DO NOT USE THIS FACILITY. Do not use this company if you have another choice. Maybe the other locations are better, but they tell me the district manager has been there for 18 years - so if they haven't got it right by now, not sure they will. It's been the worst experience from start to finish. read more

Extremely poor customer service. I would rather interact with an automated system. If you speak with anyone with the initials JB, I recommend requesting someone else. read more

I been 2 months request from the manger 24 hr access but the manger don't have time to approve or deny. Also I contact the office too many time and usually said some one will contact me in 48 hours and never hear back from them . read more

So simple when you prepay to store your vehicle. They text you the code and your done.

This place is the worst! Over the last few years I've had a couple units here. The gates rarely work, as in they will be wide open all day. Recently they were completely removed for a while. Wow, way to keep our belongs safe. Easy access much? The units are old, damp and raggedy. My last unit was.so damp, I had to buy damp rid buckets and put them everywhere. My boxes were damp to the touch. My current unit has a door (roll up) that comes off track every other time I visit. The office "fixed" it once, but alas it keeps jumping off track. I visited the office about the door on the 1st one month, to be told my bill is currently late. I said "isn't it due today, the first?", so how is it late? I was met with a stare, and no help. Store your goods somewhere else. With cameras and gates that work! read more

Easiest reservation ever! I was able to do everything on my phone and then they sent the passcode!

The price was better than most area competitors. The online rental process was easy and fast. The unit itself was really dirty, filled with leaves, cobwebs, and drywall tape. The slide for the latch was corroded and hard to move, and there was moss and mildew on the outside of the door and the seal was damaged. I expected the unit to have been swept out and relatively clean before renting it out. I wonder if it is haunted! read more

This was my first time at this facility and I called ahead with some questions. Angie answered all my questions and helped me with the supplies I needed. She was the only one working and was doing a really good job. read more

Tierney is wonderful to work with. I saw the unit I wanted online yesterday... Reserved it.. Called her and made an appt for 11am today... She Knows her stuff... The office is all set up for social distancing : ) and contactless renting!! She had everything ready and I was done in 10 minutes flat... The unit is Perfect!! AND A Necessity Since I Downsized. Very Happy. TY Public Storage & Tierney. From Lisa . 4/16/2020 read more

First off, I was in my 10 by 20 unit for four years and the rent was 149,00 a month when I moved in. It is now 348.00 a month and I can't take any more rent increases so I'm moving to another company where my rent is 98.00 a month. Plus three of the sheetrock ceiling panels fell down and broke up all over my belongings. I told them about it and they wanted me to move all my things out of the unit so they could repair it. I told them no way was I going to empty the packed full unit. Beware. read more

I was very stressed about picking a storage place while out of state . Public storage had my back the whole time . Their customer service is exceptional . They made sure I knew what was going on the whole time read more

Jada was super helpful and nice. The facility is clean and well stocked . I especially love that the ap opens the gate :) nice perk !

The staff at Public Storage was courteous and professional. I greatly appreciate their help.

very poor customer service by Brenda. Who works for the company. I was told by Brenda that my unit was mistaken for somebody else's, and they cut off my lock!!!!! I am not pleased with how I was treated as a customer. My lock has been cut for over 2 weeks without my knowledge, and all my stuff is is open for anybody to take. I paid my rent every month and I am a valued customer. I deserve to be compensated as a customer. They had no right to cut my lock off. read more

We've stored our camper here since 2012 with no issues (rates increased by $15, no biggie). Husband checked camper on March 10th, all good. We received a call from front office today asking if we still want to rent the lot. ?? Ummm, yes. Thought that was an odd question so husband drive over there to inquire..... our lot was empty, camper stolen. To whoever stole it, its a material object it can be replaced. The thing that really makes us sad it that my husband kept a leather journal, and documented each and every trip we took with our daughters. I would do anything to get that back. read more

I left my F150 here (Pineville NC) for 4 months to save with long term parking at the airport. Month 5 both of my catalytic converters were cut off and stolen. The police came and said this is not a good area and happens here a lot. The storage center sold me with its secure, needs a gate code and has cameras. They and corporate of course accepted no responsibility and didn't even prorate my final month as I never would park my car there (corporate won't even return my calls.... they say they are in meetings all the time). The center is old, dirty, unsafe and has people living in the units. It is a complete wreck with as is this company. Stay far away or you will suffer losses! read more

The problem with public storage is each month they keep raising their rent, plus their storages are not climate controlled. They are also too quick to wanting to cut your locks off of the space that you are renting if rent isn't paid at a certain time of the month. read more

I've used several storage places over the years however this seems to be the least one I've been impressed with. The gates are always open even outside of office hours for anyone to go in. Last Sunday I arrived to find a man who appeared to be on drugs loitering in front of our unit, I've yet to see any security cameras as well read more

