The customer service is friendly, helpful, and most importantly professional at the Reames Road…read morelocation, however, the place smells like urine and has been smelling like urine for quite some time now. While the staff is doing great work, the physical state of the property does not match the high level of service that I experience on a monthly basis. I thought that management would have done something about the smell by now, but it appears that no one is inspecting the property on a regular basis. I was taught that YOU CANNOT EXPECT WHAT YOU DON'T INSPECT! To be clear, If you don't inspect the property on a regular basis, then you cannot expect the property to maintain the five-star experience. The staff deserves a cleaner environment to show new customers and to retain old ones. Hope to see better maintenance next time regarding the urine smell, because the customer service is first class! Thank you. J. M. - 3403

The young lady was most helpful and knowledgeable. I was given the wrong unit on line she quickly…read morefound the problem and created a solution. Im very pleased with the outcome.

I called at the last minute needing a climate controlled storage unit…read more I spoke with a very knowledgeable and friendly customer service agent. He explained the process and what they had available. After telling him what I have to store he helped me make the best choice for the unit. They explained the insurance for my contents and all pricing involved. He took all of my info over the phone and emailed all docs to me in a very secure manner. Great experience.

Friendly and attentive staff. Easy and convenient location. Great value. I love the locks they use,…read morevery secure and safe

RF here: PSA regarding Cross Traxx storage over on Statesville Rd, having been taken over by Prime…read moreStorage and the fiasco that it is. One of the primary reasons i have a unit there to store a bunch out camping/fishing/etc., was because of their security. The previous owners lived on premise, former LEO and the cctv and gate system functioned, i never worried about my unit being broken into. Last Thursday night, my unit, along w many others, were broken into. I had very little loss, it was trashed but that's it. There is ZERO security on premise now, the cctv does NOT function, nor do the gates, they are left in the open position 24/7. There are NO plans to have an on premise person reside there, just a young, inexperienced manager, that's it. I asked how long before the cctv and gate system would be down, 60-90 days was the reply. They have no internet either so they cant process payments, or even do simple things like add a lock to ones account, they have to call the concord store. I even asked if they would simply shut the gate at 8-10 pm and open at 7-8 am, to provide that level of security, nope, gonna stay open to every hoodlum/looter that wants to treat it like a personal shopping ground, especially in these times. Needless to say, i/we, if anyone here has a unit, is not getting what we paid for or expect and I am looking at another space to rent that is secure now, and not an easy target for looters.

I would have agree with the other person who had previously posted a review. They are very…read moreaccommodating. I'm returning to the Charlotte area after being gone for 10+ years. Tim and Vickie are the two nicest people you could ever encounter in this cold cruel world of today. Especially in a business aspect. Their personalities are very impressionable. I felt very comfortable when interacting with them upon my first visit. Despite me visiting other self-storage facilities, I knew I was going back to Crosstrax. They make you feel as if you've know them all your life. That's the friendly customer service that missing in today society. I'm glad to be a customers of Crosstrax.

First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

This by far is the worst place I have dealt with for storage. For those of you that do not know…read morethe air conditioning has been out in half the building since May and the people that visit the units weekly and know about this have been given half off their monthly rent. When my rent was raised in June. I was there last week and the air is still out. My items were starting to mold and their is a water leak going on as well, as some items were wet. The manager wanted me to come and show him the mold. He stated heat and water do not cause mold. Also, in my last review, I complained because people who are living in the storage units and I felt unsafe. Well the problem is worse. They have the all living in the part of the building where the air is working (Thank God!) After punching in my code a young lady tried to enter the building with me when the doors opened. I actually had words with the woman and advised her she would need to enter her own code to enter the building. She was not happy! Then when I am leaving the unit, another woman approaches carrying groceries and stated she lived there also. This is a very unsafe environment, and management doesn't seem to care. Do not rent from this place!

I had a good experience! I needed a short rental and everything went smoothly! Lucy was so helpful…read moreopening my account and Rick on closing it. Very quick response.

Ownership changed after we had our belongings in storage. Management under new ownership is non…read moreexistent. The gate stayed open for months after they took over. They removed the trash receptacles. There is rarely anyone onsite. They are totally none responsive to requests. They send out multiple requests for info after you have taken the time to provide the info multiple times. Hate to have to relocate our belongings but this place is unacceptable.

Unfortunately, All of a sudden I feel deceived. I am a new…read morecustomer of less than 90 days, and I am already seeing a significant change in pricing. I signed for a small 5X5 unit, in which I pay for my own insurance, for $43. In a little over 2 months, Ive received notice that there is an increase to $63/mo. with no explanation other than, "From time to time, it becomes necessary to evaluate our rates and make appropriate changes." It's no secret that prices are increasing everywhere, but why increase it soon after I sign my agreement? Or at least give a more ethical explanation as to why. There are storage units that are closer to my home for the same price, for a larger unit. I chose prime for the price. That's it. I hate when companies don't consider their consumers smh. They would have gotten a 1 star but the 2 employees that helped me when I signed up were polite and the sign on process was simple, I guess I see why now.

Rented a unit online on August 1, 2026. I never got access to it, and I never got a single person…read moreon the phone. Their own confirmation screen says the rental isn't complete until you call and speak to someone in the office, because only they can remove the lock on your unit. I called six times between August 7 and August 10. Every call went to voicemail. I went to the office three separate times during their posted hours, 10 AM to 2 PM on weekdays, and nobody was there. On the last visit the "Back at 10" sign was still hanging on the door at 10:30. I texted the office number and emailed the management company twice. Nothing came back. They called me exactly once, on August 5. I missed it. That was the only contact they ever made and they never tried again. $175 charged on day one for a unit I could never open. I ended up disputing the charge with my bank and renting somewhere else. If you rent here online, understand that you cannot get into your unit until a human unlocks it, and there may not be a human.

I'm from AZ and needed an emergency storage facility and came across Affordable Storage!!! The…read moremonthly price was great and Mary at the desk was very helpful I would recommend them to anyone. I used the storage locker for 8 months with zero issues Thanks again to Affordable Storage for their Services!!!

Great service! Brianna was extremely helpful. She got me set up quickly even though I walked in 10…read moreminutes before closing.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

This is the place to get your moving boxes....they have ALL SIZES...must be where movers get…read moretheirs....the prices are reasonable....the gentleman was extremely helpful...forget U-Haul, Home Depot Lowe's...Thank You for everything!

This is a great local Charlotte place to buy your shipping boxes and packing peanuts. They have…read morethe best prices on packing peanuts anywhere.