Cancel

    Open app

    Search

    Extra Space Storage

    3.2 (14 reviews)
    Closed 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Extra Space Storage Photos

    You might also consider

    Recommended Reviews - Extra Space Storage

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    18 days ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy W.
    0
    43
    3

    7 years ago

    Simple sign up and great customer service! Helpful! Clean facility! Staff is responsive and efficient.

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Tremendous customer service. Clean, dry and easy to use storage. I will definitely refer people.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Extra Space Storage

    You might also consider

    Public Storage

    Public Storage

    3.3
    (29 reviews)

    I am not able to access the 2nd floor storage unit I rented for the last 2 days. Elevators are out…read moreof service and I was informed by the facility manager today that he cannot provide a timeline. He advised me to use the stairs. Seriously?

    Don't rent at Public Storage…read more I signed up for a unit in August. Restrooms are located by the elevator and look like they should be accessible to renters, but they're always locked. I never would've moved in if I'd known they don't actually allow customers to use them. I was later told they keep all bathrooms locked because people dump trash in them. There is not a restaurant, or store nearby to use the restroom so don't plan on staying all day at this facility. I've never seen a property manager or any cleaning crew making rounds, picking up trash, or monitoring anything. One of the employees even said they don't have time to check the cameras to see who's dumping trash which is pretty alarming considering they're supposed to be protecting our belongings. The facility is consistently dirty. The office staff rarely leaves the desk, and there's no visible upkeep at all. I reached out to customer service through social media, phone, and email and no response from anyone. It's clear they don't care. This is by far the worst facility I've ever rented from. Don't go here. On another note - the "climate controlled temperature " is questionable at this facility. It was extremely hot during the summer and it's been cold this November.

    SecureSpace Self Storage West Roxbury

    SecureSpace Self Storage West Roxbury

    3.0
    (4 reviews)

    Since SecureSpace took over the facility in November, my rate increased from $200 to $290, and now…read more$362 starting in April. I called to see if it was a mistake and was offered a $20 discount - when new customers can get the same size unit for $163. Also, the gated entrance hasn't worked since they took over and the cleanliness has declined. I was there cleaning out my unit yesterday and saw a dead mouse in the hallway, and either a human or very large dog had defecated by the door. Also note there is no way to cancel your unit online. I called twice yesterday to cancel and was told I have to wait to hear back from the manager. Still no response.

    I'm honestly shocked by the great customer service I received. It far surpassed my expectations. I…read morerarely experience a true 'above and beyond' service anywhere, let alone at this storage location, which has been a nightmare for the past five years under Extra Space/Store U Self. By nightmare I mean price increases of 50% in just seven months, no climate control despite it being in the contract, a mice infestation with droppings all over my unit, elevators out of service for months at a time, a dismissive front desk that blamed everything on the company, and management refusing to return calls--one time for seven weeks straight. Seeing every one of those issues now being addressed, maintained, and proactively handled is incredibly refreshing. Ashton from the Wakefield location was helping me out in West Roxbury on 12/2 , and they were an absolute joy to work with. I couldn't be happier with the switch and finally have high hopes for this place again. I truly hope this feedback reaches the proper channels--Ashton deserves recognition for a 10/10 experience. I'm also laughing at the review that Ben wrote because that's not what happened at all I was literally there when it happened and it's kind of upsetting someone would lie and jeopardize someone career over $12 but whatever. Insurance is mandatory whether it's just the $12 one, it always has been, they slipped it in as an extra change with extra space so I'm not sure why it's an issue now. Extra space did not do things by the book and unfortunately secure space is going to have to undo and fix all of their mistakes and I think they are doing an awesome job being transparent about it. But that's just my take.

    EZ Storage

    EZ Storage

    3.8
    (9 reviews)

    Hands down best storage facility in the Boston metro area. Maybe anywhere. Stop looking and do…read moreanything you can to get a storage unit here. I looked at 20+ facilities all around the metro area and nothing comes vaguely close to the safety, cleanliness, and service provided here. Drive through bay for your car and truck makes you feel super safe even if you're a female going to and front the unit alone (most storage facilities are terrifying). The bay is also clutch for moving trucks especially if a rain storm or blizzard hits on moving day (we had one of each). It's well lit and bright. Units are all super clean as is the rest of the facility. It's well staffed and Leo is wonderful. Climate control will keep your precious belongings safe even in frigid Boston winters or humid summers. We tell everyone we know about ezstorage. I had just resigned to the fact that all storage units are terrible, sketchy places often with homeless people living in them if you're anywhere near Boston, oh and they'll rip you off too and raise your rates or never stop billing you. Storing your goods does not have to be misery, people!! Go to EZstorage now. They're honest and wonderful. You have actual peace of mind knowing your stuff is safe. Yes I really am that pleased with a storage facility. It is THAT good.

    Today was the last day with EZ Storage -- several months early due to their manager. Overall the…read moreplace is clean, well laid out and easily accessible. Having had a small business in the same vicinity believe me my tendency would be to be as supportive as possible but the treatment I received was inexcusable. 1. I never missed a payment. During Covid, I mailed my monthly payment within days of being due ( even though my own vendors were months behind) and due to the mail service at the time being very slow, I was slapped with a late fee which took some discussion to remove despite the whole world at the time being exempt from late rent and eviction. 2. More recently I went to move items out and had an accident where my face was bleeding profusely-- no one was in the office or reachable by phone ( I sat by my phone with blood all over my clothes , crying and trying to reach a family member. Why the manager did not forward his phone to his cell in this day and age is beyond me and should be a security requirement, but the fact that I later learned it was he walking by me numerous times without an inquiry was unbelievable! The man with him later turned out to be quite kind and got me ice once I figured out that the manager was on the floor. 2. The next time i went to the unit was the 5th of the month and my check had been mailed on Monday the 3rd. I could not get in despite the fact there is a 10 day grace period. The manager told me he could override the controls but only if he were in his office which, based on past behavior, could have trapped me there. I was in the process of getting him a personal cc ( would also need to cancel my check) when he hung up on me-- seriously? 3. I was pretty upset when I called back and mentioned his neglect when I was injured and lack of safety to which he replied " I am not here to serve your beck and call." 4. Fine free country -- CUBESmart is awesome!!

    Extra Space Storage - selfstorage - Updated June 2026

    Loading...
    Loading...
    Loading...