Angelica is the best employee they have in this location? Great customer service, thanks to her I have four spaces in this location.

Abominable staffing set up forcing customers to deal with staff via voice mail jail. Staffing is more miss than hit. Property management at true insult to Loyal customers. I found better pricing and real service at a better managed competitor read more

Angelica got me all set up with storage space for my car. She explained everything, walked me through the paperwork, and answered my questions. She was competent, friendly, and efficient. All set with no issues! read more

The Public Storage facility on Salmar Avenue is very clean, secure, and with easy access from Highway 17. Angelica was very accomidating and helpful. I met her late in the day to surrender my storage unit. She made the process simple and with a smile. If I needed a storage unit in the area again, I sould not hesitiate to contact Angelica and use Public Starage again! read more

I've been at this storage unit for over a year now and I can't say enough nice things about Angelica. She's helped me multiple times when I've asked for assistance on things (the bathroom getting locked). She is kind hearted and always treats you with a good humor. She's made my experience going to storage for work a little more bearable. So thank you! read more

Great experience signing up. The property and units are very clean and in a convenient and safe neighborhood. Ty was a pleasure to work with! read more

If I could give them ) I will. when you use Public Storage at 175 S Curtner Ave, Campbell you are making the worst decision of your life. We were robbed 3 times in a week on a half as they went thru the roof of another unit, brake into adjacent unit and then ours. We called police 3 times and the issue is because they didn't fix the roof from the other unit and when they were inside they just keep breaking in. every time we complain and the only thing we got is call police and report insurance. We have the insurance from Public Storage and until now we haven't received anything. There are no cameras read more

I can honestly say that my time with Public Storage has been one of the worst business experiences of my life and for several reasons. Recently, there were two break-ins to my unit, each one week apart. I was robbed of thousands of dollars of hard-won collectables and antiques. From the start of this incident the employees of Public Storage, including management, treated me with callous indifference. I got the sense that this happens so often the employees are inured to these experiences. In social psychology this is called apathy syndrome where everyone turns their back on the victim because of their shame over their powerlessness to protect the victim before or after the transgression. After I was alerted to the first break-in, nobody approached me to explain anything about the situation. Any conversation that took place or information that was exacted was initiated by me. This includes possibly changing the compromised lock housing or analyzing the video footage. Further, to my knowledge, absolutely nothing was done to change security or to advise me about my options. A customer pays for two main things when they rent a storage unit- a clean dry space and security. It is with hindsight that I can see that security is a joke at 175 Curtner. I obviously asked if the intruders had been identified on the videotape to which I was told that it is Public Storage policy to not look at the tapes unless requested by police. This policy screams Public Storage doesn't give a ****. Further, in the few years that I've had my stuff stored at 175 Curtner the main gate was broken and wide open for a significant amount of time, at least several weeks. In fact, within the week after the first break in, I remember leaving at about 7pm and finding the gate wide open for apparently no reason; for how long, I have no idea. The pathetic little lock that Public Storage uses was drilled out in the first break in. The fact that an additional lock can't be added to the slide mechanism is insanely irresponsible. In the second break-in the perpetrators went through the roof. Apparently, they were fully aware that this as an easy ingress point and came prepared. I was shocked to discover that the roof consisted of nothing more than one inch plywood. This was easily cut through with a cordless power saw and torn open. Also, the wall between me and my neighbor seems to have been incidentally pulled off the studs during the robbery exposing the construction of this wall being little more than a shanty. The only help I was offered was another unit to move my stuff into. This unit was smaller than the one I had and zero help was offered to help me to move my property. Also, the policeman that I spoke to in filing a report was unaware of Public Storage filing a report. If this is correct, I imagine this is because it happens so often that a burglary is just another Tuesday at 175 Curtner. Further, making a police report would increase the statistics for crime at this location which would be bad for business. I suspect that if Public Storage was honest and transparent about the pretense of security and frequency of break-ins and theft at this location that no one in their right mind would rent there. And then there is the continuous unconscionable rent increases which is tantamount to a bait-n-switch. There are the deteriorating weather guards on the doors which allow for a significant amount of dirt to blow into the unit and there is definitely black mold in many of the units. Last, much of the time employees are nowhere to be found on the premises with no way to contact them. I conclude by reiterating this is perhaps the worst customer experience I have had in my 50 years. 175 Curtner is the equivalent of a slumlord for storage. read more

Linda is amazing! Friendly and professional I love this location. The staff is always smiling and helpful with anything. read more

I've been here for a year and just have to say I've had a great experience at this location, always clean friendly staff. This review is for Angelica, she is very kind and professional. She doesn't treat you like a customer she treats you like a human being she is just amazing, I wish there were more people like her in this world. Angelica will go above and beyond, she deserves a raise and a promotion. read more

Angelica was super helpful and helped me find the best deal! She's awesome ! It was refreshing to deal with someone so positive and willing to help. I highly recommend this place. read more

