Great experience at A-1 Self Storage, 9893 Riverford Rd location. The facility is very clean,…read morespacious, and well maintained. Lace was amazing, very kind, friendly, and helpful from the moment we walked in. She took the time to explain all the pricing and options clearly and answered all of our questions without making us feel rushed. She was very informative and made the whole process quick and easy. Great customer service all around. Definitely recommend A-1 Self Storage!

Super fast and professional process, easy access, extended access hours for storage units and the…read moreoffice is open 7 days a week. Helpful staff, great storage areas!

Elizabeth was extraordinary in helping me get the right space at a price commensurate with the…read morequality of StorQuest. Dana and Elizabeth were a pleasure to work with and knew how to provide the best in customer service. Your location, facility, and your climate controlled storage looks to me to be the best in the area. Thank you Elizabeth and Dana for being the face of StorQuest in La Mesa. I highly recommend your service and your quality storage! Five Stars well deserved. Thank you indeed!

This Storage facility sets the bar high for all other storage facilities. Firstly, Mars is the…read more textbook definition of exceptional Customer Service. I not only was impressed with how i was greeted, but how he did not hurry the customers he was already assisting when I arrived. Mars then promptly attended to me when he was finished with the first customers ahead of me. Mars proficiently answered all of my questions then gave me a quick tour of the facility as he led me to the unit that best suited my needs. The first thing I noticed was the clean, pleasant smell of the building interior, almost Hotel-like. Very fair prices and complete breakdown and explanation of move-in and future charges rounded out my perfect transaction experience. We all agree that moving is a total pain, but discovering StorQuest made it a little less unpleasant. Thanks a million Mars!!!

Needed boxes and thankfully they had plenty to choose from! Great customer service, highly…read morerecommend and will be back. Thank you!

I have nothing but great things to say about this place. Anyone I've ever had contact with has…read morealwyas been top notch with their customer service. I've had a unit here for probably about 10 years and have never had any kind of issues. Recently, I needed a second unit for a short term lease. When I showed up there about 15 minutes before they closed, Cassandra was more than willing to help me with what I needed. Her kindness and willingness to get the job done was amazing. With it being closing time, I'm sure she was ready to go home, but she never made me feel rushed. She went and showed me where the unit was and switched out the locks so I was able to start putting stuff in it right away. Amazing service!! She was even super kind to my 9 year old son and I loved that!!!

Amazing Customer Service by Natasha she is kind and always willing to help. Thank You for all your…read morehelp and for always making us feel welcome.

This is a lot, but the amount of frustration has been absolutely ridiculous and unnecessary. Short…read morestory do not use Public Storage!! Do not use the Orange Door Insurance!!! May 2024 Reservation for a unit at Public Storage at 3750 Williow Glen Dr was made. Dawn was very helpful and patient while we set up the account. She is absolutely the only good thing about this location. May 27th, 2025 Last time we were able to enter the storage unit without any issues. End of June 2025 Went in to get luggage and a few other things and we noticed the lock was stuck. Reported it to personnel. Kept going every couple of weeks to keep trying lock without any luck and would report it to personnel when someone happened to be there. August 28th, 2025 Reported it once more with the cleaning personnel. She tried the lock as well and she called management to report the lock not working. Manager office said they already had a report of lock failure and request for a locksmith to come cut lock and for it to be replaced. She took down our phone number again and said someone would call us to let know when locksmith would be over in case, we wanted to be present. September 13th, 2025 Went to unit to see if anything had been done. No one at the office. There is rarely anybody at this location September 16th, 2025 Daughter called to set up appointment for follow up on locksmith request. Upon second call with Public Storage, we were told that the lock had already been replaced on September 11th and that we can come in to get new keys. Nobody had called, emailed or smoked signal to update us about the locksmith coming over and the lock being replaced until we called. Made an appointment for Saturday, September 20th at 10:30am at get keys. September 20th, 2025 Went in for appointment, got keys from front desk and when we opened the unit, we noticed things were moved around, boxes with clothes and shoes were ransacked. Furniture was moved around from originally placed. Noticed items were missing. We were told to proceed with police report for stolen items and then file with Public Storage. October 22nd, 2025 Police Report was scanned and submitted with a list of stolen items for the Orange Door Storage Insurance claim. Again, filing a claim was easy. Assigned an agent Erica Garcia and a claim number. At this point we start playing phone tag. Multiple messages were left and no call backs. We went from Erica to Jay to Kevin, no updates, no callbacks, no help whatsoever. Weeks of phone tag to be finally told that our insurance claim has been denied because we do not have any proof that the lock was tampered with. Now the obvious thing would be checking the security cameras, right? Cameras are everywhere; there is one by our unit. According to the sheriff deputy who took our call Public Storage tapes over any surveillance footage and there is no way to get any footage that fits our timeline (conveniently) because it's not like we weren't actively trying to get this lock replaced. So, there you have it folks, you pay on time, you pay extra for the insurance and Public Storage keeps you from your personal items for weeks and months all to ultimately fail at the one service they claim to provide. "We'll treat your stuff like it's our stuff" I guess that means take YOUR stuff when THEY want it

Other than the cart to put things in and out of units upstairs not being available on a few times…read morewe needed it, the place met our needs. The staff is friendly and helpful. The price was fair for the size of unit we rented.

I just noticed that the Staxup on Woodside raised the rent on my mom's unit by around 25%. It went…read morefrom $355 to $400 with almost no notice. Stay away from this place.

Friendly and easy going staff. Competitive rates and clean storage units. Not the best physical…read morelocation(off greenfield) but haven't had any issues with that. They have great security and friendly tenants. The couple who manages the facility are wonderful!

I find this place very clean and safe. Easy access to units, I would recommend this Storage…read morefacility to friends and family.

never using this storage space again. impossible to get a hold of the customer service, and even…read morepaying all my fees including 24/7 access I still couldn't get into my storage Space.

I'll add to the list of trashy customer service... wanted to upgrade to a bigger unit and they are…read moretelling me I have to pay my current payment to negotiate a bigger unit, I'll gladly pay and move on to a better facility not one that demands and controls you. Also tweakerville watch out lmao Doors are broke and not safely secured.

Disorganized and inefficient. I was there for 2 hours to do the paperwork for a unit I reserved…read moreonline and still was not able to move my truckload of stuff in. I was forced to come back the next day. Then I was told I would not be able to get the $12 additional for rental insurance refunded, even though I purchased my own policy during the delay. I gave up at that point and canceled the transaction. There are lots of storage units in the area and this place was just too difficult to deal with.

사용해보니 가격대비 너무 좋아요!! 특히 1층이라서 상품 상하차가 넘 좋더라구요…read more추천드립니다 저는 Cuckoo San Diego 지점을 운영하는 사람이라서 두개의 창고를 임대하여 쓰고 있습니다