Crystal has been very helpful in making our sedition to use this location. She's been very friendly…read moreand pleasant. She answered all of our questions and concerns. We will definitely be referring our friends to Crystal. Thank you Vicki

The worst. Not 1st time user friendly. There was no clear instructions on how to close storage…read moreunit. I moved out on the 28th. But the office was closed no one answered the phone nor called me back, and on top of that app was down. So come the 1st I was notified that the lock needs to be off. I took the lock off and they charged my the whole month of October. Would not help me at all instead threaten me if I did not pay it by the 6th I would be charged a late fee and the 10th they would report it to my credit and transfer it to a collection agency.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Movers did a very good job was very careful with my furniture. Excellent job. I recommend this…read moreplace!

I should've listened to the reviews on this company that were so low. Unfortunately, we were in a…read morepinch needed to move quickly after another moving company canceled. I spoke with someone on the phone who gave a low quote, had immediate availability, and I understood the terms of the quote which were they charge a full hour just to come to your house for travel and then a two hour minimum. Our move went two hours over the minimum. This was not helped by the fact that they insisted on taking their time to wrap everything in plastic wrap even when we had some cheap stuff that we said just throw it on the truck we don't care, and disassembling things that really didn't require it. Our house was only 900 square feet and we did not have all that much and were moving less than a mile away, not across the state or country. We had to finally stop them and say this is getting to be too long and decided to dismount and move our TVs and bed frames by ourselves the next day. We were fine with paying for the extra two hours. Then comes the surprise: A $400 FEE FOR MATERIALS. What materials? Plastic wrap and packaging tape, and I suppose depreciation on their moving blankets? Seriously folks, this company will get you one way or another. Make sure that you have wrapped up everything yourself. Their workers were personable and hard-working, but the business model here is to ensure you go over the two hour minimum and to charge an exorbitant rate for materials. Do not be deceived on the phone when making the initial appointment by their very knowledgeable and reassuring booking staff. That's why I thought a two star rating must have been a mistake. I was talking to a real person. The text messages that were sent seemed to have prepackaged responses and I ask if I was talking to a bot they said no. They claimed their Yelp rating is low because they "don't pay for reviews like other companies." Well, I'm a real customer and have paid dearly to provide you, the unwitting consumer, with this review. Moving is stressful enough. Getting ripped off is just insult to injury. Their phone number will come up as spam on your phone, and if you've made it this far reading this review, you can understand why. If you're desperate and have lots of cash to burn, this company will be great. However, avoid if you can!

They NEED to clean up their website. I went looking for moving help under their website and ended…read moreup with a virus on my computer. So, I went to the store directly to get help making a reservation. I was met with glassy-eyed stares and excuses about how they can't recommend anyone. So I asked for phone numbers for several moving help sites, specifically what they already had on their website. Again, glassy-eyed stares and excuses about how they can't recommend anyone and how their site doesn't list phone numbers. Even one who appeared to be a shift manager was like, sorry, he had no experience in the moving help part of their business. Another customer came in while I was trying to be helped and I was dropped like a hot potato. Totally ignored. Four guys at the counter and no one even looked in my direction. Even the guy who came in after me eventually had to get behind the counter and direct them on how to help them with his issue (he was missing boxes from his order). Do yourself a favor and look for help that's older. As in, not kids hanging out until payday. Now, I've found help, but the help can't get uhaul to find my pod even though uhaul let me know it was already there! With a pod number and everything! The current help is NOT suited for that kind of work!

I have two units here. They put my payment on one unit. Easy fix right, NO! The only one who can…read morefix it is the district manager Katrina. I paid early but now after 3 weeks of me calling, emailing and going to the facility, Katrina still has not called me back or corrected the problem. Now they are threatening to sell my stuff. Poor communication. Over worked staff. Lazy management.

I used this storage facility for my boat and trailer over the summer this year so I cannot attest…read moreto the locked units only the outdoor spots and customer service. First I'd like to point out that for someone living in East Baltimore the location is fantastic. I'm in Fells Point and this was the closest and most convenient facility available with large outdoor storage. I had many small disasters the past year keeping my boat in the water so I decided to keep it on the trailer and launch as needed this year. The facility is maybe a mile and a half from the Canton War Memorial boat ramp, about as convenient as possible in the city. I could hook up my trailer and have the boat in the water in 15 minutes if all went well. The facility itself is clean, well kept, safe and secure. Shane and his wife, who run this storage facility, went above and beyond the expected level of customer service. I was having some repairs done in the spring that were taking weeks longer than expected. They held my spot on my word alone that I'd be leasing a space and were completely accommodating when I ran into problems and delays getting the boat and trailer there as planned. My trailer slightly exceeded the facility limits on length for outdoor spaces but they made it work anyway, without any hassle at all. Also, since I'd be bringing the boat back and forth on a regular basis they moved things around and found me a spot where I could easily pull the trailer in and out without being blocked by other vehicles. Anyone who's towed a trailer knows how much of a hassle backing in and out of tight spaces can be and they were eager to make my use of the facility as painless as possible. I have since moved my boat to an indoor boatel that is MASSIVELY more expensive and any bending of the rules or requests for special consideration are treated as a person affront to their business. Nothing like the family style operation at Self Storage Plus. It's refreshing that there are still some places that consider making the customer happy priority number 1. If you're looking for a storage facility in the city as far as I'm concerned there is no other choice.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

Great Place!! Thanks for you courteous service!…read more Prices are Great and the Service can not be beat!

I have never used public storage before but the entire experience from booking, reserving a spot,…read moresecurity and even the payment process was seamless.

If I could give zero stars I would. I rented a storage unit less than a month. I went back in to…read morefind my winter coat, low & behold mice, rat droppings everywhere! To make a long story short, Beware don't rent from them!!!!

From the owner: With 30+ years of experience managing multiple self storage Baltimore locations, Self StorageOne is…read morethe leading privately owned self storage company in the greater Baltimore, MD area and offers a variety of services and conveniences for our clients to take advantage of, such as being able to reserve units online and setting up truck rentals. Whether you're moving, cleaning up the house, or want to free up some space by putting tools,supplies, or household goods in a clean and conveniently located self storage Baltimore facility, our focus on customer service will put you at ease, and our low rates will keep you happy.

I stopped by the Extra Space Storage at 7519 Solley Rd, Glen Burnie, MD 21060 today on short notice…read moreto rent a unit. I was helped by Rick, who mentioned he's not normally based at this location--but I'm really glad he was there. Rick was professional, patient, and took the time to explain the entire rental process clearly. He made everything simple and stress-free. He's a great representative of the company, and I highly recommend him for a promotion. Outstanding service.

Staff was helpful. Facility is clean a d well maintained. The facility does a lock check each day…read moreto ensure your articles are locked. Once I did not fully lock my unit, the next day I received a call informing me of my error. I would recommend Extra Space Storage.

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Never again it pays to learn and learn I did . Karma dies not forget address. They act all nice…read moreupfront , no communication poor services no one can tell you when you will get delivery. DO NOT RECOMMEND!!!!!!