock, they didn't ring the doorbell, they didn't even attempt to walk into the gate that's NEVER locked. This forced me to have to drive over to the facility to pick up my package which was also HORRIBLE! Then when you speak to a supervisor to complain they're even worst!!!! Job security must be all that's keeping these people employed because they are horrible. I would never deal with them if the vender didn't use them!!!! read more

Horrible Customer service by Alex. He was rude and trying to be sarcastic. Stick with Amazon if you can people everything with them is smooth.. UPS isn't it no more.. What can brown do for you? Make me upset that's for sure... They are difficult to deal with... read more

A different UPS location sent my package here without notifying me but once I went to pick it up at this Cerritos location, my negative experience completely changed. Everyone here was friendly and helpful. I wish I would've gotten their names! Definitely worth the drive for the great customer service they provide read more

DO NOT GO HERE if you are expecting good customer service! Not coming back to this drop off spot. (I would give zero stars) I asked if they could re-tape my box (I only had one strip going down & it's being delivered to Sweden)..and he said "it doesn't need it, it's fine." It's not fine. It was already coming off at home & that's why I asked to have it taped over. He added 2 SMALL pieces after saying he has delivered 200 boxes from his store...(he was complaining about me asking for more tape basically.) Bad customer service! I should have taken my box back and gone to my usual UPS spot because they really make sure everything is safe and secure. I never thought you would get bad service at a UPS store...(next time I'll read the reviews before trying another spot.) read more

Consider this a ZERO STAR REVIEW. WORST customer service EVER. like most of the previous reviews, i was scheduled to receive a package yesterday and waited all day for it, only to find a "you weren't home!" note around 4. i had taken the entire day off work to wait for this delivery and then it was all for nothing - since the driver chose to walk up to my front door and leave the note, but not knock and actually attempt to deliver the package. what the actual f***? how lazy can't you be??? i was FURIOUS. moving on, i tried to change the address to my work so i could sign for it today to no avail. tried to change the delivery time to no avail and would have had ADDED CHARGES to ensure that it would be delivered at a certain time. tried to get the pkg ready at Cerritos for pickup on MONDAY, to no avail, AND an unavailable/downed website. the customer service i've received is ABYSMAL. i had to go to Twitter and complain before i ever got a real person to assist me. what a shitshow. as someone who works in customer service, i will be telling all my friends, family, and clients to avoid all local UPS services, and will FOR SURE be contacting UPS Corporate to let them know of the absolute garbage fire they're paying to run in Cerritos. this many undelivered package reviews is absurd and a waste of customers' money and valuable time. thanks for nothing, UPS. you SUCK. read more

Terrible customer service. The employees were terse and abrasive, flaring out with irritation when asked what their COVID protocols were and refusing to print their own labels or even provide alternate options to resolve their unwillingness to take our package. read more

I am just appalled at the lack of customer service UPS demonstrates. They have absolutely no empathy. I ship a lot of packages. Over the last 5 months I've used ups about 12-15 times and out of those times, UPS has lost 3 of my packages. Luckily 2 were located, but they were delayed. The most recent package was lost and has yet to be found. I paid $85 for overnight shipping to ensure it arrived on time as i was supposed to be traveling internationally and a family member was mailing me my passport. All ups has done is open an investigation to put a trace on the package. It doesn't even seem like anyone is actively looking for the package. They won't provide me with any updates, they refer me to the store that the package was shipped from. So I wasn't able to go on my trip, and I'm out $150 for the cost of my passport, and $85 for the shipping. I will never use ups again and I will make sure everyone I know doesn't use UPS as well. Honestly i dont know how ups is in business because they have had to refund me for shipping 3 times. And If they've lost that many of my packages, i can't imagine how many packages are lost on a daily basis. Sad that you can pay that much in shipping and ups is that careless. read more

Worse customer service I've ever experienced, I waited for over 45 min. For a pick up There were approx 30 people in line and only 2 UPS employees working , with an I did not wanted to be here attitude. they were rude, unfriendly and supper slow. Now I know why FedEx and USPS are my preferred shipping vendor read more

I want 2 give no star Service is really poor Make u wait 4ever Tell u unfriendly Horrible I wanna use fedex or dhl when I go there 2 ship or pick up my items read more

