I just wanted to take a sec to wrote this because I feel it's important to give credit where credit…read moreis due. I came into this location in immediate need of a storage unit, and having never had to secure one before, I had A LOT of questions. I also had a few criteria I really wanted for the location of my unit - I wanted to be as close to the security cameras and elevator entrance as possible, since I or my other teammates would sometimes have to come to the unit alone or late at night. Danielle patiently searched each floor in the computer to find units that fit my size specs, along with these other two main criteria, and found a few options. We went and looked at each one, and looked at the location in reference to the cameras for each unit. We found the right one and placed it on hold until the 1st of the month (today), so we could start the rental on a full month. On the 1st, I went back in and found that my needs had changed. Even though this caused her to do a little more work to edit the info in the computer, she was still super helpful and upbeat. After a little while, we found the perfect, bigger unit and got it keyed and ready to go! I am so thrilled to finally be able to move this stuff out of my home into a space where it can be organized and well kept. I really like that there are trashcans on each floor, easily accessible, and bathrooms on 2 levels as well. The office at this account is clean, welcoming and they even make popcorn on the weekends for their customers! So far, I'm really loving my experience with Morningstar!!

This facility is the best option in Uptown Charlotte. The building is extremely secure and safe…read more Customer service is outstanding! Danielle is the best! She was helpful and very knowledgeable. She made my move a whole lot easier and stress free.

Renting the unit couldn't have been easier or quicker! Access to the unit is simple with plenty of…read moreequipment to make it easier. Highly recommend them.

I HIGHLY RECOMMEND THIS PLACE! They are above and beyond…read morejust a basic storage unit. April at the front desk has been extremely helpful throughout our time at our Units. We are a small business that is in need of storage and a loading dock and now we have 5 units. Only small downfall is that they are pricy but your paying for locations for sure. If money is not a issue and you need storage don't think twice!

Great customer service phone place to stop by anytime you're in check this place out at the space…read morestorage is the truth or North Tryon management was totally awesome and easy conversation.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Mildly shady location as it's in the area of Tryon right before NoDa, but no reason to feel like…read morethe place isn't secure. No evidence of break-ins on any of the units I saw, and the manager, Gloria, was more than helpful in getting a new unit. Highly recommended!

okay so first thing I'd have to say about this location is management is BEYOND unprofessional, the…read morewomen who runs the storage company will NEVER BE AT THE LOCATION! SHE WILL NEVER ANSWER THE PHONE UNLESS SHE WANTS MONEY! The prices go up drastically every month and I have screenshots showing my 5'x5' went from 30$ all the way to $132 over the matter of not even 12 months when I kept trying to ask people for help, they kept saying that it's her rules so she can choose what she wants to do with it and if you wanna get scammed, this is the place for you. This lady will literally try to milk you much money as she can and it's absolutely ridiculous 5 x 5 I should not be paying more than $70 but I needed a unit so bad that I had to bite my tongue and just get it for the meantime and she charged me almost $140 for a 5 x 5 unit. when I called her out for scamming, she got very defensive and wanted to be absolutely beyond rude and I just don't recommend this to anybody unless you wanna lose all your money and give it to a greedy person.

Great service and clean facility! Zackerman is very helpful and friendly! He also provides great…read morecustomer service

Kim provided great customer service. Received a great rate including insurance. Thank you so much…read moreExtra Space Storage!

My husband met with Belinda and we were very pleased with our experience at Morningstar Storage!…read moreShe was very professional and had excellent customer service. The moving truck is free to use which was very useful as we had bigger items we needed moved (bed, dresser, etc)

Michael was above and beyond! I was debating on going with another storage company but he won me…read moreover! The facility is very well kept as well !

Do not rent from them. I am a traveling hospice nurse and got into a horrific car accident been in…read morethe hospital since June. They couldn't wait to auction off all my belongings without having direct contact or concern about me. They sold everything I have and I have nothing.

I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was…read moredenied. Called the office, called the other local PS offices, and the 1-877 number, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Terrible service at all levels of this company.

The customer service is friendly, helpful, and most importantly professional at the Reames Road…read morelocation, however, the place smells like urine and has been smelling like urine for quite some time now. While the staff is doing great work, the physical state of the property does not match the high level of service that I experience on a monthly basis. I thought that management would have done something about the smell by now, but it appears that no one is inspecting the property on a regular basis. I was taught that YOU CANNOT EXPECT WHAT YOU DON'T INSPECT! To be clear, If you don't inspect the property on a regular basis, then you cannot expect the property to maintain the five-star experience. The staff deserves a cleaner environment to show new customers and to retain old ones. Hope to see better maintenance next time regarding the urine smell, because the customer service is first class! Thank you. J. M. - 3403

Stay away from Public Storage. I wish I could afford to move everything out of my unit but my new…read morehouse is not ready yet so I am stuck. They raised my rate from $169 to $245 which is significant for someone on a fixed income. I have called customer service a few times but can't get anyone to help me. I was told that if my unit was available it would now be renting for $245. I don't see the logic in that since my unit is occupied by me and they can't rent it. The local representative was extremely rude on the phone when I said that the rate increase part of the contract must have been in small print. Her response was "I'm sure it's in large print" in a very condescending tone. It is not in large print. I will never use Public Storage again. They advertise great deals but buyer beware - your rate will increase significantly.

They never showed up! I called the evening before my…read morescheduled date and no one picked up I left a msg and no one called me back. Unless you want to risk having to move everything yourself then you should use their service. To this day, they never called me back after several voicemails.

This group just would not stop. They took my credit card information I gave them and made all kinds…read moreof fraudulent purchases online and was stupid enough to have it sent to their address. I pressed charges with the police ASAP and they are being investigated. I also filed a complaint with my bank and got every dime back that I paid them. Including the money I gave Groupon. And the organization that governs movers will hopefully be monitoring them more or will shut them down since my complaint. Although I doubt it since they seemed to just make a ton of excuses for their piss poor business acumen. They are so pathetic they've sunken to writing fake reviews on Yelp to boost their rating (see the unrecommended reviews). Charles O is the owner of the business and Tamika is an associate of theirs lol. The pinnacle of a bunch of crooks!