The facility is very clean and there is a staff member onsite…read more These are extremely honest people who go out of their way to accommodate your needs. I was with another storage company where it was filthy, no one onsite, broken elevators and no carts. State Route Storage is a refreshing change. You can't go wrong with them.

Friendly staff, clean facility, temperature controlled.. We keep over 400 flags with flagpoles…read morethere from Fort Square in Quincy. Had a problem getting into the building, called the phone number and a manager was there within 15 minutes to let me in

I moved in on September 3 on a month to month contract. I stored some items that did not fit in my…read moreapartment. The place seemed fine. It is not climate controlled, which was disclosed to me, but they said it had heating and a dehumidifier. On December 1, I received a message that they are doubling my rent in 30 days, which is clear bate and switch, and shady business practices. They know it's challenging and expensive to move so they attract you with a lower rate and take advantage of you once you are moved in. They also require a 30-day move out notice so I have to tell them now that I'm moving out without having a moving company lined up if I want to avoid the rent hike. I now have to coordinate a move during the holidays. I strongly recommend avoiding this place. See photo below. For reference my rent was $46 before. When I called to complain, I was told that a computer decided that the rent went up!?!?

Paul was very helpful. He was knowledgeable and helped me find my storage. He also gave me a spot…read morethat wasn't too far.

They just did a great job moving me on a very rainy day. I moved my furniture from storage to a…read moresecond floor in the pouring rain.

Hard working no nonsense guys. Pricey but worth it. Not the friendliest crew but would definitely…read morehire again.

I am not able to access the 2nd floor storage unit I rented for the last 2 days. Elevators are out…read moreof service and I was informed by the facility manager today that he cannot provide a timeline. He advised me to use the stairs. Seriously?

Don't rent at Public Storage…read more I signed up for a unit in August. Restrooms are located by the elevator and look like they should be accessible to renters, but they're always locked. I never would've moved in if I'd known they don't actually allow customers to use them. I was later told they keep all bathrooms locked because people dump trash in them. There is not a restaurant, or store nearby to use the restroom so don't plan on staying all day at this facility. I've never seen a property manager or any cleaning crew making rounds, picking up trash, or monitoring anything. One of the employees even said they don't have time to check the cameras to see who's dumping trash which is pretty alarming considering they're supposed to be protecting our belongings. The facility is consistently dirty. The office staff rarely leaves the desk, and there's no visible upkeep at all. I reached out to customer service through social media, phone, and email and no response from anyone. It's clear they don't care. This is by far the worst facility I've ever rented from. Don't go here. On another note - the "climate controlled temperature " is questionable at this facility. It was extremely hot during the summer and it's been cold this November.

I had a great experience with Bell Movers from ME to MA! They were friendly, efficient, and very…read morecareful with my furniture and boxes. I have been scammed in the past by another moving company, but my family has used Bell Movers so I knew I could trust them. I wouldn't have been able to do the move without them!

The Movers Eduardo and His Assistant Were Excellent!! This is the 2nd Time I've Used Belle Air…read moreMovers and I Would Use Them Again!!

Since SecureSpace took over the facility in November, my rate increased from $200 to $290, and now…read more$362 starting in April. I called to see if it was a mistake and was offered a $20 discount - when new customers can get the same size unit for $163. Also, the gated entrance hasn't worked since they took over and the cleanliness has declined. I was there cleaning out my unit yesterday and saw a dead mouse in the hallway, and either a human or very large dog had defecated by the door. Also note there is no way to cancel your unit online. I called twice yesterday to cancel and was told I have to wait to hear back from the manager. Still no response.