Tracking number says out for delivery early morning on Friday, so I'm waiting for my package to arrive at 6:30 after they're closed it says deliver scheduled for Monday. Called the 800 number someone answers in a different country. Has no answers says someone called to put my package on hold for pick up. read more

This is probably the worst UPS location of them all. The sketchy behavior comes from the top-down, so obviously the management here is crap, which subsequently flows downstream to the jackass workers. First off, the drivers NEVER get in trouble for anything, so they pretty much do what they want. For my particular location at work, the driver is so lazy that he just drives by and decides that nobody is there, and won't leave a note or anything - just marks the log as "business closed." After 3 days of this crap, of course it is getting ready to be sent back, all the while I have no idea this is even happening. Nice. If you want to hold for pickup, you can't do it unless it is the NEXT day after. If you call to pick it up the same day that the fucktard does his fake delivery attempt, they will not let you. I guess they can't go get the box from the truck and bring it to the counter (too much work). Also, you have to call by I think 6pm to arrange this, and if you are on hold until 6:00:.0000001 you will not be allowed to get your stuff. And you MUST be in line between 8 and 8:30 pm or the gate nazi will completely not allow you to get your stuff. Basically in a nutshell, they do everything by the rules as much as they have to, but absolutely nothing more. Pretty much the antichrist of what customer service is. One time I waited all day for a super duper important next day air delivery (on a Friday). I had my back warehouse door open waiting and everything since I HAD to have this for the weekend. Never came, and when I called they said we were closed. They said this with some serious authority mind you. What a joke. So I wanted them to hold it for pickup. Again, this is not allowed on the same day. This a multi-thousand dollar shipment that the shipper spent over 500 dollars on for next day delivery, so they should probably make some sort of effort to get it here since THEY screwed up. I told her to have someone drive it out and deliver it. She says that if I was a volume customer, they'd do it, but I'm not, so they won't. Sort of belittling me in her own way to act like I'm not worthy. Well of course I hardly use you guys...you suck!!! If you ever have a problem, try some of these... 562 404 3200 562 404 3218 from these you can get transferred around enough to talk to someone that might actually be helpful. you can try 404 32xx randomly and call all different people in the place, eventually you will talk to someone who cares since not all of them are lazy and corrupt. I even had another client that worked at UPS in another state that requested UPS shipping to him for a purchase so that he could just get it at his station while he was at work (makes sense). I apologized and said we really don't use UPS because of all the issues, and I told him the stories of the various problems I had. He got kind of quiet and felt kind of bad, and then blatantly told me that UPS purposely has been training their staff to provide as little customer service as possible, in an effort to streamline operations and reduce costs. Yup, straight from the horse's mouth. I didn't need him to tell me this since I figured it out, but confirmation was quite reassuring to know that they legitimately suck beyond all holy hell. I have more stories, but why bother telling them. My only reason for this post is to help all of you in yelpland to know their stupid rules about holding for pickup, and the 8 to 8:30 pickup nazi. Plus don't bother complaining, nobody cares and nobody will ever get in trouble. UPS go to hell!!! read more

Terrible, terrible, terrible service... I'm writing this review as I sit on hold, which I have been for at least seven minutes, no exaggeration. Today, a package was supposed to be delivered. A little history: the driver NEVER knocks on our door when we have a package unless it requires signature; so we always have packages sitting for hours before knowing we have anything. Today, IF he knocked, which I'll give him the benefit of the doubt and say he did, he didn't knock loud or long and definitely did not use the prominently placed door bell because yet again despite being home all-day, I have a sticky on the door. I call customer service to just schedule a pick-up and file a formal complaint because this guy is ridiculous. The first girl doesn't schedule my pick-up OR file the complaint. I call back about an hour later since she said I just get a call-back by then, omitting the complaint this time, because I just want my damn package; the pick-up is "scheduled," but the incompetent workers at the location that's supposed to call me (same one of the driver obviously) never does so. I call back AGAIN, asking just let me know if they're open, I'll just go down there; a) the girl doesn't know the latest they'll take a walk-in for a package and b) says she doesn't have a way of getting in touch with them. So here I sit, on hold for a supervisor, for what reason I don't know; I'm simply looking for a phone number or a person who can tell me yes they're open or no they're not. I always will use FedEx based on this experience. This may even prevent me placing an order with a merchant who refuses to use FedEx. read more

