Could not use the unit due to roof leak. Had to wait two weeks for ceiling repair. Charged for padlock not delivered. Metal clip needed to use door lock never delivered. Gate inoperable on three occasions. No refund. Canceled unit May 10, 2025 and received email confirmation. Got a past due notice with late fees for the month of June and paid $160 since they threatened collection. Spoke with a representative and she could not explain why the unit was not canceled Got a notice today notifying me of July charges. The scam never ends. Try contacting a real person, ha! You have to wait for them to contact you. Stay away from them. read more

DO NOT RENT FROM HERE! Paid for and moved into a storage unit before I realized the lock provided (that I paid for) was not the correct lock for the door. Could not get anyone on the phone, then finally resorted to using the kiosk in the "office," for virtual help. The customer service operator was unable to issue the correct lock and then we were disconnected. Finally connected to another virtual CSR, and she recommended I go and take a key out of another open unit. Helped me immensely, but probably screwed someone else. I paid for a climate controlled unit that did not work. I could never get someone on the phone or to call me back regarding this issue. Then it came time for my move out date, the instructions were to clear the space and take the lock. After my move out date, my account is still showing a balance for this current month. Thankfully before this happened I turned off my auto draft. My profile is now racking up late fees and I can still not get in contact with anyone to resolve the issue. I also got a notice that my rent would be increasing for the next month on the unit I no longer rent. Every time I showed up, the amount of trash pilled around the bins was astounding. Really disgusting and I'm sure that caused an infestation problem. During my visits, I saw evidence of people actually living in some units and the trailers cars etc. parked upfront had clearly been abandoned for some time. read more

Constantly raising rent every 3-6 months, the trash is typically full & overflowing with furniture, nobody is ever there to answer a phone or help with any questions, and there's mice. My boxes of clothes have been chewed into 3 times. I will be moving to a new unit the second I have the time and means. read more

AVOID PUBLIC STORAGE! Lesson learned is to check the reviews because several others are saying exactly what i'm experiencing. Storage buildings are very old and not kept up well; rust, water in units on the floors after rain, gate left wide open several times for entire day each time I've seen it open. - The ridiculous TRASH that other customers have talked about in reviews is worse than they say: Mounds of junk piled over 6ft high, 40ft long, 15ft wide and just got worse, making it difficult to drive around it because it's so close to a couple buildings. Construction dumpsters sat by the piles for weeks on end to be extremely slowly filled while even more junk piled up on & around the mountain. - ZERO customer service! and this is with every Public Storage that I've looked into! No office or personnel on site, only a touchscreen kiosk with a camera that allows access to account info or unit rentals & payments, as well as a corporate "call center" type employee on video call who is unable to answer questions specific to the site and then never follows thru with having a property rep/mgr call back to help. Both the local and toll free numbers go to the same main corporate system with no way to speak to anyone other than transfer to a "property manager". This only brings you to a voicemail saying to get the app or get online, or leave a message at the tone for the property manager. - 20 days after submitting my move-out via the app, my account is still open and another payment was pulled from my credit card. Still dealing with that! - And if you're parking any sort of vehicle in the back parking area, good luck getting to it when another tenant happens to be accessing their unit along the tiny, half destroyed "road" that leads back to parking area. You have to wait for them to move their stuff out of the road and move their vehicle around the building for you to pass by. Also, their contract talks about the vehicle, trailer, boat, camper, etc. being in good working order and basically not falling apart but more than half of the things parked were simply trashed with flat and rotting tires, rusting body panels, etc.. !! DO YOUR RESEARCH for another company altogether !! Storage facilities are everywhere. :-D read more

FIND SOMEWHERE ELSE! Driving up to the location did not give a good first impression. The dumpster was drastically overflowed and trash was everywhere. Then while we were moving in, the owners of the unit next to us showed up to check their belongings because there had been break ins reported. The homeless population is heavy in the area. Water got into our unit and ruined some artwork that had been passed down generations. I'm having to deal with filing an insurance claim now. Just do yourself a favor a find another storage place. ANY OTHER PLACE WOULD BE BETTER! read more

I moved into town and needed a storage facility ASAP. This one had great reviews so I called and a very patient person walked me through every step on the phone. I was able to use the space immediately, even if I couldn't get there until after hours. They emailed and texted me the info and code as soon as I paid online. The space was prepped for me and a lock was there waiting in the storage space. Flawless transition. Thank you very much, Public Storage. read more

System is completely automated. Rental increased. I've been trying to contact them for weeks that I'm vacating. No response. Only online chat. I follow the online instructions only to get caught in a loop. read more

Great customer service, i have Building P but there is not sign i was lost but they are very kind and help me to find it

I purchased this storage for my College students and they said, it was the most organized operation they had ever experienced. Everything was detailed and if you followed the instruction, you would be finished in no time. They also said this place gets 5 stars for the Key that was provided for them. They said they were glad they drove to Concord because it was so cleaned......Thank you public store, you are the best!!!! read more

I want to thank Tara for answering all of my questions regarding my interest in renting a unit. She was very knowledgeable and courteous. She was very friendly and had such a great attitude. Public storage should be very thankful to have Tara as an employee as she is a great asset to the company. The facility was spotless as well. Thank you. read more

Mgr. Tara was very helpful and had good knowledge of her business. location is convenient and clean.

Tara was very helpful during my rental. I could not have asked for a better experience. Moving is very stressful and this facility made it a little better. Thanks so much. I highly recommend. read more