Friendly staff. Unfortunately our trailer had water…read morestanding in it and debris, they dropped it off early because they had one in the area, but subsequently couldn't clean it out before delivering to us. I was able to purchase tarps and plastic to protect the furniture for the most part, and only had minor rust stains that I was able to clean off. We paid extra to get our stuff delivered by a certain date & I had received a call that that wasn't going to happen, once I called UPack they were able to arrange the drop off in time. I would have liked pick up to be sooner but they only run on certain days- usually Tuesdays and Thursdays. I would recommend calling the local office wherever you are to expedite this, as using the online pick up/drop off request takes longer.

Dropoff went smoothly, other than the email said to call 2days ahead of time…read more I did. They told me theyd call me the day of with an hours notice. Day of at noon i call for an estimated time frame. They say ill get an hours notice Driver calls 10-15 min out. Im at work. Email says to arrange pickup at dropoff. I ask the driver. He says they dont do sat pickup (it's Thursday). I ask if he can come back the next day at the latest time (which is extremely inconvenient) but i dont have a choice really. He says yes. I ask if it will be him. He says most likely he will call between 330-4:30. My wonderful now exhausted parents work as hard as they can since i have to work to have it ready to go by 4:30. At 4 i call the driver, pods ready, he says "ok great ill let them know". 5 rolls around 5:10 rolls around I call driver back, oh youll have to call the main office im not on pickup. I try. Office closed at 5. I call customer service just to repeatedly be told the same thing. Nothing they can do til Monday. Implying i made it up. No sense of yes we're going to fix this If you need things to actually happen. These arnt your people

The best moving experience that I have ever had, hands down! Bobby and Jordan made a stressful move…read moreso much smoother. They were quick to respond and worked very hard (and efficiently). The price was more than reasonable. Such nice guys with great attention to detail. I would highly recommend them to anyone.

This company is wonderful! Bobby has the greatest demeanor - just laid-back enough to be calming,…read morebut he still makes you feel like your job matters, which really helps during stressful move situations. And, when it's time to move, he and his crew move! They helped quickly, efficiently, and carefully. As others have noted, the price was super reasonable. I love that I got to "support local" with their company, too! Can't recommend them highly enough - excellent quality and value. Thanks Bobby and team!

update. I have found more dents and dings and chips on my furniture. I remember the young girl who…read morestood around doing nothing telling me that the guy who was doing the stacking was the best. I beg to differ and my furniture would show the results. I took great pride in my furniture. It's not junk. It's beautiful mahogany funiture that I took great care of. My bedroom suite, my dining room table with leather chairs, buffets, armoires, credenzas and more all dented, dinged, chipped or damaged caused by this company who rushed throwing my furniture around as if it were plastic toys. Oriental rugs tossed in a corner. I had one young man who was gracious enough to help my husband and I who are in our 60's take and roll the rugs properly.A complete disaster and ruined by this so called company. The truth will prevail and word of mouth does have an impact on futures sales. They do not care about your valuables, for them its not a privilege its a job that stops at 5pm.

If I could provide a higher rating I would... The company is great. Justin and Kieth went out of…read moretheir way to ensure my belongings arrived in Colorado safely and secured. With less than two weeks notice of moving, I called Barring Moving and Storage. Even with a full schedule, they were willing to work with me to pack my stuff (I was already gone when they picked everything up) and store it until I was ready for delivery. Fast forward, 7 months, I rented a POD to transport my "stuff." They not only loaded the POD, worked with the drop off and pick up times, but when the POD driver left (without the POD) because there was no lock, Kieth put a lock on the container immediately after I called (within minutes). I had the driver turn around to pick up the container, who almost left without it AGAIN because the lock wasn't on right. Kieth, again, went out there to deal with the (very rude) driver and ensure the lock was on the container and the container on the truck. Additionally, they were more than reasonable with pricing... I would recommend them hands down for any small or large move.

I drove 26 feet truck from San Francisco to Mountain City, Tennessee. I spent 4 days on the road…read moreand was tired to unload myself %80 of 1600 cubic feet to the Appalachian Mini Storage. I was searching local movers on Yelp and found "THE MOVERS CO" $140 per hour with 3 hours minimum. Two Logan's showed up on time and helped me unload everything super efficiently and safe. Guys very polite and with great attitude. Thanks, Erkin

The guys were great. Very friendly and they moved so much stuff for us. I can't recommend them…read morehighly enough!

