1. Hector & Sons

    1. Hector & Sons

    0

    Charlotte, NC

    Hector & Sons

    4.5 (135 reviews)
    Closed Closed
    Updated 1 week ago

    Get pricing & availability

    Response time

    20 minutes

    Response rate

    100%

    Services - Hector & Sons

    In-state moving

    Out-of-state moving

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    Broken dresser

    I recently moved with Hector and Sons and it was the absolute worst experience I've ever had! To summarize from start to finish: 1. Quoted one price (hourly rate and travel fee) in writing via email, and then increased their rates on me. When I asked about the difference, they essentially said it was a business decision; I thought I should have been locked into the first written rate. Regardless, they estimated LOW to get my business, but in reality it took DOUBLE their estimate. They only accept cash as payment, so you can't dispute any charges. This should have been a red flag. 2. The company was extremely unprofessional. During the move, one mover in particular walked into my home (2 bedroom townhouse) and said "oh sh*t, you have a lot of stuff" and then requested that I pack my boxes lighter because "they get tired." They also ran out of shrink wrap for my furniture (even though I paid more for this specificially). 3. They damaged SO MANY pieces of furniture and didn't bring it to my attention, even though several items were blatantly damaged - I'm talking a chunk of wood missing from the front of a dresser, a metal piece inside the dresser snapped in half (no way they could have missed it while reassembling the drawers since they didn't close properly), and lots of nicks and chips throughout. 4. I discovered the damage and shared photos with the company shortly after the move. They insisted that filing an insurance claim wouldn't be a fair payout and promised to make it right. At first, they asked if they could come pick up the furniture to repair it, but I was uncomfortable with that option. Then, they asked to come out to see the damage - reasonable request. They sent one of the movers, who said he "only makes a few dollars per move" and was required to pay for the damage out of his pocket. He asked if he could have a furniture repair company try to fix some of the damage on site as a first step. During this discussion we specifically agreed that he could TRY to have the furniture repaired by a licensed and insured company, but if it wasn't in like-new condition I'd need a replacement or a refund. He agreed. The guy who came to fix the furniture used to work with the mover. He "repaired" the damage as best as he could visually, but mostly used a wood-colored marker to fill in the chips. While some of the items look improved, it's not physically fixed - there are still nicks/chips in the wood and you can see where the damaged sections remain. I shared pictures of the furniture post-repair with Hector and Sons. Since my furniture was still damaged, I requested a refund. They said "accidents happen" and refused to refund my money or replace the items as we previously agreed. Now they won't answer any of my calls. I plan to pursue further action.

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    3 months ago

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    9 months ago

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    1 year ago

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    Hector S.

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    4 years ago

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    1 year ago

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    1 year ago

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    2 years ago

    Efficient, fast, and careful with our things. Good communication throughout. Also was available for last minute scheduling. Would use again!

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    1 year ago

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    Hector S.

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    4 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    Hector S.

    Thank you for choosing us it was a pleasure to have moved you

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    4 years ago

    Great service with reasonable rates . I have used them to move several times over the past few years ! Very friendly as well

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    6 years ago

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    Hector S.

    Thank you so much Miss Miller maybe next time

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    7 years ago

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    Page 1 of 4

    Ask the Community - Hector & Sons

    Review Highlights - Hector & Sons

    I got a quick response for my (affordable!) quote, the scheduling was painless and the movers were so quick and friendly.

    Mentioned in 3 reviews

    Read more highlights

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    Moving Ahead Services

    Moving Ahead Services

    3.3
    (7 reviews)

    I would give this company zero stars if I could. Do not trust them with your belongings or your…read morefamily's move. My family was being relocated for renovations so they moved us out and back in. My apartment paid for the move and I truly believe they took advantage of that and could care less about the residents being we didn't pay ourselves. The move out seemed okay but this was my experience at move in. They took all of our large items apart when leaving but completely failed to put them back together at move-in. Worse, they lost the hardware and slats to my bed and broke a leg on the frame.They also completely lost the hardware from my brand-new baby crib that had never even been used. On top of the damage, we are missing multiple critical boxes and items: Bathroom box: Our ONLY bathroom box containing our shower curtains, rugs, picture frame and other essentials. Kitchen items: A box with our dish drying rack, oven mitts, and some pantry foods. Kids' items: A foldable toy chest filled with old and some brand-new toys my kids just received for their birthdays the month we moved. To make matters worse, the company is lying to dodge accountability. They claim we told the crew not to assemble the furniture. I wasn't even present, and my husband was at work, only arriving at the tail end of the move after coming to get the apartment keys. When he immediately noticed items were missing and questioned the movers, they claimed they would "check the truck and storage." My husband even had to point out that they were bringing in random items that belonged to other neighbors because the crew was so disorganized. When we filled out the damage form, they simply stated that their "crew records show everything was returned and nothing was damaged," and told us "there is nothing they can do." They are unprofessional, completely unaccountable, and left my family missing essential household items and toys for my children. I understand if I said our tvs and electronics and things like that were all messed up but these are small daily items and hardware for our beds so we can sleep comfortably. AVOID THIS COMPANY AT ALL COST!

    From the first contact, Moving Ahead Services was professional and personable…read more The mover Brian and Yawan arrived on time, worked nonstop for 3 hours and were professional yet very friendly. It was worth hiring them to unload a 23 ft trailer in 3 hrs after a cross country move.

    Hector & Sons - movers - Updated July 2026

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