My testimony as to how lazy the drivers at UPS 13233 Moore St, Cerritos, CA 90703 are. Left all 3 notices (including final) on my door in 1 visit. Now the package I paid for is being returned, and there is nothing I can do. Sadly, I WAS HOME when he/she claimed they made the first attempt. Straight up liars, with no regard for customer service. This is the 3rd time they've done this to me. Enjoy the review UPS 13233 Moore St, Cerritos, CA 90703 You've earned it! read more

UPS drivers in Cerritos are thieves. Awaited the arrival of a package: 19" monitor. Worked @ home. Front door open. Stared outside the very moment the UPS tracking system updated that the driver left package "under a pot" because no one home. I was staring out the front door and saw no one. Basically, the driver stole my package. I call up UPS and complain, but once they hear that I'm the receiver, they shut their hearing off. I have to call the merchant and have the merchant complain. The drivers are thieves. This isn't an isolated incident. Many high profile cases, and many similar cases from friends and associates. UPS needs to be held to accountability for the crooks that they hire. read more

I ordered s DVD from Target.com it was shipped from Anaheim,CA going to Long Beach, CA. on 11/02/2019. So why is my package currently in Rhode island? With a revised delivery date of 11/13/2019. So I called to complain and was basically told they didn't care. I learned that the customer service representative was located in Central America. I asked him to connect me with someone I the United States and him couldn't do that. read more

Three Thumbs DOWN! The package - of LIVE TROPICAL FISH - was guaranteed by 10:30AM. I was at home until 11am. The package did not show up on UPS MyChoice calendar anyways, so it looked like they would not attempt till tomorrow. Well, I get home from the store at 11:30am and there an info notice! When I call in, they have a time stamp that delivery was attempted 10:23am. Liars. I call UPS to request redelivery. They say no I have to rive to another city (from LBC to Cerritos to pick it up. The rep says wait till 7pm because that's when the drivers bring the trucks back by. I ask for a number to the facility and they say there is no number in that building. Liars. Well, I came over for 6:30pm just to be half hour early. The doors are all locked and the lady leaving says they CLOSED AT 6PM! LIARS! The fish will be DEAD by tomorrow and I call and tell them send the box of fish back to the shipper since you won't let me pick them up. UPS I bet you have ALOT more blood on your hands than just this one shipment, shame on UPS big time. read more

Horrible. In general, UPS drivers--over the dozen or so times that a package has been sent to me via UPS--never even attempt to buzz the my condo complex front door (which connects to my cell phone whether I'm home or not). Instead, they leave those annoying sticky notes that lie and say that no one was available. Thus, 100% of the time UPS "delivers" something to my door, I end up having to go to a center to pick up the package myself. Specifically (to this UPS center), pretty much some of the worst customer service ever. I walked in and waited 5 minutes before anyone even looked in my direction. There were two employees behind the counters, two customers, and another employee who might have been on break but was out on the lobby floor -- he was bantering with one of the employees about how he was going to go take a nap, and then he got on his cell to make a personal call. Again, five minutes before any acknowledgment that I had walked in the door. When one of the women behind the counter finally walked over to me, she wasn't exactly overtly rude or grouchy--but she didn't even make eye contact and barely said hello. When she came back from looking for my package, she punched in some keys on the console, then shoved the signature device in my direction--literally without a word. Since I had been through this rigmarole a dozen or so times before, I understood that I was supposed to sign, so I did, and tried to cheerily say, "Thanks!"...no response. After I finished opening my package, I contemplated writing a Yelp review but then decided to just put it all behind me, grateful to get out of there. (Meanwhile, the other female employee is bantering with a customer about how the company never shows them any love.) An hour later, I get a voicemail that says I left my package at the front desk. Confused, I returned the call. The gentleman who had called me couldn't explain to me whether I had left the package or if there was another package or what...so he transfers me to the front desk. One of the female employees answers and tells me that she has a long line of customers and that she'll have to call me back. An hour passes, no call. I call back, and they explain that they will call me after they close. I reply, "But if you call me AFTER you close, how can I pick up the package if there's really still one there?" To bring this whole nonsensical account to a conclusion, the woman finally calls back and explains that she found an envelope in the TRASH CAN (where I had thrown it away after opening my package) and that there was NOTHING in it. So the moral of the story is, Team UPS is (a) lazy in delivering packages to the door, (b) inept at welcoming customers when they come to pick up packages at the center, and (c) incompetent in deciphering what is a package versus an empty envelope that has been left in a trash receptacle. Good luck with that business model, UPS. Oh, and for anyone who wants to send me anything, try email or the US Post Office, please. read more

