Subject: Call for Testimonials - Public Storage Mice Infestation & Negligence…read more If you have been impacted by mice infestation, price gouging, or other misconduct at this Public Storage facility, a group of us are working with the NYC Council and the Department of Consumer and Worker Protections to hold the company accountable. We are collecting stories, testimonials, and experiences to document the scale of their negligence. Please send details to: miceinfestationps@gmail.com . Key Points: We have heard that dozens of tenants were forced to move out--some were reimbursed, others were not. Public Storage offered me only a $25 credit despite the thousands of dollars in damage caused by a urine-saturated, mouse-infested unit. The company failed to notify tenants in a timely manner, despite knowing our unit was considered a "hotspot." Mice carry Hantavirus, a dangerous pathogen. Please wear gloves and masks when handling belongings. It was heartbreaking to see families carrying in cribs and baby clothing, unaware of the risk. This facility has over 1,000 units and is part of one of the largest storage companies in the country. Their negligence cannot go unchecked. What You Can Do: Email your experience to us at miceinfestationps@gmail.com . File a complaint with 311. File a complaint with NYC Department of Consumer and Worker Protections. There should be compensation for your losses, not long laborious insurance forms File a small claim against Public Storage if you've had to cover moving or cleaning costs--this is straightforward and often effective. Spread awareness: Do not store items at this facility until the infestation is properly addressed. Together, we can build enough momentum for City Council and regulatory agencies to investigate and enforce stronger accountability for this company and the industry at large.

service was great and hassle free shout out to Nick and Jaden for explaining everything that was…read moreand is needed in order for me to get my stuff secured

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

Carmen and Christine, who work at the front desk are very helpful and friendly. I have been using…read morethis facility for about 4 years and when there is a problem the employees always come through. The place is pretty well lit and clean. My stuff has always been safe in it's locker. Thanks!

I would like to thank two workers at the Atlantic Avenue Storage Post for going out of their way by…read moremaking my storage dilemma a whole heck of a lot easier then it was going to be. They helped me out so much that I actually drove back there to get their names. So Thank you very much Carmen Jiminez and Tim Badeo for doing more then is required of you during your day to day duties. This is not very common practice anymore and was a pleasure to experience. If I have anymore needs for storage I would definitely return to this location based specifically on the treatment received by these two employees. THANK YOU!!

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

NEVER do business with this evil, parasitic company!!!!…read more Recently, after paying for a storage locker for 12 years, which cost me some $25,000, I finally cleaned out my storage locker at this facility. At the last minute, to have their employee Abi tell me that her colleague was incorrect in telling me the date of a late fee, and that I was going to have to pay $25 anyway notwithstanding my reliance on her colleague's advice, and then to have their totally unsatisfactory staff Inari unilaterally change their longstanding grace period policy and charge me some $50 to access my unit, even though I was within the 10 day grace period, is unconscionable and outrageous. NEVER DO BUSINESS WITH THE, THEY ARE EVIL!!! John Otrompke

Terrible experience with CubeSmart. Their online system cancelled my reservation with no written…read morenotice and then refused to honor the original $ rate. On 5/6 I reserved a 10x15 unit online at this location for $277.80/mo with a 5/21 move-in date. When I clicked into the SmartRental flow in the confirmation email, CubeSmart's system changed my move-in date to 5/7 with no written notice. Then the store cancelled my reservation after I missed a few phone calls which my phone flagged as potential spam - no attempt to reach me by text or email. I only found out the reservation had been cancelled a couple weeks later when I tried to complete it and couldn't. The store and district manager refused to honor the rate that I'd reserved, leading me to rent at $398.50 (43% more), since I had movers in 5 days. Their online FAQ specifically says "you can start your rental anytime between now and your move-in date with SmartRental", but nope, apparently doing so led to my reservation being cancelled! Then I showed up at the store and the unit was way smaller than advertised: 8x14.5 instead of 10x15, even narrower than 8' at some points. I cancelled and took my business elsewhere, having to scramble with my moving company arriving in just a few days. Cesar the store rep was helpful throughout the whole thing. Not his fault, just deceptive business practices by CubeSmart!

I had a fantastic experience at the storage facility. When my storage situation with another…read morecompany went south, CubeSmart was able to get me moved out (via moving truck and labor) and into another container with less that two days notice. They went above and beyond make sure that I was happy and that things were easy. The facility is safe and easy to navigate. On top of that, I have access to a van for the first month to continue moving more of my belongings to the facility without a hassle or having to rush. Everyone there is friendly and willing to help they even called the movers on an internal line when I couldn't get in touch and charged my phone when it died so I could call uber. Thank you CubeSmart for making everything so easy.

I moved out of the city during COVID and needed a place to store my stuff for the longterm. Kendra…read moreand her team went above and beyond to make my 1 year+ stay stress and hassle free from the time I moved in to when I moved out. Grateful for Kendra and the Safeguard team at E New York Ave. Highly recommend!

Never one to leave review. But their manager Kendra was thorough, helpful, and kind from my end to…read moreend process to get a space secured for my move. She alleviated all my anxiety for storing things in storage. Selfguard storage is very lucky to have a great manager who also pride herself in keeping the office space super clean and organized esp in the covid time. Five stars from me!

DON'T WASTE YOUR MONEY…read more Pretty sure they are faking most of their positive reviews (on Google) -- lots of reviews that don't have any other activity, accounts that seem to have other activity but when you click on their history seem clearly paid since they only have positive reviews for multiple Safeguard locations, content is too similar, etc. It seems like maybe there used to be good staff, but I guess they've all left. Woman at the front desk is one of the rudest people I've ever met. She's pretends to be nice until you sign that contract. We've been responsible, reliable, respectful customers for a few months now -- paying thousands of dollars. And we've never expected much -- but now it just feels like we paying to endure her drama. She is usually sitting at the front desk looking miserable or on her phone ignoring you, and if you dare to try and speak to her, she will act like you're the stupidest person alive. In the last few days, things have gotten even more absurd. She seems to be having some type of meltdown, as she screamed at me the other day, and again today, completely unprovoked. This isn't even including all the other issues we've had over the pass few months: they're supposed to open at 9am (Mon-Sat), multiple times I've shown up and had to wait over an hour for her while she lazily strolls in whenever she feels like without apology or hurry, usually 10am or later. Spills on the floor are a frequent tripping hazard. I've seen rats and other pests. They don't always seem to keep it climate controlled. It looks like there is mold issue inside as well. We've already tried to raise concerns with management, they didn't seem motivated to do much of anything. After talking to other customers (and finding the real reviews, not the fakes they've posted), it seems these have been ongoing issues for a long time, and they have NO INTENTION OF IMPROVING. We will be closing our account with this business within the next few days. TL;DR Don't go. Save your money, and your precious time and energy. Their competitors are right across the street and seem lovely.

Great place good prices kind people who work there are very professional . Have never had any…read moreissues with their service

The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

Jer'myah was great! Very friendly and professional service! So grateful for their helpread more