I just wanted to take a sec to wrote this because I feel it's important to give credit where credit…read moreis due. I came into this location in immediate need of a storage unit, and having never had to secure one before, I had A LOT of questions. I also had a few criteria I really wanted for the location of my unit - I wanted to be as close to the security cameras and elevator entrance as possible, since I or my other teammates would sometimes have to come to the unit alone or late at night. Danielle patiently searched each floor in the computer to find units that fit my size specs, along with these other two main criteria, and found a few options. We went and looked at each one, and looked at the location in reference to the cameras for each unit. We found the right one and placed it on hold until the 1st of the month (today), so we could start the rental on a full month. On the 1st, I went back in and found that my needs had changed. Even though this caused her to do a little more work to edit the info in the computer, she was still super helpful and upbeat. After a little while, we found the perfect, bigger unit and got it keyed and ready to go! I am so thrilled to finally be able to move this stuff out of my home into a space where it can be organized and well kept. I really like that there are trashcans on each floor, easily accessible, and bathrooms on 2 levels as well. The office at this account is clean, welcoming and they even make popcorn on the weekends for their customers! So far, I'm really loving my experience with Morningstar!!

This facility is the best option in Uptown Charlotte. The building is extremely secure and safe…read more Customer service is outstanding! Danielle is the best! She was helpful and very knowledgeable. She made my move a whole lot easier and stress free.

I always have the best customer service experience when dealing with Jason and very glad that he is…read morepart of management on The Plank Road area! He is awesome every single time!!!! The experience was exemplary Jason and Jashana we're great I was having a problem paying my past two balance which they were working with me on. They were very thorough!! I was informed of my next balance because the next balance was due as well, after I got off the call and my payment was successful they let me know that they had some of the next balance waived!! I was very ecstatic they really helped me out and listen to me very caring and genuine I recommend any day!!!! EDIT: I called and spoke to Jason today He is always very helpful and was able to assist me with making a payment and waving my late fee as a courtesy due to making a payment one day after the late fee was charged!!!

We were confused on what size we needed so Ms.Shelly showed my dad exactly what he needed thanks to…read moreher, learned so much,.thought we just put it in,.pay and that was it,.but so much more,.Thank you Ms Shelly

Do not like the way the main entrance to storage units is designed, and it would be nice for a…read morecheaper rate especially if you have been there for few years. The staff are professional and courteous. No other complaints at this time. 3/31/2023 We have been customers at this location for 13 years. My Wife had called to get prices for a bigger unit and we end up getting a double the size of our previous unit for a cheaper price. The top floor is not climate control, but you don't need it to be because in my opinion it is not too hot in the summer and not too cold in the winter. It is always pretty clean in the facility. They have motion lights that work well. Nicole is awesome.

I selected this storage facility based on its location. Reserving a unit and getting through the…read morepaperwork was easy enough. Note: insurance is required - you either have to bring evidence of your own coverage or they will sign you up for the option they offer. The facility is clean and easy enough to navigate. My one complaint is that the elevators can be sketchy. I stopped by on a Sunday to take one load to my unit. It should have taken 15 minutes but it took 35 because one of the two elevators was down and the functioning one had a glitch and took forever to close. It was frustrating and there was no manager on site as it was a Sunday. A couple was there moving their items in and kept asking me how to get the elevator to work because they had the same problem. Not worth switching to another location but still annoying. Management: if you read this, please fix the elevators!

Do not rent from them. I am a traveling hospice nurse and got into a horrific car accident been in…read morethe hospital since June. They couldn't wait to auction off all my belongings without having direct contact or concern about me. They sold everything I have and I have nothing.

I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was…read moredenied. Called the office, called the other local PS offices, and the 1-877 number, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Terrible service at all levels of this company.

First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

Mildly shady location as it's in the area of Tryon right before NoDa, but no reason to feel like…read morethe place isn't secure. No evidence of break-ins on any of the units I saw, and the manager, Gloria, was more than helpful in getting a new unit. Highly recommended!

okay so first thing I'd have to say about this location is management is BEYOND unprofessional, the…read morewomen who runs the storage company will NEVER BE AT THE LOCATION! SHE WILL NEVER ANSWER THE PHONE UNLESS SHE WANTS MONEY! The prices go up drastically every month and I have screenshots showing my 5'x5' went from 30$ all the way to $132 over the matter of not even 12 months when I kept trying to ask people for help, they kept saying that it's her rules so she can choose what she wants to do with it and if you wanna get scammed, this is the place for you. This lady will literally try to milk you much money as she can and it's absolutely ridiculous 5 x 5 I should not be paying more than $70 but I needed a unit so bad that I had to bite my tongue and just get it for the meantime and she charged me almost $140 for a 5 x 5 unit. when I called her out for scamming, she got very defensive and wanted to be absolutely beyond rude and I just don't recommend this to anybody unless you wanna lose all your money and give it to a greedy person.

The manager Cathy was awesome!! Over a period of 2 years, I needed 3 different storage units. She…read morewas always great at working to find just the right size spaces for me. Given my particular situation, she took extra time with me to make sure I understood the procedures for moving out quickly so that I wouldn't be charged extra for moving out on short notice. She was kind and made a very difficult emotional time for my family less difficult. Can't say enough good things about them. The area might be a bit rough, but the climate controlled units I used were clean and well monitored by cameras, locked doors & lots of safety wire around the perimeter. Cost was a concern for us, and they provided the perfect solution.

This is your warning avoid Brookshire mini storage my storage was broken into very important tools…read moreand equipment was stolen manager was no help about me reporting about my storage being broke into video camera at facility and no video evidence I personally knew it had to be an employee they are very rude nice about taking your money and leave u out of hundreds of dollars because of their dishonest workers and managers please take my warning and save time money and headache just avoid thank you u been warn

The staff at this location is exceptional. I came in with someone else, and when I raised my…read moreconcerns about packaging tape, I left with valuable advice and two alternatives. I continue to use them today. I enjoyed chatting it up with the staff on a Saturday afternoon.

The U-Haul center on Boxmeer Street installed a hitch for my car. It was easy to access the center…read morefrom I-85. . The personnel there were very courteous, personable and kind. I had expected the installation to last much longer but there was hardly any long wait at all. Rob performed an excellent installment. Thank you all so much and continue with the good work!