easy sign up, clean facility. Candace was super nice and helpful during the process. She made a…read moregreat first impression of the company.

At the public storage forrest hill store Ms, Irene is such a good and kind person she helped me so…read moremuch

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

They charged me $789 for two hours of work. They completely misquote you before they arrive and…read morewhen it's time to pay, hidden fees will appear. They also destroyed my chair and the walls to my new home.

Great customer services! Prices are a bit higher than same…read moreproducts elsewhere. However the business hours and location makes it reasonable.

Great place to store, decent prices. Great location. Friendly staff. You can also buy packing…read moresupplies. Will recommend.

The staff at S&E have been excellent! Very friendly and helpful! They have a wide variety of unit…read moresizes, and rate information is right on their website. Very happy with my choice to store here!

There prices have gone up quite a bit - just this last month my rent raised $66. No heads up. No…read moreemail. No notice. A straight $66 increase - with no reason stated. The unit itself is decent. They have handcarts that are free to use and that's a nice gesture. However, loading and unloading are a pain because you need to put in your code each time you come in and out - and if you're literally in process of moving from the dock to the unit, the door needs to be closed in between each run (this happened when the moving company I hired was moving me in - even though they had their guys in the truck on the dock, the door couldn't be propped open while they loaded into the unit.) This means you'll need to be at the door letting your movers in and out the entire time because the door opens by bluetooth code only. Really a pain when you likely will need to be at your unit organizing / directing where things go. Another big negative - they have motion sensor lights above the units. So when you're in your unit, and you're reorganizing or looking for something, roughly every 30 seconds the lights will turn off above you. You'll need to motion them in just the right way to get the lights to come back on. VERY inconvenient. I asked the property manager at the front desk what the deal with that was and she simply said "sorry, we can't do anything about it." You... can't put properly functioning lights above the storage units? The one you're raising my rent on for $66 out of the blue for? Come on now... I don't recommend this storage unit.

Shout-out to Anthony at Baltimore's Clipper Mill PS. I was chaotically trying to single-hand a…read morebunch of big, heavy, awkward stuff. I'm leaving mattresses by the elevator. I come trundling back with an over- and awkwardly loaded cart. Stuff falling off, bonking the walls. With no detectable attitude of, "You dumbass" that I deserved, Anthony offered to help and did--for about ten minutes, until my cargo and I were packed safely into the elevator. Later, because this is the kind of day it was, I broke the key off in the lock. Anthony smilingly to the rescue again. With a paperclip, a few deft taps, and well-placed fingernails, he coaxed the key carcass from its sarcophagus. He sold me a new lock and said If I can retrieve the other key and return it with the lock I can return the one I bought. His manner is gentle, genial, professional. I would recommend this facility--which is also clean and well-run--to anyone for whom it's remotely convenient.

Awesome customer service.. I would highly recommend this storage place. Ms Peggy and Mr. Mac was…read morevery helpful with my selection.

The service I received at this location was absolutely stellar. They were very accommodating and…read morethe entire rental process was beyond easy, yet informative. I am confident in the agreement we have and feel secure leaving my belongings here in Baltimore as we prepare to head to Dallas. Very much grateful

Extra Space Storage makes it so easy! I booked my unit through the quick online tool, which took…read moreme about 5 minutes. I then spoke to Kevin (on-site manager) about 10 or so minutes after leasing the unit. He checked in to ensure I was all set and was there to answer any questions if I had them. Quality customer service. Everything was as discussed with Kevin and as communicated when I booked through the quick online process. This is my second unit with Extra Space Storage and the level of customer service is the same received with my other unit I have in another state. This company makes taking care of my storage needs so easy, which is why when it came time for me to look for another unit in my new location, Extra Space was my first choice and only storage company option. The location is also very clean and everything was orderly.

From the owner: Store your belongings at Extra Space Storage on 707 S Caton Ave in Baltimore, MD today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, drive up climate controlled units, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

This storage facility is disgusting. It's so dirty and poorly kept, but the worst part is the…read moreclientele. I had an incident there where I truly should have called the police. A very large group of people was using all the carts that exist in the facility. Not to move their items up and down the elevator but simply to store. When I asked them if they would be done with one soon, they jumped down my throat and raged at me (I'm an old lady, BTW) that it was their right to do whatever the *%!@ they wanted with the carts, even if they weren't using them. They were mainly women, but there were 4 of them, 3 men and little ole me. I got my things out of there the next day and cancelled my space. Reading the other reviews, I'm grateful I didn't bring vermin home! Oh, the office couldn't have cared less.

RATS! they have RATS! fresh rat and mouse droppings and rat urine destroyed my items in storage!!…read moreThey KNEW they had rats!! The person working today told me they evicted a unit that was full of RATS and food!!! Yet.. why didn't they ado something??! Or notify renters to have them check their storage unit?! .. also the gates are almost always broken and open 247... total safety hazard!! .. Gross!!! I have pics!!