My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

There prices have gone up quite a bit - just this last month my rent raised $66. No heads up. No…read moreemail. No notice. A straight $66 increase - with no reason stated. The unit itself is decent. They have handcarts that are free to use and that's a nice gesture. However, loading and unloading are a pain because you need to put in your code each time you come in and out - and if you're literally in process of moving from the dock to the unit, the door needs to be closed in between each run (this happened when the moving company I hired was moving me in - even though they had their guys in the truck on the dock, the door couldn't be propped open while they loaded into the unit.) This means you'll need to be at the door letting your movers in and out the entire time because the door opens by bluetooth code only. Really a pain when you likely will need to be at your unit organizing / directing where things go. Another big negative - they have motion sensor lights above the units. So when you're in your unit, and you're reorganizing or looking for something, roughly every 30 seconds the lights will turn off above you. You'll need to motion them in just the right way to get the lights to come back on. VERY inconvenient. I asked the property manager at the front desk what the deal with that was and she simply said "sorry, we can't do anything about it." You... can't put properly functioning lights above the storage units? The one you're raising my rent on for $66 out of the blue for? Come on now... I don't recommend this storage unit.

Shout-out to Anthony at Baltimore's Clipper Mill PS. I was chaotically trying to single-hand a…read morebunch of big, heavy, awkward stuff. I'm leaving mattresses by the elevator. I come trundling back with an over- and awkwardly loaded cart. Stuff falling off, bonking the walls. With no detectable attitude of, "You dumbass" that I deserved, Anthony offered to help and did--for about ten minutes, until my cargo and I were packed safely into the elevator. Later, because this is the kind of day it was, I broke the key off in the lock. Anthony smilingly to the rescue again. With a paperclip, a few deft taps, and well-placed fingernails, he coaxed the key carcass from its sarcophagus. He sold me a new lock and said If I can retrieve the other key and return it with the lock I can return the one I bought. His manner is gentle, genial, professional. I would recommend this facility--which is also clean and well-run--to anyone for whom it's remotely convenient.

Hope I spelled your name correctly. Kandi at the Kent Ave location you are so nice and helpful…read more Thanks for your patience and understanding of my situation. Big help thank you

If I could give this location as -10 Stars I would. I have…read morebeen at this location for over 5 years and they have moved me from building to building due to rodent infestation as well as multiple different insects including roaches spiders and water bugs all over my unit. They accuse me of having food in my unit and I have proven multiple times I only have furniture and my seasonal decor and clothing that I leave in there. I have an open insurance claim which has taken almost a year to get to the bottom of I still do not know what's going on with that because it's extremely hard to get to the bottom of anything with this company. My property manager is extremely hard to get a hold of I have had two different property managers at this location which is Kent avenue in catonsville and neither property manager is accessible. You can call over 100 times which I have a recording of and no one will answer the phone you can leave over 20 voicemails and no one will return your voicemails. It is extremely hard to have a storage unit at a location where there's no one responsible for anything and I cannot get a hold of the 1-800 number let alone my property manager like never. I do not recommend using any of the public storage locations because I have had absolutely horrible experience with the 1-800 number as well as my property manager and I'm sure this isn't just at this location.

Ella and the Team at Rolling Road location give exemplary customer service. They make you want to…read morecome back to the facility just to see and conversate with them. They made it soooo easy for me to obtain a unit the first time, that I obtained a 2nd unit for additional storage. The company has a Gem of a team at Rolling Road. Thank you Ella!!!!

Cust service in this place is not friendly and is always charging late fee even when you are not…read morelate and no one ever responds to email or answer their messages left on their phones.

So far so good ! Clean , spacious , no rodents , ac through out building ! Customer service 5 star !read more

BECCA IS AWESOME. Extra storage space is one of the most affordable stores for rental placesread more

I like the facility and especially the price. Facility is clean and seems well maintained. However…read moreon my first move in date which is today my gate code is not working. Nobody is at his or her desk and there is a sign saying they would return by 3:15 PM. It is now 3:40 PM and I have been waiting since 3 PM to gain access to my storage unit that is already paid for and my rental is confirmed. Nobody answers the phone. Nobody returns to their desk. The general line doesn't help either as they only direct me to the property which again nobody seems to be available to help. I called and left a message and they returned my call about 10 minutes later. While unfortunately I didn't get her name, the lady was very nice and helpful. She reset the gate code for me and got it to work again. She provided excellent customer service and it was a pleasure working with her. Overall I would definitely recommend this storage location. Area looks safe. Storage is clean and well maintained. Building looks brand new. The rental was easy to do online and their price was the best I found around the area.

Do not rent from them .... Mice infested , door never work ... customer service awful... solution…read moreto problem of mice is to file claim through insurance . I had to throw away most of my belonging due to this issue

I reserved a 10' truck a day before. I got there promptly to find an empty sales desk. My friend…read moreand I waited for a good 15 minutes before he went outside to find some help. After now waiting at least 10 more minutes by myself both him and an associate returned. While the young lady assisting me was a pleasure, and was also not slacking off( she was outside helping elsewhere) there really needs to be more staffing. Also I noticed that the odometer was higher than what the contract said, only by a mile, but still it makes me wonder if these trucks are thoroughly inspected.

I went to this store on Sunday 04.26.2026 and Melissa J delivered one of the most outstanding…read morecustomer service experiences I've ever had. From the very beginning, she was attentive, patient, and genuinely committed to helping me. What really stood out was her willingness to go above and beyond; she didn't just address my issue, she made sure I felt heard, understood, and completely satisfied with the outcome. Her professionalism was matched by her warmth and positivity, which turned what could have been a routine interaction into something truly memorable. It's rare to come across someone so dedicated to excellence, and her effort did not go unnoticed. Melissa J is a true asset, and I wouldn't hesitate to recommend her to anyone looking for exceptional service.

Thanking you and your staff for the friendly service that was given during my recent visit to the…read morestore. Charles B. was very helpful and knowledgeable. All questions were answered . I would recommend this storage facility to others in the future. Thank You Ivy C

Absolutely terrible experience! Building is nasty. They keep changing the rental price. I went from…read morepaying 57.00 to 77.00 and now I get an email saying it's about to go up to 93.00. Total scam and I would never recommend this company.