Have to follow most of the other reviewers thoughts. Terrible customer service. I normally don't leave negative reviews, rather only talk about places I can recommend. Yet in case it seems company policy encourages the low service. And I shared this with the management team. I have been looking for a specific unit, with specific criteria for about a month, checked the website a couple days ago - saw the unit we need avail - "reserved" it online for a June 14 move in. After getting an email that they had tried to contact me by phone unsuccessfully to complete the reservation, (I use my phone heavily for business and have no record of an attempt to reach me) ... I stopped in to confirm in person. I was flatly told there were no units avail now and that if I wanted to come in on the 14th I could "see if there might be one then". How ridiculous. Someone would plan a move with no place to go? Further more, I was told "anyone can make a reservation but that doesn't mean anything".... curt and dismissive. There was no effort to offer me a different unit at the same location for a rate comparable to my 'reserved' space. Only offer, other can to come back on the 14th and 'see what they might have' .... it was suggested I look at a unit in Matthews, 40 min away. If their employees are correct and a reservation really means nothing, I suggest they set a lower expectation with consumers on the website. Say this 'may' be available. Bait and switch. Moving and storage is stressful enough without this new low in service. read more

This has been the very WORST business I've ever had to deal with. Verbally told 2-3 days and took a month! Then a very important piece of cabinetry was stolen! It was valued at $5000. As it housed expensive silver and semi precious stones in bracelets, necklaces and earrings. I proceeded to file a claim and 4 months later I was told $0 compensation! At this point I have engaged legal advice and will proceed with anger. No stars, but had to press 1 or couldn't proceed with post. read more

Liz and Sade, were the two working at this location the day my fiance and I went in to rent a spot to park our vw beetle, they both were such amazing people and not once did I see either of them without a smile on their faces. They both went above and beyond to help us in anyway they could. I would truly recommend this location to anyone and Liz & Sade both were such a huge impact on our decision to chose this location to rent from. Would have posted this review much sooner but the lack of wifi at this location did not serve much good as I could not connect to the internet to write a review while there at that location. read more

Elizabeth was awesome! I was multi-tasking and she was able to go with the flow. There were some challenges that were not here issue that I want to note: - WiFi would be helpful - the feedback card instructions were out of sequence. They indicated to search for this public storage and then select to write a review however this site was not found and I needed to select write a review first to find this location. I look forward to a good experience here! Thanks Liz read more

I had a great experience with this public storage facility. Everyone there was friendly, helpful and very professional.

I recently SOLD my house in Ballantyne and moved down from Richmond, Virginia both at the same time and was in need of storage. COCO is the absolute best of the best. I can honestly say that she embodies the term "Superb Quality Customer Service." Public Storage got it 100% right when they hired COCO. It's a pleasant feeling when you receive that old school, personable, attention to detail. I could tell that she really took pride in explaining in great detail what all options that Public Storage had to offer me and my family. COCO valued my time, made sure to answer all of my questions and never once did she make me feel rushed. There were several new hires shadowing her (who were great as well) while she assisted me and the balance of training them, while helping me as well was amazing! I'm SOLD on Public Storage from this one experience! The prices weren't the lowest in town, but my experience with COCO made me want to spend those few extra dollars for my peace of mind. I've had several questions after I moved my stuff into storage and I assumed that since I had already signed on the dotted line that maybe the customer service would magically "go away" and boy was I wrong, I walked in to the office and who was right there with a smile on her face, COCO!! COCO thank you for making this transaction and transition easy for me and my family, I really do appreciate you for just being you!! Charles Footman Richmond, Virginia / Charlotte, N.C. - Ballantyne read more

Made a call to reserve a storage unit, extremely easy. Upon arrival at the site, I was greeted by Courtney who was ready to show me my unit. I wasn't convinced it was the right size so not only did she show me the next size up but the size above that. We agreed it would be sufficient enough and settled on a price. She answered any and all questions I had and was very pleasant. The property itself is a little dated and could use some renovations but will be fine for what I need. Convenient location right off 485. read more

Amazing facility and even better people!! After a particularly annoying experience at the Uhaul place down the street I made a quick phone call to Public Storage and everything was solved. Better prices and a better facility! Coco and Cece were so welcoming and fun to talk with. Coco made it a point to show me each of the available options and talk to me about which ones might be better and why. Not only did I end up with a great spot to park my RV, I also got much more for my money than I would have at the other place. Thank goodness they weren't able to help me over there! read more

Great customer service and very helpful! Professional etiquette and environment! Great pricing and the staff was very friendly and knowledgeable about the property and how to accommodate my needs. I would definitely recommend this location to others looking for a great place to store your valuables. read more

