The office personnel, price, and website is very nice. Our only problem was that the…read moreweatherstripping along the bottom of the door was in very poor shape when we arrived (not sure why that was not inspected and corrected before we arrived...) but the office said they would fix that this coming Sat. (4 days after our arrival). Better inspections appear to be needed.

Cube Smart is so much more than one would expect from a storage company. Such prompt, courteous,…read moreand friendly service; I would almost go as far to say your treated as family. The entrance to storage seems to be very secure as well with a very sturdy gate and code for coming and going for each person. Also very well lit for added security, and more than ample storage space for what I needed. I would use again and recommend to friends and family.

Friendly staff. Spaces are clean and the grounds are well kept. I wanted to rent a space for just a…read morefew months and the process was quick and painless. They guarantee profit for a year so no shady business. They also made sure I got the best price. My only pain point is that the AC doesn't seem to be on all the time.

Thank you Sybil for your awesome customer service and going above and beyond to answer the million…read morequestions I had. Lillie

This storage facility has been completely redone by a new management group. The web site is easy to…read moreuse and the application process is seamless. I met the storage representative on site and he was very accommodating. The rates are the lowest in the area and they gave me a 20% discount for the first 3 months. My experience was Great!

Do not use this storage facility!!! It is a scam. They have one chair in their so-called office and…read morework on appointment only. I had items stored there & because someone else was paying for them & stopped, they sold my things. No certified letter, no email, no phone call as per NC law. They are a scam operation!!!

We rented there for over three years until we just could not go with the constant increase in rate…read more When they sent another increase to $180 per month (for a 10x15 storage, it was time. The access road is a mess, huge potholes so we had to take a different van as we could get stuck. For three years they said it is being fixed. Nobody is there now at all. I called after trying to catch someone there for three weeks...found out there is a person only between 11 am - 3 pm three times a week. The place is unkept, the hallways are never swept and yet the rent keeps increasing...I called for rate change with an offer of prepayment but they only would lower it by $10 for 12 month prepayment. Well, we are off to elsewhere and saving over $100 a month already.

I had my camper stolen from secure care mount holly in just 4 days!! No working cameras and gate…read moreleft wide open all day!! I later learned that a car hauler trailer was also stolen just a few weeks earlier. Obviously they have issues. They acted like it was just an every day thing. my camper was only a week old!! The lock was cut and they stole it in broad day light. It was there when I drove by at 2 pm and gone when I later drove by at 6 pm. do not go here unless you want your stuff stoLen!! Even though they refunded me my month rent And I had insurance.... I will be eating $3000 due to price increases , deductible and the hitch not bring insured!!

I always have the best customer service experience when dealing with Jason and very glad that he is…read morepart of management on The Plank Road area! He is awesome every single time!!!! The experience was exemplary Jason and Jashana we're great I was having a problem paying my past two balance which they were working with me on. They were very thorough!! I was informed of my next balance because the next balance was due as well, after I got off the call and my payment was successful they let me know that they had some of the next balance waived!! I was very ecstatic they really helped me out and listen to me very caring and genuine I recommend any day!!!! EDIT: I called and spoke to Jason today He is always very helpful and was able to assist me with making a payment and waving my late fee as a courtesy due to making a payment one day after the late fee was charged!!!

We were confused on what size we needed so Ms.Shelly showed my dad exactly what he needed thanks to…read moreher, learned so much,.thought we just put it in,.pay and that was it,.but so much more,.Thank you Ms Shelly