All my items were covered in mouse feces. when I contacted the office, they said they would put…read morebait in my unit. A little too late because my things were already covered in feces.

The staff is always willing to help with questions or problems. They respond almost as quick as you…read moreask. Sincerely my family thanks you RODNEY S

Once again, the Mr. Storage team met all of our needs as we rented a truck from them. We would…read morehighly recommend them to facilitate a move.

I was moving to a new place in Mid August 2022 and needed to rent a U-haul. I called the day before…read moreI needed to rent it to reserve the truck and they had it waiting for me when I went in the next day. Not only that, it turned out I didn't need the size truck I reserved but one size smaller. That wasn't a problem. I had the truck for two days and brought it back earlier than expected and I was reimbursed some of the money I put down originally. Had no problems at all. I recommend them if you need to rent a U-haul.

We used Southern Self Storage for more than three years. They were always accommodating and helped…read moremake life easy as we went through several transitions. At one point we had two units (one for us and one for my in-laws), when we closed one down, they allowed us to swap units. When my Father-in-Law passed away and we had to quickly empty their apartment, they allowed us to temporarily move into a bigger unit and then the next month allowed us to move back to the smaller one. For both of these moves, they found a unit that was close and apologized that it wasn't closer. It was perfect though because we could walk in between the two instead of having to load it on a trailer. They made one small part of the ordeal easy to deal with that and that is priceless in my book. They are wonderful to deal with and if we ever had a need to rent again, we would definitely return to them. They care about their customers and that is worth more to me than a name brand storage facility.

From the owner: Family owned business for 20 years. Rate lock for one year…read moreguaranteed. Clean, well maintained facility. 24 hour access.

This place is above 5 stars. Keva is the reason that I returned here for repeat business. They are…read moreefficient, nice, kind and take care of all needs. I have had my choice of all places in Concord and have used a few before but this place gets my repeat business because of their kindness and service. Thanks, All about Storage!

Great service, staff is very friendly and helpful. Would come back again. Trucks are in great…read morecondition authors supplies tools and appliances for purchase and rental

Could not use the unit due to roof leak. Had to wait two weeks for ceiling repair. Charged for…read morepadlock not delivered. Metal clip needed to use door lock never delivered. Gate inoperable on three occasions. No refund. Canceled unit May 10, 2025 and received email confirmation. Got a past due notice with late fees for the month of June and paid $160 since they threatened collection. Spoke with a representative and she could not explain why the unit was not canceled Got a notice today notifying me of July charges. The scam never ends. Try contacting a real person, ha! You have to wait for them to contact you. Stay away from them.

DO NOT RENT FROM HERE!…read more Paid for and moved into a storage unit before I realized the lock provided (that I paid for) was not the correct lock for the door. Could not get anyone on the phone, then finally resorted to using the kiosk in the "office," for virtual help. The customer service operator was unable to issue the correct lock and then we were disconnected. Finally connected to another virtual CSR, and she recommended I go and take a key out of another open unit. Helped me immensely, but probably screwed someone else. I paid for a climate controlled unit that did not work. I could never get someone on the phone or to call me back regarding this issue. Then it came time for my move out date, the instructions were to clear the space and take the lock. After my move out date, my account is still showing a balance for this current month. Thankfully before this happened I turned off my auto draft. My profile is now racking up late fees and I can still not get in contact with anyone to resolve the issue. I also got a notice that my rent would be increasing for the next month on the unit I no longer rent. Every time I showed up, the amount of trash pilled around the bins was astounding. Really disgusting and I'm sure that caused an infestation problem. During my visits, I saw evidence of people actually living in some units and the trailers cars etc. parked upfront had clearly been abandoned for some time.