Everything from the moment I booked with them Anthony and his team were in constant contact with me…read moremaking sure everything with my move ran smoothly. They were all very friendly and fast. Trey and his crew that came to do the unloading were exceptional. Trey and Anthony both check with me following the move to make sure I was satisfied with the move and to let me know if I needed anything else to not hesitate to reach out to either or both of them. They took exceptional care of my items. I would recommend them to anyone in need of movers. They treat you like they have known you for years. The pricing was very reasonable.

My move went smoothly despite a late start due to a scheduling error. The team was fast and their…read morewok ethic was outstanding. I highly recommend this local business to anyone in the area.

Pros: the men who moved my furniture were incredibly professional, polite, and attentive. They…read moreworked at a steady pace and slowed down when necessary to ensure that nothing was damaged. They double and triple checked the placement of every item. They stayed until I had thoroughly inspected everything and made sure that it was all perfect. My move happened during a storm, so they covered every piece in heavy quilts to keep it totally dry. I am more than happy with the quality of the move and the attentiveness of the men who worked in the truck. Cons: the office staff is rude and horrible at communicating. I had to make five phone calls and send an email on the day of my move just to find out when the movers would arrive. My move was even delayed by 24 hours and nobody contacted me! My contract explicitly says that my furniture would not share a truck with someone else's belongings, however when the movers had still not arrived to my house by 5pm the office staff admitted that my furniture was on a truck with someone else's items so I had to wait my turn for delivery. My furniture was being driven all over the county to unknown locations for an entire day and I had no idea!I was floored!! In addition, my contract explicitly said that I could pay with a Visa, but when the movers arrived they said it was a "cash only" business. Unbelievable. The people in the office are dishonest, misleading, and beyond horrible at communicating. Luckily I found my contract and they admitted that they could take Visa in a pinch. I would not recommend this company, although the actual movers in the truck were awesome. Pick your poison I suppose.

Terrible company needs to be 0 stars....they have refused to respond respond…read more John Anthony's employees complain about how they only make $10.00 per hour. You shouldn't cry to a customer about that. I'm not your employer

After a lifetime of many moving experiences I think I am qualified to say, this company is pretty…read moreawesome. From the moment I first spoke to them until I closed the door behind the men who did the actual moving, they were great. I felt a ton of relief after Ms Siegel came out to do the moving estimate, she actually walked around and explained how each room's belongings would be packaged and how long it would take. She was knowledgable, courteous and very professional but more importantly super accurate! (She even designed a game plan for us, to help us stay on track with our gargantuan moving endeavor) needless to say, our move took an entire day. The moving men stayed pleasant, with a smile on their face all along and were polite about having to re arrange things. Even on the 10th hour of moving boxes, I'd give them 5 stars but we all know life is all about room for improvement.

We had a great moving experience with Tru-Pak. They were courteous and showed up right on time…read more Everything was in good shape and the crew was nice and hard working. Easy to deal with and hassle-free. Thanks Tru-Pak!

The actual move was good. We had no problems and the guys who came were very professional. BUT…read morecustomer service with Amy afterwards has been nothing but a disaster. Our payment bounced. Completely my fault. We had some unsual bills due to my son's death and we accidently were overdrawn. Again completely my fault. However as soon as Amy contacted me about the returned check, I immediately paid her over the phone with a credit card. I then received a letter in the mail from a collection agency that I owe them for the bounced check. I called Amy and she assured me it is an issue she will take care of and not to worry everything is good. 2 weeks later I get another letter. IT is still not taken care of. I call Amy back. Again I am told she will take care of it and she has talked to the agency and not sure why I got another letter. So I called the agency. I was told by them that I STILL owe them the money because they have already paid Amy/Preferred moving. I explained I had paid her and can show proof of payment. They tell me that I still owe them also. They proceed to also tell me that they have sent Amy/Preferred moving multiply emails, all unreturned and made several phone calls, all unanswered or returned about this account still being unresolved. So right now Amy/Preferred Moving is still on a double payment for my move. Not a very honest way to do business in my opinion.

Used this mover to move me Late February of 2022. Had them to store a range and refrigerator among…read moreother things as I was downsizing home and leasing till I got a new one built, in climate control storage behind old Hickory Dickery Dot. They moved me from Conover to Newton 6 miles. You would think movers would know to take refrigerator doors off or leave open. But no they did not. 16 months later refrigerator is covered in black mold inside. I do not trust cleaning because spores can get into freezer coils and air vents. So $1400 to move and $2600 for a new fridge. A very expensive move that could have been avoided if movers knew what they were doing. Edit.. sense I can not respond to their reply on this review. I personally would not hire a moving company that required a release of liability to correctly store a item like a refrigerator long term. I assumed incorrectly being expert movers they knew what they were doing. After all they are according to them the number one moving company in Catawba County.