Lilly was a rock star! Incredible help and NICE! Lilly made…read morethe experience close to painless. Place was cleaned and well maintained. (I watched Maintenance checks while we were there.) Bathroom clean. Staff more than happy to help. This is wear to store. Sherman

Lilia did an amazing job explaining everything very thoroughly and showing me around the facility…read morethe team was amazing overall very happy with my experience made everything so easy for me. Thank you so much Lilia !

Good prices and staff are friendly. I used the CubeSmart in Brooklyn, NY. I appreciate Noel. He is…read morea genuine nice person and provided excellent customer service.

When paying your monthly rent online BEWARE. When you pay online using your credit card, you will…read moreNOT be informed that you also have to pay an additional "online payment convenience fee" of $1.95. You will be charged and informed AFTER the fact. However, if you sign up for online recurring autopay, you will NOT have to pay that "convenience fee" every month. So sign up for autopay! If you want to make payment by phone, an additional $3.95 will be charged per payment. Basically, this company finds ways to make money off everything! Mailing a check or paying at the office of the storage facility are other payment options. In light of recent vandalism incidents/police investigation in Shell Road storage location, everyone is required to pay insurance ON TOP of your monthly rent. What a great way for the company to make extra money! Customers can be angry all they want, however, we have no choice if we need to rent storage units. Storage access hours have also been curtailed from 9pm to 7pm, in light of vandalism/robbery. That action makes sense--staff members need to be present in the office, while customers are coming in and out, to maintain a feeling of increased safety.

I helped a family member move into a unit at the Cropsey Ave. location in Brooklyn. The GM, Lilia,…read morewas so amazing that I'm actually going to move my NJ storage to the brooklyn location! Lilia is a multi-tasking machine and was so clear and helpful with all the information we needed. The location is also clean, bright and easy to load-in! Thanks, Lilia!

We used 3068 Cropsey Avenue at Coney Island, Brooklyn, NY for (3) consecutive years to keep our…read moredaughter's college dorm belongings. Last summer we noticed some mouse droppings in the cell. We emptied everything out, cleaned thoroughly and put everything back in place. Because it was Sunday and the office was closed, we ended up leaving a note to the manager. A year later when we came back to the cell, the mouse droppings were all over inside out of the isolated items in plastic bags --clothes, sheets, blankets, kitchen ware. We had to trash out most of them away including a mini refrigerator and the printer which cables were damaged. We were advised to open a claim to insurance however the insurance rejected to give any compensation regardless of the "dead mouse" photos and other evidence. Never again....

I had a very bad experience with this movers. The customer service was good at first, but after…read morethat it was very bad and they were rude. Please read this note below I was totally robbed by them becoz I took the free 1month storage:Delta Moving Company had conveyed to me that they will pick up items from my house on 12/13/2007 at 9AM. But on the day of pick up, they kept postponing the time and finally arrived on 12/15/2007 at 12.30AM midnight. The movers who came to pick up items were very ncorporative, rude and in a rush to just finish up the pick up. The dispatch manager had promised that their company movers would de-assemble and pack all the items. But the movers who came didn't do so and just packed the furniture's in a very careless way in their blankets. The dresser, TV stand, TV & DVD in the TV box, end tables with coffee table were packed by them. They were also aware that there were valuable items in the dresser. In a rush he just asked us to check the items being picked up by them and sign the bill of lading. He then filled the details on "condition at origin" column. We were not aware of this column detail as he mentioned that it is only for company reference. We realized that he has written wrong comments in this column stating "packed by owner" only after discussing with the claim agent. Since all the furniture's were damaged when they delivered our items, we opened the TV box to check the condition of the TV, right in front of the mover. The LCD TV & DVD were missing in the box and 4 blankets of the movers company were stuffed in the box.The mover admitted that it belonged to the company and informed about it to his dispatch manager.Hence we started checking if there are more items missing and found that the dresser which was completely filled was left almost empty. My wife is supposed to travel to abroad this April and hence we had done a lot of shopping. There were a lot of newly purchased cosmetics, perfumes, watches, jewelry & other valuables. The claim co that represent them are the same, they work hand in hand, so you wont get any reimburement for your loss. Please dont go for this movers and do read the bill of lading before you sign. Never get the free storage, but if you take then have a good insurance to cover the loss. I made a mistake by chossing the low insurance rate and have paid penalty.

