Was in a sudden need of storage and saw the reviews for this place. I'm glad I did. Everything is…read moredone with your phone so no worries of losing a key. Easily accessible, very clean and temperature controlled. Great value for services provided.

I chose this location due to it being in a quiet neighborhood, and close to my new home. It's…read moreclean, secure and pest free. Price wise, it's not too bad either. Office hours are a little weird, but manageable. Only reason I didn't give this place five stars is because of exposed nails in some of the unit walls, which could be a hazard.

As a follow up, I was given my refund. "Joe" the "manager"…read morerefused to give me a final paper work and required a civil standby with San Jose police to give me my refund of $157.00. I deeply regret ever doing business with this establishment. They are predatory, meddlesome, intentionally manipulative, and further I believe they specifically discriminate against single people and disabled people. I will never rent from independent storage again now I know why corporate storage has become so big in our country. My recommendation; Watch your back with this business if you are there already, record conversations, and keep your distance from the staff they are extremely strange and enjoy causing problems in peoples lives.

This place is great! Affordable rates, convenient hours. I've stored my items for a year and a half…read morewith no issues. No leaks, a bit of dust since the units are outside and not inside like Public Storage or other big name storage facilities. The manager Joe is even better! Very kind and hospitable. I accidentally got my storage roll up door stuck on an oversized bin in my unit (totally my fault) and Joe came out on his hands and knees and hammered away at the clasp my bin had gotten stuck on. He cut his hand pretty bad but he was still in a great mood. Thank you Joe for your speedy assistance and apologies for the hassle!

This place is well located in Cupertino. I've used it off and on for the past 3 - 4 years. That's…read morethe only thing I can say good about this storage facility. I NEVER had any trouble accessing my belongings here, HOWEVER one day (Thanksgiving Day) I wanted to make a fast run over to pick up a few items. I didn't realize they would be closed for the holiday, since you do it all yourself (self-actuated auto-gate access). Okay, so I pull up and there was a red SUV pulling in ahead of me and the gate was already opened. The SUV didn't move just stood there not moving, so I drove around it, which should not have been a problem. That's when the proverbial brown goop hit the fan. The creepy female in the SUV yells at me. I rolled down the window, puzzled, when she accosted me quite rudely. She said something about yelling at me, and I didn't listen, and then "DIdn't I know what day it was?" Well yeah it's Thanksgiving..so!! "Well we're not open!" Okay! "Then you have to turn around and leave." Okay bye, have a nice holiday..!! All this seems normal but the problem is the attitude of this woman (mid 30's, blonde, with dark rimmed glasses, and a marathon running suit complete with number). The sole issue I have was she's was treating me as if I was a child, and she was generally and considerably surly in her demeanor. It was like she had no patience or time for anyone trying to get around her, or access the place -- God forbid! Uhhh..How did I know she's the owner or the manager? It was as if I was supposed to somehow know it was her -- whomever it is she's supposed to be. I've lived in this area for 20 plus years and rarely or never have I been accosted in such a RUDE manner since I left New York many years ago. This female curmudgeon really thought she was something else, and I (or apparently everyone) was in some way beneath her. The attitude on this creepy bimbo really left a lot to be desired! If she owned the place she should know better. If she was in a manager's position she should also know better. A smile and an "oops.. sorry we're not open today because of the holiday," would have been really nice! For what it's worth, unless you like being unappreciated as a human being, and if you're looking for a rotten storage facility, this is not the place to store you belongings. The crazy woman in question needs her head examined in my view, if she thinks it's a good way to win a customer's approval, and/or gain new clients by word-of-mouth. I'm pulling my stuff out very very soon, and I'm telling my friends they'd be wise to do the same. The people running it -- in charge -- or in ownership don't appreciate their clients, or the fact that people are all human beings and nominal, common, courtesy is the order of the day, on any day of the year, even on Thanksgiving Day -- maybe especially on Thanksgiving Day. Don't go here. Find another facility where they know how to interact with the people they rub up against.

