I was looking for a storage unit to store all of my personal and holiday belongings. I booked a space online at this location and was informed I would be receiving a call back. The call back was from Amy. She has a welcoming friendly, voice and was very helpful. We set up a same day appointment for me to reserve my unit. I arrived 20 minutes early and let her know that if she needed I could come back at our scheduled time. She stopped what she was doing and insisted my early arrival was okay. I never like to do that to people, but she was just as sweet in person as she was on the phone, made me feel welcomed. It was quick and smooth. I feel safe with my stuff here knowing there is always someone on site. Yes, I would highly recommend this location :) read more

*DON'T SIGN UP IN PERSON* / *NO REFUNDS* "Paragraph 16 TERMINATION OF THE AGREEMENT AND VACATING THE SPACE". We gave a two day oral notice that we were moving, but since we had PAID THE ENTIRE MONTH, we lost $ 141.43. ***(If you give advanced notice and prepay, you don't have to worry about a refund)*** Company Business Attitude: ~ Please read the contract as this company clearly stands by their policies (no exceptions) since they have over 800 Properties and 1,000,000 clients. We had moved to another one their locations in a different area, so we were still working with them, which had no bearing on any refunds. Also, there is no one above the local district manger, even at corporate, so DM is the final word. There was no compromise and the D.M. manager "Mike" does not have EMPATHY in his voice tone and sounds like he was reading a "script". He is a company man and is trying to do his job. We are planning to move out. --- Pros: (187 E. Sunny Oaks Ave Location) CLEAN, FRIENDLY LOCAL STAFF, VERY SECURE, FAST ELEVATOR. ~ Very nice place, and kept up well. Amy Pope, G.M. is a pleasure to work with, but she really has no power, at no fault of her own. Cons: "A BIG COMPANY" ~ ***DONT SIGN UP IN PERSON!*** You have to sign up online in order to get the lower price. The company WILL PENALIZE you and not make any adjustments. It's presently $38.00 difference on a 10 x 10 at the 187 E. Sunny. Location on 01/24/13. Thats more than $456.00 + more a year because you WALK IN. ~ Automatic rental increase after 5 months. We were paying $186.00 for a 10x10 and then it went up to $202.00. ($16.00 increase) I guess this is how they recapture the half off the first month or the price you pay for month to month. ~ ADA parking is in front of the sliding door (for loading and offloading the facility), so you basically have to break the law to get a truck in there if the one service ramp is occupied. Design issue or it may of been code required, still rather silly. ~ Third floor roof condensates at times, so make sure you cover your stuff. ~ Some of the doors have automatic closing devices in the event of a fire, so you don't have to prop them open, but not all of them. Increases time and labor costs. ~ Read other posts, A few courtesy garbage cans would be nice considering how much we were paying. My wife and I have given them 1 star, but had they given us the money back, adjusted for the internet pricing, It would of been 4 stars since the price increases are not unusual. 5 stars if the G.M. had more power to make changes because it is not easy to communicate with the company at times. Hope this post is insightful and we encourage people to not do business with Extra Space. read more

This place has been my storage home for nearly 2 years and Amy has been SO HELPFUL every Step of the way! Whether it's helping me change my information or changing my storage unit for my convenience. 10/10 would recommend this storage unit to everyone ! Very safe and very nice service! read more

As expected, because I'd used Ex SS before, I found the manager, Martha, to be above board when it comes to customer service. I had mentioned this level of service in my review of an Austin facility, so now its two in a row. She was professional, caring and personable. The price for storage was better than it's competitors and the location was perfect for me, in the short term. Pro - When Martha saw I had hit the wall when I was unloading my trailer, she walked out with a bottle of cold water and an offer to come inside her office to cool down. That's rare in todays world, a caring person, and I appreciated her concern. Thanx Martha, you are an asset to the business. read more