Public Storage, what can I say about this location? Not a single good thing about this place brings any fond memories. The people who run this location are rude, short and very much lacking in their customer service. They obviously don't care much about their work and it shows. They will do the minimum when you move in and when you move out, they'll treat you like the relative they can't wait to get rid of. If you're looking to be treated like a friend or as a good client, go to the Extra Space Storage location at the 187 Sunnyoaks Ave. location, they'll treat you like a neighbor moving into a new neighborhood. The service is great, they go above and beyond to make sure you're getting settled in and they'll even call you after moving in to check in on your experience or if there's anything else you may need. Ask for Amy when you do!! read more

I recently rented a unit here and was most pleased with my experience. The manager Angelica was prompt, knowledgeable, and helpful with all my questions about size and best rates. I had been procrastinating on getting storage for months, so this was a real weight off my shoulders. The online reservation process, office staff, and built in options like lock included and insurance packaged in, this location impressed me. I highly recommend it to anyone comparing local options. read more

Came here for moving boxes and Angelica who was running the store today was very helpful with letting us know which box sizes to purchase for all the items we had in question. Great customer service and welcoming experience. Thank you Angelica! read more

I have been a customer @ Public Storage on Salmar Ave in Campbell for almost 30 years ... Over that time period I've seen managers come & go ... Most recently a great manager ended her tenure & left the company... I was somewhat disappointed to see a quality staff member leave & thought who ever was going to replace her had big shoes to fill .... Shortly after her departure one day I pulled up to the gate to see a young lady pulling weeds in the front of the property .... I thought to myself that was something I hadn't seen before in my long stay @ Public Storage ... This woman must be the new replacement I recounted to myself... I introduced myself & sure enough she told me her name " Angelica " & that yes she was the new Live In Manager.. Since her arrival I see her frequently patrolling the premises & taking pride in her new position ... I'm happy with the selection that upper management made & also have a good feeling of security for my property & vehicles in a time of increased theft & vandalism.... Bravo for Angelica & I welcome & congratulate her on her new position.. Skipper Patten Foliage Unlimited read more

Highly recommend storing at this Public Storage location! The property is very clean and convenient to access. The newest property manager, Angelica, has been wonderful! She greeted us with such kindness and professionalism. With covid still a thing , kindness makes a big difference ! A great experience over all! read more

Angelica, was very helpful, accessible. She made my moving very easy and fast. Highly recommend to rent here. Fantastic customer service and very clean. read more

It is a expensive storage place, keep on increasing the price every few month. The storage unit gets dusty and filthy so easily. Also, they don't prorate your rent. read more

Thank Angelica for all your help. Angelica helped us move units. Hands down the best facility!

Tiffany helped us resolve changing the ownership of the unit. Gave us tips for using the Public Storage app to make things go easier. She was a delight to speak with. Professional and friendly and knowledgeable about her job. Thanks Tiffany for an easy move in process! read more

Okay, second time I've had to come pay my bill here and yet again I am blown away by the wonderful Cassandra! This young lady is well read, super logical and just a lovely person to chat up. And the level of investment she has in her property is quite remarkable. She is the epitome of what public storage onsite management should be. Cassandra, I truly appreciate your kindness and great conversations we have when I've stopped in. And public storage - you better appreciate what type of manager you have here. She keeps this property 100! read more

As soon as I clicked the reserve button on their website, eerily my cell phone rang. On the other end was someone prompting me to come to their location at an agreed time 4pm. Just to match their efficiency, I decided to arrive there on time, 4pm. While I waited for them to take care of another customer on my agreed time, I wondered why they even bothered to call me. At 4:45pm the person at the counter says, "Sorry for the wait sir how can I help?". Then he continued, "Do you mind if I take a payment from the person behind you?" After that person is taken care of, at an ungodly slow speed, I am stopped shortly by him telling another customer to go pay somewhere else. Finally, It's my turn Yay!!! "Sir I apologize but our system is down and I cant get you an entry code." Then his face goes blank. I wanted to disappear into the wall behind me. There was no remorse or personality. These employees probably live in one of these storage containers. Lifeless.Careless That was my time lost at Public Storage 509 Salmar Ave Campbell, CA 95008 read more

Cassandra was great. She was able to get me a storgage space right away and based on our few minutes of chatting, she knew exactly what would be right for me and my situation. read more

I LOVE this storage !! Cassandra has been THE best! I've dealt with her for years!! And her sidekick .. wrong spell Luanne (sorry) love her! Thank you thank you! Kate read more

No. Definitely no. These people don't know their left hand from their right. One woman is calling me telling me I have an appt. on Saturday to take a look, another is calling me to tell me that she's "sorry for the inconvenience" but they sold my reserved space to someone else because it wasn't prepaid, but then I get a phone call Sunday to say that my reservation is there and I should call for an appt. I came on Saturday at 11 and "office hours" are from 9:30-5 but no one was there all day. I'd been calling since 9:30. Thoroughly unprofessional. Perhaps if you do the whole thing without human interaction it works, but definitely don't rely on these people. read more

