Cancel

    Open app

    Search

    The UPS Store

    4.2 (49 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of bob c.
    5
    165
    2

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    This has been my go to UPS store for over 10 years. Excellent service! The staff is very helpful

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jay M.
    70
    623
    4563

    4 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim R.
    0
    23
    0

    5 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    My favorite UPS location! Parking is sometimes a bit tight, but otherwise a 5* experience.

    Business owner information

    Photo of Local

    Local

    Thank you for your kind comments.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Local

    Local

    Thank you for your kind comments.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    No customer service. No WiFi. Worst UPS experience. Unbelievable ... will not return.

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Kate M.
    277
    22
    17

    6 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Morris P.
    292
    22
    19

    6 years ago

    Business owner information

    Photo of Local

    Local

    Thank you for your kind words

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Friendly and knowledgeable--this is a good place to ship and shop!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Local

    Local

    Thank you for your kind words...

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Local

    Local

    Thank you for your kind words...

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Local

    Local

    Thank you for your kind words...

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Local

    Local

    Thank you for your kind words...

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    This UPS store has wonderfull customer service John was so helpful Lorraine P

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Local

    Local

    Thank you Gretchen. Hope you are well...

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C B.
    52
    151
    4

    15 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A O.
    0
    63
    4

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rick B.
    491
    258
    138

    15 years ago

    Hit and miss service based on who you get. Either really good or really bad. Had a positive corrective visit in July 2011.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    John and his team do an excellent job of making customers feel welcome and taking care of the customer's needs.

    Mentioned in 9 reviews

    Read more highlights

    Staples

    Staples

    (51 reviews)

    $$

    I continue to be impressed by the Staples store in Needham, Highland Avenue…read more In this review I wish to thank Dave McNeish for his help with printing photographs for a family event. It was help that was needed although the purchase was nominal. Dave was helpful and treated me with respect considering the circumstances. I often come here to hang out and get out of my home office. Once here I start remembering items that I need. Even when I come to the store to hang out and have coffee, I never leave without buying something. Great customer service is valuable in today's retail store marketplace. Why visit a store when most items are available online? I like the feel of a brick and mortar store. I like the interaction between sales staff and me. I like to interact with other customers. What's on sale? What's trending? The experience online is linear. It's visual on the online stores. Many more senses are involved with an in store experience. Visually you see the products but in a three dimensional way when seeing items in person. Here I can sit in an office chair and write this. It smells new. It feels supportive and yet comfortable. A possible sale today? Who knows. With a good sales person, I feel comfortable in returning to this store again. If I had a bad experience I might not return. Accommodations to Dave McNeish at the Needham store!

    The store itself is fine-the employees are lacking. To get any help is impossible. I asked 2…read moreemployees where something was located and both just shrugged and said " I dunno know" not to mention they are all walking around with earbuds in. The next time I went I had to purchase a bunch of heavy supplies and nobody could help. You don't have full size carriages (why???) and balancing 20 boxes on top of a baby carriage one by one to the front wasn't helpful. 2 employees stood there watching me and never offered to help. I finally asked one of them if I could borrow the dolly and he said I wasn't allowed-I asked if I could put them all on by myself and he could push it to the front but I got a lot of eye rolling and sighing for taking too long. (Ok I'm 59 5 ft female -I'm doing my best) I don't expect anything extra-just be a helpful employee. If you see someone needing help just help.

    FedEx Ship Center

    FedEx Ship Center

    (26 reviews)

    Overnight package (overnight for a reason) got delivered to the wrong address (not sure where,…read moresince the picture of delivery didn't show any number on the door it was delivered at. Called. Was told we will look into it. 2 days later got an email saying we are looking into it. Called back later the same day. The person on the phone told me " we are looking into it". Tried to call again. The automated phone system would not even let me to talk to a human (no matter how much i tried to adjust my request to talk to a representative). After a very frustrating email and trying to get any answer, i got: "I am expecting the courier to retrieve and redeliver the package today." No "i am so sorry". No "that is the info I got". Nothing... i still dont know whee the package is. If you expect the courier to retrieve it, it doesn't mean it is there to be retrieved. It has been almost 3 days. Horrible!

    I am extremely disappointed with the FedEx Ship Center in Needham. We paid extra money to have a…read moreshipment of Christmas cards delivered in time for the holidays, yet the package is still very late and has not arrived. Not only have we been unable to get a customer service representative on the phone, but the people at the center have been extremely rude when we have gone in person to inquire about the status of our package. Because of FedEx, it is likely that my wife and I will not be able to get our Christmas cards out in time for the holidays.

    The UPS Store - shipping_centers - Updated May 2026

    Loading...
    Loading...
    Loading...