Very professional very helpful and clean facility. I do recommend this this business that I use I…read morecannot say anything about the other one because I have not been there. I only use this facility and I've been with this facility over nine months and I have no problem with them. Thank you too establishment that I use to the ones that work there keep up the good work.

Highly recommend, clean,can't beeat the convient drive through and friendly employees. Jerry Sread more

I rented my unit during the summer for one month. I returned…read moreto find everything in order as I left it. Spotless units. Very pleasant staff who will answer your questions and concerns . I found the pricing to be competitive with other self storage. When I need self storage in the future I will only use this company.

I can't say enough great things about this place. The manager and the staff provided the best…read moreservice I have EVER had. The facility is very clean, quiet and safe. They have push carts available for heavy items. I felt safe and secure and will surely recommend your units to anyone in the area needing them!!

After being a repeat customer of several moves I was extremely disappointed with my recent…read moreexperience. I spoke to Carmine on the phone and explained everything we were moving and the type of house I had with the stairs and he gave me a price. The day of my move Victor and his crew Showed up to my home, I walked the house with Victor and showed him everything that they were moving. The only two things that I had not mentioned to Carmine were a single twin mattress and a single full mattress (no furniture with those sets just mattresses) which other than the extra mattress pads it should have added several minutes to the move. I saw a change in Victors personality and I didn't underStand why because I was very nice and explained I was going to buy them lunch. My husband who had been making numerous trips to the new house with loose personally belongings comes in and I hear Victor downstairs instantly telling my husband this wasn't going to be a 4 hour job because I have him taking out garbage. Me hearing this, I'm completely surprised so I approached the situation and told him I never asked you to take out any garbage at which point his disrespectful attitude came in and he was arguing with me. Wish I could say the move got better, but his attitude was horrendous. The whole entire time being passive aggressive pounding up my stairs to which my 13-year-old daughter asked me what his problem was. When we got to the new house, his attitude didn't change either and got into an argument and was disrespectful to a family member and said she should have respect for the movers and get out of his way. She was accidentally in the past, but he could've easily went around her and he didn't have to be a nasty individual. But it was when I spoke to my neighbor that all the pieces of the puzzle came together because she told me that they were outside complaining how the office understaffed for this job and I'm not saying they didn't record because they did but I had the wool pulled over my eyes because the office understaff then and then hit me with a $400 overage at the end of the move. The movers left all my boxes in the living room , they didn't put my bedroom set together, so I ended up sleeping on the floor and all this aggravation and having to pay 400 more. Well, I'm gonna say is if you decide to use Verrazano movers make sure you have them come to your home and give you an estimate because they will wholeheartedly pull the wool over your eyes and financially take advantage of you. They've lost a customer and I will no longer recommend them to anyone.

I am moving in August and I called to get a in home estimate. They gave me an appointment for June…read more27 between 5:30 and 6:00 and they never showed up. I called them and they said oh can we change your appointment to Friday. Well I stayed home waiting for them and they never showed up why would I trust that they would be at my house to move me the day I have to move. I surely wouldn't recommend them because they were very unprofessional.

First I wanna give a rave review for Yesenia. She was the associate who helped close out my account…read morerecently at ESS. I cleaned out my storage locker, removed the lock and she did the rest on her system. There was an overlap of a day on my account but she was able to resolve this issue with no muss, no fuss. Very efficient, helpful and friendly too! Was able to have a smooth exit thanks to Yesenia! She's a good asset on that team. Now for the other stuff... FACILITY The facility I thought is secure. Never felt my belongings were vulnerable while locked up. That said, ESS had to start locking up the carts bc they would get stolen. You have to go to front desk to acquire a key. This process wasn't strict when I signed up, but it enforced in the last few months when visited. The code panel system works well too for entry. The lockers are also temp controlled which is very nice in the winter and summer months. My only complaint is they restrict access to the locker bays roughly 15 mins before closing, even with an entry code. The advertised closing is at 7:00pm, and I got there 6:45pm and the locker bays were already locked for the night. Entry code fails. I learned this the hard way. As a paying customer, this is bs because its still within the advertised operating hours. If you close at 6:30pm or 6:45pm, advertise that instead of 7:00pm. I had only few items and would have been completed in 5 mins before 7:00pm closing. PRICE I have a complaint that they require enrolling in an insurance policy, which they provide, to register as a tenant/user at ESS. This is $10 extra per month. My things are already insured, I don't need extra insurance, but it is required or find another storage facility. Non-negotiable. I understand the liability angle, but its a sham to shave an extra few bucks off everyone IMO if my stuff is insured. Or no waiver to "not sue ESS if my stuff was ever vandalized or stolen". 60% extra compared to the promo price! I had a promo rate on an "elevated unit" which required a moving staircase like you find at home depot to ascend and lift things into the elevated locker. This elevated unit was not advertised in the promo price ad. Being it was a promo price, I couldn't complain with this slight inconvenience because it was a cheap deal. "You get what you pay for", as they say. Also, I'm an able, middle aged male, so someone less able may have an issue climbing and lugging heavy items/boxes up a movable staircase. If thats you, you might have to pay more to avoid this awkward setup. That all said with the extra insurance price, unadvertised, less-than-ideal elevated locker, I would revisit this place because it was convenient for distance and my wallet. This place is not perfect, but the staff are helpful and the facilities are sufficient. That is worth the money.

Overall, iIt's an okay storage facility. I've been keeping my things here for about two years, but…read morethey have raised the prices about three times. I understand I started with a special online deal, but now I'm paying almost double my sign-up price. I sort of feel trapped until I finally get settled into a new place and can move my things out. I would just proceed with caution. The facility is neat, heavily monitored, and customer service is easy to get a hold of, but if you need long-term storage, I'd advise against it.

Good storage space with real 24hr access. You can come in at any hour, which is untrue for most…read morestorage spaces in the city. Everything runs through an app. It's also nice that there are rentable uhauls at this location. Makes it super easy to move stuff in and out, and the location is clean. Haven't run into any issues with pricing yet, like other reviews mention, but will absolutely update if I do. Worth if you're looking for flexible storage options. Just note that it's a little awkward in location.

I was very disappointed with my experience here. I had a reservation and was told I had 7 days to…read morereturn and finalize the price. I came back today, within the timeframe, to find my reservation was gone and they would not honor the previously quoted price. The representative was polite, but ultimately unwilling to correct their mistake. I found this to be poor business practice, so be cautious.

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

I canceled within 48 hours and it took reports to the BBB, DoT, and NYS Attorney General to receive…read morea refund. I was bullied and threatened when I called to inquire. I was laughed at by management. After 4-5 months, I received a written apology and my refund. AND: the BBB reviews seem fake. They were rated 1-2 in July and then were sudden lung flooded with 5 star reviews and have a 3. Believe the folks saying they're thieves. Pay more for a real moving company.

SCAM- it's not a company it a broker and scammers. they connect you with more scam drivers…read more We hired this company and they increased the price to nearly 3× the original quote after loading our belongings. When we pushed back, they barely reduced it and then delivered our items a month later with damage everywhere (broken TV, scratched bedroom furniture, and more). Communication was nearly non-existent while they had our things. We have photos, the contract, and messages showing the price gouge and damages. The owner, Hamza, refused to take responsibility. Save yourself the headache -- choose a reputable mover and verify DOT and BBB records first.

Excellent service always helpful. Reasonable price…read more Always assisting you when you need help Service is excellent, always formally communicating with customer needs repairs if necessary

Very happy with everything there! Good service. Good customer service. I'd recommend it.read more