Urban Flat Rate Saved My Move -- Even on Labor Day! I cannot thank Bill and his team at Urban Flat Rate enough for rescuing me from a moving nightmare. On Sunday, August 31st, a well-known moving company started my one-bedroom move from Manhattan to New Jersey. About 90 minutes in, their office called, claiming I had severely (but unintentionally) underestimated my item count -- and they doubled my fee on the spot, saying the higher rate was also because it was the last day of the month. They demanded immediate payment over the phone, or they would only move what was covered in the original quote, which they did -- and sure enough, they left several packed boxes behind. It felt like extortion. That was the end of Part 1 of my move, and now the conclusion. Thankfully, my old storage company gave me Urban Flat Rate's number. Bill immediately picked up the phone (it was a Sunday!) and said he might be able to move me the next afternoon -- on Labor Day. After thinking it over, I texted him back requesting he see my apartment and provide a quote. Bill arrived around 1pm on Monday with Leo, an expert packer, and gave me a fair, transparent quote -- no holiday surcharge -- and within 30 minutes of accepting the quote, Bill had a full team packing, loading, and moving my remaining belongings. By 8:30 PM, I was completely moved in to my new apartment! Whew! Without Urban Flat Rate, I could have missed my lease deadline and risked losing my security deposit. Bill and his crew were professional, fast, and incredibly accommodating -- and I'm also grateful to my new property manager, who even reserved the freight elevator for us on a holiday. If you're planning a move, I highly recommend Urban Flat Rate. They're an independent company that truly cares about their customers and delivers on their promises. And no matter which mover you hire, make sure they see your items first -- in person, over FaceTime, or via video -- to avoid last-minute surprises. Huge thanks to Bill, Leo, and the entire team for saving the day! read more

I found Bill and Urban Flat Rate online. I was drawn to them by the predominantly positive reviews. Yes, I also read the negative ones as well, but being a business owner myself and someone who strives to provide excellent customer service, I too have managed to get a few negative reviews, as some people just cant be pleased. Nonetheless, I made the booking with Bill and gave him my itemized list and sent the photos of the items to be moved. I did not realize that the date I had booked was Christmas Eve and when the date arrived, I realized it was Christmas Eve. It was also severly cold day and I was worried , Bill and his team might flake on me. But true to his word, Bill and his crew of 3 men showed up on time. They had the needed dollies and blankets the whole shebang. Of course, from the time of booking to actual ove date, my itemized list of things to move had changed. Bill was more than flexible to accomodate some last minites additions and subtractions. Bill may first appear tough (he has to! He's had his share of customers under-declaring and then adding more stuff. So try and get ur list of things to move as accurate as possible. Also, he goes by the written list you give. The photos he will ask you for are just for visualization purposes. So dont rely on photos to tell Bill what you want moved. Make the written list accurate.) We finished the move in one day, without any damage to the items or property and Bill and his crew were polite qnd professional throughtout. I recommend this team and again urge customers to realize that Bill's got a business to run and control to maintain So give him as accurate of a list as possible. Cheers! read more

I recently used Urban Flat rate to move my belongings from my storage unit to my new house. I was very impressed with the company's professionalism and efficiency. The movers were on time, polite, and careful with my belongings. They also did a great job of packing everything up and loading it onto the truck. I would definitely recommend Bill to anyone who is looking for a reliable and trustworthy moving company. On the day of the move, the movers arrived on time and were very friendly. They quickly assessed the situation and started packing up my belongings. They were very careful with my things and took the time to wrap everything up securely. They also took the time to disassemble my furniture and load it onto the truck. The move went very smoothly and I was very happy with the service that I received. The movers were professional and efficient, and they took great care of my belongings. I would definitely recommend urban flat rate to anyone who is looking for a reliable and trustworthy moving company. The movers were very polite and respectful. They always knocked before entering a room and they were careful not to damage anything in my home. The movers were very efficient. They packed up my belongings quickly and loaded them onto the truck in a timely manner. The movers were very careful with my belongings. They wrapped everything up securely and they took the time to disassemble my furniture. The movers were very professional. they also had a clean truck. read more

I found myself panicked this past summer because I had to find a company to move my belongings from my extremely overpriced storage space in Chelsea to a friend's garage in Westchester, but with a very limited budget. Another very good friend of mine, John, had used Bill's team to move his daughter's belongings from New York to Boston and he raved about the service and the cost. Me being the skeptic, I worked out a budget in my head along with planning out all of the nightmare scenarios of things that could go wrong. The next day, I called Bill and asked him to give me a quote based on the quantity of items and the location of the to/from move. I was floored by the rate that Bill gave me, considering the move was an hour out of the city. We agreed on a date and time and I informed the storage facility that I was vacating, after 14 years and about roughly $40K of cash that I mindlessly shelled out (again, the space had reached mortgage level amounts from the start of under $90). We were unable to move everything on the day planned because the storage facility closed early, but Bill agreed to have his guys come back for the balance of the items at no additional cost, which was a pleasant surprise. Two days later, all of my items were moved to the new location and all was well. If asked, I would absolutely recommend Bill and his team and would use their services in a heartbeat. read more