My family has rented multiple storage units from them for over 20 years. I have rented for the past…read more6 months or so. Trish and the other gentlemen who works here are incredibly nice. Made the entire renting storage process very easy and affordable. Would recommend to anyone!

This is a long overdue review for Jack :) The manager Jack at this location is awesome! When I…read morefirst rent the unit, Jack showed me around the storage, gave me the code and even offered lock option for the unit. On the day of the move in, I was confused as to how the security system worked and the code for some reason did not work. I called in to ask and Jack was able to quickly fix the code issue as well as providing a thorough explanations as to how the gates work & how to make sure my unit was secure. Very responsible, kind and patient, I am glad to have someone like him managing the facility. Would highly recommend! The price for the unit was extremely reasonable as well compare to other storage facilities in San Jose.

Unfortunately, this facility was acquired by StoragePro and things have gone downhill quickly…read more They have a clothes moth infestation that they can't seem to get under control and the floors just keep getting dirtier and dirtier. I asked the very nice new manager when the company cleans and she apologized and said that she does the cleaning when she's not busy in the office! Insane. Prices are up and service level is down - yuck.

The front desk clerk was very nice, kind, and helpful. I would have given it a 5 rating…read more Except the units look a little rundown. And no elevator or escalator to get to the second floor. But other than that, it is just fine for what I need. They even supply you with a lock and 2 keys . Which is great since I didn't have one at the time. Over all, it was also reasonably priced.

I've rented there for years now. Since Covid started and Leslie is very helpful and friendly. That…read moreis rare here in the valley to have someone who actually genuinely smiles and likes the people who come in . I actually look forward to seeing her when I stop by to get tools stored there. I hear about other places that are prone to theft and I am glad that my tools are safe until I need them . I don't foresee me moving them anytime soon. Thank you Leslie ( and Bob) . James

I have 2 storage units and I have stored here at the Memorex facility for a few years, if not…read morelonger. I have delt with Ernesto almost every time that I pay my rent. I have never, ever been treated poorly, or has he ever been rude to me. In fact I feel the need to express how professional and very helpful he has been and I would have to say every time that I have interacted with him. Giving credit where credit is due. I am big on customer service and I have to say Ernesto gives outstanding quality service! Thank you Ernesto!!

El Camino Self Storage charged me for an additional months rent event though at the time I canceled…read morethe contract the employee confirmed that I would not be charged. I have called multiple times more 2+ months to chase this refund and both employees have confirmed this was charged in error and would have their manager process the refund, but said manager has completely failed to take any action. I have asked to be connected with said manager but seems she is never available when I call. Avoid this business. Unfortunately, given this experience would give zero stars if that was an option.

I stored my stuff here for about a year and a half. The place was clean, secure, and always Covid…read moresafe. John was easy to work with, helpful, and pleasant. I never had any problems of any kind.

Fantastic experience. Your belongings are very safe at this facility. The staff are lovely and so…read morehelpful. I greatly appreciate they enforce mask mandates (keeping my property and my health safe!). Everyone must sign in and out at the front door. Very secure. I was storing a kayak and an SUP on a rolling rack. They have units perfectly sized (narrow, deep & tall) for these kinds of items and the price was outstanding. I would highly recommend this business. Should I ever need storage again I will be be back.

Staff was friendly, had good communication and answered all the questions I had. I lost my key and…read moreValentine helped me out.

I'm in search of a storage unit close to the new place I'll be living at and I found this place. I…read morereally wanted a temperature controlled space due to some clothing items I have and this place have it! The location is great too since it's surrounded mainly with companies so I feel safe storing my items here. The clerks were very nice and very informative. I had the chance to talk to Valentine and he did great! Showed us the unit and provided great information. My experience is smooth and would definitely would recommend this place. Oh also, the price is reasonable and they gave a promotion for the first 2 months.