I just called to inquire on spaces and prices for storage for our office. I introduced myself and…read moreperhaps she thinks I'm a sales call because she cut me off and hung up on me before I could even ask. I called back 3 times and she wouldn't answer. I spoke with Megan Lomax. She won't be getting our business now or ever. Poor communication skills with her customers.

From the owner: If you're looking for a secure location to hold and store your important documents, items, or…read morefurniture, choose Storage in Kannapolis, NC, as your go-to self-storage center. Located in the heart of the city, this storage facility offers a wide range of services and unit sizes for those in need of additional space for their belongings. Whether you're moving out of your college dorm room or you're hiding Christmas presents from the kids, trust that Storage will keep your items safe. Their on-site staff is always helpful, and gated access and security cameras give you added insurance for the safety of your belongings. You'll have 24/7 access as well, so you're never a stranger to your own stuff. Ensure your items are taken care of when you've run out of space and choose Storage for simple and cost-effective storage solutions. Call them today at (704) 933-6464 to request additional information.

Incompetence and gross negligence are the words that best describe this location and business…read more If you take nothing else from my experience below, note: "Property Management" is a joke Heather is negligent and rude They do not confirm your move out so you are left with incurring charges After moving out of this space a month ago, I was finally able to get the $310 charge removed from my account. This took over 30 phone calls to accomplish. The property does not have a manager onsite, it is a kiosk location. This means that when you move out, they do not check that the lock was removed. During my move out I went to the kiosk and spoke to an agent virtually. I showed her my lock, she refunded my over paid account, and I thought the exchange was over. Imagine my surprise to learn of an overdue charge a week later. I called the property and left a message requesting a call back. After several days with no communication I call again and speak with someone who said the system was still showing a lock present but that they would have someone go out and confirm its removal. Multiple days pass with no communication. I call back and go through the saga again. Heather, the property manager, says they will go out and confirm that afternoon and to call into corporate the next day to get the charge removed. I follow these instructions only to be told by corporate that the space is still showing as occupied. I call back a third time to the property and speak to Heather, understandably frustrated by my experience. She does do whatever key strokes are needed to note the lock is no longer on my space, but when pressed with questions about how we got to this point after multiple points of contact, proceeds to hang up on me. Calling back to corporate the next day they tell me that although it shows the lock is no longer present, I still owe for occupying in the new month (plus late fees!), as it had already switched from January to February when the notation was made. I contest this, seeing as how I moved out three weeks prior, diligently followed their own move out checklist (even sending a notice of move out through the app early), and am not responsible for Heather's incompetence at doing her job. I was informed that this would be escalated to the district manager (could not get a name, phone number, or email address and was told they don't know who this person is) and I would receive a call or email within 48 business hours. I receive no form of communication. I call back, am told that it will be escalated again, and that again I should receive a call or email within 48 hours. Again, nothing comes across. The third call and escalation to the "district manager" I also ask for the legal information to provide to my lawyer to dispute these charges. I was told it would be resolved in 72 business hours then and today I am happy to say that the balance has been removed. Every single part of this process has been a nightmare. From the move out saga to the lack of vehicle maneuverability onsite, I wouldn't suggest this property to my worst enemy. In fact, if this specific Public Storage location was burning down, I'd bring marshmallows.

My rates kept going up too frequently. There were no services added, I did no damage, there were no…read moreimprovements, so why do the prices raise so frequently?? I removed all of my stuff from my storage, took my lock, went on my account and close my storage with the schedule move out date for February 25th 2024. On March 3rd 2024 I receive a courtesy reminder that my storage payment is due and pay it so I don't incur a late fee. Really?? I close my account! Do not try to charge me for another minute in that horrible, horrible, stinky, awful storage facility! I rated it one star because there was no option for minus one star.

This place is above 5 stars. Keva is the reason that I returned here for repeat business. They are…read moreefficient, nice, kind and take care of all needs. I have had my choice of all places in Concord and have used a few before but this place gets my repeat business because of their kindness and service. Thanks, All about Storage!

Great service, staff is very friendly and helpful. Would come back again. Trucks are in great…read morecondition authors supplies tools and appliances for purchase and rental

Could not use the unit due to roof leak. Had to wait two weeks for ceiling repair. Charged for…read morepadlock not delivered. Metal clip needed to use door lock never delivered. Gate inoperable on three occasions. No refund. Canceled unit May 10, 2025 and received email confirmation. Got a past due notice with late fees for the month of June and paid $160 since they threatened collection. Spoke with a representative and she could not explain why the unit was not canceled Got a notice today notifying me of July charges. The scam never ends. Try contacting a real person, ha! You have to wait for them to contact you. Stay away from them.

DO NOT RENT FROM HERE!…read more Paid for and moved into a storage unit before I realized the lock provided (that I paid for) was not the correct lock for the door. Could not get anyone on the phone, then finally resorted to using the kiosk in the "office," for virtual help. The customer service operator was unable to issue the correct lock and then we were disconnected. Finally connected to another virtual CSR, and she recommended I go and take a key out of another open unit. Helped me immensely, but probably screwed someone else. I paid for a climate controlled unit that did not work. I could never get someone on the phone or to call me back regarding this issue. Then it came time for my move out date, the instructions were to clear the space and take the lock. After my move out date, my account is still showing a balance for this current month. Thankfully before this happened I turned off my auto draft. My profile is now racking up late fees and I can still not get in contact with anyone to resolve the issue. I also got a notice that my rent would be increasing for the next month on the unit I no longer rent. Every time I showed up, the amount of trash pilled around the bins was astounding. Really disgusting and I'm sure that caused an infestation problem. During my visits, I saw evidence of people actually living in some units and the trailers cars etc. parked upfront had clearly been abandoned for some time.