This is THE WORST moving company. I wouldn't recommend them to my worst enemy. They were supposed to move me on a Friday and gave me a window that they would be at my place between Noon - 2pm. At 145pm I called them and they said they wouldn't make it until 3pm. Because of that I had to reschedule to 830am the next Tuesday morning. They didn't arrive until 945a that morning, then when it was time to transport, he told me he had to make another stop to pick someone else up first before they would get to me. At this point I am completely pissed off but of course my stuff is loaded on their truck so we go through with it. When they arrive, unpack and are ready to leave, they had no change and demanded that I somehow come up with the change or they were going to take my stuff back. The main guy, Bill, then proceeded to attempt to take my TV back outside of my apartment because he couldn't produce $2 in change. Mind you, he already had the $280 that I paid him in his hand. It almost got physical until his partner said he would get the change and told Bill to leave. They don't even deserve one star. I should honestly be refunded the $280 I paid you based on this completely UNACCEPTABLE behavior. I'm only giving one star because I have to in order to post my review. read more

I've moved 3 times now with Urban Flat Rate! Bill has been so straightforward, timely, efficient, and considerate each time. I know that I can always count on them to give me a reasonable rate and be super on time. They respond to requests quickly and scheduling is so easy and thorough. They're always punctual on moving day. They are very careful and considerate of each item and piece of furniture, and they make it look so easy! Each time I've had stairs and small hallways for them to deal with, and it has never been a problem. When I moved this month, I had an old secretary desk that was a fragile piece of furniture, and they were so careful with wrapping it and moving it up 2 flights of stairs and into the right room, and even helped to set it up right. All of my belongings are safely brought into the new place, and I really feel comfortable putting my things in their care! If you want moving to be a hassle free, safe, and smooth experience, definitely count on Urban Flat Rate! read more

Let's be real, moving is stressful. Moving your 20-something out of one walk-up apartment in NYC when they don't have another one lined up is super-stressful. But, Urban Flat Rate is like a blood pressure medication. First off, they answer the phone. That would be Bill, the owner. He walked me through his process, suggested some storage facilities, and assured me he and his team would be on time on the very busy moving weekend of the September lease cycle. Movers Fernando and Leo were friendly and competent. They alleviated my daughter's anxiety by carefully and efficiently wrapping her belongings, taking apart her bed all while being good-natured and fun. Two hours later, all her belongings were moved out and in the storage facility. 5-star, the best, no BS, just honest, decent humans. Reasonable prices, superb customer service, quality work. What are you waiting for? If you're moving in NYC, call them to schedule. Otherwise, someone else will beat you to it. read more

We hired Urban flat rate movers for a small move from a midtown storage unit to New Jersey. The business owner was easy to communicate with and kept in touch on moving day, letting us know his exact arrival time. Rather than just sending some random guys who knew nothing about the planned move, the business owner himself arrived with his men to do the job. The entire crew was professional and polite, and they introduced themselves upon arrival (very different from our previous experience with another mover). They took extra care with our belongings, even though they were not particularly valuable, protecting each item to ensure that it wasn't scratched or damaged. They were easy to talk to throughout the move, which gave us confidence that they understood our needs and concerns. In fact, they seemed like just truly nice people, which helped make our move almost fun! We were very relieved that everything went so smoothly. I would gladly use Urban flat rate movers again. read more

I have used Urban Flat Rate for moving TWO TIMES within the past month(long story), so that should give you some idea of the level of confidence I have in them and how I was pleased with their service. They are both efficient and effective. The price quote really doesn't change. For my first move, I had no furniture and even still I was getting obscenely high quotes from other companies. So, at first, I went with them because of receiving a quote I was comfortable paying (seriously, I was considering conning friends into a "road trip" and renting a car to move me a mile the first time). The second time, I did have some furniture, but the rate was still far lower than what I was quoted by other companies the first move. They are super responsive on Yelp, received replies within an hour or two on average, and were able to move me last minute to my new place. They are cash or PayPal only, just as a heads up. read more

I had the best experience imaginable with Urban Flat Rate. HIGHLY RECOMMEND. Yes they are by far the lowest cost (I spoke with several other firms) and very competent, experienced movers who know what they're doing. They can wrap your furniture and figure out how to transport unwieldy items. As important, they are extremely accommodating -- moving is full of snags and uncertainties and you want to be working with someone like Bill and his team who are going to help solve your problems. Our storage facility misinformed us about access hours and Bill kept our belongings on his truck overnight and delivered them first thing the next morning. He could have left us stranded on the sidewalk and charged us for the delay but that would never have crossed his mind. I will definitely use them again when we move our stuff out of storage. We are customers for life and will recommend them to all our friends. read more