Horrible experience EVERY SINGLE TIME! I never receive my packages at my door. The following is how I've obtained my packages 1) Having to chase down multiple trucks asking if they had my parcel 2) Drive 40 minutes out of my way to pick it up at the UPS warehouse 3) Yelling at customer service center reps. in order to find the location of my package which was supposed to be overnighted, which the driver claimed to deliver during the time I was waiting on my stoop. He had flat out skipped even attempting to deliver my package and just assumed I wouldn't be home. Boy ohh Boy was that the best experience yet! OVERALL ADVICE DO NOT USE UPS TO SEND PACKAGES!!! read more

Complete and utter incompetence. Was expecting a package I paid extra to have shipped 2nd day air and was following the status closely online. Supposedly the package was "delivered" around 3pm. My wife was home and no one rang the bell or knocked and there was no package anywhere. The status was actually listed as "Delivered - Other: released" Not "left at door" or anything like that. It was also "delivered" to the wrong city. First, the rep I spoke to that night told me it had been delivered and signed for and that the "other:released" was used for "security purposes". So I was lied to twice right off the bat. He (Luis C) told me there was nothing he could do and I had to take it up with the shipper. I have since found out that "other: released" is UPS-speak for "something happened and we cant find the package". I myself couldnt file a claim, I had to get the shipper to do it. The "trace" inexplicably took over a week and involved someone coming out to look around our doorstep (seriously, you think we were stepping over it for 9 days???) and having us sign a document saying we never received it. No one at UPS can explain to me where the package was left or who signed for it. If one looks at UPS' facebook page, you can see story after story of packages vanishing mysteriously while in the possession of the driver. AVOID AT ALL COSTS!!! read more

UPS Customer Center, 13233 Moore St, Cerritos, Ca., I have used this UPS for many years, they used to have very good service, until my experience November 2012. I live approximately 20 miles from this location. So if I miss a delivery to my home, I must drive a round trip distance of 40 miles to retrieve. I did not mind if I am expecting more than one package, because I don't like playing cat and mouse with the driver's arrival times vs when I am at home. Nov, 2012 , I ordered two packages, both packages I called their 800 toll free number and asked them to hold them. The computer asked me for available pick up dates, I thought everything was fine. However, when I drove to UPS Customer Service Center in Cerritos , to pick them up, I was told that the packages were sent back to the sender THE VERY NEXT DAY after they were delivered ! Regardless of what the computer arrangements had arranged for me ! I strongly do not recommend this location. I was told that NOW UPS does allow customers to have their packages delivered to their smaller UPS retail store franchise locations. When I called the retailer to intercept the packages, the merchandise was put back on the shelves and I lost the opportunity to have them. If it were a business situation, it could have turned into a legal nightmare. read more

I have had nothing but poor experiences with UPS. WE as consumers pay for shipping...THey as the company do what THE HELL THEY WANT!?!.. THe UPs driver recently was to deliver a package. We were home all day with a visible address in the front of our house. THe package that was to be delivered, needed to be signed for. THe driver chose not to knock on the door. I guess his "attempt to deliver" was leaving the post it on the mailbox, that he would come the next day. I called UPS to express my concern, that the ATTEMPTwas weak..or not at all. UPS apologized as they usually do, and of course the package came the following day. THEN.. a second package was to be delivered to the same address, just a few days later. THe package was next day air saver. to arrive at a business by 3, and a residence by 7!.. SO i tracked the package all day, called UPS several times to verify the address (which was correct). TO be told that the package is on route and that deliveries can be later than 7!..ok, So ..I wait and wait..logged on to UPS on my phone and online on my laptop/..refreshing my screen every few seconds THen aat 7:45 pm..THere is an update that says adress incorrect, looking for address, I call immediately, to be told..."Sorry, there is nothing that can be done at this time" I said the system says driver in route, looking for address, and I am providing you the address"... This is a sorry ass bunch of people who work at U[PS....One entity where we as consumers pay with a certain expectation, and never get what is promised! so i have been placed on hold, for 40 minutes or longer, lied to and hung up on and still no package at 8:30pm... I am online with supervisors (yea riite)..and all of the above...same sorry ass excuses..and hold musIC UPS SUCKS A DRY ONE! read more