This is based on a coast to coast move (San Jose to Brooklyn, NY). In my professional life, it was…read moremy job to work with movers constantly. This was THE worst company I have ever dealt with. EVER! At delivery, there were hidden last minute fees of another $900.00. We were told a day prior, that our balance was 3K (Approximate) by the driver of the delivery vehicle. When they arrive, I'm told we owe another 900.00. Even though we told them ahead of time (the day before) we needed a smaller truck to accommodate the limited parking space, and that there were 3 flights to the apartment, and we were told NOTHING about extra charges for this. When they arrive, they wouldn't begin unloading without the extra money, and threatened to put our possessions in storage. As we are calling The supervisor (who was just as rude as the crew chief) as for an explanation, the driver is pushing for the money immediately, or he's going to leave. I had to borrow the money from a relative on the spot. After all this, we witnessed members of the crew drinking on the job, spitting in the hallway, the crew chief telling the crew not to tell us of damage they did to our furniture, and insulting me and my wife behind our backs. I was right behind him as he was talking to his crew. He didn't like that I called him out on it, but hey, a total lack of professionalism needs to be called out. Three hours into the move, two of six crew members left the job site. At that point, the crew chief and three other crew members sat outside (on our furniture, BTW) making arrangements to have family members complete the move. During the whole delivery time, after collecting the money, the crew chief only helped bring items up only four times, and not at all once the first two crew members quit. A neighbor, seeing what was going on, offered to buy the crew water (In the hopes of getting them to get back to work). The crew chief rudely yelled back "Red Bull! We need Red Bull! My neighbor, being the sweetheart she is said "Oh kaaaay..." And got them a bunch of Red Bull cans to help me and my wife. After damaging some of our furniture by dragging it cross tile floors in the hallway, and up the stairs, they "placed" (read dumped) our boxes in the designated room with no regard to box placement, orientation (many boxes were placed down side up although clearly labelled) not to mention a total lack of regard to items marked "fragile". As we opened the boxes, we found many properly packed glass and stone items (wrapped in heavy duty bubble wrap) destroyed. Every stand-up lamp was bent. And we have yet to go through all the boxes. I shudder to tally the losses. In and Out Movers (Our original contacted mover in San Jose) subcontracts the pickup, the long haul, and the delivery to other companies. The pickup was handled by KLM, the long haul and delivery by an agent of Allied Van Lines, "Nice Moving And Storage", based out of Brighton Beach in Brooklyn. We had a decent decent pickup crew in San Jose. After that, the move devolved into a sloppy, rude extortioner's, sewer of a mess. I urge anyone contemplating a move with these folks to SERIOUSLY contemplate an alternative.

From the owner: Nice New York Moving and Storage is New York based locally operated relocation company. We do local…read moreand long distance moving and storage since 1993. Our experienced stuff is ready to provide the highest level of moving within the New York City area and the entire US. Local and long distance moving company, storage units, corporate relocation, trucking, warehousing in New York.

My husband and I used We Move U.S. this past weekend and we couldn't have been more happy with the…read morejob. The three men who arrived were prompt, courteous, and very thorough. They did a great job packing all of our items, which included a lot of heavy items, including a large marble table, several couches, and tons of heavy pieces of decor. Everything arrived to our new apartment intact. No items were broken, either! The movers helped to unpack all the large objects and re-constructed our bed and bedframe in the new place as well. Overall, I would highly recommend these movers!

I had to share my experience, because this company did exactly what every relocator's WORST…read morenightmare is. I found them on unpakt.com, called them, and found them to be very helpful and able to accommodate my needs. It was a comfortable 3-4 weeks before our move. We were happy. Then, out of nowhere, 12 days before our move, we get an email that they canceled our move. No phone call, no nothing. Just an email. So, I call them -- and was promptly reassured that the cancellation was a clerical error ("I think my secretary cancelled you by accident"), and that he would get back to me. Saturday comes and goes, no call back. So I call Sunday just to check in, and am told that he is out of the office until Monday morning, but he will be back in the office by 9am and will call me first thing in the morning. I confirm that he knows my name, he tells me he doesn't need a phone number, recites the details for my move -- all in all, I'm feeling confident. Monday, 3pm, no call. So I call him and am sent to voicemail (for the first time) and leave a message explaining that I would REALLY love to hear back, given it's roughly 9 days before our move at this point. Monday, 8pm, no call. It is now Tuesday, 6pm -- still no call. Because of this "clerical error", and frustrating inability to return my REPEATED calls, we were forced to book with a different company -- after going through a number of other companies who were booked by this point. This company jeopardized my entire move, and they STILL have not called to apologize or rectify the situation. They delayed my booking a company that actually DOES want my business by 3 days during a peak season and less than 2 weeks before our move. This was the opposite of reliability. Highly, HIGHLY discouraging.

These guys are absolutely amazing. They are on time and they work for as long as it takes to get…read morethe job done.I have used them for two separate jobs. The first was a two bedroom apartment (but was a 3 flight walk up) and the most recent was a huge 5 bedroom house with A LOT of stuff. They worked for 15 hours and chanrged a very reasonable price. The thing that makes these guys different is the respect they have for your things. They wrapped everything so securely and reassemble all the furniture that they moved. No funiture was ever damaged and no scratches on the wall! They work fast and diligent. All I can say is that if I'm ever moving again they will be the first people I call. I should mention that although they are based in NYC they are very accommodating to anyone in the NJ area. I live in central Jersey and they were there promptly with no problems. So take some of the pain out of moving by hiring these realiable guys. Oh and when you call ask for Tagir (pronounced Tiger, I know how awesome, his name is really Tiger!)

From the owner: Professional Moving & Storage in NJ & NYread more

I used impress Movers for a small move from nj to ca I chose…read morethem because of bbb ratings and reviews plus the free moving kit. I changed the date and they still got my free kit to me. Everything went smoothly My only gripe was the guy at pickup kinda pushed for a stronger tip. The guy at the end was very gracious about the tip I gave him. Like I said it was a small move and I did all the packing I called many movers and these guys were the least aggressive and very easy to deal with

We used Impress the end of last year to move from CT to NC. Great moving crew…read more There was theft, over a third of our boxes never made it to our new home. My husband and I checked and rechecked, this caused a lot of tension between us. We have boxes missing from our kitchen, dining room, bedroom, basement, office (that had my writings and our workshop art studio area. Small personal items that I have had all my life are gone. I was in contact with Natalie from Impress and she was rude and condescending by asking questions about me being sure that I unpacked everything. REALLY???? She didn't even get the dates correct and send a claim form (which turned out to be for damaged not stolen). Being born and bred in NYC, I was happy to find a mover from there. We got screwed. DEEPLY DEEPLY disappointed.