There aren't enough superlatives to describe our experience with Tim and Barnes Piano. We moved to…read moreCharlotte last January with a 35-year-old player piano that had been moved several time and kept in storage for awhile. It was tuned last year by someone else and didn't hold the tune. It sounded just awful! I found Barnes Piano online and they were quick to respond to my request for information, understanding about my having to postpone them coming out and then prompt, professional, SO knowledgable and thorough when they did. Love the confirmation that gets sent directly to my calendar - an added little bonus! Tim came and explained in depth the current state of our piano and what needed to be done. He was clear about the different levels of service, up front about the costs and completely honest about what really needed to be done now and what could wait. I especially appreciate that! He was here all morning and the piano sounds just great! It wasn't cheap, but like I said, they are completely upfront about their pricing for their various services - right on their website, actually, which is a really great resource. So nothing was a surprise, and I'm happy to pay for good service done well! Really, I can't say enough good things. You will be so happy if you decide to work with Tim and his crew!

Our scheduled appointment was postponed by this company the day of the appointment. When it was…read morerescheduled, the technician showed up without necessary tools, and borrowed my vacuum, swabs, etc. At completion, we were Up charged $75 with no conversation or warning. Technician Daniel used glue on my Queen Anne Baby Grand without my knowledge or permission. Piano began losing its tuning within 2 months. When I reached out for a solution, Well -Loved Piano was very quick to offer excuses but not customer service. I itemized the infractions above and Michael and Danette came out the next morning. I let them know in writing that they would be greeted with coffee, kindness, a good attitude and the intention of us all walking away happy. After the re-tuning, Danette had what can only be described as an extremely unprofessional, unstable, crying, ranting episode. I understand being defensive when faced with personal or professional shortcomings. But, Danette made me very uncomfortable in my own home, having to contend with both substandard services as well as her erratic behavior.

Do not use. showed up to move my gun safe along with a few other items. didnt have the equipment to…read moremove my safe. Said they were coming back and got paid. have been sending emails for months about there return to move the safe. zero response.

Such a great experience working with Eric. He was quick to respond/ easy to communicate for a…read moredelivery just a few days out. Very efficient and professional! Would recommend!

Worst experience we have ever had, they held our items in Los Angles for 3 weeks before loading…read moreonto a truck. We only had the few items we drove across the Country with and had to get back to work. We had to make desks out of cardboard boxes since we had no furniture. I reached out daily and they would not respond. When they did finally arrive 4 weeks after packing up our home in California, the main guy rushed us and boxes were falling out of the truck, it was packed so tight. We are missing valuable items, broken items, I received other people's items. Stole cash out of my purse while I was on a business call. Quadrupled our quote and they will not refund a penny. Only wanted cash after the first deposit, I found out other moving companies do not require cash. They would not unload until I handed them the cash and then put 90% of the items in the basement even though they were all marked with specific rooms. I had to hall all the boxes up the stairs and put them in the correct rooms. We have been in NC for 6 months and I am still realizing more and more boxes they did not unload that were ours. I will never us a moving company again, I will take the time and pack a POD myself and get help from family and friends. Then I will know my items will make it safe. By the time they were done they charged us $20,000.00, our house in CA was 1400 sq feet. I would have been better off selling everything and starting over in NC and just brought clothes. We had the master bedroom, living room couch, dining room table & chairs and my husband's desk along with boxes of clothes, Christmas items and patio furniture. $20,000.00 pretty much broke us to get started over in NC. They will hold you hostage because they won't give you any $$ back once they give you the final quote. They expect you to know exactly how many boxes you will have on your first phone call. They never gave me a final bill to file with my tax guy, so I am having to sift through all my Zelle payments, cash withdrawals and proving to him what we paid. My son used a different moving company, and it increased $1000.00 form his first phone call, should have used them. Lesions learned the hard way. DO NOT USE THEM! THEY ARE THEIVES! THEY HAVE THE NERVE TO STEAL CASH OUT OF MY PURSE!!

First, this company should be called worst class movers. After I paid the cost to move, I was told…read morethey would need another 7000.00 to start. I was told by the broker the crew was professional and well trained. When to crew arrived, they were not professionals, but people picked up from the street. They had no idea on how to pack especially fragile pieces. Consequently, I had to follow them around and tell them how to pack fragile items. On several times I found them packing China by just stacking the pieces together with our packing material. As a result, several pieces of everyday and good China were broken. When I unpacked boxes, I found items just thrown in together with no packing to protect them. When they started on a Saturday, they were late and had seven people to pack when they told me they would return the next day they were three hours late and had half the people to complete the packing so they went and got people off the street who could not speak English. After waiting two weeks to get a delivery date they finally got moving. When the van arrived it was the driver and one person to unload what it took seven people to pack. As a result, thigs were not put in right areas or just piled up in the garage with boxes marked fragile on the bottom of stacks of boxes full of books. I have over 50 pictures of broken items or poorly packed boxes to share if anyone wants to see an example of their packing