I needed to change from one unit to a smaller one. Not only was the team helpful in allowing me to…read moremake the change in my schedule, they made sure to put the paperwork in order, so that the financing would transfer to the new unit in a timely manner. All this they do and much more with welcome conversation and understanding of the stress of moving and storage. You'll like these folk. And the facility is always clean and well maintained throughout the year.

Very easy process. Staff was friendly and we had no issues. She showed me each unit available…read moreand I was able to decide which was best for me. Thank you

I currently have two 10 x 10 units that they "merged' since they didn't have a 10 x 20. They have…read moreat least double the rates over the time I have been there. I went to cancel one of the units since I consolidated the units only to be told that I need to move my 10 x 10 to another box, or if I want to keep the one box my belongings ar in, I need to go there the day of and wait all day in the facility for their system to update that they unmerged the box and I get to start as a new customer. Alternatively, I could choose to keep both units and avoid any inconvenience. Love being held hostage and hustled by a business. Closing both out and going elsewhere where a customer is valued.

This is the second time i stored my personal items with this company. Mark Gary was awesome at the…read moreCornelius NC location. Not only he explain why my pricing was different from the website. He also tour me around and provided me an temporary access code during their system upgrade so i can move my items in storage that day. Place is very clean.

First the process was absolute . With the AI technology we just followed the prompts to set up a…read morepersonal account. Second the system issued us a code to unlock the door . Inside our portal were instructions on where to locate our key and storage unit number. When we reached our unit on hanging on the storage door was a welcome tag inside was our lock . The unit was clean and just as we expected. The price was within market value.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Helpful staff on premises, easy to talk to and ask questions. Everything else online annd easy.read more

WOW! Talk about great service. I am a Davidson student and over the summer I needed a space very…read morebad to put my belongings into. Angie has been so helpful. Not only has she helped me, but I was able to reserve the spot online as well. She also helped me sign out so nice past time. She's a great person! I'm so glad i was able to do business with them. Will be coming back next summer!

I had a great experience at this location picking up boxes. I ordered them online for pickup and…read morewhen I came they weren't ready. The gentleman working was really nice about it and apologized. He was pretty busy. I waited just a few minutes and he quickly got my order ready and made sure it was accurate. I definitely appreciate his kindness even though he was busy! Great customer service here.

This place has rats!!!! I had two storages here and my things got destroyed! When I told the rep…read morethey were very apologetic and told me I was covered with my insurance so I came in the next day to get things squared away, and it was a different tune. As I was speaking to the manger he stated the insurance doesn't cover things like rats and there was basically nothing he could do! This place is rat infested!!!

Upon pulling up, we read a "Out in the property. Will be back soon" sign. We needed to grab the key…read moreto our unit from inside, so one of us waited by the door and I entered the property to drive around looking for the employee. We found her and asked if she could grab our key for us, and she was more than happy to do so! She apologized to the other member of our party for making her wait in the cold. I wish we got her name, she was so friendly and helpful!!! This was 11:52 AM on Saturday Jan 13th, so if the owner sees this and knows who was on schedule then, please pass along our thanks! The inside of our unit was SO CLEAN!! We travel for work and are always renting our storage units in numerous states. This has been the most impressive, clean, and overall great one we have ever used. So impressed with this place!!! Not a bug, leaf, cobweb, ANYTHING DIRTY, in sight!!! Thank you MorningStar storage and great employee!!

Avoid this storage place at all costs. I called early June to cancel my storage unit on 6/16. Kia,…read moreKelly's associate, said, "Just make sure everything is out of the unit and you'll be all set." A month later, MorningStar deducted funds from my bank account for July. When I called to inquire why, Kelly said, " We thought you still wanted the storage unit, since the lock was still in place." The lock was supplied by MorningStar and I was never told to remove the lock and just to remove my items. As of 7/21/22, after multiple requests to cancel, the storage unit hasn't been canceled and I have not received any move-out paperwork. I have put a stop payment on Morningstar with my credit card company, so they do not charge me for August. This is supposed to be a month-to-month storage unit with requiring a 10-day notice to vacate. Avoid or prepare to be scammed.

Looking for storage call and ask for Mark. He can off the top of his head if and what size space he…read morehas. I rent a 10X10 and a 10X5 for less that $150. Everyone else prices were to high. Thanks Mark

While on vacation I needed a place to store my boat trailer. Mark was more than accommodating…read more Friendly service, easy drop off, and great prices! Highly recommend Lake Norman Storage for all your storage needs.

Horrible and deceptive. You will sign up for the "Web rate," which is really an introductory rate,…read morehowever that is listed nowhere. In three months they will send you a notice stating the market rate has increased and they're raising your rent. However what they're really doing is raising it to exactly what it was when you signed the lease. So saying the market rate went up is a lie. They'll then lie to you and talk in circles when you call them about it. Claiming they explain in store that it is an introductory rate and "maybe it's not clear online." It's not clear because it's not marketed as an introductory rate. Save yourself the time and headache.

The customer service and the location is nice. It's clean and I like the fact that you have to have…read morea passcode to go up on the elevator