I just wanted to take a sec to wrote this because I feel it's important to give credit where credit…read moreis due. I came into this location in immediate need of a storage unit, and having never had to secure one before, I had A LOT of questions. I also had a few criteria I really wanted for the location of my unit - I wanted to be as close to the security cameras and elevator entrance as possible, since I or my other teammates would sometimes have to come to the unit alone or late at night. Danielle patiently searched each floor in the computer to find units that fit my size specs, along with these other two main criteria, and found a few options. We went and looked at each one, and looked at the location in reference to the cameras for each unit. We found the right one and placed it on hold until the 1st of the month (today), so we could start the rental on a full month. On the 1st, I went back in and found that my needs had changed. Even though this caused her to do a little more work to edit the info in the computer, she was still super helpful and upbeat. After a little while, we found the perfect, bigger unit and got it keyed and ready to go! I am so thrilled to finally be able to move this stuff out of my home into a space where it can be organized and well kept. I really like that there are trashcans on each floor, easily accessible, and bathrooms on 2 levels as well. The office at this account is clean, welcoming and they even make popcorn on the weekends for their customers! So far, I'm really loving my experience with Morningstar!!

This facility is the best option in Uptown Charlotte. The building is extremely secure and safe…read more Customer service is outstanding! Danielle is the best! She was helpful and very knowledgeable. She made my move a whole lot easier and stress free.

Renting the unit couldn't have been easier or quicker! Access to the unit is simple with plenty of…read moreequipment to make it easier. Highly recommend them.

I HIGHLY RECOMMEND THIS PLACE! They are above and beyond…read morejust a basic storage unit. April at the front desk has been extremely helpful throughout our time at our Units. We are a small business that is in need of storage and a loading dock and now we have 5 units. Only small downfall is that they are pricy but your paying for locations for sure. If money is not a issue and you need storage don't think twice!

Do not rent from them. I am a traveling hospice nurse and got into a horrific car accident been in…read morethe hospital since June. They couldn't wait to auction off all my belongings without having direct contact or concern about me. They sold everything I have and I have nothing.

I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was…read moredenied. Called the office, called the other local PS offices, and the 1-877 number, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Terrible service at all levels of this company.

BEWARE!! An 84% increase in the monthly rate is unreasonable. I consider that to be close to bait…read moreand switch. I certainly will not be recommending Extra Space to anyone else.

Bassey helped me this week to get a storage. He was very helpful, attentive and professional.read more

okay so first thing I'd have to say about this location is management is BEYOND unprofessional, the…read morewomen who runs the storage company will NEVER BE AT THE LOCATION! SHE WILL NEVER ANSWER THE PHONE UNLESS SHE WANTS MONEY! The prices go up drastically every month and I have screenshots showing my 5'x5' went from 30$ all the way to $132 over the matter of not even 12 months when I kept trying to ask people for help, they kept saying that it's her rules so she can choose what she wants to do with it and if you wanna get scammed, this is the place for you. This lady will literally try to milk you much money as she can and it's absolutely ridiculous 5 x 5 I should not be paying more than $70 but I needed a unit so bad that I had to bite my tongue and just get it for the meantime and she charged me almost $140 for a 5 x 5 unit. when I called her out for scamming, she got very defensive and wanted to be absolutely beyond rude and I just don't recommend this to anybody unless you wanna lose all your money and give it to a greedy person.

I like the site at 4370 N. Tryon Charlotte NC ( except for the fact that there are no electricity…read moreor safety lights) and that I absolutely have to be out by 9pm or the cops come out.) The manager is great. A people person. She's been very helpful to me. I'm sorry about the other rating site that didn't give many stars. It wasn't my intention for her to lose a contest. I just didn't like the public storage company itself. Specifically the one on Monroe Road.

The manager was very kind. She walked me through the entire process as well as help me get…read moretransferred to a larger unit.

The "supposed" owner of this location is a complete waste of space booked a storage unit went in a…read morefew times due to having a small car and a lot of items and he called the police on myself and person with me stating that he didn't know us while he can clearly see us use a code to get inside

My old storage changed over to Extra Space a few months ago and since the switch things have been…read moregreat! The office staff is extremely responsive whenever I reach out. The grounds are clean inside and out. I never have issues getting into the building and it's never too busy or crowded when I need to get in and out for work events. The halls are well lit and there's maps right off the elevators to help me navigate in this maze of a building. The four stars is mainly because there's no trash dumpster on site and that makes things a little more difficult. Having to search around for somewhere to properly throw something away, when normally there are trash cans readily available in most places. Overall, a great storage company!

E 10th Street Charlotte, NC location: This place advertises great online deals, but I would avoid…read moreat all costs if you need to rent a space for more than 4 months. This place is a total scam and in less than year, I went from paying ~$80 a month to ~$198 a month. They say they "negotiate" monthly rent but it brings the cost down barely $15-20 a month. I was told if I scheduled a move out for a specific date, I needed to pay the monthly rent up front and for the 15+ days I wouldn't be in the unit, I would get that retroactively reimbursed. Called to confirm and they said that wasn't true, and it doesn't say that in the lease. Why was I told incorrect information over the phone then? A huge scam considering somone will likely move into that unit as soon as I move out so they will be getting double rent for a period of 15 days. I would rather sell all of my stuff next time instead of rent with Extra Space. Updating RE comment below from the business manager: it's clear they are only posting comments to "call this number" to make it look like they're trying to rectify the situation, when in reality this number takes me to the same customer service person that gave me the issue in the first place. Maybe send me a more accurate phone number if you're going to comment and make it look like you're trying to remedy the situation.