THIS IS THE 2ND TIME UPS MESSED UP! If I could give them 0 stars, I would! During Black Friday, I ordered $100 worth of merchandise and the status said it was delivered. I called the location and they said the delivery guy left it in front of the door. BS! Nothing in front of my door and we were home all day. I just ordered a new laptop, case, and memory card (all over $400) and the status said "delivered". My husband was home all day and he was concerned that no one had knocked of the door or anything, so he called and one guy said the delivery guy left it under the mat. My next door neighbor has a mat, I don't! We asked our neighbor if they had a package that was mine and they said no. I'm so fed up with my things being delivered to the wrong door/stolen. So irresponsible and disorganized. I need my laptop for a business trip that I'm going on in 3 days and UPS managed to ruin my week. Thanks, but no thanks! read more

Every single time...they never come up to my apartment even when there is an elevator right next to the mailbox...how lazy and incompetent can you get? Jesus Christ these workers are horrible. Now I have to drive from long beach to Cerritos to pick it up. Why even use two day shipping if I have to pick it up?? I even posted a post it note on my mailbox too. And they're not even suppose to attach anything on my mailbox but they leave a notice anyways. Really? You can't go up for 5 mins? Stupid, idiotic, lazy ass, incompetent, dumb, and all the above delivery workers. Why the hell am I stuck with these idiots.... read more

UPS Customer Counter - I put this on my mail. Still didn't get my package. How lazy can you get??? - Shipping Centers Near Me - Cerritos, California

UPS must hire the most idiotic and retarded delivery drivers. I didn't have a bad experience with them until recently. In early December, I ordered a DSLR camera lens. Checked the status of the order and it was "Out for Delivery." Yeah it was out for delivery status for the next 3 days, so I called UPS. They pretty much tell me the package is "lost"(probably stolen by one of their drivers). So I paid nearly half a grand for this lens, and have nothing to show for it. I'm still waiting on UPS to officially state that the package was lost, and re-credit the store I purchased the lens from. Fast forward to late December, early January of 2013, I purchased a couple of items from Amazon. One item being a can of 3M silicon lubricant, and another item being a Casio personal music keyboard. I check the status of my order for the 3M can, and it showed delivered on Jan 3rd 2013 @ approx 3:00 PM. Someone was home all day, and never even got a door knock. I never received my package, yet it showed delivered. So I call UPS customer service and they pretty much say... "Sorry, the driver delivered it to your address... you're @$$ed out, and that I should re-check my porch area, as these delivery drivers can be creative in where they place the packages. Then call Amazon if you can't find it." Ok so I call Amazon, and they apologized and sent another replacement right away. Then today 01/04/2013, my keyboard, shows delivered in the package status tracking at 3:19pm. I received NOTHING. I was home all day. I call UPS literally 30 minutes after my package was supposedly "delivered", and they tell me that the driver delivered the package. I start to get pissed off and begin to tell them everything that's happened. I demanded to know who the driver was that delivered both my packages and they didn't know. What??? Really?!?! No accountability. So they said that they would contact the center where the delivery originated from. They told me that they would contact me within the hour, and if they didn't to call them back. Well, an hour and a half passed with no phone call, so I call customer service back. They apologize and tell me that they're usually pretty good with calling customers back. I asked for the number for my regional UPS center and they said they didn't have it... that all they could do is send them another message. So they apparently sent another message, and I am now sitting here typing this waiting for my phone call. This is ridiculous. What kind of imbeciles do they hire?!?! To just drop off a package in front of a door to which they don't even verify the address!?!? I'm sorry that Amazon continues to use UPS to ship their products. I've also filed a complaint with Amazon regarding UPS' horrible service. read more