I moved in September and in the stress of the move forgot to review, but working with Urban Flat Rate was the least stressful part of the whole process. They were a dream to work with. They were prompt, polite, respectful, and efficient. Every single thing I owned was cared for - not so much as a glass was broken or lost! The crew was incredibly professional and reliable. The best part was their price was several hundred dollars less than any of the other ten+ quotes I got, and they stuck to it. They gave me a window of time and then ensured they stuck to it (I fully expected to be paying extra for movers intentionally slowing the process down- i was so relieved that this was NOT the case!) I admit that I have a lot of stuff, but they didn't give me grief for it and it didn't keep them from sticking to the time. If/when i move again, I will be calling William and his guys immediately! read more

My wife and I recently hired Urban Flat Rate for our Manhattan apartment move and Bill and his team did a phenomenal job at a very fair rate. We had used his services prior to pick up a king size bed and his team arrived in a very timely fashion (within 5 minutes of the start of the window provided) and completed the work quickly and effectively. With that in mind, we opted to have Urban Flat Rate conduct the move for our whole apartment at the end of May. They were very careful with all of our valuables, conducted themselves professionally and patiently throughout, and, leading up to the move, Bill was very responsive. I could reach him virtually 24 hours via text or phone and he explained costs and requirements very clearly and in an organized fashion. I intend to leverage his services in any future move and i would recommend him and his friendly team to any interested parties. read more

Urban Flat Rate was available within hours of me calling. I had called around to a number of moving services from Craigslist because I needed a couple pieces moved last minute. Several companies were rude, hard to understand and unreliable, but these guys communicated clearly, gave me a fair price and arrived as scheduled just a couple hours after I first spoke with them. They were careful with my stuff, very pleasant to work with and I would absolutely recommend them to anyone else moving whether it be a big or small project. Wish I had known about them sooner as I think I could have saved myself a lot of money and grief if I had enlisted them to do my whole move rather than just the few items leftover at the end. I also understand that they do junk removal and will donate the goods on your behalf for far less than a few of the leading junk companies. GOOD TO KNOW!! read more

Urban Flat Rate to the rescue! It turns I do things last minute. I needed 1-2 guys to help bring some big furniture to the curb. I hired someone on Craigslist and after confirming with them, they never showed. I called Urban Flat Rate, and they saved the day and were at my apartment in 20 minutes. They were super fast! A few days later, the night before the big move, I realized I needed more help. Left a message the night before, and they confirmed and arrived the next morning. Both times they didn't miss a beat. They were friendly, swift, and packed 2 SUVs super efficiently. Made unpacking that much easier. I have already recommended them to friends. I have never written a Yelp review, but I had to share. Moving can be the worst, so it feels good when you've got the right people on your team. Fast, affordable, and friendly. 5 stars! read more

I've always had excellent experiences with urban flat rate movers. This time around I had an immediate family emergency and needed our things from one destination to the next and I was able to once again speak to Bill, which made me feel secure in knowing that he and his team were able to take care of myself and my family. These gentlemen are always professional throughout the entire process from answering promptly to moving from A to B. Nando was above beyond helpful when taking our things to the moving truck in a swift manner. I was impressed by how fast the movers were actually done, given the situation my family went through. I recommend these guys to anyone who seeks assistance in moving large pieces quickly and professionally. Thank you guys once again! read more

Recently used Urban Flat rate for a series of moves and couldn't be happier. First move was from a 5th floor walk up on a narrow Chinatown street, then a few wks later into another walk up in an old building with narrow stairs. We poorly estimated the amount of things we needed to move and everything was last minute. William and his team supported us every step of the way, giving great prices, timing, multiple move support, and tackling stairs with ease. I've been in NYC for 22 yrs and had a variety of moving experiences, Urban Flat rate was the first time I've called a moving team back and would do so again. Hopefully we will now stay in our place for a good long time, but when we need to move again they'll be the ones we call. read more

I've used Bill and his team for my last 3 moves, across Queens and Manhattan, and it's been a seamless process each time. Even the year that my super gave me the wrong keys and my couch didn't fit (which wasn't any fault of Urban Flat Rate, just the laws of physics), Bill and his team were patient, reassuring, and solutions oriented. The team is always super friendly, accommodating, and careful - they even bring extra furniture blankets/boxes/tape/etc. to make sure that my crappy packing job is professional grade before loading into the truck. They've truly made each of my moving days way less stressful by being efficient, professional, and going the extra mile to protect my belongings. I recommend them to everyone! read more

I have had two amazing experiences with Urban Flat Rate. The last one in particular especially stood out. I needed help moving over 100 boxes from a storage facility in Harlem to another location in Brooklyn. Timing was of the essence so I needed the movers to arrive on time, load the truck, and have all the boxes unloaded in Brooklyn in 3 hours. They showed up early bc they understood the importance of having everything unloaded by noon, and were able to do everything within the allotted time frame, with time to spare. Everything was handled very respectfully and they were very communicative throughout the entire process. I will definitely recommend Urban Flat Rate to any people looking to move throughout NYC! read more