The guy who runs this place is really nice and super helpful. He made the process easy and was able to answer all my questions. I can easily recommend this place. read more

Other reviews indicate: the rate rise is significant - agreed; the place is pristine - that's only the inside of the bldg. Outside, this stuff has been in the parking lot we use to access our 10x10 space for mos & even yrs. Multiple piles of plastic cigarette filters scattered throughout, plastic bags tossed, food containers cups & bottles... no responsibility shown whatsoever for upkeep, it's embarrassingly awful every time we pull up. read more

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$77 to $120 or FIFTY-SIX PERCENT INCREASE in one year! These folks are hoping that you will forget the monthly auto pay as they continue to empty your wallet. Don't let them do it... read more

It took me a while before I decided to write this review to be sure of the place. I have contracted with them for several months the rate will slowly change and only increase. The price online is to hook you. After the first few months price jump to up to 50 percent. The staff appear friendly. There are some additional concerns beyond price. Your access code may work or not work. So you may or may not get in the facility during off hours where main office isn't open. People have cut locks. Not sure what's going on with the camera and security. The cameras don't cover all areas. This one person in a nearby unit left boxes outside of the unit for a while. I had to notify them about it. They didn't catch this in the "camera" or do a walk around sweep to notice this. Locks were cut off and on the floor when this was brought to their attention management attempted to alert me that it's just people who don't want to pay their bill not people breaking in to units.... hmmm.....I see that but with limited camera access I am not sure they are being honest. Real reviewer here. Looking at the other people with no picture and two random reviews on their profile where they give this place 5 stars all the way around - fake!!! read more

Started here for 3 months at $81 a month, and they then increase my cost to $150. They sent a letter claiming it was due to "Market Value" but after seeing many other comments they do this to everyone, they also are never responsive to questions and never have any dolly's near the doors to be used. ABSOLUTELY NOT worth keeping and HIGHLY do NOT recommend! read more

The Management of the Extra Space Storage at 9601 Monroe Rd , Charlotte,NC is exceptionally supportive to clients/ tenants. . They keep the facility spotless. They were exceptionally supportive during the heavy rains as well read more

Extra Space Storage (located at 9601 Monroe Rd in Charlotte) was amazing! Kim was the main person I communicated with. I needed to store stuff for a move and she got me a great deal, whereas another location tried to charge me double the price. Kim listened to my needs and was very knowledgeable and helpful. She gave me options and made suggestions to help me decide. Whenever I had a question, she was my go to. I have since moved out of the unit and no longer need it. But if I need one in the future, I will definitely come back. I never got the chance to meet Kim in person when on site, but I definitely want to thank her for everything. :) read more

I was referred to this facility by another customer. Everything was a breeze from reserving the unit, setting up auto-pay, entering the facility, and finding the unit. They even have your lock and info on the facility waiting in your unit when you arrive. There are plenty of moving carts throughout the facility, it's very clean, and I feel very safe while inside the facility. read more

Carrie and the rest of the staff are very professional and courteous. The building is always clean, and we never worry about our items being damaged. The rooms are spacious. read more

I used this facility for a little over a year. Mr. Beste whom I believe to be one of the site manager helped with setup and closing out my storage unit. He was very nice and explained everything in great detail. The rates were decent for the size of the unit. I didn't have any issues with my property being damaged or mold. The moving out process was seamless. If I ever need storage space again in the future I would certainly consider this place first. read more

Carrie and Lucy is the absolute BEST at this location!!! I really appreciate everything that they have done for me and my storage needs!

Been storing seasonal stuff here for two years. Very happy with the friendly service and cleanliness of the unit and the place in general. Cancelled the service because we are moving out of state. The only concern was the periodic price increases which was considerable. $35 was the promotional price which became $65 then $98. If that price isn't a concern, I would recommend this company. read more

Great service, Kim and Bryan rock!!! Both were very helpful in getting me set up for the right space.

Bassey is a friendly and professional as they come. He got me in and out quickly and gave me great advice as to the size and type of unit I needed. The space is convenient, super clean and well lit. I'd give these guys 6 stars if I could!! read more

This is my 2nd time with Extra space. Iveused other storage places previously. None compare to the service, security, cleanliness, and convenience. Its truly climate controlled, and easy access. The online rates are the best, and no more than non climate controlled storages. They have free 4 hour use of a moving truck, and the friendliest staff. read more

The place is very clean and truly climatised. The hours of access are broader than other companies I've used. The price is good but I've only been there 1 month. My only suggestion would be that the intersections should be labeled so you know where you are/going. Otherwise you waste time trying to find out. read more