Yvonne and Coco were absolutely brilliant, I was looked after extremely well, GREAT customer service. I highly recommend this facility

If I could give this place 0 stars I would but unfortunately I can't. This place has had some of the absolute worst customer service of my entire life and I will never get a storage unit from this location. To start off my friend made an appointment at 11am and we showed up at 10:45 to find a sign on the door saying be back by 12:30.... very confused on why you would make an appointment and not be there. We waited 15 minutes with the CONSTRUCTION GUY who had no idea where they were either. After leaving we received a call at 11:45 asking why WE MISSED OUR APPOINTMENT. WHAT! After letting them know in fact we showed up because no one notified us this "meeting" they had, which is completely unprofessional, we told them we had driven an hour to get to this appointment so we'd be there before they closed. HOW ARE YOU ACCUSING ME WHEN YOU WERE IN THE WRONG. Due to traffic and being so far away we made it there by 5:45 (them closing at 6). Tamika, kavona?, and another associate began openly being rude from the second they saw us walk into the tiny Trailor they're using as they're leasing office currently. Being surrounded by three women who are completely off putting fighting about who wouldn't have to do it because they already did enough for the day was so uncomfortable I would never set back into that place. After that they then told us the computers weren't working and they wouldn't be able to do our lease. The lack of customer service has wasted hours of my day and the attitudes from the sales workers make me never want to even deal with this entire company again. read more

Unit appeared to have water damage along wall. They insisted I need to use their cylinder lock, because of the unit. Walls of the unit was beat up. Leasing agent assisting new hire tried to tell me I needed their insurance even though it was cover by my homeowner insurance company. A $7.00 lock they wanted to charge over $25.00. You need a lock the day you rent it. The lock is useless after you are done unless it can be used at another storage place. read more

Awesome service! Courtney provided wonderful customer service to me from the start with her vast knowledge of the facility and products.

Wonderful customer service. Convenient to South Park without the South Park prices for storage. Clean facility with excellent security measures in place. Highly recommended. read more

Most affordable pricing I found while comparing other units in area. Courtney and April were very helpful in answering questions honestly. I feel confident knowing the units are safe. read more

Great pricing. Courtney was very accommodating and helpful in getting our boat stored.

Rented my unit today. Set up online and saved 10%. Location is very convenient for us. Monica does a great job and very pleasant to deal with. She has thorough knowledge of the business. read more

Unfortunately I feel as though a one star rating is too gracious for this place. I initially had an appointment (made days in advance) at 11 am to get my storage unit. I drove over an hour to make it to my appointment and arrived to construction being done on their leasing office. I then noticed the trailer located near by with a sign that said they would return at 12:30???? Confused I asked the people standing near by if they had an appointment too. To my surprise they were actually managers of the construction that was going on at the property and had been waiting on the public storage employees since they left at 9:45 (mind you the office opens at 9:30)!!! I then decided to call the place just in case there was anyone inside the trailer to answer the phone, only to receive no answer. At around 11:45 I get a call from public storage telling me I missed my appointment. After explaining that I had ACTUALLY BEEN THERE and called meanwhile their "office" was vacant and no one answered my call I explained that I could be there around five due to my commute. After packing up my car with belongings I drove to public storage and arrived around a quarter past five. I walked into the trailer and immediately was put face to face with three employees who were so off putting that in questioning how they even landed a position in customer service. After telling them I had an appointment they then argued back and forth about who had done the most leases that day and who would have to help me. They then proceeded to act as if their computer system was down and that they couldn't help me. Feeling intimidated and unwelcomed I said that I would come back a different time or find somewhere else and left. My father , whom happens to be paying for the unit, then called public storage (prior to their stated closing time) and they didn't answer. After calling again they answered and began to say their absence in the AM was due to a company meeting-- if that IS the case the only professional thing to do is to call and tell a customer WITH AN APPOINTMENT that you will not be there. The lady on the phone then continued to talk over my father and claimed to not be able to find the managers number after he asked to get it. So disappointed with this service. save your money. read more

IF YOU HAVE RENTERS INSURANCE.... and it covers offsite personal property, bring a copy with you! They won't tell you, but you have to purchase insurance EVEN IF you have insurance. They won't accept mobile proof either. Also, if you don't have it THAT day, they'll make you pay for the insurance for the month, even if you bring it in the next day. You also have to buy one of their locks, your own padlock wont suffice. The whole $1 for the first month doesn't make up for anything, you end up spending $60 in useless crap they make you buy. Just keep that in mind! Also, I did hear some whispers and got some pretty weird stares. I felt really uncomfortable and unwelcome. The manager was the only nice one there. read more