If I could give 0 stars I would. My unit was broken into and items stolen. The site took two weeks…read moreto contact me to inform me of the break in. I was only informed of the two week gap in notice once I contacted an officer with Charlotte Mecklenburg police department who informed me of the actual date of break in. Upon contacting the location back they informed me that I was the only one who was not contacted due to their mistake, another lie told due to the officer informing me that I was the first customer to contact him and that the same day I contacted is when the site actually sent information over to him including customers names and contact information who were affected. After continuously requesting to speak to someone over the actual site I was advised that I would receive a managers discount. Still to this day never contacted by someone outside of the employees on site. Now towards my leave from the storage space the managers discount has been removed. I contacted the site and spoke with a female manager, either BB or Phebe, who contacted to inform of my payment being due. I advised the charging price is incorrect and was responded back to with assumptions on why the pricing has changed (all of which were proven incorrect) and an attitude as if she's personally paying for the unit instead of being heard as the customer and research being done. Two weeks later I'm still being contacted in regards to payment being due and additional charges added instead of an update on my inquiry. My storage amount increased three times since beginning rental without notification, unit broken into without notification but I can receive calls and msgs three times a month in regard to storage payment being due. I requested contact information once again today for someone over the site manager and was advised that they are unable to provide me with the information. I have never worked with a company who refused to provide contact information when requested by a customer. This site changes managers and workers so often and I can see why. My advice is do not rent from this company.

Lovely place if you are down to have your rental price doubled every year. I moved in almost as…read moresoon as this facility opened, and will be moving out in less than a year as my rental price has MORE THAN DOUBLED. Absolutely terrible. The gate and access doors are frequently broken and the "temperature controlled environment" is usually the same if not hotter than outside. If you have money to blow, this storage unit is the one for you.

I always have the best customer service experience when dealing with Jason and very glad that he is…read morepart of management on The Plank Road area! He is awesome every single time!!!! The experience was exemplary Jason and Jashana we're great I was having a problem paying my past two balance which they were working with me on. They were very thorough!! I was informed of my next balance because the next balance was due as well, after I got off the call and my payment was successful they let me know that they had some of the next balance waived!! I was very ecstatic they really helped me out and listen to me very caring and genuine I recommend any day!!!! EDIT: I called and spoke to Jason today He is always very helpful and was able to assist me with making a payment and waving my late fee as a courtesy due to making a payment one day after the late fee was charged!!!

We were confused on what size we needed so Ms.Shelly showed my dad exactly what he needed thanks to…read moreher, learned so much,.thought we just put it in,.pay and that was it,.but so much more,.Thank you Ms Shelly

The customer service is friendly, helpful, and most importantly professional at the Reames Road…read morelocation, however, the place smells like urine and has been smelling like urine for quite some time now. While the staff is doing great work, the physical state of the property does not match the high level of service that I experience on a monthly basis. I thought that management would have done something about the smell by now, but it appears that no one is inspecting the property on a regular basis. I was taught that YOU CANNOT EXPECT WHAT YOU DON'T INSPECT! To be clear, If you don't inspect the property on a regular basis, then you cannot expect the property to maintain the five-star experience. The staff deserves a cleaner environment to show new customers and to retain old ones. Hope to see better maintenance next time regarding the urine smell, because the customer service is first class! Thank you. J. M. - 3403

Stay away from Public Storage. I wish I could afford to move everything out of my unit but my new…read morehouse is not ready yet so I am stuck. They raised my rate from $169 to $245 which is significant for someone on a fixed income. I have called customer service a few times but can't get anyone to help me. I was told that if my unit was available it would now be renting for $245. I don't see the logic in that since my unit is occupied by me and they can't rent it. The local representative was extremely rude on the phone when I said that the rate increase part of the contract must have been in small print. Her response was "I'm sure it's in large print" in a very condescending tone. It is not in large print. I will never use Public Storage again. They advertise great deals but buyer beware - your rate will increase significantly.

We rented there for over three years until we just could not go with the constant increase in rate…read more When they sent another increase to $180 per month (for a 10x15 storage, it was time. The access road is a mess, huge potholes so we had to take a different van as we could get stuck. For three years they said it is being fixed. Nobody is there now at all. I called after trying to catch someone there for three weeks...found out there is a person only between 11 am - 3 pm three times a week. The place is unkept, the hallways are never swept and yet the rent keeps increasing...I called for rate change with an offer of prepayment but they only would lower it by $10 for 12 month prepayment. Well, we are off to elsewhere and saving over $100 a month already.

I had my camper stolen from secure care mount holly in just 4 days!! No working cameras and gate…read moreleft wide open all day!! I later learned that a car hauler trailer was also stolen just a few weeks earlier. Obviously they have issues. They acted like it was just an every day thing. my camper was only a week old!! The lock was cut and they stole it in broad day light. It was there when I drove by at 2 pm and gone when I later drove by at 6 pm. do not go here unless you want your stuff stoLen!! Even though they refunded me my month rent And I had insurance.... I will be eating $3000 due to price increases , deductible and the hitch not bring insured!!

The manager Cathy was awesome!! Over a period of 2 years, I needed 3 different storage units. She…read morewas always great at working to find just the right size spaces for me. Given my particular situation, she took extra time with me to make sure I understood the procedures for moving out quickly so that I wouldn't be charged extra for moving out on short notice. She was kind and made a very difficult emotional time for my family less difficult. Can't say enough good things about them. The area might be a bit rough, but the climate controlled units I used were clean and well monitored by cameras, locked doors & lots of safety wire around the perimeter. Cost was a concern for us, and they provided the perfect solution.

This is your warning avoid Brookshire mini storage my storage was broken into very important tools…read moreand equipment was stolen manager was no help about me reporting about my storage being broke into video camera at facility and no video evidence I personally knew it had to be an employee they are very rude nice about taking your money and leave u out of hundreds of dollars because of their dishonest workers and managers please take my warning and save time money and headache just avoid thank you u been warn

This storage facility has been completely redone by a new management group. The web site is easy to…read moreuse and the application process is seamless. I met the storage representative on site and he was very accommodating. The rates are the lowest in the area and they gave me a 20% discount for the first 3 months. My experience was Great!

Do not use this storage facility!!! It is a scam. They have one chair in their so-called office and…read morework on appointment only. I had items stored there & because someone else was paying for them & stopped, they sold my things. No certified letter, no email, no phone call as per NC law. They are a scam operation!!!

Horrible and deceptive. You will sign up for the "Web rate," which is really an introductory rate,…read morehowever that is listed nowhere. In three months they will send you a notice stating the market rate has increased and they're raising your rent. However what they're really doing is raising it to exactly what it was when you signed the lease. So saying the market rate went up is a lie. They'll then lie to you and talk in circles when you call them about it. Claiming they explain in store that it is an introductory rate and "maybe it's not clear online." It's not clear because it's not marketed as an introductory rate. Save yourself the time and headache.

The customer service and the location is nice. It's clean and I like the fact that you have to have…read morea passcode to go up on the elevator