I went in yesterday to check out the sizes of the storage units since I needed more of a visual instead of just online photos (which is also very helpful, but it's easier to figure out what will fit if I am standing in the unit). Chip was INCREDIBLY helpful and quite patient while I "visualized". He listened to what I was trying to fit in there and came up with a better option than what I had thought of in the first place. Setting up my account/lease was relatively easy. If you have renter's insurance not through the company (I have mine with my car insurance company), be sure to bring a copy of the contract because they need a copy to rent you a unit. Otherwise you will have to get one through Extra Space. ALSO - check the internet prices and know what they are for this location. If you tell them you will go home and sign up there for it, they will honor the internet price in the office! The storage spaces themselves are quite decent. I like that each building you need to put your gate/passcode in in order to access that particular building - unlike places where you enter a code at the front gate and you can go wherever after you get in. The reason you need to put in your passcode (and not just enter if it's already open) is a very good reason. Each unit is SEPARATELY and LOUDLY alarmed, and if you don't put your passcode in and someone (or you) are opening the door to your unit, it will scream blood murder until it's fixed. Nice piece of security. They also have lots of WORKING cameras everywhere. Access times to the units are earlier and later than other places, which is awesome since I work wonky hours. OH! And if you're going in the winter time, BE SURE TO BUNDLE UP. It's COLDDDDDDDDD inside. Glad I had a long-sleeved top and a thick zipper hoodie on. IF YOU ARE GOING TO MOVE OUT, make SURE to give them 10 days' notice or you can't get the prorated rate for just a few days rent while you move out. (Ahem, I overheard this with another customer that didn't remember that). Thanks for the help, Chip! Very knowledgeable and personable guy. read more

The people here were wonderful, fast, and very helpful. The customer service over the phone was the same. The building isn't environmentally controlled but the spaces are clean and secure and very easy to access. I would recommend them if you need a place to put your stuff. read more

Amy made getting a storage unit for the first time super easy and stress free. Explaining everything perfectly and taking the time out of her day to show me multiple units and making me settle foR the one that is perfect! Highly recommend this place for clean safe and secure storage read more

Extra Space Storage - Self Storage Near Me - Campbell, California

Great service and very nice people working here. Glad our stuff is in good hands! The facility is clean and organized. Prices are also the lowest to its competitors. Look no more, this is the place to keep your stuff read more

I just rented a space for my company, and all interactions with the staff have been really positive. I had a call from the manager probably less than 5 minutes after I submitted my interest online. She took me through a couple of options on-site, trying to help me find the least expensive option that would fit all of my stuff. On-site leasing was a piece of cake. Now, for the move. read more

The staff is very nice and helpful. It is easy in and out. Plus very secure place. Signing up was easy and prices are very reasonable.

No lie - Amazing service! Ok, so yes, we came in at the last minute (we were those people lol), but Amy, the manager, helped us quickly, got us the best deal and did it all with a smile (granted, it was under a mask but you could tell it was a smile) :) . We got a great storage unit and process was quick and easy. I'm in the middle of a move as we speak so this just made my world a helluva lot easier. Thanks Amy! read more

Truly wonderful customer service for years! Amy has always been very accommodating and professional with an awesome attitude. I really do appreciate everything she has done for me over the years. I also would like to mention Steve. He has been super helpful as well recently. They make a great team. Sincerely, David McKinnon read more

Very nice and clean facility! Ann and Amy are extremely nice and they definitely provide a five star customer service experience!!! Cheers

I strongly recommend Extra Space Storage in Los Gatos to family, friends, and anyone else with too much "stuff" who values efficiency, security and professionalism. Mike, the manager at the site, helped me secure the best price for exactly what I needed (even though I wasn't totally sure what that was when I first arrived) in less time than it took me to research potential storage options online. Mike is patient, friendly, and trustworthy. My movers showed up over an hour before I could and Mike immediately attended to the situation, ensuring that all of my belongings made it safely into my unit without me there. I felt like I was asking a family member for a favor. Mike at Extra Space Storage in Los Gatos is absolutely deserving of a 5-star review (and the first Yelp review I've felt compelled to write)! read more

Great customer service with a skeleton crew - Amy has it down, and is cheerful and down to earth as it gets! Amy provided us all the info we needed to move in and use the facility with no issues. I highly recommend this storage facility. read more

This storage location is the best place to rent a storage space! Amy is really helpful, accomodating, and friendly. She helped us book a space for us at the very last minute. Check out this location for any of your storage needs! read more

Amy assisted me today and she was super friendly and helpful. I bought boxes at an excellent price and will definitely return with my dog Dash for more packing and storage needs! read more

Great service and fast move in with Amy. Nice secure facility in a convenient location.