I'm honestly shocked by the great customer service I received. It far surpassed my expectations. I…read morerarely experience a true 'above and beyond' service anywhere, let alone at this storage location, which has been a nightmare for the past five years under Extra Space/Store U Self. By nightmare I mean price increases of 50% in just seven months, no climate control despite it being in the contract, a mice infestation with droppings all over my unit, elevators out of service for months at a time, a dismissive front desk that blamed everything on the company, and management refusing to return calls--one time for seven weeks straight. Seeing every one of those issues now being addressed, maintained, and proactively handled is incredibly refreshing. Ashton from the Wakefield location was helping me out in West Roxbury on 12/2 , and they were an absolute joy to work with. I couldn't be happier with the switch and finally have high hopes for this place again. I truly hope this feedback reaches the proper channels--Ashton deserves recognition for a 10/10 experience. I'm also laughing at the review that Ben wrote because that's not what happened at all I was literally there when it happened and it's kind of upsetting someone would lie and jeopardize someone career over $12 but whatever. Insurance is mandatory whether it's just the $12 one, it always has been, they slipped it in as an extra change with extra space so I'm not sure why it's an issue now. Extra space did not do things by the book and unfortunately secure space is going to have to undo and fix all of their mistakes and I think they are doing an awesome job being transparent about it. But that's just my take.

I've used this facility twice and have no complaints about the service or the facility itself…read more However, both times I've had to leave due to rate increases. This most recent time, the fee went up by almost 100.00 in under a year.

PREDATORY PRICING Extra Space Storage (including this branch) will raise your "rent" 30% after a…read morefew months. They currently have a class action lawsuit against them https://bit.ly/2OKGX0c and it is not the first https://bit.ly/3g2SuTU. They are still advertising the original price of my unit while notifying me that my rate is increasing because of "market conditions." I would never store my possessions at Extra Space ever again.

Hands down best storage facility in the Boston metro area. Maybe anywhere. Stop looking and do…read moreanything you can to get a storage unit here. I looked at 20+ facilities all around the metro area and nothing comes vaguely close to the safety, cleanliness, and service provided here. Drive through bay for your car and truck makes you feel super safe even if you're a female going to and front the unit alone (most storage facilities are terrifying). The bay is also clutch for moving trucks especially if a rain storm or blizzard hits on moving day (we had one of each). It's well lit and bright. Units are all super clean as is the rest of the facility. It's well staffed and Leo is wonderful. Climate control will keep your precious belongings safe even in frigid Boston winters or humid summers. We tell everyone we know about ezstorage. I had just resigned to the fact that all storage units are terrible, sketchy places often with homeless people living in them if you're anywhere near Boston, oh and they'll rip you off too and raise your rates or never stop billing you. Storing your goods does not have to be misery, people!! Go to EZstorage now. They're honest and wonderful. You have actual peace of mind knowing your stuff is safe. Yes I really am that pleased with a storage facility. It is THAT good.

Today was the last day with EZ Storage -- several months early due to their manager. Overall the…read moreplace is clean, well laid out and easily accessible. Having had a small business in the same vicinity believe me my tendency would be to be as supportive as possible but the treatment I received was inexcusable. 1. I never missed a payment. During Covid, I mailed my monthly payment within days of being due ( even though my own vendors were months behind) and due to the mail service at the time being very slow, I was slapped with a late fee which took some discussion to remove despite the whole world at the time being exempt from late rent and eviction. 2. More recently I went to move items out and had an accident where my face was bleeding profusely-- no one was in the office or reachable by phone ( I sat by my phone with blood all over my clothes , crying and trying to reach a family member. Why the manager did not forward his phone to his cell in this day and age is beyond me and should be a security requirement, but the fact that I later learned it was he walking by me numerous times without an inquiry was unbelievable! The man with him later turned out to be quite kind and got me ice once I figured out that the manager was on the floor. 2. The next time i went to the unit was the 5th of the month and my check had been mailed on Monday the 3rd. I could not get in despite the fact there is a 10 day grace period. The manager told me he could override the controls but only if he were in his office which, based on past behavior, could have trapped me there. I was in the process of getting him a personal cc ( would also need to cancel my check) when he hung up on me-- seriously? 3. I was pretty upset when I called back and mentioned his neglect when I was injured and lack of safety to which he replied " I am not here to serve your beck and call." 4. Fine free country -- CUBESmart is awesome!!