DO NOT USE THIS FACILITY. Do not use this company if you have another choice. Maybe the other…read morelocations are better, but they tell me the district manager has been there for 18 years - so if they haven't got it right by now, not sure they will. It's been the worst experience from start to finish.

Extremely poor customer service. I would rather interact with an automated system. If you speak…read morewith anyone with the initials JB, I recommend requesting someone else.

I HIGHLY RECOMMEND THIS PLACE! They are above and beyond…read morejust a basic storage unit. April at the front desk has been extremely helpful throughout our time at our Units. We are a small business that is in need of storage and a loading dock and now we have 5 units. Only small downfall is that they are pricy but your paying for locations for sure. If money is not a issue and you need storage don't think twice!

Renting the unit couldn't have been easier or quicker! Access to the unit is simple with plenty of…read moreequipment to make it easier. Highly recommend them.

Moving is never enjoyable! This place was affordable, easy, and Colleen (Rock Star) went out of…read moreher way to help me handle a curve ball when I needed storage with little time to plan. The facility was clean, secure, and easy to navigate (even on the 2nd floor). A huge thank you!

clean , friendly , decent cost . Staff fantastic is t a lot to say about a storage unitread more

I selected this storage facility based on its location. Reserving a unit and getting through the…read morepaperwork was easy enough. Note: insurance is required - you either have to bring evidence of your own coverage or they will sign you up for the option they offer. The facility is clean and easy enough to navigate. My one complaint is that the elevators can be sketchy. I stopped by on a Sunday to take one load to my unit. It should have taken 15 minutes but it took 35 because one of the two elevators was down and the functioning one had a glitch and took forever to close. It was frustrating and there was no manager on site as it was a Sunday. A couple was there moving their items in and kept asking me how to get the elevator to work because they had the same problem. Not worth switching to another location but still annoying. Management: if you read this, please fix the elevators!

Do not like the way the main entrance to storage units is designed, and it would be nice for a…read morecheaper rate especially if you have been there for few years. The staff are professional and courteous. No other complaints at this time. 3/31/2023 We have been customers at this location for 13 years. My Wife had called to get prices for a bigger unit and we end up getting a double the size of our previous unit for a cheaper price. The top floor is not climate control, but you don't need it to be because in my opinion it is not too hot in the summer and not too cold in the winter. It is always pretty clean in the facility. They have motion lights that work well. Nicole is awesome.

First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

All good things about my experience at Bee Safe Storage in Pineville--especially thanks to Miss…read moreRoslyn. Her customer service is absolutely top-notch. From the moment I checked in, she made me feel like more than just a customer--she makes you feel like family. She was incredibly thorough and professional when walking me through the setup process, and I felt completely at ease leaving both my personal information and my belongings in her care. What really stood out, though, was how personal she made the experience. When I came back the very next day to drop off another load, she saw me in passing and called me by name. That level of attention and warmth is rare and speaks volumes. Miss Roslyn is kind, patient, and clearly takes pride in what she does. It's more than just a job to her, and it shows. I truly appreciate how she went above and beyond to make the entire process smooth and welcoming. Highly recommend Bee Safe Storage--and if you get to work with Miss Roslyn, you're in GREAT hands.

My initial experience with this storage facility was okay; however, my opinion changed due to the…read morerepeated phone calls and pressure to leave a review. Within approximately two months, my monthly storage rate increased from $140 to $200, which was a significant and unexpected increase. I was also repeatedly encouraged to leave a review and was told that, as a favor, a fee for one month would be waived in connection with providing a review. Given the timing of the rate increase and the continued pressure to submit a review, the entire experience left me very uncomfortable. The facility itself is clean and well maintained, but the tactics used to obtain customer reviews felt excessive and unprofessional. Customers should be able to leave feedback voluntarily without repeated phone calls, pressure, or feeling as though their rates or fees could somehow be connected to whether they provide a review. Unfortunately, what started as an acceptable experience ended on a very disappointing note.

Forgot about my move and time and then asked me do I want them to come or not because I was…read morefustrated. Use at your own risk. Said I was coming at them lol Very unprofessional and immature men. Saving a couple dollars not worth the risk.

this is a SCAM. held our stuff hostage for two and a half weeks, never moved the stuff an inch out…read moreof their warehouse (we moved out of state and the stuff never arrived) he then forced us to pay $1000 ON TOP OF the initial deposit of $1300 just to get our stuff back. DO NOT USE THIS SCAMMER.

I had to use All About Storage during a move and they were great! Always so helpful with…read moreeverything. Will use them again whenever I need them!!

Ms. Sam was very helpful and recommended what best fit my needs, would definitely be a returning.read more