How can you be ripped off by Public Storage if you never even moved anything in? Well you can. I rented a unit on January 3rd, 2012 because I believed I was going to have to move stuff in on an emergency basis. I paid the rent, bought the insurance (required- another rip-off) and the lock (also required) On Jan 7, I had found a moving and storage company to handle my emergency, and I removed my lock, signed the papers to vacate, and since I had the lock on the door less than 4 days, I asked for a refund minus the days that the lock was on the door, and the cost of the lock. We worked this out, they credited my card and I paid them the difference within minutes of receiving a confirmation that they were crediting the account. All is well.right? On February 18, I received a notice from a COLLECTION AGENCY telling me to pay up $102.16. Sure enough, there was a balance showing with Public Storage for $102.16 although there was no explanation of what it was for. I called them and they said it was all a mistake and they would have it fixed in around a week. In the meantime, in less than a month, they sent a bill that I didn't even owe to a COLLECTION AGENCY. My credit score is really great, and I have worked for years to make sure it is and there are no derogatory entries on it. If something shows up from this, they will be sued. Regardless, their business practices are questionable in the best case. Don't trust these people. Don't trust Public Storage. read more

This was my first time renting a storage unit. There were a few surprises that I didn't know to expect, but would like to share with you. First, when you call and they tell you that the storage unit will be $1 for the first month with a $22 service fee, don't be surprised when you go there and have to pay $20 for the special lock you put on their doors (that really doesn't work on anything other than their doors...lame). Also, if you come in before the previous months over, they also charge you for the few days you're there in the other month (prorated at the extreme prices of $279/month or something like that). It wasn't as much as it could've been but it was all still a surprise after I heard $23 and paid about $100. Second, I want to mention one of the employees there that made me give this place 4 stars. Yesenia was so cool! She asked us about our situation and seemed to really get where we were coming from. I think this one is a keeper Public Storage. Also, give her a nice bonus so she can take her daughter somewhere cool for her birthday! Thanks for your hard work, Yesenia! read more

We were looking for a storage unit to house a few items as we are inside looking at prices the lady let someone in who's "code" did not work without asking any other questions, above reviews are accurate NO security. Also for an 8 x 10 it was around $184.00. Bad Deal, Kirks down the road for the same thing is $85.00. read more

Had such a great service when visiting this location! The property manager, Morgan, was such a huge help in answering all my questions and concerns! read more

WE used this Public Storage for a few months and the staff was pretty nice. we had no problems while we used this location. I enjoyed how close it was to my home making it more easy to have access too to my season items. read more

I have several storage places before but the Public Storage in Campbell was very clean and representative Tiffany C was polite, knowledgeable , and organized. I will use this location again in the future and also recommend it to my friends. read more

I went by yesterday to check prices and availability on renting for 2-3 months. I noticed the property was clean and appeared to be well maintained. I spoke with Cassandra in the office and I have to say, she was wonderful!! She actually, some how, made renting a storage unit fun!! She really knows her stuff. I was really impressed with how she knew sizes, availability and prices off the top of her head. She asked me a few quick questions, crunched the numbers, and gave me a couple options that would work best for me. Fantastic customer service which is rare, but very much appreciated, these days! PS needs to keep her happy so they don't lose her, she's a gem! read more

I just needed some moving boxes, not storage services. I love this location because it's very convenient. I could've went into Home Depot next-door to get boxes, but I just didn't want to deal with it. The girl who helped me was really nice. I was in and out of there in a couple minutes. Very very easy. Would definitely go back there for moving supplies etc. read more

The manager, Cassondra, is so sweet and very helpful with any situation! The owner is so helpful as well and went out of his way to help me gain access to a storage unit that I did not have keys for! Highly recommend this location due to the staff and hospitality! Thank you for everything Cassandra!!! read more

I was burglarized TWICE. I Moved in on Oct. 1. I went to unit on Oct. 30 to drop off some stuff and found unit had been broken into. I informed Curtis who was of no help and totally unsympathetic. I spoke with him again the next day and told him door was damaged, which he had not even bothered to check. He said he would have door fixed. I also reported burglary and damage to door via Public Storage website. On Nov. 13 I returned to unit to pick up some boxes and found door had NOT been repaired and unit had been broken into yet AGAIN. Stay away from this place. read more

Such a scam! We were ripped off too! Someone literally emptied out the storage unit after the gate at the entrance was disabled. No one informed us of any broken gate until the day I showed up to go to my unit, drove right through, because the gate was open and saw that our lock was gone. P.S. said if I didn't have the lock there is no proof of forced entry! Unbelievable! No cameras, no security, no luck! read more

Quick Service Very Informative! Prices are just as expensive as any where else around the south bay. Loved the service great manager at this location. read more

Used this location around a year ago when I was moving. This time around I just needed some packing supplies and came over. Facility was clean and Cassondra (I think that was her name), was incredibly welcoming and helpful. 10/10 would use this service again! read more

Daisha, Anna, and Marissa gave great customer service! If you ever need any help come and see them! Hard working and dedicated!

My former PS storage facility in San Jose changed the access hours so the District Manager, Kevn, graciously let me choose a similar unit at a different location at the same rate. I chose this PS property on Salmar Ave and it's 100x's better than my previous location. Friendly staff and very well maintained property. read more