The customer service and the storage units are superior! I am very happy that I checked them out -…read moreand decided to rent from them! There's a 10-day notice requested, when you have no further need; -which is completely fair and better than any other place I've used in the past. It feels 'cleaner' than any other place I've used in the past as well. The 'people' running it are helpful and I can tell they like their job (a definite plus!)

When we first rented space over two years ago at BBS they were great. Lorri was the store manager…read moreat the time and she was so professional and courteous to all her customers. She also was a clean a holic so the place was always bright and fresh. Under new management now and the place has gone way down hill. Amy the new manager is rude often, I mean when she is there. The office hours say 9:30-5:30 on the front door. However go at noon or later or even earlier and perhaps while there you need to buy some boxes or tape, that is not possible. Often times there's a note on the door be back at 3:30, be back at 2:00, call this number if you need assistance (which goes to voice mail) and you do not get assistance. I understand employees may need to step out for lunch, or an errand. However there should be someone on site during those business hours. This is not a one time occurrence, but quite often. In the new year I plan on relocating. Given so many options in the area this is not a big ordeal.

A new staff member named Yolanda assisted me with a financial matter and did so successfully. No…read moreother staff member worked this hard to help me in the past and I appreciate it!

I was in need of two storage units. Looking online I decided to look into Smartstop self storage…read more Jan sealed the deal for me. The whole process was more involved than I realized, but Jan made it all simple and clear. Jan showed me the units, explain the contract, hours open, elevator close to my units and much more. It's so pleasant to find a employee who really cares about the customer and does her best to server them. Barbara W.

Extremely helpful and amiable CS reps, fantastic, brand new facilities protect by gates and an…read moreelectric fence and key code locks between Gates and the inside and the elevator. Temperature and humidity optimal for storing antiques or collectibles. Extremely reasonable monthly rates

Recently downsized and needed storage to accommodate furniture planned for a future rental spot…read more Donna got me setup in just a few minutes. Later when the truck arrived with the furniture, I need additional space. Mack made a unit immediately available and handled the paperwork as the movers did their job. The facility is very clean and the staff very friendly.

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

Clean convenient and great owners. We used this facility a year and were very happy with the space…read moreand the price! Highly recommend.

Well I rented a unit because it was close to my house and also could process through the kiosk,…read morehowever I'm on day 4 without being able to access and no return phone call from 704 824 4511 which is stamped all over the customer service signs with 24 hour service. Ive been stuck with driving around with a truck full of belongings "hoping" someone else doesn't find them useful. And less $80.00 so I'm not to excited about finding another unit just yet. But I just may have too and then request a refund from the phone number that is not being answered...

I had been shopping area vendors for a competitive bid for a tow hitch install…read more One company quoted $1,200. U-Haul won the bid at $745.00 and did great work. Lydia runs a tight ship and she's a real pro! She gave me great service and the completion estimate was right on time. I would highly recommend this location!

Ms. Lydia, and Mr. Mike are the absolute best at Lake Wylie U-Haul!!Best customer service, awesome…read morestorage units, and the new building is fantastic!!

We just had movers, Graham and Tyler, come out and help us with our move out of state. I can't tell…read moreyou how wonderful they were. They absolutely were beyond phenomenal. We've never hired movers before, but this was a fantastic first experience. They went above and beyond and really took the time to ensure everything was packed securely. They did not rush and were super kind. We were so thrilled with their amazing work ethic! This company also clearly has very good leadership as well. Definitely recommend them and would use them again in a heartbeat if we didn't move states!

Requested 2 people for 2 hours to unload a smaller moving truck for $200. When the scheduled time…read morecame to meet us? Nobody. I called the numbers provided and straight to voicemail. 1 person showed up 30 minutes late, the other never showed. Was informed I'd get charged $100. Only to be charged that twice. So I effectively paid this company $200 to unload on my own cause they didn't show. Disappointing.

I love this place. it was so easy and convenient to get to size storage unit I needed. I really…read morelike the fact that I can have it taken out of my account and I don't have to worry about being late. And it is easy access to and from my unit. Also I can get into it anytime I need to without having to wait on someone to open the gate at a certain time. I highly recommend this company to all my friends and family.

Catherine ---The transaction was easy to get started. I really liked the electronic kiosk. The…read morerepresentative was knowledgeable and friendly. I just had a hard time to add my home insurance to the account but hopefully I have that done now. It is very convenient --which is how it should be. Thank you...