My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

There prices have gone up quite a bit - just this last month my rent raised $66. No heads up. No…read moreemail. No notice. A straight $66 increase - with no reason stated. The unit itself is decent. They have handcarts that are free to use and that's a nice gesture. However, loading and unloading are a pain because you need to put in your code each time you come in and out - and if you're literally in process of moving from the dock to the unit, the door needs to be closed in between each run (this happened when the moving company I hired was moving me in - even though they had their guys in the truck on the dock, the door couldn't be propped open while they loaded into the unit.) This means you'll need to be at the door letting your movers in and out the entire time because the door opens by bluetooth code only. Really a pain when you likely will need to be at your unit organizing / directing where things go. Another big negative - they have motion sensor lights above the units. So when you're in your unit, and you're reorganizing or looking for something, roughly every 30 seconds the lights will turn off above you. You'll need to motion them in just the right way to get the lights to come back on. VERY inconvenient. I asked the property manager at the front desk what the deal with that was and she simply said "sorry, we can't do anything about it." You... can't put properly functioning lights above the storage units? The one you're raising my rent on for $66 out of the blue for? Come on now... I don't recommend this storage unit.

Shout-out to Anthony at Baltimore's Clipper Mill PS. I was chaotically trying to single-hand a…read morebunch of big, heavy, awkward stuff. I'm leaving mattresses by the elevator. I come trundling back with an over- and awkwardly loaded cart. Stuff falling off, bonking the walls. With no detectable attitude of, "You dumbass" that I deserved, Anthony offered to help and did--for about ten minutes, until my cargo and I were packed safely into the elevator. Later, because this is the kind of day it was, I broke the key off in the lock. Anthony smilingly to the rescue again. With a paperclip, a few deft taps, and well-placed fingernails, he coaxed the key carcass from its sarcophagus. He sold me a new lock and said If I can retrieve the other key and return it with the lock I can return the one I bought. His manner is gentle, genial, professional. I would recommend this facility--which is also clean and well-run--to anyone for whom it's remotely convenient.

easy sign up, clean facility. Candace was super nice and helpful during the process. She made a…read moregreat first impression of the company.

At the public storage forrest hill store Ms, Irene is such a good and kind person she helped me so…read moremuch

Cust service in this place is not friendly and is always charging late fee even when you are not…read morelate and no one ever responds to email or answer their messages left on their phones.

Great service. Clean well-protected buildings. I lost my key, they took care of me! Ian, the…read moreMuscel Man cut my lock. can always get access when I needed. Always treated with respect. Love this place!

BECCA IS AWESOME. Extra storage space is one of the most affordable stores for rental placesread more

Very knowledgeable staff. The process was quick and complete. Would definitely recommend this…read moreservice

It is a bait and switch. Be aware that though the move in special sounds great, they make up for it…read moreby raising the rent (within 3 months for me), adding a $20 insurance fee, and adding the price of their lock, so the saving you are guaranteed is a ruse. The employees are friendly.

DO NOT RENT HERE!!!…read more I moved my stock for my small business here in 2021 when it was a different company called Beyond Self Storage. They offered excellent rates, 24 hour access, and very good amenities and service. I moved here specifically to get away from Public Storage. Six months later (as cruel fate would have it) Public Storage bought them out. My rate is now ridiculous (nearly 4x what it was just 2 years ago), the staff leaves at 4:00 pm and the gates lock at 9:00 pm. The bay doors are seldom working as nobody monitors the bay to keep trucks from hitting them. There have been stretches ranging from 2-4 months where the main loading area has limited or no accessibility due to drawn out insurance claims on said consistently broken doors. The elevators are constantly breaking down (I'm on the third floor) often preventing me from conducting business. Yadda Yadda Yadda. This place is a nightmare. Seriously, I cannot urge you strongly enough to rent anywhere but here. This place has held me hostage for far too long and as soon as I am able, I'm outta there forever. While we're at it. Don't rent from any Public Storage location ever. Their location in Laurel (that I moved to this one to get away from) was just as bad. They are the biggest and therefore most soulless and ruthless company in the business. They will start gouging you the second you step through the door. I've had nothing but bad experiences with them and payed thousands through the nose for my naïveté. DO NOT RENT HERE!!!

I went to this store on Sunday 04.26.2026 and Melissa J delivered one of the most outstanding…read morecustomer service experiences I've ever had. From the very beginning, she was attentive, patient, and genuinely committed to helping me. What really stood out was her willingness to go above and beyond; she didn't just address my issue, she made sure I felt heard, understood, and completely satisfied with the outcome. Her professionalism was matched by her warmth and positivity, which turned what could have been a routine interaction into something truly memorable. It's rare to come across someone so dedicated to excellence, and her effort did not go unnoticed. Melissa J is a true asset, and I wouldn't hesitate to recommend her to anyone looking for exceptional service.

I rented my storage unit for about 1 year. The place became mouse INFESTED! Most of my things had…read moremouse droppings and some of my things were eaten by the mice. However, the staff is professional and really nice . The manager did refund some of my money. I would not use the storage space again.