I did the online reservation for a storage unit via their website (super quick and easy, no pressure reservation) and within a few minutes I got a call from Steve to finalize it. He answered all my questions and clearly new his business and had just a really pleasant, warm, and welcoming demeanor. Customer service and satisfaction is clearly Extra Space Storage's main goal by hiring guys like Steve. In these crazy times, my experience with Steve was a breath of fresh air. read more

My first experience of getting a storage unit was AMAZING! Wow, blow away with the professional and great looking office. Especially with the manager. Her attention to answer all my questions was awesome!! Fast and easy!! Totally recommend this location! read more

They are so friendly and helpful! Made the process very easy and definitely have the best prices.

Needed a storage because I was moving into a smaller place and the manager Amy was super helpful and easy to talk to. she happily helped me out and show me what storages she had left definitely recommend coming here for your storage needs. Thank you Amy! read more

Great service great people., very clean facility. Great access hours as well. Safe and sanitized.

This location is by far one of the best in Extra Space Storage I've ever dealt with and I say this having had many different spaces at other properties within ESS, as well as other storage companies. This review is about the couple of units my wife and I have had for several years here. The facility is always very clean, the staff is VERY pleasant and helpful, and prices are often lower than competitors. The lighting, which can be unreliable I've found at other places, is very good. They provide several carts just outside the door, which may seem obvious, but I've found at other places they can be often m.i.a., but not here. I never experienced any problems with the elevator or access to the site. The bathroom is very well maintained. The site is tucked away in a little corner off Sunnyoaks and Dell, near San Tomas and Winchester. It's relative difficulty in being found aids somewhat in its attractiveness. A hidden gem. One small point is the small parking lot, but this has never really been an issue for us. It is quite cold one the main floor where we had our larger unit and the upper floor was unconditioned, but being made aware of this from the beginning helped manage what we put where. read more

This storage facility has a good location, the standard Extra Space Storage amenities (and Draconian built-in price increases), and a competent manager. While I stored there, the front gate (a Z sliding doorway) was totally unacceptable, easily triggered accidentally from inside, and sounded a loud siren alarm that would pierce your eardrums. Several months ago this was replaced with a much better standard set of sliding doors (think big box door style). Clean, well kept, locks and facility checked. My pet peeves -- 1) Sometimes some kind soul would lock the bathroom door after leaving, which effectively locks the bathroom out until the next day. Really annoying on a Sunday. 2) Despite numerous attempts, they never did fix the drinking fountain by the front door. Knocked off a full star for that. Also, the parking lot is oddly shaped so you'd better be a past master at parking if you bring in a trailer or a big rig. My ultimate solution was to back in from the street and park along the main entry driveway. I greatly appreciated the courtesy calls regarding payment. What I did not appreciate were the automated rate increases at six and nine month intervals. When I moved I saved $50 per month immediately, even though the manager claimed that I was still paying below-market rates compared to their new units. (Just checked: I was paying about $20 less than the 'Web rate' for a new unit of the same size.) The one time I pushed the hours, the manager was right on top of it (and me) which is a good sign. She was decent but firm about it. Be aware that the answer to "Can I throw away my stuff in the dumpster?" is a resounding "NO!" at this Mormon-owned establishment. No need to ask. A solid four stars if and when they fix the drinking fountain. Yes, I'm annoying about such things -- but if you offer an amenity, it would be nice if it worked. read more

I had a very positive experience at Extra Space Storage and would gladly recommended them to everyone I know! My experience started on the phone with David. He was extremely helpful and quick giving me all the necessary information. I started moving my things the same day! I got to the facility and was helped by Raul Sanchez. He was extremely polite, helpful and patient. If you're looking to store some stuff this is the place to go! They are also conveniently located to Campbell. ... read more

Love the manager she is happy , Informative and place is kept clean and well organized. I am very pleased with the service here!

I love Extra Space Storage! I have had Other storages in the past. I'm so happy I found this one. It clean and they keep Carts outside so you can use them at all times 10 stars for that. Prices are wonderful. read more

Everyone who works here is super helpful. Nothing sketchy about this place. Well run, clean, easy to communicate with management. Reasonable prices, too. I thought I would need the unit for at least a year, but it ended up I only needed it for a couple of months. Since I wasn't locked into a contract I was able to leave when I needed to. But, in the future, this will be where I return for clean, safe, affordable storage when I need it. read more

THANK YOU Amy & Ann, AWESOME. Very nice, very friendly and beyond helpful. Very clean and secure facilities.