How come all of a sudden it takes 2 days or more to deliver from Arizona via UPS Ground? I can't AFFORD to pay the highway robbery prices they quote for 2 day or overnight. It's 5 times the price of Ground! And in the last 10 years I've been ordering from this company in Arizona it always has arrived within one day of shipping. You would think UPS would be concerned with my complaint or at the very least civil to me. But just getting a hold of someone in Cerritos is nearly impossible, let alone talking with someone courteous. The amount of time I've wasted just going through their calling center maze is ridiculous and not at all customer-friendly. Being put on hold for over 10 minutes and being told oh well, they don't have to deliver technically for 5 days with UPS Ground is just not the way you keep customers. I'm switching to any other carrier option other than UPS when ordering all my products in the future. read more

In Short UPS sucks...I always try to choose an alternate shipping company if I have the choice. Its not just cerritos, its the whole UPS company. In Long UPS sucks. Even UPS-owned companies suck. Ive had more problems with this company than I care to remember...I used a UPS owned company to move to san fran years ago...packed cargo, secured it and waited. It came- on palettes, unpacked, and mostly broken. The delivery guy would not let me unload my own things, then proceeded to drop my computer off the truck while I watched (not unintentionally). The UPS owned company offered me 10cents per pound (so a little less than a buck for my new pc tower and another 20 cents for my monitor. I hate them. Yesterday I waited all damn day for a package that never came, and now I get to go and pick it up in cerritos. I have been once before and it took forever.... I don't look forward to this. I hate UPS...if you have a choice between them and anyone else....go with anyone else!!!!!! read more

Worst customer service ever and business ever!!!They lost my medication! I have called multiple times and they refuse to tell me if they found it or not! My insurance won't let me get another refill because it is too soon but they won't even give me any information to get an emergency refill to give my insurance! If I could give ZERO stars I would! read more

Worst customer service ever. I paid for 2 day shipping on an important item I needed for work. The item was supposed to arrive on Tuesday and since I knew I wouldn't be home I left a note on my door asking the driver to leave the package with my neighbor. I got home Tuesday to find a "missed delivery" slip on my door. Wednesday I asked my sister to go by my home and get the package for me. She got to my house right as the delivery guy was leaving and he wouldn't give her the package. Thursday I left ANOTHER note with my full name, info, asking them to PLEASE deliver the package next door. I got home and there was no missed delivery slip, no package, no sign that UPS had been there at all. So I checked the online tracker and see "final delivery attempt failed. 12:44pm Thursday." I got home at 1pm and my note was still on the door! So I called customer service and was told that if I want the package delivered to my home then I have to pay an additional fee, otherwise I have to go to the facility 3 cities over from where I live to pick it up. And of course if I want them to send it to the facility ACROSS THE STREET from my home, that's also an additional fee. I asked if the driver could just come back since he was just there 15 minutes ago, "That's at the driver's discretion, but not likely." So the driver IGNORES notes saying to deliver it right next door and now it's up to his discretion whether or not he wants to do his job?? Then he tells me that they'll only hold it at the Cerritos facility for 5 days (not business days, FIVE DAYS) then they're returning it to the sender and of course he had a piss poor attitude the entire time like I was bothering him by expecting services that I already paid for. So I now have to take off work to go and pick up a package that I paid a STUPID amount of money for it to be shipped via 2 day delivery and now the materials I need in that package are a week late which in turn makes my entire project a week late. I will NEVER be using this company again. Even the Post Office has better customer service than these guys. read more

this place is pretty bad! I've had to stop by here a few times during late afternoons to drop of packages to be sent. They usually have one guy doing shipments and receiving, but if I'm there will be two guys, one doing each. Still, even though there aren't too many customers, they take their sweet time. When the first customer in line has packages that needs documents filled out, they just twiddle their thumbs after giving the instructions to the customer, when they could have asked if there's any customers that are just dropping off. When I came by, all i needed to do was drop of the package. All they need to do was scan it in the system, something they could have done in about 2 seconds. BLEH! Management needs to do something about this place. The organization here is pretty bad. read more