I was told by Chuck at Accelerated that my move would take three professional movers 6 to 8 hours…read moreand cost about $2,500. Instead, one professional showed up with two trainees who had to be taught on the job. The move dragged on until 10:30 PM, nearly a third of my belongings were left behind, and boxes that were moved were mislabeled or put in the wrong rooms. Despite leaving the job incomplete, they still handed me a bill for more than $4,000. I refused to sign because the work was not finished. The next day I had to hire another licensed mover for $3,000 just to complete the job. AJ, the owner, claimed only four hours of work remained and that his same three guys could come back Monday to finish. That was not an option, as the house needed to be cleared Sunday. In reality, it took a five man crew five hours on Sunday to finish the work. Not only did Accelerated Deliveries fail to complete the job, the part they did complete almost made things worse. Items meant for downstairs were put upstairs, belongings were left piled in the garage, and one of the crew admitted it was only his second day ever moving. I hired them because of their reviews, but after working with them it seems like they are more suited for moving college dorm rooms than a 5,000 square foot house. AJ, the owner, was cool and apologetic on the phone, but then he followed up by sending me a demand letter for payment on an incomplete job. UPDATE: I've disputed the charges with AJ the owner and he has not been responsive in a resolution. He fraudulently processed a payment on our credit card with no authorization form. He pulled the card info from our deposit and charged the card without our permission despite a very transparent dispute of the chargers and me having to hire another company that cost me $3,000+ to finish their job.

No-Show on Move Day - Left Us Scrambling With No Help…read more I confirmed a move with this company on July 9th for August 2nd. I paid a $50 deposit and agreed to a clearly outlined rate of $282/hour for 4 movers, with an estimated 8 hours of labor and 1 hour of travel time. The move was local--just 1.1 miles from one 4-bedroom home to another. A week before the move, I received a confirmation email and even called the company with a question. They answered promptly, and everything seemed in order. Then, 20 minutes before the scheduled move time on August 2nd, I got a call saying they couldn't come. Their reason? One of their two drivers quit, and they had no one to operate their non-CDL 26-ft trucks. I was told the earliest they could move me was Monday, August 4th. I made it clear that I had to be out of my house by Sunday, August 3rd, and waiting until Monday was not an option. I asked for alternatives--a late Saturday move, a Sunday move, a discount, a referral to another provider--anything. The manager told me, "Sorry, there's nothing we can do," and only offered to return my deposit. It took nearly 72 hours for a confirmation email to be sent that my deposit was refunded and that was only after I emailed the business and requested it . Because of their last-minute cancellation, my wife and I had to move every box ourselves in a Ford Edge and a Nissan Altima. It took us 8 hours in the summer heat with no help. We still had to hire last-minute movers for the following day to move the large items that we were unable to fit in our cars. Because of the last-minute timing forced on us, we had to pay $1500+ for only 4 hours of work. This was completely unprofessional, irresponsible, and left us stranded on a major life transition. I strongly urge anyone reading this not to trust Accelerated Deliveries, or Chuck, and to look elsewhere for movers.

Our scheduled appointment was postponed by this company the day of the appointment. When it was…read morerescheduled, the technician showed up without necessary tools, and borrowed my vacuum, swabs, etc. At completion, we were Up charged $75 with no conversation or warning. Technician Daniel used glue on my Queen Anne Baby Grand without my knowledge or permission. Piano began losing its tuning within 2 months. When I reached out for a solution, Well -Loved Piano was very quick to offer excuses but not customer service. I itemized the infractions above and Michael and Danette came out the next morning. I let them know in writing that they would be greeted with coffee, kindness, a good attitude and the intention of us all walking away happy. After the re-tuning, Danette had what can only be described as an extremely unprofessional, unstable, crying, ranting episode. I understand being defensive when faced with personal or professional shortcomings. But, Danette made me very uncomfortable in my own home, having to contend with both substandard services as well as her erratic behavior.

It's so nice to find a service provider that offers craftsmanship and care to our aging piano. It…read moresounds better that it has for many years.

Do not use. showed up to move my gun safe along with a few other items. didnt have the equipment to…read moremove my safe. Said they were coming back and got paid. have been sending emails for months about there return to move the safe. zero response.

Such a great experience working with Eric. He was quick to respond/ easy to communicate for a…read moredelivery just a few days out. Very efficient and professional! Would recommend!

Worst experience we have ever had, they held our items in Los Angles for 3 weeks before loading…read moreonto a truck. We only had the few items we drove across the Country with and had to get back to work. We had to make desks out of cardboard boxes since we had no furniture. I reached out daily and they would not respond. When they did finally arrive 4 weeks after packing up our home in California, the main guy rushed us and boxes were falling out of the truck, it was packed so tight. We are missing valuable items, broken items, I received other people's items. Stole cash out of my purse while I was on a business call. Quadrupled our quote and they will not refund a penny. Only wanted cash after the first deposit, I found out other moving companies do not require cash. They would not unload until I handed them the cash and then put 90% of the items in the basement even though they were all marked with specific rooms. I had to hall all the boxes up the stairs and put them in the correct rooms. We have been in NC for 6 months and I am still realizing more and more boxes they did not unload that were ours. I will never us a moving company again, I will take the time and pack a POD myself and get help from family and friends. Then I will know my items will make it safe. By the time they were done they charged us $20,000.00, our house in CA was 1400 sq feet. I would have been better off selling everything and starting over in NC and just brought clothes. We had the master bedroom, living room couch, dining room table & chairs and my husband's desk along with boxes of clothes, Christmas items and patio furniture. $20,000.00 pretty much broke us to get started over in NC. They will hold you hostage because they won't give you any $$ back once they give you the final quote. They expect you to know exactly how many boxes you will have on your first phone call. They never gave me a final bill to file with my tax guy, so I am having to sift through all my Zelle payments, cash withdrawals and proving to him what we paid. My son used a different moving company, and it increased $1000.00 form his first phone call, should have used them. Lesions learned the hard way. DO NOT USE THEM! THEY ARE THEIVES! THEY HAVE THE NERVE TO STEAL CASH OUT OF MY PURSE!!

First, this company should be called worst class movers. After I paid the cost to move, I was told…read morethey would need another 7000.00 to start. I was told by the broker the crew was professional and well trained. When to crew arrived, they were not professionals, but people picked up from the street. They had no idea on how to pack especially fragile pieces. Consequently, I had to follow them around and tell them how to pack fragile items. On several times I found them packing China by just stacking the pieces together with our packing material. As a result, several pieces of everyday and good China were broken. When I unpacked boxes, I found items just thrown in together with no packing to protect them. When they started on a Saturday, they were late and had seven people to pack when they told me they would return the next day they were three hours late and had half the people to complete the packing so they went and got people off the street who could not speak English. After waiting two weeks to get a delivery date they finally got moving. When the van arrived it was the driver and one person to unload what it took seven people to pack. As a result, thigs were not put in right areas or just piled up in the garage with boxes marked fragile on the bottom of stacks of boxes full of books. I have over 50 pictures of broken items or poorly packed boxes to share if anyone wants to see an example of their packing

Had a wonderful experience with Arnaldo and team. Great communication throughout the process of my…read moremulti day move. They showed up on time and prepared to work Friday in CLT and again Saturday morning when we arrived in DC. Wrapped all necessary items and had lots of blankets and dolly's. I would absolutely use them again!

Very Expensive, two guys 25min unloading only of a rented truck, over 400 dollars…read more Movers were professional Shop around, hidden fees. 3.19.26