Beware....Beware.....Beware Rip off business model. They post prices only to get you in, then start raising your rates. You can expect to pay at least 50% more if you're there a few months. Rates get raised every 90 days. It is standard operating policy. This is one very bad company. NEVER EVER DO BUSINESS WITH THEM. YOU WILL BE VERY SORRY. read more

By far...The cleanest storage location I have ever been to. To top that...Amy is the friendliest and most helpful person. Her staff really takes care of all those there. You will not be disappointed read more

I've used a few different storage facilities over the years-- Extra Space Storage on Sunnyoaks Avenue stands out as the overall best in terms of customer service, friendly & helpful staff, security, and cleanliness. In other words, the way they run their operation. If you're there long enough you're bound to become familiar with Manager Amy Pope and her welcoming smile and her little Southern drawl-- the next thing you know you'll feel quite at home. read more

Great facility. Very friendly staff especially Amy who helped me through the whole process of signing up. I felt that my things were secure. Good location. Well-maintained and managed. I would highly recommend! read more

I had a great experience at Extra Space Storage on Sunnyoaks. I had the best service from manager Amy Pope. It was so easy to get my space with such friendly and helpful service. I was in and out quickly and went over and understand my aggreemant with no problems. Its nice to have such friendly service these days. I highly recommend using Extra Space on Sunnyoaks with Amy's great help! read more

Such great customer service. From the moment I called to get prices, to the day we checked in! Amy and Raul were so friendly and helpful. Amy helped us get a larger unit during check in and was very very accommodating with the last minute change. They have carts you can use to load in and out and the place is very clean and well kept. It's very easy to find as well. Thanks Amy and Raul! read more

Highly recommended. Great place, Neat, Well Maintained. Amy is a sweetheart, i met her a couple of times and each time it's like meeting and chatting with a nice friend. Raul was the one who showed us around and provided all the details, the first time we went to check out the place. Both Amy and Raul are very kind, courteous and professional. We signed up immediately. Everything's good. We found it most ideal to all our requirements of a storage place. Big plus for Amy and Raul who are running the place because i feel that they truly care about their customers. And they have a great attitude to how they approach their work. read more

Easy to reserve online. Manager was helpful and friendly at check-in. The process to rent is streamlined and they are mostly paperless. The faculty is very clean and each unit is individually alarmed so it is very secure. Having access to a move-in box truck is the icing on the cake. read more

I at one time wrote a glowing review for this location. Little did I know that Extra Space Storage is all about getting you to move in there any way possible, then putting the screws to you once they have you in their grasp! After being a faithful customer for years, I noticed that brand new people right off the street were paying far, far less than I was for exactly the same thing. Now I'm not talking that first month thingie; just regular rates. This is because as soon as you move in, they keep raising and raising and raising the rates nonstop...and if you ask about them doing something to correct this, they basically tell you "they can't do anything about it, it's the computers". I always thought PEOPLE program computers; we're not living in "the Terminator" age yet. And actually, I suspect people moving out HELPS the on site staff...pretty hard to make a bonus on renting units to new customers if you don't have empty ones TO rent, right? Now let me tell you about Amy, smiling-to-your-face Amy Pope, the mgr. I was allowing someone to use part of my unit for free for over a year...finally this person decided to get their own unit, and found a much better deal at another Extra Space location than this almost full one, so she took it....along with the free moving truck that was offered. AMY WENT BALLISTIC! Instead of being HAPPY for our keeping our business with her company, she started shouting and threatening us for my friend moving to another Extra Space location using Extra Space's truck.....go figure??? After encouraging her to fulfill her threat to "call her supervisor, because he'll fix us" she declined...instead choosing to write CRAP on the company computer preventing me from ever using a company truck again....or apparently ever getting a discount of any kind again. I say this because having been approved for a move in discount myself after the necessary number (and more) months away, I was basically told I was blacklisted. Then, I get a call from them saying they HAVE a unit for me......I go down there and it's an 8x13 unit......with HALF THE SPACE GONE DUE TO A SLANTED ROOF! (the assistant manager at this 241 Sunnyoaks location was hopefully having a bad day, btw....but if you go there, just in case; be prepared to have your head bit off) Ok, so believe it or not, I'm NOT done with Extra Space Storage. Nope. Just filed a complaint with the state attorney general alleging a blatant bait-and-switch tactic concerning these slanted roof units, which I found they have LOTS of!!! You've been warned...... read more